Recent Comments on Ideahttp://www.ideastorm.com/services/xml/_idea_details?name=0877000000006xwAAA&community=09a3000000007Tl&ideaTitleLink=%2FideaView2013-06-19T15:55:51.273Zoffkilter007 commented on Provide Upgrades for XPS 700 Ownersoffkilter007https://www.salesforce.com/00a70000004N3utAACI am experiencing the same problem mentioned here. This did not die with the upgrade program. I purchased my XPS 720 in August. I was told that I was getting a 590i motherboard. The documentation shows this as well. Instead according to my Nvidia Ntune program I have a Nforce 4 SLI 570i. I am just as upset as the XPS 700 owners and more so because I paid for the XPS 710 system and essentially got the messed up XPS 700 system for much more money. I then found out about the upgrade program and tried to at least purchase it. The website told me that I was ineligible for the upgrade. Then the XPS 710 line was discontinued as well as the upgrade program, and I am left with having paid for a XPS 710 and instead getting less than a XPS 700 system. I want to know what Dell plans on doing about this, obviously ongoing problem. How many other people are going through this as well?dell_admin1 commented on Provide Upgrades for XPS 700 Ownersdell_admin1https://www.salesforce.com/00a70000004Mtx9AACChanged status to <span>**IMPLEMENTED**</span>.deadites commented on Provide Upgrades for XPS 700 Ownersdeaditeshttps://www.salesforce.com/00a70000004NDAIAA4<b><i>Merged Comment</i></b><br><br>garyehr, now you know what we have been dealing with for the last year. Welcome to the club.garyehr commented on Provide Upgrades for XPS 700 Ownersgaryehrhttps://www.salesforce.com/00a70000004ND9aAAG<b><i>Merged Comment</i></b><br><br>the more i read about this the more upset i am getting. I just used CPU-Z to check out some specs and it tells me that the chipset in my XPS710 is "NForce 4 SLI edition and 570 SLI". I will open the box and look myself just to confirm what CPU-Z is telling me but i,m sure i will find a 570 SLI chip, can anybody say the word FRAUD. I purchased this pc on Jan 18th 2007 and went thru all the specs on the phone with my sales rep and was told it was a nvidia 590 board and chipset Either the sales reps are kept out of the loop or they are also told to lie about this. Also When i purchased my pc i was also told that i was getting an actual creative Sound Blaster-� X-FiTM XtremeMusic not the scaled back dell oem version that i got. I will say this again, this entire pc cost me 5600.00 including the monitor which should tell Dell that i am willing to pay for what i want! What is the point of trying to nickel and dime a customer like me . If it meant paying 200.00 more to get the real components don't you think i would have done that. I just hope that Dell plans to keep me as a customer and fix this problem with the motherboard, i will live with the soundcard as it was just an add on for me with the pc. The upgrade ability and the 590 SLI board and chipset is really what i want Dell to address.wxman1995 commented on Provide Upgrades for XPS 700 Ownerswxman1995https://www.salesforce.com/00a70000004ND3yAAG<b><i>Merged Comment</i></b><br><br>Here is some proof that we didn't even get a real 590 chipset... I know it's old, but it is still proof-
http://www.dellcommunity.com/supportforums/board/message?board.id=xps_desk_genhdw&message.id=36244#M36244garyehr commented on Provide Upgrades for XPS 700 Ownersgaryehrhttps://www.salesforce.com/00a70000004ND8qAAG<b><i>Merged Comment</i></b><br><br>I really wish i has seen this thread before i purchased my xps i would have waited or gone to my local pc manufacturer and built my own. I too bought based on the upgradeability factor!! At this point i am extrememly dissapointed with Dell for misleading me about the 590SLI chipset. I sent them an email a few weeks ago and never heard back. For the money i spent (or should i say they took) i expected more. Hopefully they will do the right thing and upgrade us all because at this point i have nothing good to say about Dell . This was my first purchase from them and if they don't do the right thing it will be my last. All i can say is i spent 5000 grand on this pc and at this point i feel like i was robbedpingxi commented on Provide Upgrades for XPS 700 Ownerspingxihttps://www.salesforce.com/00a70000004ND5oAAG<b><i>Merged Comment</i></b><br><br>I also agree. Really disappointed about my xps700 (no upgrade possibility, doesnG��t support OC and DDR2 800 etc). Tried twice to sell the machine on eBay with no luck. This is a matter of honesty. Especially for such a big company.
