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Give XPS Notebooks Gigabit Ethernet

XPS products submitted by croftki Feb 17

I understand that Dell market research says home users in general are not interested in gigabit ethernet for home networks. Those who pay for the premium design in the XPS line, however, are more likely to want gigabit ethernet. I would rather buy something more exciting than a business class notebook, but I want to build on my home technology with each purchase I make. XPS Notebooks unfortunately do not help me do this. It seems my only option is to buy a Latitude. 28 Comments »

Optical mice only please

Accessories (Keyboards, etc.) submitted by falbert May 22

How come we can still get in 2008 mechanical mice. Come on guys, in 2008 there should be only optical mice available. Also please make it clear on the web site what people are purchasing. 25 Comments »

Backlit Keyboards

Accessories (Keyboards, etc.), Sales Strategies, Desktops and Laptops submitted by rarmasu 02/21/07 **PARTIALLY IMPLEMENTED**

I find myself many, many times in dark or poorly lit environments having to guess the various keys - would be fantastic to have a backlit keyboard - with backlit individual keys as the best option.

I would actually pay extra for that convenience if the option was available.
This could be done for desktops or notebooks.


Check out the white LED backlights on the <ahref>XPS M1730.
296 Comments »

All 64 Bit PC's

Desktops submitted by class2008 05/25/07

Dell should begin producing all 64 bit pc's. WIth rumors of Windows Vista being the last OS available in 32 bit, they should get consumers ready with 64 bit pc's, at reasonable prices. 50 Comments »

Provide a Dell Update function on the Dell support site

Dell Web Site, Service and Support submitted by scotty 02/26/07

Provide a Dell Update function on the Dell support site.

Updating Dell-specific system files on Dell computers is ridiculous. The way the updates are classified, you need to browse each category, click each update and read each description in order to even just see the date and version - so that you can decide if you need each. Then for each, you must either remember whether or not you have it already, or you must look through the computer's updates to see if it's already there.

There should be a website function (a la Windows update) or a universal updater application that you can download and run (one that would work with ALL Dell models - not one for each model). Either way, you should be presented with which ones are important, which are optional, which are already installed, and when they were posted/installed/etc. And then the download and install can be managed by the app as well. Again, like la Windows Update.

This should be made available to all owners of any dell computers - not only to enterprise or large businesses. 23 Comments »

Update Drivers for Laptops

Accessories (Keyboards, etc.), Laptops submitted by benjamin89 09/22/07

Example: nVidia has released multiple new drivers continuing to tweak settings and making them more compatible with Vista and games. Dell has not updated its drivers for nVidia products since June, and one only can install Dell drivers for Dell laptops.

Update the drivers for your products regularly or allow the manufacturer of the product's drivers to install. 9 Comments »

Make XP/Linux drivers available for all model even if only Vista is pre-installed

Accessories (Keyboards, etc.), Linux, Operating Systems submitted by vineets001 09/24/07 **REVIEWED**

There are good hardware models coming out. And only Vista is pre-install option. If people want to wipe off Vista and install XP or Linux, let them do that. Make a commitment to have the drivers available.


We're working on having drivers for the hardware we ship more widely available. Click here to learn more from john_h.





28 Comments »

Stop Overcharging on Notebook RAM

Sales Strategies, Laptops submitted by realskript 08/28/07 **UNDER REVIEW**

Dell really... REALLY need to stop overcharging... and when i say overcharing... i mean atleast double what you would pay to pick up the ram yourself.
On XPS Notebooks... you are charging $500 for 4GB of ram... when you could easily go pick them up at your local computer shop for $250... and pocket the other half of the $500...

It would be nice if dell could save the customers as well as the company itself this hassle.. and start charging NORMAL prices for an upgrade in RAM.

thanks =D

PS..... PROMOTE THIS!!!!











86 Comments »

Standardize Power Cables for Laptops

Accessories (Keyboards, etc.), Laptops submitted by badblood 08/27/07 **UNDER REVIEW**

Nothing is more annoying than laptop power cables that are not interchangeable from one computer model to another or from one brand of computer to another. Power cables have been standardized on most electrical applicances, including desktop computers for decades.

Make an effort to promote and implement standard power cables for laptops.


Please see dawn_l's comments below.
93 Comments »

Make A Wireless Dell

Accessories (Keyboards, etc.), Desktops, Monitors and Displays submitted by reg 08/07/07 **COMING SOON**

Apple has a real, valid point: Too many cables in a typical PC setup.

