STEVE HARVEY ON HAVING BIG IDEAS
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360

Sales Chat Staff Should be Informed of Product Launches

Sales Strategies, Service and Support submitted by slateslate Jun 18

I asked a "live sales chat person/avatar" when the Latitude E-Series would be released.

Sales Chat Person didn't know and stated that the sales chat staff don't have that information.

Given that the E-series should be released in the next couple of months, someone should inform the sales chat staff of the approximate date of the release.

As an aside, the E-series looks extremely great. Finally something that gives the Thinkpad a run for its money.

Please don't let the initial batch suffer quality control problems like the M1330 and Inspiron 1420/1520 releases. 2 Comments »

100

Keyboard light

Accessories (Keyboards, etc.), Laptops submitted by ccpljat Jun 19

keyboard light

Dell should make something similar to this light. It is located at the top of the screen and shines down on the keyboard to illuminate it at night. It is activated by a function key combination. 14 Comments »

250

Update competitive market pricing on internal components faster

Sales Strategies submitted by bhock Jun 19

Example - 8800GT available for $150 from newegg

Dell $200 (for a limited time) - normally $250

same goes for all forms of memory 1 Comment »

320

Discounts, Credit, or Cash for Recycling Old Laptops and Computers

Sales Strategies submitted by wendaline Jun 19

I think Dell should offer customers either a discount, credit, or cash back for recycling their old computers. Both HP and Toshiba do this, so, why not Dell? If they did this it would help the enviroment while gaining loyal customers or keeping already loyal customers from going to their competetors AND they could refurbish the old parts and start selling refurbished computers at lower prices for those of us who can't afford to spend a fortune on a new computer. Come on Dell execs listen to your consumers, the ones who pay your salery, and keep us as your customers. Do you really want the other companies to win? Comment »

340

Instant-on PC

Desktops and Laptops submitted by drackham Jun 20

Think how much energy would be saved if PCs were functional as soon as they were turned on - just like a PDA. Users would then turn the PC off when it was not required - rather than leaving it on just in case it might be needed. It would also save a lot of time. 5 Comments »

140

Laptops power

Laptop Power submitted by y_eilom Jun 21

As D639 user, I find my self use the laptop as desktop for days (when I'm not on the roads).
I think it'll be nice Dell will give us the option to connect/disconnect battery from power without taking the battery out.
By that, we can extend battery life. Comment »

230

Give us a Graphics Card on OpenSource Computers

Accessories (Keyboards, etc.), Linux submitted by kanste Jun 21

Do you want the OpenSource arm of Dell computing to fail? At least put together a little more competitive package with a decent selection of Graphics Cards and Audio Cards. That's the whole point of buying an Ubuntu computer from you. You do the hard work of figuring out what hardware works well on Linux and we get to pick and choose our tailored setup. Only offering an Integrated Intel Graphics Processors and Integrated Audio will not do. It's frustrating because i want to buy a Linux computer now but you have a terrible selection.

Oh and it's almost July 2008 now. Ubuntu 8.04 has been out since April so how about including the new version on your Linux Systems.

Don't pretend to support the Linux community when your not putting in any effort. 8 Comments »

90

XPS 730

XPS products submitted by hbk Jun 21

Why can't europe also have the different chassis colours and be offered the nvidia 9800gtx because america have it and the 3870x2 is good but the 980gtx would be a lot nicer to have. 1 Comment »

210

Do not merge ideas until you can unmerge them.

IdeaStorm submitted by winoffice Jun 21

There have been several incidents of IdeaStorm moderators merging ideas that are not in fact duplicates. Therefore, I suggest that ideas not be merged until you are able to unmerge them. 17 Comments »

270

XPS notebook feature refresh

Sales Strategies, XPS products submitted by atxguy512 Jun 22

With the pending release of the "Studio" Line of Inspiron notebooks, it appears that Dell is looking to take back the notebook market. There are new design features that put the "Studio" notebooks on par with Macbook Pros... slimmer/update design, slot loading DVD +/- RW and/or Blu-ray drive, BACK LIT keyboard, eSATA drives and a host of color options.

For info on "Studio" Dell see: http://www.engadget.com/2008/06/15/even-more-on-dells-studio-1536-1536-and-th...

I'm an XPS fan, so please consider bringing the same options to the m1330, m1530... especially the BACK LIT keyboard. This is the one feature I love about Mac(s). Also, consider uping the video options on the m1530 to offer a 512MB option from nVidia. 3 Comments »

240

Get the XPS 720 Certified As Ubuntu Compatible

Linux, XPS products submitted by aikiwolfie Jun 22

Please have the basic XPS 720 certified as Ubuntu compatible. I've been using one for about a year now with Ubuntu as my only OS and it works without a hitch. No problems.