<br>Anyway personally, I wouldnG��t buy any DELL again in the future for my home & work. <br><br>compsoldier commented on Provide Upgrades for XPS 700 Ownerscompsoldierhttps://www.salesforce.com/00a70000004NCw8AAG<b><i>Merged Comment</i></b><br><br>What I'd like to see is a computer built to my specs (I guess i'm lazy), that way i'd pretty much know that dell didn't skimp and throw in a bunch of proprietary junk,mavtech commented on Provide Upgrades for XPS 700 Ownersmavtechhttps://www.salesforce.com/00a70000004NCwXAAW<b><i>Merged Comment</i></b><br><br>I sold my XPS 700 because of these issues and will never buy a desktop for myself from Dell again thanks to this. But, Dell more than owes these people some payback. My E6600/Asus 680i is overclocked well over 3.0 GHZ stable which is what I thought I was getting in the XPS 700. Make it up to these people Dell!!!!tphilips63 commented on Provide Upgrades for XPS 700 Ownerstphilips63https://www.salesforce.com/00a70000004NCvBAAW<b><i>Merged Comment</i></b><br><br>I agree 100%, there was so much misinformation it was basically false advertising.stuckinarut commented on Provide Upgrades for XPS 700 Ownersstuckinaruthttps://www.salesforce.com/00a70000004NCwUAAW<b><i>Merged Comment</i></b><br><br>I agree, make it upgradeable as it was advertised. Make it the way it was supposed to be when we got it.smartashe commented on Provide Upgrades for XPS 700 Ownerssmartashehttps://www.salesforce.com/00a70000004NCwkAAG<b><i>Merged Comment</i></b><br><br>I have the black XPS 700 with the core 2 duo extreme 6800 and the 8800GTX (not sli yet, still wondering if my xfi willl work when I do this) with 2gb of memory....
At this point it looks like I can upgrade my memory (and it is deffently not the type of memory I would like to upgrade, since Dell has limited my choice...) and thats about it..... a far cry from what I was expecting with the quad core already out and now I can't touch it
I know this issue is one that Mr. Dell himself has been involved with, I am confident that Dell will do the right thing...madparade7 commented on Provide Upgrades for XPS 700 Ownersmadparade7https://www.salesforce.com/00a70000004NCwSAAW<b><i>Merged Comment</i></b><br><br>I agree as well, I bought this machine for the "upgradeability", what we got was an un-upgradeable, chopped up motherboard, and alot of hooey from Dell. Fess up to your mistakes Dell, and fix it.wxman1995 commented on Provide Upgrades for XPS 700 Ownerswxman1995https://www.salesforce.com/00a70000004NCwGAAW<b><i>Merged Comment</i></b><br><br>I also agree. Business ethics comes to mind when a company makes a promise before having the ability to fulfill said promise. The bluff has been called, and the pot is full. The XPS owners have the high cards, but right now, it looks like the pot is full of empty promises.pointguard1122 commented on Provide Upgrades for XPS 700 Ownerspointguard1122https://www.salesforce.com/00a70000004NCvtAAG<b><i>Merged Comment</i></b><br><br>I agree 100%. When a company advertises certain things and doesn't deliver them, they should correct their mistakes as quickly as possible. This system was advertised as both upgradable mobo and as having a 590SLI chipset. There was originally a link to all of the features of this chipset. That link has since been removed (kinda like al of the features) but that doesn't change the fact that it was there when I purchased this. Dell should do the right thing and upgrade our motherboards to the 680i chipset (the new name for the 590SLI). Dell should also oppologize to their customers for going ahead with an inferior product. Most retail mobo companies were smart enough to pull the plug on the 590SLI mobos. They knew it was a DOG.deadites commented on Provide Upgrades for XPS 700 Ownersdeaditeshttps://www.salesforce.com/00a70000004NDAxAAO<b><i>Merged Idea</i></b><br><br>When many of those who purchased the XPS 700 system, we were sold on the upgradability of it. Now we are told that the stripped down NVIDIA 590 SLI chipset we were given (BTX and several features removed) won't support Quad-Core, 800MHz RAM, RAID 5, Dual-Net or First Packet.
Everyone should be given a NVIDIA 680i motherboard (BTX) that supports Quad-Core and doesn't have all the features we purchased removed.madparade7 commented on Provide Upgrades for XPS 700 Ownersmadparade7https://www.salesforce.com/00a70000004MqBGAA0I agree as well, I bought an XPS 700 for the "upgradeable" aspect of this machine. What we got was an un-upgradeable, chopped up motherboard and alot of excuses when Dell was called on it. Hopefully something good will come of this soon.. or maybe on to the next step we go..