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4340

Easier way to OPT OUT of Dell selling my private information

Advertising and Marketing submitted by ninefoot3 10/17/07 **IN PROGRESS**

I rec'd a brochure yesterday saying Dell and DFS were going to share my private info with other 3rd party companies for marketing purposes. Well, it said that in about 5,000 words or so. At the end is a box stating that I may opt-out of this by calling the number listed or writing a letter (including certain info) and send it to the listed address.

I chose to use the phone method. After being shoved around to a few people, I finally got someone who could help me 'opt-out'. This involved 'opening a case' as if I had a technical issue with my account.

My IdeaStorm suggestion, hey Dell, make it easier for us to OPT-OUT of your attempts to make money off of my personal information. What's the matter? Didn't make enough money off of my patronage to Dell products and the interest rates charged? Getting an extra $1 for my name, address and age information going to help Michael Dell get a new boat? C'mon!

While I'm disturbed that Dell wanted to sell me out, I'm more disturbed that Dell made it difficult for us to opt-out. A simple URL would have been nice. I know, that would make more people opt-out and Dell would have less names to sell. It's like a mail-in-rebate or the lack of a cancel button in the account information at freecreditreport.com, you HAVE to call, and since that's a pain in the neck, most people will sloth themselves into something they don't really want. 42 Comments »

610

Retain XP as an option

Operating Systems submitted by tadpole 10/28/07

For months I have been trying to configure a new computer; but I want to do it with XP, NOT Vista. Dell is making it so difficult for me to do so - virtually everything I want (I am a home user and rekatively inexperienced) is only available with Vista. I am so annoyed by this that I have complained to the European Commission's Competition Directorate, suggesting that Dell and Microsoft are engaged in a concerted practice, seeking to boost respectvely hard- and software sales. I cannot imagine that Dell's intention is to lose customers - look at PC World's recebt Vista-related profits drop - but if they continue to foist Vista upon those that do not want it, then this will be the result, albeit reluctantly, in my case. Please, Dell, make XP available as an option on ALL your systems. 18 Comments »

-470

Michael Dell, shut down Dell and give money back to shareholders...

Dell submitted by mugunth 10/29/07

If Dell does not like(or know) to innovate..., atleast copy Apple... Build an iMac.
A desktop PC that is clutter-free, cable-free, wifi enabled, built in webcam, slot loading dual layer dvd drive and mainly, no trialware/malware or junkware...
If you can't... Michael Dell, shut down Dell and give money back to shareholders...
Ten years has changed a lot...
http://www.news.com/Dell-Apple-should-close-shop/2100-1001_3-203937.html
If you can't compete with a company that you would have shut it down..., accept your defeat... or build us a iMac... with either Windows Vista or Ubuntu...

NOW!!! NOW!!!! 35 Comments »

180

Vostro Notebooks Need digital video output instead of vga

Monitors and Displays, Vostro products submitted by ward733 07/29/07

Looking at the vga adapter on the vostro notebooks almost brings us back to late p3's and early p4's befor digital monitors. I think if the white digital connecter was there instead of the blue vga there would be a greater intrest for people that use dual video and digital projectors. I do think the new line of systems do have a good design. I think they would be a better use for the digital connection than vga... Comment »

440

The Dell Experience, Reloaded | on Linux & Windows

Operating Systems, Sales Strategies, Desktops and Laptops submitted by dhart 07/17/07 **IN PROGRESS**

Offer as an OPTION on all Dell PCs a well-chosen collection of add-on software, "Dell's best picks", including Dell visual themes and other software settings.

- Create a unique and distinguishable Dell look & feel (like Apple has done)

- Use advanced interface design with transparency, compositing, 3D effects, etc.

- Make it slick, polished, dead-easy to use and well integrated (e.g. make Vista look better than Microsoft has done)


- Make the Dell software pack look & feel similar on Linux, Windows XP and Vista

- Offer the Dell software pack on all new PCs, and for download for old Dell PCs and competitors' PCs

- Promote Dell software and services such as Online Backup & PC TuneUp

- Deliver updates for drivers and ALL other bundled software

- Include other rich online applications, with Firefox add-ons and themes

- Generate extra revenue with subscriptions, extended theme galleries, thematic tie-ins to movies, music, toys, and other consumer stuff (e.g. Spiderman™ theme by Dell™, etc.)


- Allow the user to easily revert to OS-default settings, and back again (with one click!)

- Allow the user to selectively choose to enable/disable each component (like Google Pack has done)

- Allow the user to select between profiles such as "Simple", "Family", "Power User", and "Custom"


- Set a high standard for any software to become part of the Dell software pack (e.g. components must be well-behaved and not popup-infested crapware)

- Make clear distinctions for each component whether it is open source, proprietary freeware, proprietary trialware, subscription-ware, etc.

