Sell all Products/Options in ALL Countries
Dell Web Site, Sales Strategies submitted by missdiva
Jun 8
As Dell is supposed to be an International Company, can it now get its act together and ensure that all Products/Options are available in every Country they sell to.
When a new Product/Option is introduced ,it should be available for sale on every Dell Website ....not just the USA.
An example of Dells poor marketing strategy is the ' when will the LED screen for the 1530 become available in the UK/Europe/Australia ' debacle.
There has been numerous posts on various forums asking if/when this option will be introduced, simply because Dell gives priority to US customers (LUCKY THEM!) We still have no idea if it will ever be reach our shores....
Please change this unfair sales practice.
250
Some Suggestions for Your TERRIBLE WEBSITE
Dell Web Site submitted by jaws4096
Jun 7
Stop forcing users to start their build over and over, checking to see which product line magically gives them the options they want. Increase the flexibility and visibility of build options between model lines.
This is a general customer service comment about your website. My girlfriend is buying a laptop. After fiddling with your site for an hour, she asked for my help choosing a model. She said the website was extremely confusing. I assumed it was because Dell offers custom laptops, and she wasn’t sure which options she needed. But when we logged on together, it became clear that the website is complicated because you’ve attempted to dumb it down too much. You ask users to classify themselves according to home, small business, large business, or government. But most users don’t classify themselves this way. And it’s apparent that you are hiding models from users, based on that initial choice. Your model numbers are confusing, and depending on options, a “lower” model can easily cost twice as much as the next model “up” in your line.
Go to www.mcmaster.com and search for “tubing”. Notice how users can select specifications that they know, which narrows their search, but can leave out options they aren’t sure about? For laptops, I might want to narrow my search by case style, base price, type of processor, or any number of things. Perhaps it would be more helpful for your initial question to be, “Would you like to build a custom laptop by choosing technical features like memory, hard drive space, and processor speed – or would you like to describe how the laptop will be used, and we’ll try to recommend some features for you?” Then, instead of asking me if my PC is for home, small business, large business, or government / research use, why not ask me what I’m going to do with the bloody thing? Will I use it to run Microsoft Office applications like Word and Outlook? Will I be connecting to a wireless network at my home? At my office? Will I be playing 3D games? Will I be editing home photos? Editing photos for professional use? Watching movies? How long do I need the battery to last? Will I be working with large spreadsheets in Excel? Editing video? These questions tell you much more about what kind of features I need than your arbitrary and confusing questions about what “type” of user I am.
After a set of features is determined, show them to me in spreadsheet format, on one page. List each feature, like the amount of memory included, in the left column. Give a brief description like, “Memory is temporary storage used by your computer to run programs. For most people, 2 GB of 533MHz DDR2 memory is adequate. If you will be playing 3D games, editing photos professionally, or using large spreadsheets, 4GB is better, and you may want to consider faster (higher MHz) memory.” The, to the right, show me the current memory type, and the amount of memory, I’ve chosen. Next to the type, place an up arrow and a down arrow. The up arrow says, “Upgrade to 667MHz DDR memory” and lists an additional price. The down arrow says, “Downgrade to DDR memory,” and lists a credit amount. Similarly, up and down arrows next to the amount of memory give me options for increasing or decreasing the amount of RAM, and given an increase or decrease in price. For optional features, like software, give me a checkbox to indicate if I want it at all.
Anyway, this is my just-thought-of-it interface, and I’m sure you can improve the general idea. But you must do something better than the current system, which leaves buyers wondering if there is a model hidden on some other model line that would allow them to choose only the features they want, at a cheaper price. Your current website is a big, confusing guessing game, and I find myself going back and forth between pages, starting over several times, to get a configuration I like. Look at the web visit histories of your users and I’m sure you’ll find their behavior indicates a similar confusion.
260
Cut the cost of a 9-cell battery upgrade
Sales Strategies, Laptop Power submitted by ccpljat
May 6
Yes a 9-cell is more powerful and lasts longer, but $169? Come on. It can't be that much. Cut down the price to honestly reflect the difference. I mean good grief, you can buy a 9-cell replacement for an Inspiron 1720 for $154! An upgrade is always supposed to be less.
FIX IT, DELL!!!!
