razvan_cristian

Option for gigabit ethernet for new Inspirons.

Inspiron products submitted by benjesuit 06/29/07

Currently, only 10/100 is offered.

Would be awfully nice to have the option to have gigabit ethernet on the Inspiron 1520/21, 1720/21.

That being 10/100/1000. 7 Comments »

Move the call centre to a English speaking country

Service and Support submitted by matt_h1 07/03/07

Im sick of ringing support and getting people I can barely understand, who constantly misinterpret what you have asked, A number of big companies in Australia tried the offshore call centers and most went back to Australian ones due to customer backlash. 16 Comments »

Provide a realtime weight quote when customizing

Service and Support, Laptops submitted by drew08867 07/01/07

It would be nice if dell could provide an approximate weight that updated whenever you chose a different component. Important for laptops. 5 Comments »

Smaller rubber feet that don't fall off

Inspiron products submitted by jtrpop 07/02/07

The rubber feet on my Inspiron are big and get snagged when slipping into my computer bag. One has already fallen off. Make them slimmer and less prone to falling off. 24 Comments »

Sell Ubuntu Systems to Businesses

Linux, Sales Strategies, Small Business submitted by defrex 06/20/07

Recently Dell refused to sell their Ubuntu PCs to a small non-profit business. Please do sell them in future, letting the market for the Ubuntu PCs expand however it chooses.

see: http://ubuntuforums.org/showthread.php?t=478975 9 Comments »

Ubuntu PCs need more video card options

Accessories (Keyboards, etc.), Linux, Desktops and Laptops submitted by nkmhutirv 06/13/07

Dell desktops and notebooks preloaded with Ubuntu should have more video cards to choose from!

I do not know how Nvidia 7300LE compares to other video cards, but I do not belive TurboCache is suitable even for the most casual gaming.TurboCache's memory sharing technology is just not suitable. Yes, I do play 3d accelerated games from time to time on Ubuntu! You could offer some Nvidia 7600, 7800 or some other medium range video card. Nothing fancy, just something to allow some 3d effects.

Even Dell PCs preloaded with FreeDos have 2 video cards to choose from:

128MB ATI Radeon X1300 [Included in Price]

256MB ATI Radeon X1300 Pro [add $50 or $2/month1]

With Ubuntu PCs you have to choose between a range of just one video card:

correction: you have 2 options:

Intel® Graphics Media Accelerator 950 [Included in Price]

256MB nVidia Geforce 7300LE TurboCache [add $50 or $2/month1]

But what's the difference between them? I want to play games 1-2 years old. I do not belive this will be posible with this kind of cards.

You could say Dell does not address gamers, but Dell's Windows based PCs have a lot more advanced video cards: "Stunning 3D graphics performance with the latest single and dual graphics cards in the market available". Unfortunately such advanced graphics is available only to Vista users, not even XP buyers!

Have you seen the noise (fuzz, amazement) 3d effects in Ubuntu have generated? You see, Ubuntu users appreciate 3d acceleration in Linux. Don't restrict them to just integrated graphics and TurboCache! 5 Comments »

Switch to New Lithium-Sulfur batteries: Carries a longer charge, double the lifetime, Environmentally friendly, no toxic heavy metals, cheaper to produce, lighter weight

Environment, Laptop Power submitted by reg 06/10/07

Recharge Lithium-Sulfur over and over again. Sulfur is cheaper than heavy metals, and friendly to the environment. No toxic metals, and also better performing in colder temperatures. Lithium-Sulfur batteries also weigh less than Lithium Ion batteries.

More Power, Lower Costs, Safer for the environment, Easier to carry:

Lithium-Sulfur Batteries.



We Need A New Source of Power! MORE POWER! 13 Comments »

Support for Open Document Format

Operating Systems, Software submitted by lordshipmayhem 06/12/07

Dell should encourage support for Open Document Format:
- provide a page listing the benefits of ODF over proprietary formats (OOXML and other Microsoft "standards")
- Link to the home pages of applications that support ODF (OpenOffice.org, StarOffice, KOffice)

ODF is designed to be both platform and application agnostic: anyone who wants to write one, can create applications that allow you to use any ODF file, without losing file formatting. The objective is to allow any user to keep access to their data even if the maintainer of the application the data was saved in ends up going out of business or ending support for the application in question.

I don't know about you, but I have some files that were written in word processing software that no longer exists, in a couple of cases on platforms that don't exist outside of the hands of museums and collectors. Those files are at best extremely difficult if not utterly impossible to open now. 32 Comments »

Provide Linux (Ubuntu) drivers for printer Dell photo aio 922.

