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Now You Choose – Concept 1

Gaming, XPS products submitted by dell_admin1 04/25/07

Participate in the product design process! Dell is using IdeaStorm to decide between two new product design concepts. Vote on your favorite and weigh in to tell us what you think.

When we unveiled the XPS 710 H2C at CES this year, we also uncovered it. There were a limited number of systems sprinkled throughout the show floor that had a clear side panel allowing easy viewing of the patent-pending two-stage H2C liquid cooling system.

Since then, more than a few people have suggested we offer a “panel with a view” as an option for our XPS 710 line. Now we need you to vote for one of these two options and, most importantly, share some reasons why you like it.

This “Now You Choose” vote campaign will be open from Wednesday, April 25 to Friday, May 11. The design that gets the most votes will be featured in a future generation of XPS gaming desktops.

Now You Choose - Concept 2

Gaming, XPS products submitted by dell_admin1 04/25/07 **IMPLEMENTED**

Participate in the product design process! Dell is using IdeaStorm to decide between two new product design concepts. Vote on your favorite and weigh in to tell us what you think.

When we unveiled the XPS 710 H2C at CES this year, we also uncovered it. There were a limited number of systems sprinkled throughout the show floor that had a clear side panel allowing easy viewing of the patent-pending two-stage H2C liquid cooling system.

Since then, more than a few people have suggested we offer a “panel with a view” as an option for our XPS 710 line. Now we need you to vote for one of these two options and, most importantly, share some reasons why you like it.

This “Now You Decide” vote campaign will be open from Wednesday, April 25 to Friday, May 11. The design that gets the most votes will be featured in a future generation of XPS gaming desktops.

Add GPS to Notebooks

Laptops submitted by andrewmilnermobile 02/28/07

Start integrating GPS into all Dell Notebooks. This would be a big incentive to buy a Dell because people wouldn't have to buy external GPS devices. This could be an option that is bundled with Microsoft Streets and Trips, or some other GPS software.

Also, you could try addidng support for GPS into anti-theft software to literally track down a theif. Have the laptop report its location whenever it has a connection to the internet after it has been reported stolen. 8 Comments »

The Clutter Is Forming: We Need A Moderator

Dell Community, IdeaStorm submitted by googideas 02/17/07 **IMPLEMENTED**

Approximately 48 hours into its life, and Ideastorm is filling up with repetition and senseless comments. Since moderation cannot be exercised by the participants a moderator a la Dell Employee must put up her hand. Or his hand. We aren't picky!

One: Repeating the same ideas from earlier posts is a pain to the reader and a waste of space and time. These should be removed.

Two: Suggestions which are without applicability to the issues at hand should be removed: one post states that "Dell should set up Dell Pay to compete with Paypal." Sigh. Why?

For what unique purpose? Dell's business is not online payments, in the same way Apple's is not selling music (they sell music at a loss to sell iPods at a gain). There is no benefit to Dell and it meets no need.

Since this format is experimental and fully funded by Dell, I encourage Dell to cut the wheat from the chafe and remove as much as they see fit. For all of the "I have rights" and "freedom of speech" advocates, you don't. This is a place where the good keep going and the bad go out.

The less posts the better. It provides Dell what they want: the opportunity to test strong ideas properly. Without the removal of clutter, the good ideas will by dint of the time they are posted (e.g. 3am) and the increasing volume of posts, inevitably suffer at times the forest's size despite the grandeur of the tree in question.

I may be going against the grain of popular opinion, but you add your vote to this post if you believe in the goal of this site, and not the freedom it offers to utter the first inane thing which comes to mind.
jackie_c is IdeaStorm's moderator. Also, for any mod updates, check out the talk with the moderator blog at the top of the page.




144 Comments »

Use only the best and brightest LCDs for all laptops! No sub-par manufacturers need apply!

Laptops submitted by astudios 02/17/07

From what I understand, today's Dell LCDs on laptops are made by Toshiba, LG, Samsung, etc.. why make it an anticipating "waiting game" for the customer to see which quality of LCD they get when their laptop comes in? The LCD display is THE SINGLE MOST IMPORTANT part of any laptop. Dell.. please, use ONLY the best and brightest LCDs on all of your laptops.

