No Limits! Make **all** choices available **anywhere** in the world
Sales Strategies submitted by mrw
09/16/07
First example: The Germans are second class customers, because they don't get the same choices for Ubuntu Laptops as in the USA. We here in Switzerland are even third class customers, because we do not get an Ubuntu Laptop at all.
Other example: The choices I can make for a notebook depends on how I walked through your shop! Sometimes for the same Model, I can chose a low end Harddisk, sometimes not. That's absolutely ridiculous! Please allow any possible hardware combination!
Allow to select any matching hard disk in any laptop (or desktop)! Allow to setup any kind of memory, especially e.g. one(!) 2GB module instead of two 1GB modules, give the choice for between either a mirroring display or an anti-glare display for any available display size and resolution. If technically possible, allow to choose between NVidia and ATI, and allow to chose the Memory of the card. Allow to completely deselect the operating system and all kind of installed software.
First: Make all offers available anywhere in the world!
Second: Do not limit the possible combinations!
Shouldn't the customer be king? Let us all choices!
4020
Implemented: Ubuntu Dell is Le$$ Than Windows Dell
Linux submitted by thebittersea
05/05/07 **IMPLEMENTED**
see comment from Erik down below... [Dell's Pricing Team]
$774 Inspiron 1420 (Ubuntu)
Intel® Core™ 2 Duo T5250 (1.5GHz/667Mhz FSB/2MB cache)
Ubuntu version 7.04
Anti-glare, widescreen 14.1 inch display (1280x800)
Intel Graphics Media Accelerator X3100
1GB Shared Dual Channel DDR2 at 667MHz
80GB SATA Hard Drive (5400RPM)
24X CD Burner/DVD Combo Drive
Intel® 3945 802.11a/g Mini-card
Integrated High Definition Audio
$824 Inspiron 1420 (Vista)
Intel® Core™ 2 Duo T5250 (1.5GHz/667Mhz FSB/2MB cache)
Genuine Windows® Vista Home Basic Edition
Anti-glare, widescreen 14.1 inch display (1280x800)
Intel Graphics Media Accelerator X3100
1GB Shared Dual Channel DDR2 at 667MHz
80GB SATA Hard Drive (5400RPM)
24X CD writer/DVD Combo Drive
Intel® 3945 802.11a/g Mini-card
56Whr Lithium Ion Battery (6 cell)
Integrated High Definition Audio
The difference in promotion pricing was due to an error on the site, which has been fixed.
33450
Allow Anti-Virus as Optional
Sales Strategies, Software submitted by rgb66rgb
09/20/07 **UNDER REVIEW**
Some purchasers already have subscriptions to anti-virus products that can be ported to new systems. Not having a 'no anti-virus' option on every system order page forces those users to essentially buy two licenses when only one machine will be used.
2750
HDMI, HDMI, by God almighty, HDMI
Accessories (Keyboards, etc.), Laptops submitted by benjesuit
09/25/07
HP has had it on their notebooks for 1 year now. Come on Dell! What's it going to take to put in an HDMI port? Most of the new LCD TV's today input HDMI.
And I'm surprised that the new XPS 1730 has no HDMI port. DVI is so yesterday and is not forward thinking at all.
Your next generation Montevina based models MUST have HDMI.
And yes, this is a dupe. A dupe of my own post even. But I want to buy a Dell. But without HDMI, it makes it difficult.
1490
Automatically Check For Dell Driver Updates
Software submitted by mabeaver
09/27/07
Write some software which automatically checks your system and offers you the latest drivers, bios & utilities.
This would save a lot of time and effort for companies who do not use the Dells default installation image.
IBM have some software to do this and it works very well.
370
There should be an option of having no trialware on all computers
Software submitted by jervis961
08/23/07 **REVIEWED**
Here is a news article about trialware and how Dell feels that regular customers want it but small business ones do. Do they not look at the ideas here?
"Not interested in all of the trial software that clutters up new PCs? You're not alone: According to Dell's recent research in both focus groups and broader surveys, small-business users overwhelmingly view trialware as an irritant, not a benefit. That research has led Dell to axe the extras from its new Vostro line of small-business desktop PCs and laptops. Eliminating demo applications is a major step for Dell, which has caught flack for the quantity of trialware on its consumer PCs. (One frustrated customer went so far as to develop a "Decrapifier" utility. The company says that consumers who buy PCs for personal use do express interest in preloaded trial software, but that small-business users have different needs. By eliminating the trialware from Vostro machines, Dell says it has cut the system setup time in half. For now, Dell is the only major PC manufacturer to ship small-business systems without preinstalled trialware as a standard practice. (Some competitors, such as HP, allow customers to choose a no-trialware configuration.)"