Linux, Printers and Ink submitted by pierantonio 04/22/07

I have a Inspiron 9300 with printer Photo Aio 922 from DELL. Please, Mr. M. DELL develop Linux drivers (Ubuntu) for my hardware. Grazie!!! 16 Comments »

Visible Link to IdeaStorm on main Dell site

Advertising and Marketing, Dell Web Site, IdeaStorm submitted by ipaw 07/01/07 **PARTIALLY IMPLEMENTED**

IdeaStorm should have a visible link and explanation on the main Dell site as well as a Desktop shortcut on all new installations.

I've been a Dell customer since my XPS-500 back in the mid 90's and I only just found out about IdeaStorm through a PodCast.

If people know they can have a voice and make a difference, they'll use it.

Thanks


This idea has been partially implemented, as our new home page now has a prominent link to "Dell Community" - within that page are links to IdeaStorm and our other community properties, including Dell Community Forums, Direct2Dell, StudioDell, etc. Thanks for the idea!!!
34 Comments »

Make your legal team restrain themselves when they're trying to silence bloggers who are trying to help people buy from Dell.

Dell, Dell Community submitted by jmxz 06/15/07 **IMPLEMENTED**

Yesterday Dell sent the following letter to a blog that was giving advice on how to better order from the confusing Dell web site (like clarifying pros and cons of when you should go to the Small Business vs Home Office sections; and when you might do even better going to a Dell Kiosk- which Dell's own web site never makes clear). Rather than a take down notice from Legal, a polite email from Marketing with corrections to the inaccurate parts and specific requests to remove the confidential information would have been:

Better for the Blogger - because he wouldn't feel threatened.
Better for Dell - because the article never would have been so widely publicized (I learned of it only because of the takedown notice).
Better for Dell Customers - because the rest of the non-confidential information in the article could still help them.

- - - - - - - - - -
from Tracy Holland
to ben@consumerist.com
date Jun 14, 2007 4:39 PM
subject Posting by former Dell employee

Dear Ben,

Please remove the posting located at the following

http://consumerist.com/consumer/insiders/22-confessions-of-a-former-dell-sale...< contains information that is confidential and proprietary to Dell.

While not all aspects of the entry are accurate, ostensibly an ex-employee posted Dell's confidential information in violation of his or her employment agreement and confidentiality obligations (which prohibit the disclosure of such information both during and after the period of employment).

We would appreciate your prompt attention to this matter. Please confirm that the posting has been removed by the end of the day tomorrow.

Thank you, and please give me a call if you would like to discuss further.

Tracy Holland

Tracy J. Holland
Counsel
Dell Inc.
- - - - - - - - - -

While some of the information wasn't correct; the blogger has been continually updating the article fixing inaccuracies as they're pointed out to him. Your legal team also referred to "confidential information" but never specified what was the offending confidential information that should be removed. It's a bit hard to guess what parts of that posting might have been considered confidential; because it seems like just about all the info in the article can be found (just with difficulty) browsing the Dell web site and Kiosks.

Ideas for your legal team:
* For the case of this article - point out the "confidential" information (if there really is any) and I'm confident the blogger will remove that confidential information while keeping the rest of the helpful advice (which helps your customers buy Dells) up there.
* In general - try to restrain yourselves from legal threats on Bloggers. It would probably have been nicer if someone from Dell Marketing asked the person to correct things; and the whole thing would have probably gone away quietly -- instead of being very visible on many high profile places on the internet and on mailing lists now.
We hold ourselves at Dell and all our employees to high ethical standards and believe ex-employees have an obligation to uphold those standards. We live and learn in this new world of blogs and appreciate your suggestion.


31 Comments »

Properly warn consumers about ~3GB Max useable RAM limit with Vista 32bit

Advertising and Marketing, Operating Systems submitted by benjesuit 06/18/07

Only Vista 64 bit can use 4GB of ram or higher. Vista 32bit (such as the recommended Home premium), like XP (32bit) will only report a max of ~3.1GB.

Therefore, it behoves Dell to properly warn consumers at time of configuration that they will not be using the sum total of their 4GB purchased if they choose any Vista edition that is 32bit.

Perhaps using red font parenthetical under the selection of 4GB instead of a footnote superscript.



*Vista Home premium is a 32bit operation system.

