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11190

Make XP/Linux drivers available for all model even if only Vista is pre-installed

Accessories (Keyboards, etc.), Linux, Operating Systems submitted by vineets001 09/24/07 **REVIEWED**

There are good hardware models coming out. And only Vista is pre-install option. If people want to wipe off Vista and install XP or Linux, let them do that. Make a commitment to have the drivers available.


We're working on having drivers for the hardware we ship more widely available. Click here to learn more from john_h.





29 Comments »

810

One account on the Dell site.

Dell Community, Dell Web Site submitted by wiiboy12 11/22/07 **IN PROGRESS**

I have noticed that on the Dell site, I have 3 accounts (forum, ideastorm, and main site). I think maybe Dell should make it so that one can have one account for all of the Dell website. The only problem is the people who already have accounts. I haven't had much time to think on this, so feedback would be appreciated. 24 Comments »

5750

The most requested feature...

Linux, Operating Systems, Sales Strategies submitted by xivulon 09/26/07 **UNDER REVIEW**

There are several proposals that basically ask the same thing: SHOW UBUNTU IN THE LIST OF OPERATING SYSTEM ON ALL MACHINES [subtract $50]. And why not, add XP to the list as well. There are also many more proposals that would be made redundant IF the above was implemented. If you add them all together that is probably the most requested feature at the moment. Yes I think many of the ideas below can be merged.

http://www.ideastorm.com/article/show/73206/Make_Linux_and_no_Operating_syste...
http://www.ideastorm.com/article/show/72962/Put_Ubuntu_on_the_list_of_operati...
http://www.ideastorm.com/article/show/72880/Dont_make_it_difficult_for_people...
http://www.ideastorm.com/article/show/68182/Add_all_the_OSs_you_sell_to_the_H...
http://www.ideastorm.com/article/show/68515/Ubuntu_on_all_dells

Proposals that would be made redundant:

http://www.ideastorm.com/article/show/68294/Same_discounts_available_on_Ubunt...
http://www.ideastorm.com/article/show/72902/Why_Cant_Dell_Put_Linux_On_Their_...
http://www.ideastorm.com/article/show/73961/Make_Ubuntu_laptops_cheaper_than_...
http://www.ideastorm.com/article/show/68567/Make_the_dell_ubuntu_models_avail...
http://www.ideastorm.com/article/show/72525/Ubuntu_on_all_models_where_it_works
http://www.ideastorm.com/article/show/67851/Ubuntu_on_121_or_133_inch_laptops
http://www.ideastorm.com/article/show/72748/Better_selection_of_Linux_notebooks
http://www.ideastorm.com/article/show/67631/Make_an_efford_to_includ_UBUNTU_i...
http://www.ideastorm.com/article/show/73954/bDell_Just_Give_Choice_a_Chanceb_...
http://www.ideastorm.com/article/show/67867/Shop_Dell_PCs_with_Linux_Require_...
http://www.dellideastorm.com/article/show/67692

...and many more...

Of course not all hardware choices will go down well with Ubuntu, but you have a conflict resolution system in place to notify users that make incompatible choices, and that could easily be extended to address conflicts between hardware and operating system. The only reason not to have Ubuntu is when there are fundamental incompatibilities that cannot be addressed by swapping wireless card or video card (suspend/hibernation...). In this case show "No operating system" (no point in having "No operating system" when a free operating system is available).

So, don't hide Ubuntu in some dark corner of your website only known to geeks, give customers a REAL choice...





28 Comments »

26740

Put Ubuntu on the list of operating systems when building a PC!

Linux, Sales Strategies, Desktops and Laptops submitted by samb0057 08/10/07 **UNDER REVIEW**

Ubuntu is hidden in a dark corner of the website. I work in IT support, and I have a client who was having virus problems a little while ago. I fixed the problem by installing Ubuntu on their PC. Very recently they called me asking for advice on a new computer, I told them about your new offer providing Ubuntu pre-installed on PCs and they wanted to purchase, but could not find the section on your site (this person is a very basic user, doesn't know what open-source means, probably didn't even see the open source link). There is no way they would have found your Ubuntu section on their own.

