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1620

Continue to supply Windows XP drivers for all systems.

Operating Systems, XPS products submitted by audiofree 07/10/07

Let’s face it, Vista regardless of how Microsoft is trying to possession is not what all customers want. Some of us want to continue to use XP, it’s a lighter faster OS that does what we need. Please continue to support XP drivers at least. I want to buy one of the new 1420s or 1520s but can’t because not all the drivers are available. If you’re not going to sell the laptops with and XP option at least make the drivers available so those of us that want to install XP on our systems can. 20 Comments »

3840

Properly warn consumers about ~3GB Max useable RAM limit with Vista 32bit

Advertising and Marketing, Operating Systems submitted by benjesuit 06/18/07

Only Vista 64 bit can use 4GB of ram or higher. Vista 32bit (such as the recommended Home premium), like XP (32bit) will only report a max of ~3.1GB.

Therefore, it behoves Dell to properly warn consumers at time of configuration that they will not be using the sum total of their 4GB purchased if they choose any Vista edition that is 32bit.

Perhaps using red font parenthetical under the selection of 4GB instead of a footnote superscript.



*Vista Home premium is a 32bit operation system.

See MSFT's confirmation of this: http://support.microsoft.com/kb/929605 59 Comments »

12670

Recycle & refurbish old Dell PCs back to Dell for 10% discount

Environment submitted by reg 05/18/07

Recycle your old Dell back to Dell for a 10% discount on new equipment. Dell can then secure overwrite erase the hard drive, install Ubuntu + hardware drivers, then donate the hardware to unemployment, food stamp, and welfare offices Nationwide. The social services offices then can pass out the refurbished used equipment to its clients, and Dell can be given BIG tax breaks by the State and Federal Systems.



1. Recycle - Turn it in, don't landfill it.
2. Reuse - There is still life left in that old hardware
3. Reduce - Buy new electronics less often, get 5 years use out of every PC.
4. Refuse - wasteful spending, wasteful practices & wasteful companies.
5. Refute - Once wasteful practices or procedures are identified, correct the problem with Action! 58 Comments »

13730

Downloadable, PDF format, full technical specs for all systems

Advertising and Marketing, Dell Web Site submitted by benjesuit 06/12/07 **REVIEWED**

Before I buy, I would like to have the options of downloading the full technical specifications of the system. Not just the brief specifications. Place a link under "tech specs" tab that allows you to view or download the full specification PDF file for those of us who care about and understand such things. This way everyone is satisfied.
We are looking to improve the specs pages by making them consistent across all product lines, provide more in-depth specifications and making them available in a printable format.





35 Comments »

630

Dell, don't charge extra $20 [edit: $50] for a different color notebook

Inspiron products, Sales Strategies submitted by iv2101 06/28/07

It's great that more colors are available, but customers are currently charged extra on Inspiron 1420 and 1420N for colors other than black.
Vote for color equality!

[edit: this price difference went up to 50 bucks now!] 4 Comments »

410

Two-finger scroll

Accessories (Keyboards, etc.), Laptops submitted by hephaestus 07/04/07

The Apple Macbooks have a two-finger scroll, which is fabulous. You don't have to grab the scrollbar of your web browser or arrow down. You just use two fingers on the touchpad and the page automatically scrolls. This seems like such a simple, but wonderfully convenient feature, it should be standard on all Dell notebooks. 8 Comments »

1660

REUSEABLE SHIPPING CONTAINERS

Environment submitted by scotty750 06/08/07

I'm an onsite tech. I've been griping for years about the large boxes for shipping parts for warranty calls that don't have handholds. And I just thought of a way to solve my gripe, make dell green and save money.

You can purchase hardened plastic laptop shipping cases that are lockable and pretty much infinitely reusable. Why not a similar solution for warranty parts.

Currently dell is using cardboard boxes. Lifespan of a box, 2 ships, out and back. if your lucky, maybe a second warranty call but not likely. cost of a box say 40 cents. number of boxes used a year??? well if we figure 30,000 systems built per day and a failure rate of say 10% (industry average is beleived to be about 15%) thats 3000 units a day that break.