Note: Basic means no X-Fi sound card and no PhysX card. 4 Comments »

200

Make 3 Year Warranty Default on all your PCs/Laptop.

Service and Support submitted by thebittersea Jun 16

I believe sales will increase if Dell makes the "3-year" warranty as part of the standard package with their PCs.

I think everyone wants it but on one's willing to pay for the extended warranty. 26 Comments »

190

create a standard USB device class for scanners

Accessories (Keyboards, etc.) submitted by slashdotaccount Jun 16

Please collaborate with scanner manufacturers to write a standard USB device class and protocol for all scanners, so that every scanner built for the standard will work with any driver written for the standard. Comment »

260

alternate shipping choices

Service and Support submitted by ahronich Jun 17

how about offering an alternate choice for shipping to places not serviced by dhl? we order parts, they are shipped bydhl, 220 miles from here, they a re sent by united states postal service, to return, i have to pay postage or drive 70 miles to get the picked up by dhl. Comment »

210

BIOS download option either in ISO format or CDROM building utility

Accessories (Keyboards, etc.) submitted by lawson23 Jun 17

Now with the advent of the disappearing floppy users need an option to load the BIOS from the CD-ROM drive.

I understand I could do 20 steps and to achieve this myself but I should not have to do this. Bootable floppies are a thing of the past. It is time for Dell to realize this.

Also this not only applies to Bios but any firmware files for a piece of hardware. 18 Comments »

480

Don't charge up to $50 more to downgrade from Vista to XP

Operating Systems - Multiboot, Desktops and Laptops submitted by jervis961 Jun 17

Dell is going to start charging customers up to $50 to downgrade thier systems operating system from Vista to XP after Wednesday. While some people see XP as an upgrade, I don't think there should be a charge for it. 17 Comments »

390

Eliminate M1330 heat related failures

XPS products submitted by hkt Jun 18

I'd like to bring to your attention to a design problem with the Dell XPS M1330 with the nVidia 8400 GS option.

1) PROBLEM: The heatpipe exhaust vent blocks up with dust that caused the overheating to repeatedly burnout the GPU thus having the motherboard replaced.

SUGGESTION: Dell support engineers should be made aware to blow clean the heatpipe vents when doing a motherboard replacement to avoid repeated burnouts.

2) PROBLEM: Using a thermal pad to transfer heat from the nVidia GPU to the heatpipe is not efficient enough.

SUGGESTION: I have replaced thermal pad with a copper shim to better transfer the heat. This brought down the GPU core temp. from an idle 65C down to 56C and peak temp of 91C to 71C. Observing this, it is a fairly simple revision to the heatpipe assembly to better mate the GPU to it without the thermal pad. Possibly extending the GPU heatsink further down by 1.5mm and mating it with thermal paste. The spring loaded mechanism can still acommodate for thermal expansion.

I've observed that the M1530 eliminated the issue by not using the thermal pads and directly mating the copper pipe to the GPU.

Thread with contributions from others and myself indicating how to rectify the problem.
http://forum.notebookreview.com/showthread.php?t=250129&page=9

Reported problems
http://forum.notebookreview.com/showthread.php?t=204772 1 Comment »

310

Open Source Hardware

Dell submitted by simon_n Jun 18

There was an interesting article in The Economist magazine's technology quarterly out last week about hardware vendors publishing their hardware specs on-line for people to see and collaborate on:
http://www.economist.com/science/tq/displaystory.cfm?story_id=11482589&fsrc=RSS

Wouldn't you like to see Dell put their weight behind it too? Comment »

150

Update UPEK application and driver

Service and Support submitted by programatix Jun 18

UPEK has already updated its TouchChip driver at http://www.upek.com/support/downloads/drivers/windows.asp. I tried downloading the driver and it works properly with my XPS M1530.

It also upgraded the Fingerprint Reader Suite Software to Protector Suite QL at http://www.upek.com/support/customersupport/psql.asp. If you go to this page, you'll see that all major laptop manufacturers have already upgrade the software except Dell.

The question is, why is this so? Comment »

200

Computer Accessories

Accessories (Keyboards, etc.) submitted by crazylittlemom2 Jun 18

Stop over pricing computer items. Now in these days everything is being on the internet, from paying bills to school for kids and to working. So stop making things so high priced so people can afford to get what they need. 1 Comment »



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