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17530

Stop Overcharging on Notebook RAM

Sales Strategies, Laptops submitted by realskript 08/28/07 **UNDER REVIEW**

Dell really... REALLY need to stop overcharging... and when i say overcharing... i mean atleast double what you would pay to pick up the ram yourself.
On XPS Notebooks... you are charging $500 for 4GB of ram... when you could easily go pick them up at your local computer shop for $250... and pocket the other half of the $500...

It would be nice if dell could save the customers as well as the company itself this hassle.. and start charging NORMAL prices for an upgrade in RAM.

thanks =D

PS..... PROMOTE THIS!!!!











86 Comments »

23510

Put Ubuntu on the list of operating systems when building a PC!

Linux, Sales Strategies, Desktops and Laptops submitted by samb0057 08/10/07 **UNDER REVIEW**

Ubuntu is hidden in a dark corner of the website. I work in IT support, and I have a client who was having virus problems a little while ago. I fixed the problem by installing Ubuntu on their PC. Very recently they called me asking for advice on a new computer, I told them about your new offer providing Ubuntu pre-installed on PCs and they wanted to purchase, but could not find the section on your site (this person is a very basic user, doesn't know what open-source means, probably didn't even see the open source link). There is no way they would have found your Ubuntu section on their own.

I urge you to offer Ubuntu as a choice of OSes in the system configuration wizard, the only way to really sell Ubuntu is to offer Ubuntu as a primary option, rather than a hidden alternative. I personally am looking to buy a new laptop, and you guys have always been my number 1 PC manufacturer (I don't think I've ever bought a new retail PC except from you guys), but I feel that your Ubuntu offerings are lacking. If you offered Ubuntu on some of the great deals you offer on your home page, I would be willing to pay just as much as I would for a Windows Vista system and I probably would have already ordered.







127 Comments »

22360

Backlit Keyboards

Accessories (Keyboards, etc.), Sales Strategies, Desktops and Laptops submitted by rarmasu 02/21/07 **PARTIALLY IMPLEMENTED**

I find myself many, many times in dark or poorly lit environments having to guess the various keys - would be fantastic to have a backlit keyboard - with backlit individual keys as the best option.

I would actually pay extra for that convenience if the option was available.
This could be done for desktops or notebooks.


Check out the white LED backlights on the <ahref>XPS M1730.
296 Comments »

1330

LED Backlit Displays for Higher Resolutions for XPS M1530

Monitors and Displays, Sales Strategies, XPS products submitted by whitefrost May 14

The release of the LED backlit 1440 x 900 display is great, but needs to be expanded to higher resolutions most notably the 1680 x 1050 resolution which a large number of people use and are most comfortable with. It would not be a threat to the M1730 as you can keep the LED Full HD 1920 x 1200 for it alone. 5 Comments »

210

Dell - Please Step up your Game, this is rediculous!

Advertising and Marketing, Sales Strategies submitted by epic4life Jul 2

I have been a dell fan all my life, but at no point have I been on the fence until recently. I have always picked dell over Hp, compaq (when they were around) , sony and toshiba. However, recently dell has not been as innovative as their competitors, especially Hp. I shouldn't have to wait months, years, or forever, for dell to match or better an HP idea that has already come out. Here are a couple of examples.

Hp Mini - It is be probably 4-6 months before dell answers

http://h71016.www7.hp.com/dstore/ctoBases.asp?ProductLineId=539&FamilyId=2769...

Hp Touchsmart - Seriously, one of the coolest touch screens I have seen, where are you dell?

http://www.shopping.hp.com/product/desktops/IQ506t_series/rts/4/computer_stor...

Hp Mediasmart server - Centralize backups, remote access, streaming, pc recovery....dell where are you on this one?

http://www.shopping.hp.com/product/notebook/notebook_hp/home_servers/1/access...

Hp Blackbird and voodoo - Seriously, drop this alienware crapp of a company you bought and make the XPS line more intuned with modern style, with all the bells and whistles....the Alien box isn't cool.

http://www.hp.com/united-states/voodoopc/index_f.html

These are just examples of Hp vs Dell. When you start looking at other companies like apple, gateway, samsung, acer, asus, and lg, you start to wonder who is making decisions behind dell's walls. I can care less about colorful notebooks, but rather I am looking for innovations and technology advancement.