Yes theres an upfront cost of purchasing the shipping cases, but they can get used an unlimited number of times. since they don't have to be constantly remade like cardboard, its a lower carbon footprint, and can lower to total cost over time from reuse. and it adds zero waste to landfill.

summary:
zero landfill
infinite reusability
lower carbon foottprint per unit over time
lower manufacturing costs over time
easy to implement
free advertising of dells commitment to green. make em a nice white with a nice big dell logo and a nice big recycle logo on it. every customer that gets a warranty repair would see the commitment to green 27 Comments »

24110

Backlit Keyboards

Accessories (Keyboards, etc.), Sales Strategies, Desktops and Laptops submitted by rarmasu 02/21/07 **PARTIALLY IMPLEMENTED**

I find myself many, many times in dark or poorly lit environments having to guess the various keys - would be fantastic to have a backlit keyboard - with backlit individual keys as the best option.

I would actually pay extra for that convenience if the option was available.
This could be done for desktops or notebooks.


Check out Vida_K's comment below on the New Latitude.
300 Comments »

370

Dell desktops have really loud fan noise

Desktops submitted by philkooyoon 07/05/07

Dell desktops seem to have really loud fan noise, which bothers users especially when they are working in a quiet environment (eg. home at night)
To be honest, next time I shop for a desk top, the fan noise is the first thing I'd check for sure. 9 Comments »

650

Allow Notebook "Upgrades" - reuse old chassis, parts, cut down on waste

Environment, Sales Strategies submitted by pkchen 06/29/07

Any way we can get machine "upgrades" instead of having to buy a whole new computer? I notice that many of the laptop designs use the same chassis across multiple platform generations -- is there a way we can turn in our old notebook and get the guts replaced?

We'd be able to reuse not only the notebook chassis, but also the screen, keyboard, CD/DVD drive, etc. Whatever is reusable we should reuse ... and the stuff that isn't compatible w/ the upgrade ... recycle! Or reuse in someone else's notebook config. Dell could offer a discounted pricing for reusing parts ... and we wouldn't have to create as much waste as buying a completely new computer.

7 Comments »

700

Allow customers to come to Dell.com and Order just "Plant a Tree"

Dell Web Site, Environment, New Product Ideas submitted by clocks 06/27/07 **ALREADY OFFERED**

Allow users to work with dell to imrpove Dell's "green" image. Make an "Accessories" product to allow people to just order "plant a tree" or to order as many "Plant a tree"s as they want. This option was not presented when I bought a desktop just a few days ago and I personally would go back right now and order "Plant a tree" because I would like to.

I think that if nothing else, the few minutes it would take Dell to setup this option would give you guys something to point to, even if it wasnt an option that a lot of people had taken advantage of.

if you wanted to take the concept a step forward, build a few add banners/buttons etc to make freely availible with the code to insert one on your web page. The button would be something along the lines of "Join Dell in planting trees". Your logo is associated with an environmental practice, blue logo on green with various tree abstracts in the image, etc. Reputation boost, plus you have genuinely provided a capability to your user base and various concerns on the internet to actively take part in helping Dell be green.

Sure, maybe you are using a few hours of the time of your salaried workers who you already pay for to add the item to the site and create some logos but if you really care about improving your reputation in this area, it might be an investment well worth it. 14 Comments »

600

Give your customers a barebone system

Operating Systems, Sales Strategies, Software submitted by amjoe 06/27/07

A choice to just buy only the hardware and thats it... No OS, No softwares, No nothing Just the hardware would be the perfect dell PC out there!

(this need not be an option thats available up front) Comment »

1110

Option for gigabit ethernet for new Inspirons.

Inspiron products submitted by benjesuit 06/29/07

Currently, only 10/100 is offered.

Would be awfully nice to have the option to have gigabit ethernet on the Inspiron 1520/21, 1720/21.