I urge you to offer Ubuntu as a choice of OSes in the system configuration wizard, the only way to really sell Ubuntu is to offer Ubuntu as a primary option, rather than a hidden alternative. I personally am looking to buy a new laptop, and you guys have always been my number 1 PC manufacturer (I don't think I've ever bought a new retail PC except from you guys), but I feel that your Ubuntu offerings are lacking. If you offered Ubuntu on some of the great deals you offer on your home page, I would be willing to pay just as much as I would for a Windows Vista system and I probably would have already ordered.







158 Comments »

300

17" Precision with an integrated number pad

New Product Ideas, Precision Workstations submitted by wnahorn 11/20/07

Seeing as how all other manufacturers of 17" workstation class laptops have integrated numberpads, it strikes me as odd that Dell has not produced such a system. I was excited to hear about the M6300, and then disappointed to see that it was essentailly just a newer M90.

Those of us who spend large amounts of time dealing with numbers could really use a number pad that does not require the use of the [Fn] key. 3 Comments »

-380

Ditch Windows

Operating Systems, Desktops and Laptops submitted by crawfjs 02/22/07

Dell needs to free themselves from the Windows stronghold. Focus on designing a solid system (like Apple has done) and offer a system without Windows.

Also, this website, the javascript that is used is not supported in IE7!! Way to go. Haven't tried it in firefox, but way to be :P 84 Comments »

28110

Standardize Power Cables for Laptops

Accessories (Keyboards, etc.), Laptops submitted by badblood 08/27/07 **UNDER REVIEW**

Nothing is more annoying than laptop power cables that are not interchangeable from one computer model to another or from one brand of computer to another. Power cables have been standardized on most electrical applicances, including desktop computers for decades.

Make an effort to promote and implement standard power cables for laptops.


Please see dawn_l's comments below.
105 Comments »

86070

No OS Preloaded

Linux, Operating Systems, Sales Strategies submitted by agreer 02/17/07 **PARTIALLY IMPLEMENTED**

I have a XP Pro retail copy, will soon buy retail vista, I also like Linux: Make WINDOWS-FREE, and OS-Free an option for more than just expensive business lines.


Dell has systems available that do not have an OS pre-loaded called N-Series line. You can check them out at www.dell.com/nseries.

459 Comments »

24450

There should be an option of having no trialware on all computers

Software submitted by jervis961 08/23/07 **REVIEWED**

Here is a news article about trialware and how Dell feels that regular customers want it but small business ones do. Do they not look at the ideas here?

"Not interested in all of the trial software that clutters up new PCs? You're not alone: According to Dell's recent research in both focus groups and broader surveys, small-business users overwhelmingly view trialware as an irritant, not a benefit. That research has led Dell to axe the extras from its new Vostro line of small-business desktop PCs and laptops. Eliminating demo applications is a major step for Dell, which has caught flack for the quantity of trialware on its consumer PCs. (One frustrated customer went so far as to develop a "Decrapifier" utility. The company says that consumers who buy PCs for personal use do express interest in preloaded trial software, but that small-business users have different needs. By eliminating the trialware from Vostro machines, Dell says it has cut the system setup time in half. For now, Dell is the only major PC manufacturer to ship small-business systems without preinstalled trialware as a standard practice. (Some competitors, such as HP, allow customers to choose a no-trialware configuration.)"


Dell offers a broad amount of software choice and minimal software shipped. Read jeremy_f's post on the options we give our customers





149 Comments »

4020

No Limits! Make **all** choices available **anywhere** in the world

Sales Strategies submitted by mrw 09/16/07

First example: The Germans are second class customers, because they don't get the same choices for Ubuntu Laptops as in the USA. We here in Switzerland are even third class customers, because we do not get an Ubuntu Laptop at all.

Other example: The choices I can make for a notebook depends on how I walked through your shop! Sometimes for the same Model, I can chose a low end Harddisk, sometimes not. That's absolutely ridiculous! Please allow any possible hardware combination!