Please don't turn your company into a lowend computer manufactorer like compaq. I have never been an hp fan, but they are appealing more and more to me as dell drags their feet with the mini, the home sever and overall innovation.

For all you linux fans: I wouldn't mind seeing dell make a linux product (within reason) that mirrors their window products. For exmaple: A windows homeserver and a linux (preconfigured) home server.

Please vote for dell to make adjustments to their product line to keep them more insync with the rest of the competition and not worry about stupid things like laptop colors...... 20 Comments »

1240

Cut the cost of a 9-cell battery upgrade

Sales Strategies, Laptop Power submitted by ccpljat May 6

Yes a 9-cell is more powerful and lasts longer, but $169? Come on. It can't be that much. Cut down the price to honestly reflect the difference. I mean good grief, you can buy a 9-cell replacement for an Inspiron 1720 for $154! An upgrade is always supposed to be less.

FIX IT, DELL!!!! 8 Comments »

270

XPS notebook feature refresh

Sales Strategies, XPS products submitted by atxguy512 Jun 22

With the pending release of the "Studio" Line of Inspiron notebooks, it appears that Dell is looking to take back the notebook market. There are new design features that put the "Studio" notebooks on par with Macbook Pros... slimmer/update design, slot loading DVD +/- RW and/or Blu-ray drive, BACK LIT keyboard, eSATA drives and a host of color options.

For info on "Studio" Dell see: http://www.engadget.com/2008/06/15/even-more-on-dells-studio-1536-1536-and-th...

I'm an XPS fan, so please consider bringing the same options to the m1330, m1530... especially the BACK LIT keyboard. This is the one feature I love about Mac(s). Also, consider uping the video options on the m1530 to offer a 512MB option from nVidia. 3 Comments »

150

OCZ Core series SSD should be offered on Dell systems

Sales Strategies, Desktops and Laptops submitted by jervis961 Jul 1

The SATA II Solid State Drives are currently priced at $169 (32GB), $259 (64GB) and $479. Dell should offer these on their systems or produce a competitive alternative. These are a significant cost savings over Dell's current offerings of a 64GB SSD as a $575 upgrade.



http://www.engadget.com/2008/07/01/ocz-reveals-core-series-sata-ii-2-5-ssds-1... 8 Comments »

330

Discounts, Credit, or Cash for Recycling Old Laptops and Computers

Sales Strategies submitted by wendaline Jun 19

I think Dell should offer customers either a discount, credit, or cash back for recycling their old computers. Both HP and Toshiba do this, so, why not Dell? If they did this it would help the enviroment while gaining loyal customers or keeping already loyal customers from going to their competetors AND they could refurbish the old parts and start selling refurbished computers at lower prices for those of us who can't afford to spend a fortune on a new computer. Come on Dell execs listen to your consumers, the ones who pay your salery, and keep us as your customers. Do you really want the other companies to win? Comment »

7448

Avoid Glare On Screens and Notebook Frames

Accessories (Keyboards, etc.), Sales Strategies, Laptops submitted by bobetsue 02/20/07

Glare and reflection from high glare screens, screen frames, and notebook computers is annoying and distract from function and use.

In stores, this may be a marketing ploy. Consumers may not fully understand the problem of glare. Online sellers like Dell should inform buyers when shopping whether the screen and case are "glare" or "nonglare."

When "nonglare" was introduced to television, shoppers considered it an advantage worthy of extra expense. In the art world, nonglare glass is considered worthy of extra expense.

How did we ever get glossy screens?

Dell should offer customers a choice between "glare" and "nonglare." 226 Comments »

85160

No OS Preloaded

Linux, Operating Systems, Sales Strategies submitted by agreer 02/17/07 **PARTIALLY IMPLEMENTED**

I have a XP Pro retail copy, will soon buy retail vista, I also like Linux: Make WINDOWS-FREE, and OS-Free an option for more than just expensive business lines.


