munrobasher

AVG Free Edition (Virus and Spyware Utilities) Installation Option

Software submitted by solidsource 02/19/07

Allow for AVG (or other virus software/spy ware manufacture alternative) instead of, or alongside, the other options (Norton,etc...). AVG is a comprehensive suite of virus and spy ware protection applications that remains very un-intrusive compared to the other options Dell provides. Simply allowing for an alternative(s) to the big 2 would be great. 8 Comments »

Remove: "Dell recommends Windows Vista™..." from any publication

Advertising and Marketing submitted by tho.meier 02/21/07

It would be nice to see advertising without any Micro$oft, from Dell. I think there is enough advertising for MS from MS it self.

Somthing linke: "Dell supports muli-OS" would look good! Od: "Dell gives you the real choice" 61 Comments »

ONE SHOPPING CART PLEASE (dell.com)

Dell Web Site submitted by ootleman 02/16/07

Why split it up into 4 different shopping carts (home, small business, etc)? I still don't know how it works. 1/2 my products go into one cart, 1/2 my orders go into the other, possibly depending on where I was browsing from.

And, then, seems like the shopping carts expire after a few hours. After all that time spent configuring, why not keep it around longer.

Matter of fact, why not split the site up at all? If I click on desktops - show me all desktops. Do I, as a small company, need differ computers then a medium business? Please show me everything and let me figure out what works best.

6 Comments »

Off sound switch before startup in laptops

Operating Systems, Laptops submitted by socunasindria 02/19/07

Many times in silent places i've got to plug headphones in my laptop just to avoid the startup windows sound.

It should be a switch button to avoid this. 14 Comments »

Provide Notebook Battery Runtimes (for each configuration!)

Laptop Power submitted by pchris 02/17/07

Please provide measured/benchmarked battery runtimes for your notebooks for all available configurations. Use a conservative realistic benchmark, PCMag.com for example, has used "MobileMark 2005 Battery Score" in it's notebook reviews. I know this is a lot of work to do, considering the multiple possible configurations, but Dell may be able to work with a reviewing company like PCMag.com, or an independent lab, or as a last resort, it may benchmark/measure a good number of common configurations.

The benchmarked battery runtime could be updated along with the price as the customer modifies his configuration.

I can not make a notebook purchase before I have this critical battery runtime, which is why I have to delay all notebook purchases until I've read a number of 3rd party reviews that provide this information, although for a very limited number of configurations, that may not be similar to what I'm looking for.

No computer vendor that I know of provides this information right now, and it is vital information for the customer to decide whether to purchase an extra large battery or not, and whether or not to purchase the notebook at all. Dell should not be afraid to provide the customer with vital information like this, but instead should engineer the products as well as possible so Dell is not ashamed of the battery performance, and is not concerned that the customer will go elsewhere (alternatively, Dell can provide a variety of battery options that will cover all possible customer needs). 2 Comments »

Don't Make Me Go Straight to Crucial after ordering

Accessories (Keyboards, etc.), Sales Strategies submitted by pepitoe 02/19/07

Memory prices are still ridiculous, and it is common knowledge that if you want more than the standard memory in a dell, you buy it elsewhere. If you priced it more competitively you might actually sell more. At the moment to upgrade from 1GB to 2GB in an Inspiron 9400 costs £211.50, the same from Crucial is £119.94 and you will have 1GB of Dells memory left to sell or whatever. 5 Comments »

Let us choose a delivery date

Dell Web Site, Sales Strategies submitted by bitoclass 02/17/07

There's apparently no way to specify or choose a delivery date for computers or monitors from your site.

Given that most people are out of their house most days at work, and may need to arrange time off to take in a delivery, it would be much better if you could choose a convenient date for delivery when placing an order on the web site.

It would also give you some competitive advantage because I know from asking that (for instance) HP can't even do this by phone, let alone on their site.

Obviously the date would need to be after the product was ready but you could give a range of, say, a week after the product was due to be ready to ship, during the checkout process, for the buyer to select the delivery date from. 7 Comments »

BloatWare Uninstall- single click software remove

Software submitted by raymc 02/19/07

I understand the importance to Dell of the additional revenue stream collected from the suppliers of 'free' bundled software. So to shift the decision making process onto the customer, can Dell make the removal of such bundled software a single click choice 'remove bloatware' on first power-up of new products? Ergo Revenue stream retained and customer choice satisfied! 6 Comments »

Lighter laptops - some suggestions

Laptops submitted by amri64 02/17/07

Would like to see more laptops below 2kg (4.4lbs).

Suggestions:

1. Replace Hard Disk with solid state storage device. Advantage: 1) lighter 2)no moving parts means less probability of breaking down (esp due to wear & tear)

2. External DVD drives. On the road, most things needed are already in the laptop. Leave the movie-watching & software-installing to the home/office/hotel room. The DVD drive can be checked in the suitcase.

3. Option to power off graphics card, camera, etc when not used for task at hand. Prolong battery life.

4. Lithium polymer batteries? For comparable charge densities, aren't they lighter?

Challenge: Fujitsu already has a 15" notebook at 2.4kg, though specs aren't so impressive, imho. Can Dell produce one at 2kg or less, & with specs "to die for"? 18 Comments »

Universal power adapter (power supply) for all Dell products

Accessories (Keyboards, etc.), Laptop Power submitted by rguptaos-dyndns 02/19/07

How many of us have to buy multiple “AC / DC Adapter or power bricks” for each of electronic devices and laptops? I have power supply adapter for home, office and travel bag… about 2-3 of these for my laptop, cell phone and external hard disk or other devices I use.