Allow to select any matching hard disk in any laptop (or desktop)! Allow to setup any kind of memory, especially e.g. one(!) 2GB module instead of two 1GB modules, give the choice for between either a mirroring display or an anti-glare display for any available display size and resolution. If technically possible, allow to choose between NVidia and ATI, and allow to chose the Memory of the card. Allow to completely deselect the operating system and all kind of installed software.

First: Make all offers available anywhere in the world!

Second: Do not limit the possible combinations!

Shouldn't the customer be king? Let us all choices! 34 Comments »

6840

Make a calendar with all COMING SOON and IN PROGRESS ideas

Advertising and Marketing, IdeaStorm submitted by krasmussen 09/22/07 **REVIEWED**

One of the biggest annoyances with IdeaStorm is that the horizon for an idea being implemented is very blurry, if at all existing. If you're lucky, you get "third quarter 2009", but mostly, there is no timeframe at all. This leads to the feeling that not much is being done, and exactly that feeling is what IdeaStorm should be eliminating.

Therefore, I propose that you make a list or calender with all the COMING SOON and IN PROGRESS ideas with timeframes for all of them. Just a "december 2008" would be nice, or better yet, "deadline 31st november 2008".

I don't know if this is connected with some goal management inside Dell, if it is, maybe you should work on improving that, too?






Today, the best way to know the progress of an idea is through Ideas in Action, our Weekly Update or Dell comments in the thread.






19 Comments »

6400

make linux systems EASY TO FIND

Dell Web Site submitted by phubert 10/18/07

At other sites, I have seen comments by individuals who have BOUGHT Dell Ubuntu systems complaining about the difficulty FINDING said systems.

I think you'll get more sales if you improve the visibility! 30 Comments »

25130

Linux Hardware Compatibility List

Dell Web Site, Linux submitted by s3indiana 02/20/07 **IN PROGRESS**

Create a listing of Dell hardware that's compatible with the major Linux distributions (Fedora, OpenSuse, ubuntu, Freespire) providing compatibility with not just systems (desktops and laptops) but include peripherals (printers, camera's, flash drives, compatible routers, etc.). Include levels of compatibility so the reviewer can make an educated choice. This would provide the greatest assistance for those looking at alternatives...

We're working to add something like this to our linux.dell.com wiki. Click here to see what john_h has to say.





30 Comments »

21630

Make Linux and no Operating system standard options on all future products

Operating Systems submitted by jervis961 08/17/07 **REVIEWED**

OK Dell you have committed to supplying Linux options in limited form. Since you have laid the groundwork already here is the next step. Every new product you release that needs an Operating system should have Linux and also no Operating System as an option in the configuration along side Windows. Since you have to write drivers and test compatability for Vista when making a new product just make it compatable with Linux at the same time. There will no longer be a need for a seperate sections for Linux or no Operating system since all of the products will have the option. this will help make your site easier to navigate for you customers. You can also create an ACCURATE help me choose section for the OS choices.





Check out what daniel_j has to say on the options we offer.





189 Comments »

12540

Tell us what WiFi chipset a laptop has.

Broadband and Mobility, Dell Web Site, Linux, Laptops submitted by tonyb2006 08/29/07 **UNDER REVIEW**

Tell us the WiFi chipset used in a laptop before we buy it so we know if the WiFi chipset supports a feature we want, or if it supports Linux or another operating system that we intend to use. The WiFi chipset being like "Intel ipw2200" or "Broadcom BCM4306", or "Ralink rt2500".







19 Comments »

19590

Stop Overcharging on Notebook RAM

Sales Strategies, Laptops submitted by realskript 08/28/07 **UNDER REVIEW**

Dell really... REALLY need to stop overcharging... and when i say overcharing... i mean atleast double what you would pay to pick up the ram yourself.
On XPS Notebooks... you are charging $500 for 4GB of ram... when you could easily go pick them up at your local computer shop for $250... and pocket the other half of the $500...