See MSFT's confirmation of this: http://support.microsoft.com/kb/929605 59 Comments »

LED Back Lighting

Monitors and Displays submitted by drew08867 06/28/07

Dell should transition all monitors to LED back lighting. More cost effective (in terms of energy use), greener, longer life. 10 Comments »

Ubuntu on 12.1 or 13.3 inch laptops

Linux, Laptops submitted by miceagol 05/31/07 **PARTIALLY IMPLEMENTED**

Preload Ubuntu on your 12.1 (XPS M1210) or 13.3 inch (XPS M1330) laptops. As it is now, there's only one choice for a laptop, and that choice is not a light laptop. The 12.1 inch and 13.3 inch laptops are much better to carry around than heavy 15 inch++ laptops.




Check out the Idea in Action update.
72 Comments »

Make the dell ubuntu models available through the main webpage

Dell Web Site, Linux, Sales Strategies submitted by rajeevbhatta 06/19/07 **UNDER REVIEW**

Instead of having the model listings on a different webpage ( www.dell.com/open) have these models available from the product search you have on the main page or a link available through the main page (www.dell.com)

When I go to dell.com and I search for the product model numbers I never can find them I have to go to the other page and then I see it. The only thing I saw on the main page is a small flash ad which then takes you to the page.

Why cant you place these models with the other models on your page.........





30 Comments »

Add all the OS's you sell to the "Help Me Choose: Operating System" page

Dell Web Site, Linux, Operating Systems submitted by jmxz 06/08/07

These pages: titled "Help Me Choose: Operating System" (a Dell help me choose page,another one)
only list some of the operating systems Dell sells.

I assume you also recommend Ubuntu for some home users (those who want better security and performance, I imagine) and FreeDOS for business (since that's what you sell on your Latitudes - even though I can't imagine why you prefer FreeDOS there over Ubuntu). But unless you put them in those pages, we can't easily make an informed choice. 15 Comments »

Laptop Fans

Accessories (Keyboards, etc.), Laptops submitted by davew 02/18/07 **UNDER REVIEW**

Heat rises! Get the exhaust ports off the bottom of the laptops where it just blows back up into the machine. Put them out the side or the top and everything including processors, drives, batteries and the cooling systems themselves will run cooler and more efficiently. I already burned out one mother board, which thankfully was replaced under extended warrantee. I am so protective now that I never use my laptop without a supplemental cooling pad underneath, which blows the air out the sides. Unless this changes I would think twice about buying another or recommending a Dell laptop to anyone else without advising them of the problem.







64 Comments »

Make Dell Ubuntu PCs available to businesses and non-profits

Linux, Sales Strategies, Small Business submitted by wyleyr 06/20/07 **UNDER REVIEW**

Dell is apparently not yet willing to sell Ubuntu-based PCs to business users, non-profits, or other organizations larger than a "home office." See this Ubuntu forum thread for more:

http://ubuntuforums.org/showthread.php?t=478975

If Dell is serious about offering "choice" to consumers -- the main reason that they're offering up Ubuntu -- they ought to offer it to all their customers, including commercial and non-profit organizations.

Perhaps the greatest barrier here is that these other customers often require different support contracts than home users. It wouldn't be necessary to offer the same support options to organizations that purchase Ubuntu PCs as are offered to home users, or to organizations that purchase Windows PCs. (Perhaps Dell doesn't need to offer any support at all, except for hardware; as long as Canonical can support these organizations.) But they ought to at least have the option of buying the boxes, even if they have to get support in a different way.











15 Comments »

Same discounts available on Ubuntu and Windows

Linux, Operating Systems, Sales Strategies submitted by jonsmirl 06/12/07 **PARTIALLY IMPLEMENTED**

I'm ordering a Vista XPS 410 right now. I wanted a Ubuntu one but I'm going to throw away yet another copy of Windows. The Vista XPS 410 has $200 off today and free ship for a total of $869. The identical Ubuntu machine is $1019 plus $29.99 shipping. So today Ubuntu costs $170 more than Windows instead of $50 less. Why can't I have the same discounts on the Ubuntu machine? 50 Comments »

Downloadable, PDF format, full technical specs for all systems

Advertising and Marketing, Dell Web Site submitted by benjesuit 06/12/07 **REVIEWED**

Before I buy, I would like to have the options of downloading the full technical specifications of the system. Not just the brief specifications. Place a link under "tech specs" tab that allows you to view or download the full specification PDF file for those of us who care about and understand such things. This way everyone is satisfied.
We are looking to improve the specs pages by making them consistent across all product lines, provide more in-depth specifications and making them available in a printable format.





35 Comments »