I think Dell could make a combo cable, or a unified display (display/camera/stereo speakers).

Dell should work on a nice clean design - like Apple's clean design - less cable rat nests, more computing power. 220 Comments »

Geeks to Grandmas - Service Customization

Service and Support submitted by dell_admin1 05/18/07

Dell wants your feedback on the following idea intended to improve customer service and support:

We're considering providing customers the ability to self-select their service queue based on their own technical capability, such as "Advanced Computer Knowledge," "Intermediate," or "Beginner," further customizing the support experience.

UPDATE (May 18 at 8pm Central):
A number of people are asking for more information about this idea so they can comment. However, this idea is not a defined “offer” at this point, so many details have not yet been determined. That’s why we want your feedback! Others have asked if this idea would cost extra or not… in this case, that has not yet been determined and we’re hoping to use your comments to help define the answer. 80 Comments »

I’ll Pay for It - Price Packages by Service Level

Sales Strategies, Service and Support submitted by dell_admin1 05/18/07

Dell wants your feedback on the following idea intended to improve customer service and support:

We're considering an option that would allow customers to "buy in” to differentiated packages of service, including where they choose to have the service delivered from.

UPDATE (May 18 at 8pm Central):
A number of people are asking for more information about this idea so they can comment. However, this idea is not a defined “offer” at this point, so many details have not yet been determined. That’s why we want your feedback!

Others have asked if this idea would cost extra or not… in this case, yes, the intent is to explore a “for fee” buy-up option from the standard warranty.

In this option we are considering, the standard warranty service would not go away, it would remain free with system purchase. And the buy-up option would be for incremental offerings, which might range from selecting to be served by local customer service agents in your country to other services such as system tune-ups, virus and spyware removal, etc.

Some of these incremental offerings might be included as the standard offering for premium products, but they might also be offered as an option for any customer to buy into – independent of the model of system purchased. For example, airlines have frequent flyer programs and Club Lounges. If you are a premium customer and fly first-class, you automatically get access to the Club Lounge. If you fly economy-class, you don’t, but you can still buy your way into the Club Lounge.

Again, none of the details for this idea are defined yet, this is just what we are thinking so far (based on your feedback), so you tell us what you think it should look like! 36 Comments »

Hello Again - Dedicated Teams

Service and Support submitted by dell_admin1 05/18/07

Dell wants your feedback on the following idea intended to improve customer service and support:

We're considering a dedicated team approach for customer service, where a customer would interact with the same people whenever they need customer care or technical support.

UPDATE (May 18 at 8pm Central):
A number of people are asking for more information about this idea so they can comment. However, this idea is not a defined “offer” at this point, so many details have not yet been determined. That’s why we want your feedback! Others have asked if this idea would cost extra or not… in this case, that has not yet been determined and we’re hoping to use your comments to help define the answer. 84 Comments »

Now You Choose – Concept 1

Gaming, XPS products submitted by dell_admin1 04/25/07

Participate in the product design process! Dell is using IdeaStorm to decide between two new product design concepts. Vote on your favorite and weigh in to tell us what you think.

When we unveiled the XPS 710 H2C at CES this year, we also uncovered it. There were a limited number of systems sprinkled throughout the show floor that had a clear side panel allowing easy viewing of the patent-pending two-stage H2C liquid cooling system.

Since then, more than a few people have suggested we offer a “panel with a view” as an option for our XPS 710 line. Now we need you to vote for one of these two options and, most importantly, share some reasons why you like it.

This “Now You Choose” vote campaign will be open from Wednesday, April 25 to Friday, May 11. The design that gets the most votes will be featured in a future generation of XPS gaming desktops.

Now You Choose - Concept 2

Gaming, XPS products submitted by dell_admin1 04/25/07 **IMPLEMENTED**

Participate in the product design process! Dell is using IdeaStorm to decide between two new product design concepts. Vote on your favorite and weigh in to tell us what you think.

When we unveiled the XPS 710 H2C at CES this year, we also uncovered it. There were a limited number of systems sprinkled throughout the show floor that had a clear side panel allowing easy viewing of the patent-pending two-stage H2C liquid cooling system.

Since then, more than a few people have suggested we offer a “panel with a view” as an option for our XPS 710 line. Now we need you to vote for one of these two options and, most importantly, share some reasons why you like it.