It would be nice if dell could save the customers as well as the company itself this hassle.. and start charging NORMAL prices for an upgrade in RAM.

thanks =D

PS..... PROMOTE THIS!!!!











88 Comments »

33450

Implemented: Ubuntu Dell is Le$$ Than Windows Dell

Linux submitted by thebittersea 05/05/07 **IMPLEMENTED**

see comment from Erik down below... [Dell's Pricing Team]

$774 Inspiron 1420 (Ubuntu)
Intel® Core™ 2 Duo T5250 (1.5GHz/667Mhz FSB/2MB cache)
Ubuntu version 7.04
Anti-glare, widescreen 14.1 inch display (1280x800)
Intel Graphics Media Accelerator X3100
1GB Shared Dual Channel DDR2 at 667MHz
80GB SATA Hard Drive (5400RPM)
24X CD Burner/DVD Combo Drive
Intel® 3945 802.11a/g Mini-card
Integrated High Definition Audio

$824 Inspiron 1420 (Vista)
Intel® Core™ 2 Duo T5250 (1.5GHz/667Mhz FSB/2MB cache)
Genuine Windows® Vista Home Basic Edition
Anti-glare, widescreen 14.1 inch display (1280x800)
Intel Graphics Media Accelerator X3100
1GB Shared Dual Channel DDR2 at 667MHz
80GB SATA Hard Drive (5400RPM)
24X CD writer/DVD Combo Drive
Intel® 3945 802.11a/g Mini-card
56Whr Lithium Ion Battery (6 cell)
Integrated High Definition Audio
The difference in promotion pricing was due to an error on the site, which has been fixed.






412 Comments »

40

Admit it - you were wrong....Send Steve Jobs a bottle of Champagne.

Service and Support submitted by badblood 10/22/07

Ten years ago this month, Michael Dell said Steve Jobs should ```shut down'' Apple Inc. and return the money to shareholders.Dell then had a market value of $4 billion to Apple's $700 million. Apple's valuation has since soared to $150 billion, more than double that of its rival. Last month, Apple passed PC leader Hewlett-Packard Co. in market capitalization for the first time.

How the winds of success are fleeting.

Admit it - You were wrong.

Send Steve Jobs a bottle of Champagne.

35 Comments »

933

Sell ink cartridges at local retail

Printers and Ink, Sales Strategies submitted by guardianxps 02/21/07 **IMPLEMENTED**

So, for convenience and ease of access, can Dell sell ink cartridges through local retail stores? I realize Dell is an online store; and not suggesting you stop the online part, but also make it available through retail stores. Considering weather or other natural occurrences, and the latest discomfort from DHL leaving the ink cartridges on the door just to be stolen gets annoying.





We now sell ink cartridges at Staples. Click here for more details






28 Comments »

4380

Easier way to OPT OUT of Dell selling my private information

Advertising and Marketing submitted by ninefoot3 10/17/07 **IN PROGRESS**

I rec'd a brochure yesterday saying Dell and DFS were going to share my private info with other 3rd party companies for marketing purposes. Well, it said that in about 5,000 words or so. At the end is a box stating that I may opt-out of this by calling the number listed or writing a letter (including certain info) and send it to the listed address.

I chose to use the phone method. After being shoved around to a few people, I finally got someone who could help me 'opt-out'. This involved 'opening a case' as if I had a technical issue with my account.

My IdeaStorm suggestion, hey Dell, make it easier for us to OPT-OUT of your attempts to make money off of my personal information. What's the matter? Didn't make enough money off of my patronage to Dell products and the interest rates charged? Getting an extra $1 for my name, address and age information going to help Michael Dell get a new boat? C'mon!

While I'm disturbed that Dell wanted to sell me out, I'm more disturbed that Dell made it difficult for us to opt-out. A simple URL would have been nice. I know, that would make more people opt-out and Dell would have less names to sell. It's like a mail-in-rebate or the lack of a cancel button in the account information at freecreditreport.com, you HAVE to call, and since that's a pain in the neck, most people will sloth themselves into something they don't really want. 42 Comments »



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