I have background in electrical engineering and I know technically it is possible to use the same power supply / adapter unit with some intelligence built in to power up cell phones, hard-disk, laptops, speakers, mp3 players etc. I also understand that the accessories are one of the most profitable business aspects for electronic companies like Sony and Dell.

Dell wants to be the leader and differentiator? Well...

>> How about a smart universal power adaptor for all DELL products that intelligently recognizes the product and supplies the appropriate power.
One power supply and connector for all products!!!

I know technically it is possible – I did design this and did work on the patent application but, did not file because I got focused on some other activities. I am pretty sure there are enough smart engineers at Dell to design this. If you want a head start contact me for details. 9 Comments »

Show the Vista performance rating during system configuration.

Dell Web Site submitted by jervis961 02/17/07 **UNDER REVIEW**

People may not realize that Vista gives your computer a performance rating based on several factors (processor, RAM, hard drive and video card).
Dell should show the performance rating on the side as you build your computer and update it as you go along changing the configuation. This should give people a guage as to if an upgrade will really improve your overall performance and also what kinds of games and programs your new computer will be capable of.

Ditch the Home/Small Business/Enterprise trichotomy

Sales Strategies, Small Business, Laptops submitted by majid 02/17/07

What products I am interested in do not correlate with myself or my company size. It used to be that high-end thin-and-light laptops would not be available in the Home segment, only the Enterprise segment. I'm sorry, just because I am a small-business owner or a home user does not mean I am ready to settle for inferior options deemed "good enough" by the powers that be.

This whole notion of three segments is a relic of a company-centric rather than customer centric marketing culture. 9 Comments »

Don't describe Windows as an "Upgrade"

Linux, Operating Systems, Sales Strategies submitted by stevefraser 02/19/07

If Linux is offered as the Operating System (As has been suggested many times on this site), don't describe an offer to purchase Windows as an "Upgrade", for example "Upgrade to Microsoft Windows for only $$$", Some other phrase should be used instead, such as "Add in Microsoft Windows for $$$", as the word Upgrade may give the impression that Windows is superior to Linux, and there are several people who would disagree with that statement. 8 Comments »

Internet Laptop Design Contest

Advertising and Marketing, Laptops submitted by mucho 02/16/07

In order to get direct input from Dell customers, and tie more closely with consumer trends, why not sponsor a contest over the internet to design a line of laptops for home/consumer use? This would tie into Dell's philosophy of direct relationships. So the new laptop would not only be built specifically for you, but also DESIGNED directly by Dell customers. Of course, designs would have to be reviewed by Dell engineers to be sure that they are technically feasible and can be built within cost constraints, etc... Seems like this could be a very cool way to design a new generation of home/consumer laptops thru collaboration directly with Dell customers. 9 Comments »

Have Michael Dell try actually buying a PC using Dell.com

Dell Web Site submitted by onethumb 02/16/07

I think he'd quickly see that the customer experience could use a lot of work. 23 Comments »

Let us choose the OS!

Linux, Sales Strategies, Laptops submitted by icicle 02/20/07

Sometimes I check out the new prices of DELL-Notebooks. In the section OS Selection there is only one opportunity: Windows Vista.

YOU CAN NOT DO THIS!!!

At the moment there is nothing to choose. I choose Linux (Ubuntu)!
So please, please add Linux. I will not buy a notebook and pay extra money for something I will never need. I already found a reseller offering Ubuntu-laptops... 3 Comments »

New Dell Retail Store! Death to Mall Kiosks!

Advertising and Marketing, Sales Strategies submitted by evilspell 02/16/07

Dell should open a retail store very similar to the Apple store. I know that they have small kiosks inside malls that they try to sell Plasma TV's and a couple laptops next to a guy selling knock off sunglasses and verizon cell phone sales sharks! Very unprofessional. Open a classy Dell Store and offer Tech support right in the store just like the Genius Bar in the Apple Store. 144 Comments »

Backlit Keyboards

Accessories (Keyboards, etc.), Sales Strategies, Desktops and Laptops submitted by rarmasu 02/21/07 **PARTIALLY IMPLEMENTED**

I find myself many, many times in dark or poorly lit environments having to guess the various keys - would be fantastic to have a backlit keyboard - with backlit individual keys as the best option.

I would actually pay extra for that convenience if the option was available.
This could be done for desktops or notebooks.


Check out the white LED backlights on the <ahref>XPS M1730.
296 Comments »

Affordability and Durability for Student Laptop Initiative

Education, Laptops submitted by hdrews 02/21/07

If our district was to even consider a 1:1 student to computer ratio, we would need something much more affordable than what is out there now. Money could be saved by cutting storage space, video quality, and more. What our students generally need at their desks is the ability to surf the net and work in an "office" suite. Advanced projects can be done in our more robust labs.

Also, a laptop initiative is no good if in-house support increases 10-fold. These have to be durable. If they fall off a desk, they have to keep working. Replacement batteries need to be less expensive or an extra battery should come with each purchase. 18 Comments »

Don't make us buy Vista

Operating Systems submitted by icantseeyou 02/21/07 **IMPLEMENTED**

From all of the press I have read it is plain that Vista is a big bomb. To buy the cheapest version I hear it isn't even as good as XP SP2. At the same time you need at least 4 Gig to run it. Offer other options... I don't care if it's Linux, XP, or a rat running on a wheel. Don't make us buy Vista.

You can read more about this the OS options Dell offers here.






93 Comments »