1230
All 64 Bit PC's
Desktops submitted by class2008
05/25/07
Dell should begin producing all 64 bit pc's. WIth rumors of Windows Vista being the last OS available in 32 bit, they should get consumers ready with 64 bit pc's, at reasonable prices.
1850
Provide Linux Drivers for all your Hardware
Linux submitted by gergnz
02/19/07 **IN PROGRESS**
I don't care whether the OS is pre-installed or not, I want all the hardware to be totally supported in the Linux kernel without in mucking around. I currently have a Dell M1210 and I wish the modem would work, just in case I need it. The web cam would work, just in case I need it. At least the Intel wireless card is totally supported. Thanks Intel!!
Drivers are available for Linux to make some but not all hardware work. We continue to work with our partners to provide for better hardware support. See more specifics from john_h.
82097
All 17" notebooks should have a numeric keypad.
Laptops submitted by winoffice
Jun 13
I own a Dell Vostro 1700 notebook PC. I especially like the fact that it has an numeric keypad.
I also plan to purchase a Dell Precision M6300 notebook PC in the near future. I like most about it, but I do have a problem with the fact that it lacks a numeric keypad. If you can include a numeric keypad on the 1700, then why not on the M6300? I am certain that both are large enough to include one, since they both measure 17" in screen size. Include a numeric keypad on the 6300, and I will buy it!
340
Have a high resolution *option* for the Inspiron Mini (or other mini laptops)
Inspiron products, Monitors and Displays submitted by chipzero
Jun 4
With a higher resolution screen option, you can effectively fit more on the screen using the same physical dimensions, making mini laptops suited for photo editing/viewing or development environments such as Eclipse. It has been an continous development over the past decade to have increasing screen resolutions, and modern software -- ranging from web applications to operating systems such as Windows Vista -- have adapted to that. Going back to low resolutions such as 800x480 or even 1024x600 has a detrimental effect on the applicability of these mini laptops.
Since the recent rebirth of mini laptops, it's clear that people are willing to give up a lot in terms of specs if for a well-priced and portable laptop. These UMPCs often have 4 or 8 GB storage and a limited CPU and memory specs. A lot of people are very happy to make this trade off (as am I), but the screen resolution may not be one of those things that should be turned down. Doing so affects every day use and impacts the applicability of the laptop.
Using a high DPI on a small screen may not be suited or desirable for everyone, which is why this should be an option. One resolution may be to low for some and two high for others; people should be able to choose whatever DPI they would like to use for their mini.
440
XPS 1530 refresh
XPS products submitted by inkslug
Jun 11
An full XPS refresh and update to include these additions to existing specs:-
1.Gigabit LAN
2.More graphics card solutions and keeping abreast of new cards
3.4 x USB
4.1 x eSATA
5.All screens LED as opposed to CCFL
6.Ditch slod loading bay and replace with slimline tray with a mechanical pinhole eject for releasing discs when power off
7.Better airflow, more vents but not where either left or right hand will hover with the mouse
8.A selection of scerw in rubber feet of various hieghts for adjusting keyboard angle and more ground clearance for fans beneath
9.larger more responsive media buttons
10.illuminated keyboard
11.better soundproofing of HDD under palm rest
12.resource CD/DVD with all purchases
13.dead pixel testing at factory with QC testing prior to delivery
14.ditching of useless fingerprint reader for consumer models
15.increase size of touchpad (can never be too big) but keep it in the middle of unit housing not to one side or the other
350
Dell: join in! Offer a low-cost Linux PC!
Linux, Sales Strategies, Desktops and Laptops submitted by phubert
Apr 2
It appears Dell remains afraid of Microsoft... and here is an answer we haven't heard from Dell on IdeaStorm:
"The top PC makers have so far treaded carefully. Dell's website sells Ubuntu computers in a separate section for open-source PCs, out of direct comparison with Windows machines. Dell spokeswoman Anne Camden said the placement reflects the fact that Linux is still not a mainstream consumer product."
From the USA Today article:
Burst of low-end PCs could boost Linux
"Business computing suppliers are finding open-source desktops especially gaining traction in cost-conscious developing markets. For example, IBM and Linux vendor Red Hat recently launched Microsoft-free desktops for Eastern Europe.