Dell offers a broad amount of software choice and minimal software shipped. Read jeremy_f's post on the options we give our customers
24480
Customer service via Skype.
Service and Support submitted by benjesuit
08/28/07
In addition to standard call in CS, add peer to peer customer service via Skype.
Advantages:
1. Customers can send screen shots.
2. Files and updates can be transfered directly to the customer.
3. Conference calls can be done when troubleshooting needs the expertise of another rep for a specific problem.
4. Can use the chat feature to assist customers with code they may need to type in. They can cut and paste the code during troubleshooting. Even links can be sent directly to the customer which they can cut and paste into their browser.
5. Video conferencing. The rep can show the customer what he/she is talking about visually. The rep may have the specific model on hand and be able to point visually to the object in question.
140
Pre-Installed OpenOffice | alternative to MS Works & MS Office
Software, Desktops and Laptops submitted by dhart
02/17/07
Provide OpenOffice.org for free pre-installation alongside Microsoft Works and Microsoft Office. OpenOffice.org is more capable than Microsoft Works, and a serious competitor to Microsoft Office, at a fraction of the cost (it's free!)
OpenOffice.org can open, create, edit and save Microsoft Word, Excel and PowerPoint files.
Provide as OPTIONS for pre-installation many other high-quality free software programs such as:
- Firefox: web browser with popup and privacy controls; say goodbye to Internet Explorer infections!
- Thunderbird: email program with free anti-spam and privacy controls
- Pidgin: instant messaging all-in-one program for popup-free MSN, Yahoo, AOL and others
&nsbp;[ed: GAIM was renamed Pidgin in April 2007 to settle the issue with AOL's trademark on AIM]
- PDFCreator: creates Adobe PDF files from any program
- Scribus, Inkscape & GIMP: desktop publishing, freehand drawing & powerful image editing
- Audacity & VLC: multi-track audio editing & universal all-in-one media/video/movie/DVD player
- Stellarium & Celestia: planetarium viewer & outer-space mapping, like Google Earth, but for our Solar System
Pre-installed quality free and open source software drastically lowers the cost of new PCs, and helps prevent software piracy. Cast your vote for Linux and other free software. Cast your vote for the Universal Education PC [ed: article removed/merged by dell_admin] utilizing free software.
CHOICE is what consumers want on their new PCs, not annoying surprise circus-ware (the typical smattering of confusing 3rd party popup-infested software found on most new Dell PCs). Quality free and open source software is well behaved, and may be legally pre-installed on PCs, and legally shared with friends and family, sharing is encouraged! Cast your vote for consumer CHOICE and public transparency at Dell.
140619
The environmental impact of CD is worse than I thought - make including CDs / DVDs optional.
Environment submitted by jmxz
08/23/07
http://www.treehugger.com/files/2007/08/why_we_love_dow.php every month in the United States some 100,000 pounds of CDs become outdated, useless or unwanted. Every year, more than 5.5 million software packages go to landfills and incinerators. He notes studies that calculate that a kilogram of greenhouse gases are generated for each CD produced, packaged and delivered.
In the software biz, every $100,000 spent on commercial software reproduction creates the global warming potential of approximately 29 metric tons of carbon dioxide equivalents as well as 38 kilograms of toxic waste. We would add that most of the software on CD's is obsolete and in need of updates as soon as it hits the shelves. I have never ever ever used any of the CDs and disks that Dell sent me every time I bought a Dell computer - and I expect for 90%+ of Dell customers that's true as well. Make it an option - so only people who really will use the discs get them. [EDIT: - an improvement to the idea came out of the comments below. How about pre-load the .iso image on the computer and document that if you want the images you should burn them yourselves?]
140
Dell Intervention into MS Office 2007/Explorer Ease of Use
Software submitted by gaustralia
08/15/07
Dell has the market muscle to lean on Microsoft to make the software more user friendly - also Dell's own software. It could be a differentiator for Dell.
Overall Office 2007 with a jazzed up computer on XP - 2 months old still has me waiting. The following could help.
1) When I click on an internet shortcut I don't want to see a page I was viewing earlier come up infront of a page I now want to see. I have to close that page. Why the extra effort?
2) When I would close an internet page it used to give me a question if I want to close all tabs. Extra effort. I changed the defults to make this go away.
3) When I want to now open a MS Office document that I already have opened on my screen why do I have some error message saying that if I continue all changes to the open document will be lost? Just bring up the page I want to see. If it is open already then bring it to the front without fuss.
4) When I get a web address wrong in the http: bar. Why must I suffer a Dell Page trying to sell me irrelevant items? What this does is put the http address for that irrelevant page up at the top, and while before I may change a letter or two of what perhaps I misstyped I must then go back into Google and then retype the whole thing. In this point Dell has intervened too far. Go away Dell on this one.