Dell has systems available that do not have an OS pre-loaded called N-Series line. You can check them out at www.dell.com/nseries.

449 Comments »

360

Sales Chat Staff Should be Informed of Product Launches

Sales Strategies, Service and Support submitted by slateslate Jun 18

I asked a "live sales chat person/avatar" when the Latitude E-Series would be released.

Sales Chat Person didn't know and stated that the sales chat staff don't have that information.

Given that the E-series should be released in the next couple of months, someone should inform the sales chat staff of the approximate date of the release.

As an aside, the E-series looks extremely great. Finally something that gives the Thinkpad a run for its money.

Please don't let the initial batch suffer quality control problems like the M1330 and Inspiron 1420/1520 releases. 2 Comments »

151610

Pre-Installed Linux | Ubuntu | Fedora | OpenSUSE | Multi-Boot

Linux, Operating Systems - Multiboot, Sales Strategies, Desktops and Laptops submitted by dhart 02/16/07 **PARTIALLY IMPLEMENTED**



Offer the 3 top free Linux versions for free pre-installation on all Dell PCs.

Quality free and open source software drastically lowers the cost of new PCs, and helps prevent software piracy. For example OpenOffice.org, the Microsoft Office alternative, can shave hundreds of dollars off the price of a new PC. Cast your vote for OpenOffice and other free software.

Offer easy multi-boot options with Windows Vista, Windows XP, or NO Windows (yes, Linux can entirely replace Windows!)

Offer trade-ins and Linux CDs for older model Dell PCs. Cast your vote for the mini Linux Dell PC and the Universal Education Dell PC, both utilizing free software.

Would you try Linux if it were this easy?

CHOICE is what consumers want on their new PCs, not annoying surprise circus-ware (the typical smattering of confusing 3rd party popup-infested software found on most new Dell PCs). Quality free and open source software is well behaved, and may be legally pre-installed on PCs, and legally shared with friends and family, sharing is encouraged! Cast your vote for consumer CHOICE and public transparency at Dell.


Please take a look at www.dell.com/open for linux options on the Inspiron.

1822 Comments »

100

Venezuelans should pay for Dell products in their own currency

Sales Strategies submitted by rafaelrojasc Jul 1

I just bought a Dell laptop and everyone tells me how nice it looks like and they love the price. However, they can't buy it because the Venezuelan government has imposed a policy regarding a $400 cap on electronic purchases made with a credit card per year.

Why Dell hasn't set up a Venezuelan unit with a website that should accept purchases in our local currency is beyond me, and I know you're losing a lot of sales because of this simple fact.

I'm bringing this one up just to see how far it goes. 1 Comment »

5470

The most requested feature...

Linux, Operating Systems, Sales Strategies submitted by xivulon 09/26/07 **UNDER REVIEW**

There are several proposals that basically ask the same thing: SHOW UBUNTU IN THE LIST OF OPERATING SYSTEM ON ALL MACHINES [subtract $50]. And why not, add XP to the list as well. There are also many more proposals that would be made redundant IF the above was implemented. If you add them all together that is probably the most requested feature at the moment. Yes I think many of the ideas below can be merged.

http://www.ideastorm.com/article/show/73206/Make_Linux_and_no_Operating_syste...
http://www.ideastorm.com/article/show/72962/Put_Ubuntu_on_the_list_of_operati...
http://www.ideastorm.com/article/show/72880/Dont_make_it_difficult_for_people...
http://www.ideastorm.com/article/show/68182/Add_all_the_OSs_you_sell_to_the_H...
http://www.ideastorm.com/article/show/68515/Ubuntu_on_all_dells

Proposals that would be made redundant:

http://www.ideastorm.com/article/show/68294/Same_discounts_available_on_Ubunt...
http://www.ideastorm.com/article/show/72902/Why_Cant_Dell_Put_Linux_On_Their_...
http://www.ideastorm.com/article/show/73961/Make_Ubuntu_laptops_cheaper_than_...
http://www.ideastorm.com/article/show/68567/Make_the_dell_ubuntu_models_avail...
http://www.ideastorm.com/article/show/72525/Ubuntu_on_all_models_where_it_works
http://www.ideastorm.com/article/show/67851/Ubuntu_on_121_or_133_inch_laptops
http://www.ideastorm.com/article/show/72748/Better_selection_of_Linux_notebooks
http://www.ideastorm.com/article/show/67631/Make_an_efford_to_includ_UBUNTU_i...
http://www.ideastorm.com/article/show/73954/bDell_Just_Give_Choice_a_Chanceb_...
http://www.ideastorm.com/article/show/67867/Shop_Dell_PCs_with_Linux_Require_...
http://www.dellideastorm.com/article/show/67692

...and many more...