Quick story of my experience.. I'm a huge Dell-fan and buy lots of PCs and laptops from them for myself, my business, and for my friends and family. The LCD on their 700m laptops were the *absolute best* .. After that, I purchased the XPS1210. The LCD was "duller" and I was disappointed. But then I ordered the XPS1410 for a friend and when it came in, I was horrified with poor viewing angles of the LCD. The only way you could comfortably view the screen was when it was PERFECTLY square with your eyes! I was almost ashamed to give it to my friend. Finally, recently, I ordered the Inspiron 6000 (SXUGA?) and was relieved that is was much better. But still nothing like the 700m I used to own.

What happened to Dell's LCDs? Please make this top priority and bring the "wow" back into your laptops! (And oh, another thing, if you could somehow make your laptops thinner and lighter, that'd be great too!).

Thank you for allowing us this forum. 24 Comments »

Have Michael Dell try actually buying a PC using Dell.com

Dell Web Site submitted by onethumb 02/16/07

I think he'd quickly see that the customer experience could use a lot of work. 23 Comments »

Have Michael Dell in the Dell Commercials

Advertising and Marketing submitted by carap 02/16/07

It would be really cool to have Michael appear in a commerical where the customer is shown ordering a system on line. Cut to - The door bell rings -Customer opens the door and Michael is standing there with their system.
YOU GOT A DELL!! 28 Comments »

3 Years of Warranty Free

Service and Support, Laptops submitted by kartikanand 02/21/07

Dell,

If you believe your computers are the best of the best, then I really challenge you to give your customers 3 years of warranty for no additional cost. This would say a lot about your own confidence in your products!!! This would bring unbelievable number of customers.

Last year, I planned to purchase a new laptop, I decided on 1 simple things i.e. not to purchase DELL. This is because I have heard so many complaints about the laptop manufactured by DELL breaking after 13-14 months.

7 Comments »

Super Sleek Ultra Sexy Dell Laptop

Laptops submitted by undoit 02/21/07

Having done tech support professionally over the past 7 years, I've gathered people's opinions of various computer brands.

I think the general opinion of Dell is that their laptops are boxy and unattractive. A lot of people are not interested in purchasing a Dell because they don't like the aesthetics and believe that the build quality is poor due to the outer appearance. I also think a lot of people don't care for the "dude" image.

Being a power user myself, I appreciate owning Dell laptops. My current Inspiron may not be as sleek as my MacBook, but I go for functionality over form. I like that my Dell laptops have been easy to upgrade, usually have the latest cutting-edge technology available, provide options for user input (dual pointing devices), come with a full install of Windows so I can wipe out all the junk that comes preloaded and have different screen options (resolution and glossy or matte) among other reasons.

I think Dell should focus on designing an ultra thin laptop with smooth lines. This would give users who value aesthetic appeal a very good reason to purchase a Dell laptop. 5 Comments »

Stop counting votes in 10s

IdeaStorm submitted by conficio 02/22/07

Don't count votes in 10s on ideastorm.

This is highly useless and unethical. It looks like a proposal got 10 votes, and it only is you yourself that wrote it. 2 Comments »

Severance

Dell submitted by phoaglan 02/22/07

When you are firing someone, suggest that you not pay them millions of dollars to go away. The money could be better used on new products and taking care of customers. 1 Comment »

13" Thin-and-Light Notebook!

Laptops submitted by angryjohnny 02/22/07

Offer a laptop that is ~4.5 lbs, 13" screen, ~1" thick like the Sony SZ series or (gasp) MacBook. 1 Comment »

No Offshoring

Service and Support submitted by khess 02/22/07

Michael Dell, do you want to breathe new life into your company? Stop Offshoring the support. There are plenty of small towns in Texas that would love the chance to provide that support for Dell.
Want some good PR? Do this and see what happens. Make Dell the leader in ONSHORING and Rural Sourcing.

It is funny that big companies are saying that they have to go to India to compete..HA! That is really not the case at all...nor is the excuse that there aren't enough technical grads...there is an easy solution to that too: Provide scholarships, endowments, and trusts to provide that education and jobs for Americans.