5) Silly Dell pop ups. One asks me to check all the components on my computer. I try to do this and it says it can't. Probably some kind of firewall blockage. If it will not work go away.
Summary, I still remember the good old days with an Apple computer and the ease of interface. Dell - lean on Microsoft to make its operation easier. Also, audit your own software for ease of use - not causing extra unnecessary steps for clients.
gAustralia
-240
Push SSD in notebooks esp the 1330
Sales Strategies, XPS products, Laptops submitted by 500moldschool
08/15/07
Solid State Drives (SSD) are the way to go. I am in the market to replace my old trusty 500m from 4 years ago. However, I have found few laptops that are really worth replacing my trusty 4.9lb laptop with. Newer laptops are no doubt better, but in the range of the portable non-desktop replacing market I have been disappointed.
Until the Toshiba R500... Come on Dell, push the SSD technology and get a hold of this semi-ultraportable market!!! I mean why pay $500 (THAT'S RIGHT $500!!) for a 32Gb SSD in the 1330 when the R500 (although a little more $) is breathing down your Dell neck with a sub 2lb laptop with a 64Gb SSD? Oh yeah, I know why. B/c Toshiba is directly involved in the evolution of SSD technology. They just dont rely on others to make the drives and then buy them to put in their computers.
IDEA: bring down the cost of the SSD thru aggressive ordering. Send the relatively hefty 13.3 1330 XPS into a truly competitive weight category with the advantage of cost and a nice 13.3 widescreen w LCD technology.
Now that is a recipe I would use and buy right away. Until then, I will use my sub 5lb 500m until it dies. The cost of upgrading to a laptop with little advantage in weight is just not really worth it. We need a refreshing, appealing, non-black box, & AFFORDABLE portable product.
430
Same discounts available on Ubuntu and Windows
Linux, Operating Systems, Sales Strategies submitted by jonsmirl
06/12/07 **PARTIALLY IMPLEMENTED**
I'm ordering a Vista XPS 410 right now. I wanted a Ubuntu one but I'm going to throw away yet another copy of Windows. The Vista XPS 410 has $200 off today and free ship for a total of $869. The identical Ubuntu machine is $1019 plus $29.99 shipping. So today Ubuntu costs $170 more than Windows instead of $50 less. Why can't I have the same discounts on the Ubuntu machine?
15980
Instead of a survey of No OS models - try it and see which one sells best.
Operating Systems, Sales Strategies submitted by jmxz
08/09/07
delladmin1 wrote in a comment: " I won't merge [model-specific No OS ideas] into a unified idea, I will delete them all. Dell would use a survey (like the one we did for Linux) to determine which system models, geographies and usage models are preferred in the No OS space."
FAR MORE ACCURATE than doing a survey would be to just offer No OS on all models in all regions- and see how well each sell for some period of time.
You already offer multiple disk images for every model you sell - and this No OS disk image is simple enough I could set it up myself. You already offer No OS on some models so there's no underlying issue preventing it.
It seems both much much much more accurate and easier than any survey to just Implement this idea across all systems and see how well each of them sell. After seeing the results of sales of those options, you could then either (a) remove No OS from the models where it didn't sell well (if your customers don't want it); or (b) remove No OS from the models where it sold too well (if your bundled crapware revenue went down too much)
170
Shield The Audio Lines
Accessories (Keyboards, etc.), Laptops submitted by whatsthatthere
08/09/07
Business laptop users wear headphones at work. While the Intel HDA sound card reproduces sound very well, it is clear that Dell does not pay significant attention to the ridiculous amount of electrical interference noise in the headphone jack. The noise was so awful it gave me headaches, and almost led me to return an otherwise excellent laptop.
After one day using the laptop, I complained to a customer service representative who promptly shipped me a new motherboard. After replacing the motherboard in my 1-day old laptop, it is clear that the problem is a design flaw. The solution I found (aside from returning the unit) was to purchase a $25 USB sound card. A $1000 laptop should have better sound than a $25 USB sound card or a $50 mp3 player.
Please shield the headphone jack lines, and possibly route them away from the CPU and heatsink fan on the Vostro notebooks. Since business users most likely do use headphones at work, please improve the noise immunity of the headphone jack. As component manufacturers continue to strike a balance between high performance and low power, the electrical noise in a laptop will only rise higher. Please don't ignore this important aspect of the user experience.
360
Improve the localization of Dell International websites
Dell Web Site submitted by yass
08/06/07
Some parts of the differents Dell's websites are poorly translated or remain in English.
Helping potential customers for their choice also involves to deliver the right information in un understandable way !
Getting pieces of Spanish or Italian in a swedish product page doesn't help very much.
190
 track my votes
|
|