That being 10/100/1000. 7 Comments »

1180

Move the call centre to a English speaking country

Service and Support submitted by matt_h1 07/03/07

Im sick of ringing support and getting people I can barely understand, who constantly misinterpret what you have asked, A number of big companies in Australia tried the offshore call centers and most went back to Australian ones due to customer backlash. 16 Comments »

5327

Laptop Fans

Accessories (Keyboards, etc.), Laptops submitted by davew 02/18/07 **UNDER REVIEW**

Heat rises! Get the exhaust ports off the bottom of the laptops where it just blows back up into the machine. Put them out the side or the top and everything including processors, drives, batteries and the cooling systems themselves will run cooler and more efficiently. I already burned out one mother board, which thankfully was replaced under extended warrantee. I am so protective now that I never use my laptop without a supplemental cooling pad underneath, which blows the air out the sides. Unless this changes I would think twice about buying another or recommending a Dell laptop to anyone else without advising them of the problem.







64 Comments »

26870

Dont eliminate XP just yet

Operating Systems submitted by javaprog07 02/17/07 **IMPLEMENTED**

Ok, well I know I may be chastised for bringing this up, but vista is still a young operating system with its own problems etc... I would like to see both Home and Business computers, especially notebooks have an XP Home and Pro option on top of Vista until it has at least been out for a year. For those seasoned users like me who just feel that you need to let a new OS mature before jumping right in. I am planning on buying a new notebook, and I would like to insure I wont have to format it on arrival just to have XP.
Check out the Idea in Action to find out more about Dell offering XP.




209 Comments »

39962

More RAM!

Desktops and Laptops submitted by mwmtjm 01/30/07 **UNDER REVIEW**

Do away with 512MB of memory as a base option to buy consumer desktops and notebooks. With Vista running best on 1GB at a minimum, don't make customers have a basic experience with the new OS because Dell wants to be able to advertise at a lower price point. The success of Vista -- and subsequently for Dell -- will be largely in word of mouth. Take a long-term view and build the momentum one great customer experience at a time right now!


113 Comments »

21520

Always include all software and driver reinstallation discs for free (or at least let us get the option to)... don't make us pay extra

Software submitted by winoffice 05/01/07 **IMPLEMENTED**

Always include ALL software AND driver reinstallation discs for FREE (or at let us get the option do get the for free if we want as follows)...don't make us pay extra in case that we have a disaster and need to reinstall from scratch...!

No Discs Included (Included In Price)

All Discs Included (this means everything -- all software discs -- OS/Security software/etc., and all driver discs -- this means Windows or Linux drivers or both, whatever applies -- add $0)

Other options (OS disc only, all software discs only, driver discs only, etc. -- add $0)

For some computers, Dell does not include the reinstallation discs. Even if Dell offers them, Dell charges extra for us to get them. In fact, the only time I seen reinstallation discs being offered without charge were for Dell XPS desktops with the flashy lights -- that is, the Dell XPS 600, 700, and 710 systems, for those ware the only systems to offer operating system options like "Microsoft Windows XP Media Center WITH REINSTALLATION CD".

Also, most of the time when software reinstallation discs are not included, driver reinstallation discs (such as XPS flashy lights, as well as printers and monitors) are not included either. Therefore, don't just include the software reinstallation discs -- include as well the Windows/Linux drivers for the hardware (depending on the OS purchased with the computer, if any, which in turn depends on the user's preferences).

Besides, Microsoft as well as ALL software companies include the discs when you get the software seperately, so why can't Dell do the same when the software is preinstalled...?
Customers no longer have to pay extra for re-installation media.




89 Comments »

120804

No Extra Software Option

Software submitted by ootleman 02/16/07 **PARTIALLY IMPLEMENTED**

Would love the ability to have a clean Vista install. No AOL software, no earthlink software, no google software - just a clean, original OS.


Check out jeremy_f's update on our current software options.


591 Comments »

118103

Have Firefox pre-installed as default browser

Software submitted by robinjfisher 02/19/07 **REVIEWED**

Does what it says on the tin! Most people only use IE because they aren't aware of other browsers - they think Internet Explorer is the Internet! What would really drive take up of alternative browsers is if Firefox was pre-installed as the default browser so that when people look for the "Internet" in Windows, they are using FF.
Firefox advocates at Dell have initiated discussions and driven action around exploring alternative internet browsers and experiences. As you can tell from our response to the Linux community, open source continues to be a part of our conversations about new products and services.





1199 Comments »



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