One buyer is Aleksandar Spagnut, a director of Moscow-based Rushotel, which needed new desktop PCs for a hotel-building project. Spagnut said his company saved 30 to 35% over comparable Windows machines. He added that Linux PCs are now common enough that a snowball effect is emerging, whereby technical support and "drivers" — which essentially tell programs how to interact with hardware — are much easier to find." ****
http://www.usatoday.com/tech/products/software/2008-04-01-cheap-pc-linux_N.ht...
2340
Please stop using cheap LCD panels on your flagship XPS laptop line.
Monitors and Displays, XPS products submitted by tcpaulh
Jun 3
Please stop using cheap LCD panels on your flagship XPS laptop line.
For example the M1530 although specified with 90-100 degree vertical viewing angles, the reality is that there is at best a 15-20 degree vertical viewing angle before colour inversion occurs.
Vertical viewing angles at present do not appear to conform to stated specifications!
Dell have been promising better viewing angles since 2002 with Ultrasharp screens but these screens are still not available across the XPS line of laptops.
Please sort it out Dell and stop using the cheapest screen technology in your premium products.
Thank you.
660
"Dell E" Find a new name for your new computer...
Advertising and Marketing submitted by badblood
Jun 13
Dell's upcoming netbook ultaramobile thing is apparently going to be called the 'Dell E' which sounds like Deli, where you can buy milk, bread and other nice things.
Please think of another name. Have a naming competition on Ideastorm.
I vote for the Dell Lite as in delight!
'Delle" in german means "dent"
680
Dell E Slim with NON-glossy panel
Monitors and Displays submitted by happymaster23
Jun 15
I have falled in love to new Dell E lineup and Dell E Slim specially. This product looks superb, with no badness, but I found one - this is glossy panel. I hate glossy panels, so Dell please make customization selection between glossy or non-glossy.
Thank you
500
Make Linux a choice on all systems
Linux, Desktops and Laptops submitted by synful
Jun 8
Guys, why is it when you can allegedly get Linux on desktops and laptops, that it is never an option in the configuration of a product prior to purchasing?
All we seem to get as an option is Windows and then there is no option to not have Windows as an operating system. I understand that you may have reasons behind the system not having Linux as an option but surely you do not use hardware that is so non standard that either Ubuntu or SuSE will not work on it?
In the event that the computer that you use is not Linux compatible, then note this on the configuration page accordingly. For arguments sake have a pop up advising that some hardware is not compatible with Linux if it is selected as an OS choice.
1270
Availability of LED LCD SCREENS in FRANCE and EUROPE
Monitors and Displays, Sales Strategies, XPS products submitted by mdevoucoux
May 17
I've alrady posted this idea but it wasn't very explicit :
LED Screens are available in US on the XPS M1530, but they're not in Europe.
Here in Europe we'd like to order a Dell XPS M1530 with an LED screen, given the benefits it provides compared to CCFL screens. Thousands customers expect an LED display is available for this model to order the computer.
DELL: you lose customers beacause LED Screen isn't available on the XPS M1530. I find it unfortunate that in Europe we can not choose the same components as the USA.
I appeal to DELL: Please, make LED screens available in Europe for the XPS M1530, we expect that to order them.
Please DELL users, promote my idea because DELL do as if we, European customers doesn't exist and let Led creens available only in the USA : you, americans and others people, be helpful with us.
Thanks
1020
Warn Buyers Dell Laptops Must Use Dell Charger
Service and Support, Laptop Power submitted by gear
Jun 9
Dell laptops use a charger that has a built in "chip".
If you try to use a non-Dell Charger, it will only power the machine, but will not charge the battery.
So if you are traveling and lose your adapter or it failed, you have to get one from DELL.
The only problem is, DELL typically take days to weeks to ship a new adapter to you if you are in the USA, and if you are outside, much longer if it is available at all.
So a bad / lost Adapter means your DELL Laptop just became a paperweight. One too expensive to be thrown out.
The only non-Dell adapter that works is the Kensington brand adapter, but that is only distributed at Circuit City in the US, and even these ones may not come with the "tip" needed to work with a DELL.
DELL is the only major manufacturer to actively prevent people from using non-Dell adapters in their notebooks.
Apparently DELL hasn't figured out that people travel and may not be able to wait in one place for a while for a spare adapter to be sent to them from DELL.
Want some real fun? Try to get a spare Dell adapter in a mid sized city in China....
540
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