Of course not all hardware choices will go down well with Ubuntu, but you have a conflict resolution system in place to notify users that make incompatible choices, and that could easily be extended to address conflicts between hardware and operating system. The only reason not to have Ubuntu is when there are fundamental incompatibilities that cannot be addressed by swapping wireless card or video card (suspend/hibernation...). In this case show "No operating system" (no point in having "No operating system" when a free operating system is available).

So, don't hide Ubuntu in some dark corner of your website only known to geeks, give customers a REAL choice...





26 Comments »

380

1530 XPS LED screen should have 1920x1080 option, APPLE does...

Monitors and Displays, Sales Strategies, XPS products submitted by contrast123 May 30

Yeah, DELL should also offer hi resolution LED, of 1920x1080 as well. 3 Comments »

90

Multi language sites in aisan markets

Sales Strategies, Service and Support submitted by ap0stle Jul 2

Dell has no english language support for it's south korean web site. It is unforgivable. If Dell understood the south korean market then they would know that there is a massive community of americans, canadians, australians, english and kiwis ( new zealanders) living and working there. Most stay between 3 and 5 years. One of the first things these people do once they have settled is shop for a desk top or lap top to make the stay more enjoyable and productive. I have ordered an XPS 420 from the site, and it was an excercise in uncertainty and discomfort. I had to use friends who could speak korean and english to help. Now, I am recieving important information about billing and delivery......entirely in the korean language, despite the fact i made notes on my order that i am a foreigner and dont speak the language.

The government of south korea and all the major internationals such as LG, Daewoo and Samsung have long been promoting the english language within their business infrastructure. To have a major internation such as Dell operate here and not provide the smallest measure of english language support really shows that some where, someone does not understand this market. I wonder how many sales Dell has lost because of this?

The answer service to the hot line is all in the korean language. This is the 4th dell i have purchased... and i plan to be here a long time, but next time, without any english support, i will not be a coming back to dell for my computing needs. At the moment i am actively trying to locate the name and contact for those responsible for the asia pacific service and support operations. Dell, if you are reading this, then I sincerely hope those responsible for the south korean market take action. Comment »

1020

Availability of LED LCD SCREENS in FRANCE and EUROPE

Monitors and Displays, Sales Strategies, XPS products submitted by mdevoucoux May 17

I've alrady posted this idea but it wasn't very explicit :

LED Screens are available in US on the XPS M1530, but they're not in Europe.

Here in Europe we'd like to order a Dell XPS M1530 with an LED screen, given the benefits it provides compared to CCFL screens. Thousands customers expect an LED display is available for this model to order the computer.

DELL: you lose customers beacause LED Screen isn't available on the XPS M1530. I find it unfortunate that in Europe we can not choose the same components as the USA.

I appeal to DELL: Please, make LED screens available in Europe for the XPS M1530, we expect that to order them.

Please DELL users, promote my idea because DELL do as if we, European customers doesn't exist and let Led creens available only in the USA : you, americans and others people, be helpful with us.

Thanks 48 Comments »

90

Bring Dell Latitude XFR to other market like EMEA

Sales Strategies submitted by soneil Jul 2

XFR should be available in all market. EMEA (Europe, Middle East, Africa) is the market that need the XFR the Most. That where it's toughness is needed. Don't only keep it in the USA. ATG is available here why the XFR isn't Comment »

250

Update competitive market pricing on internal components faster

Sales Strategies submitted by bhock Jun 19

Example - 8800GT available for $150 from newegg

Dell $200 (for a limited time) - normally $250

same goes for all forms of memory 1 Comment »

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