I won't buy a Dell product until your products are:
1. Made in the US
2. Supported in the US

Once our economy is destroyed with all this offshoring, who the hell is going to buy your products? Indians? Chinese? Russians?
If you want to conduct business over there...then relocate your company there as well. American companies should hire Americans or lose their tax advantages. 10 Comments »

Stop recommending any Thrid Party stuff

Advertising and Marketing submitted by hemantm 02/22/07

Let the customer decide what is good for him/her or their business. Dell should stop forcing Microsoft to all the customers. Promotional banners like "Dell recommends Windows Vista™ Business" clearly indicates lack of customer orientation from Dell. Microsoft is NOT Dell, and Dell should only promote Dell stuff. Dell recommending Microsoft everywhere in advertisements and Dell websites and other promotional places clearly indicates of secret deals between Dell and Microsoft. This only shows the "Customer is *ILLITERATE* and will buy any *JUNK*" attitude of DELL.

1 Comment »

Consumer Frequent Buyer Program

Dell Web Site, Sales Strategies submitted by test 02/23/07

Award individual customers for long term customer loyalty. The more they buy through Dell, the more points they get for discounts toward future purchases. Give them more points if they buy online and use online tech support tools. 1 Comment »

Website Improvements

Dell Web Site submitted by logi 02/23/07

Another thing Dell needs to work on is to improve their navigation on their website. Clean it up and simplify it. Right now we have to click so many times before we can even get to the area of ordering. Since Dell doesn't display it's products on shelves I would like to see more pictures (zoom ins and zoom outs).

For heavens sakes, look at Apples website or HP's and start turning your company around!!!! Simple, clean and easy to use. Comment »

More Ports!

Accessories (Keyboards, etc.), Laptops submitted by brentrowan 02/23/07

More USB 2.0 ports in the laptops. My Inspiron laptop only has two, yet it also has TWO HUGE LEGACY PORTS which I never use. Sheesh! 1 Comment »

Could Dell Own Green?

Environment submitted by adrian 02/01/07 **REVIEWED**

Environmental concern and sustainability are today real issues with consumers and voters in many of Dell's markets. It looks as if a genuine commitment to reducing carbon and cleaning up their footprint will become a more important factor for companies wanting to strengthen consumer loyalty in the coming years.

Dell has already made its environmental commitment clear.My suggestion is that this could become a hallmark of the company - why not make the products, literally, green? If Apple can own 'pretty' and IBM/Lenovo can own 'serious', why can't Dell own 'green'?
Dell continues to do a lot to support our environment like our Plant a Tree for Me program and other activities documented on our Environment blog on Direct2Dell. Click here for more details.




77 Comments »

Design & Form Factor

Desktops and Laptops submitted by logi 02/16/07 **PARTIALLY IMPLEMENTED**

This forum is a great idea to get Dell back to #1.

What I like to see is new and innovative styling across the board on notebooks and desktops. Dell's product line looks 5yrs old and needs a total refresh.

As you can see Apple Inc. is winning conumers hearts because Apple owners are actually proud of displaying them in the living rooms instead of hiding them. Get rid of that XPS desktop design that thing is so ugly.. and come up with something consumers would be proud of displying in their media rooms.

Also I would like to see Dell create a sleak new design for a media center box so we can utilize vista home for the entertainment room and display it next to my audio and video units.

Thanks for listening Mr. Dell.



Hope_l talks about how passionate we are about design in this thread. To read more about how this idea is being put into action click here.

222 Comments »

National Call Centers [and other Service Improvement Ideas]

Service and Support submitted by henrieb 02/17/07 **UNDER REVIEW**

As a corporate customer I like Dell's products and my USA customer support. I have read the web about all the people that have had problems with Dell customer service and mine and others are not isolated incidences. If you want people to be loyal take a hint from the corporate sales and give Home users even a little customer support. My corporate help does not read scripts, they have the power to take ownership and fix the problem. Granted I do buy Gold support. If Dell thinks it saves money for bad support; I have personally talked 20 or 30 people out of buying a Dell.

* Addition: After reading several of the comments on this topic it appears that what we really want is someone in customer support that will listen to us, and hopefully help us. Culture and language barriers just make this harder. Maybe a better way to track customer performance would be to find out if they really helped someone and not how fast they can end the call. Dell management needs to start taking ownership of this problem. Maybe Dell management needs to start calling Dell support with fake problems and see it the system they created can help them, it sure does not work for us. 644 Comments »