This “Now You Decide” vote campaign will be open from Wednesday, April 25 to Friday, May 11. The design that gets the most votes will be featured in a future generation of XPS gaming desktops.

Better Styling, More Choices on Video Cards and a Hybrid Video Design, and Definately less or NO pre-installed Software.

Sales Strategies, Software, Laptops submitted by kman79 02/16/07 **REVIEWED**

Dell probably does build one of the best performing notebooks that one could order, well at least you could make it to be one of the best performing notebooks, but they lack in style. Of course the priority of having the notebook is having good performance, but having a stylish exterior adds value and want for the notebook/laptop. The white and gray casing gets old, and needs updating. I like the simple yet stylish look of the M1210, the rest of the line should be updated. Maybe it's just me, but the rest of the XPS line of laptops need to be toned down, it just looks to kidish and has too many things going on with it. Design a better looking notebook with the current hardware performance you have available right now, and you can guarantee it will sell better. The design does not have to be complex, but anything is better than white and gray plastic exterior you currently use. Get ideas from Apple, Asus, Sony, Toshiba and even HP. Give the exterior look of the notebook some curves......maybe evem a glossy finish, and a little texture. People spend thousands of dollars on their Dell Notebooks, at least make them feel better by making the notebooks look like it's worth the money spent on them. Give the notebook some attitude, a personality and a soul and not just a piece of plastic with a keyboard and a screen.

Dell should also give customers more choices with the video cards. I wanted to get an M1210, but was dissapointed that it only had a Geforce Go 7400 as the only choice for video card. I was more than willig to spend the extra cash on a higher end video card. Also, if sony has not patented this design/idea, what about a Video Hybrid design where you have a choice between intel graphics while on battery, and purve Nvidia graphics when plugged in. I think the idea is genious and very useful. You can use intel graphics when your running on battery to save and extend battery life, and switch over to nvidia graphics for full-on graphics power when the notebook is plugged in.

More importantly, let it be the customer's choice on which programs and services they want installed on their ordered computer. I hate turning on my newly ordered computer and having all these unwanted software and services already installed. I hate having to spend the first minutes to hours after receiving my computer uninstalling programs or doing a clean OS install.


Over the past year we launched several laptops that were developed purely for the consumer. Check out all the details on mike_h's post.





10 Comments »

No OS Preloaded

Linux, Operating Systems, Sales Strategies submitted by agreer 02/17/07 **PARTIALLY IMPLEMENTED**

I have a XP Pro retail copy, will soon buy retail vista, I also like Linux: Make WINDOWS-FREE, and OS-Free an option for more than just expensive business lines.


Dell has systems available that do not have an OS pre-loaded called N-Series line. You can check them out at www.dell.com/nseries.

449 Comments »

Laptop Web Cam and Microphone

Accessories (Keyboards, etc.), Laptops submitted by terrymain 02/16/07 **PARTIALLY IMPLEMENTED**

All new laptops should have a built in web cam and quality voice recorder/microphone.


Webcams are standard on all XPS laptops and an option on all Inspiron laptops.




134 Comments »

National Call Centers [and other Service Improvement Ideas]

Service and Support submitted by henrieb 02/17/07 **UNDER REVIEW**

As a corporate customer I like Dell's products and my USA customer support. I have read the web about all the people that have had problems with Dell customer service and mine and others are not isolated incidences. If you want people to be loyal take a hint from the corporate sales and give Home users even a little customer support. My corporate help does not read scripts, they have the power to take ownership and fix the problem. Granted I do buy Gold support. If Dell thinks it saves money for bad support; I have personally talked 20 or 30 people out of buying a Dell.

* Addition: After reading several of the comments on this topic it appears that what we really want is someone in customer support that will listen to us, and hopefully help us. Culture and language barriers just make this harder. Maybe a better way to track customer performance would be to find out if they really helped someone and not how fast they can end the call. Dell management needs to start taking ownership of this problem. Maybe Dell management needs to start calling Dell support with fake problems and see it the system they created can help them, it sure does not work for us. 644 Comments »

No Extra Software Option

Software submitted by ootleman 02/16/07 **PARTIALLY IMPLEMENTED**

Would love the ability to have a clean Vista install. No AOL software, no earthlink software, no google software - just a clean, original OS.


Check out jeremy_f's update on our current software options.


590 Comments »