- Make clear the impact on system resources for each component (e.g. startup items, estimated percentage of use of system resources such as memory, storage, CPU, network, etc.)

7 Comments »

370

memory

Accessories (Keyboards, etc.) submitted by camf1217 12/09/07 **ALREADY OFFERED**

add an option for intel turbo memory

Look for Intel® Turbo Memory, an optional component of Intel® Centrino® Duo and Intel® Centrino® Pro processor technology:

* Look for Vista*-based notebooks with new Intel Turbo Memory for up to 2X faster performance when loading frequently used, memory-intensive applications¹
* Notebooks with new Intel Turbo Memory and Windows Vista* enable faster boot time²

Intel Turbo Memory lets your notebook actually learn your habits to provide better system response. That's because it stores frequently used information near the processor, where it's more quickly available. Better CPUs run better with Intel Turbo Memory.
This entirely new system innovation for Windows Vista PCs is based on Performance Intel® NAND Flash Memory (like the memory in an iPod* or USB 'thumb' drive), together with supporting software. It works alongside your system's RAM to increase the efficiency of data movement between the processor and hard disk.

A wide spectrum of benefits
Notebooks based on Intel Centrino Duo and Intel Centrino Pro processor technology that incorporate Intel Turbo Memory gain substantial benefits:

* Reduce boot time. Faster access to boot-up files lets the system start up more quickly.
* Improve application responsiveness. Data coming from Intel Turbo memory instead of the hard drive increases access speed.
* Accelerate application loading. Fast access by the processor to information needed to launch applications cuts lag time.
* Enhance Windows Vista. Support for Windows Vista performance features like ReadyBoost*, ReadyDrive*, and SuperFetch* helps you take better advantage of the operating system.
* Save energy. Pre-storing information reduces hard-disk spin time, which saves power.

Intel turbo memory is available on several systems, including the XPS M1330 notebook.





12 Comments »

370

Vostro 1500 with 7200 RPM harddrive option

Servers and Storage, Vostro products submitted by liraco 08/21/07 **IMPLEMENTED**

I was really looking forward to getting a Vostro over an Inspiron thanks to its durability, reduced bloatware and Vista Ultimate options but I cannot understand why Dell doesn't include a 7200RPM option.

I'd be willing to put up with a delay if the option were made available but why isn't it an option? The HDD is the only thing stopping me and possibly others from making the jump to Vostro as speed is of great importance.

I hope this is taken care of soon as the Vostro is otherwise a very slick machine.


A 7200 RPM hard drive is an option on the new Vostro1510.




3 Comments »

1550

Fix CPU Whine On Intel Systems

Accessories (Keyboards, etc.), Laptops submitted by codemonkeyx 08/08/07

This issue has been ignored by Dell, and other manufactures for far too long. I was hoping the issue had been addressed with the new M1330 laptop I just bought, but it has not.

When the CPU enters low power mode it makes a whining sound all the time. It's quite bad, and has been reported all over the web by thousands of users.

Dell needs to sit down with Intel, and figure out what is going on and stop ignoring the problem. 80 Comments »

380

Fix issue regarding OS installation vs. SATA Hard Drive

Servers and Storage, Vostro products submitted by rpricket 09/02/07

The suggestion is that Dell must update the bios/firmware for its Vostro computers to give better support of the SATA drives. This – or otherwise create a means by which to install the operating system of choice, without a prob.



Why is this needed? - In short, without proper SATA matrix drivers installed, the user may (as I have) encounter severe problems when trying to install a fresh copy of the operating system of choice. These problems may include anything from locking up during installation, or even the Blue Screen of Death. The sad part is, that in my experience, there is no option to load these matrix drivers during XP install – meaning, one cannot install XP.
The root cause? – its hard to say, but obviously there is a hardware conflict if drivers are needed just to properly install an OS.

My Experience:
I ordered my dell Vostro 1700 late July of 07, and received it the first week of August – well ahead of the expected delivery date. Having spent about $1,700 on my setup, I was very excited to open the box and start enjoying my new laptop. (Tech specs listed below) In the first hour of use, I encountered my first problem - a popping in the sound playback. Wonderful. Simply Wonderful. (I will address this issue in a separate proposal) After some searching I found this issue addressed on the dell forums, with no real solution. Thinking it couldn’t get much worse, I went on.

Problem number two – the case of the failing video drivers. Specifically while gaming, my NVidia GeForce 8600 GT drivers would suddenly stop working for about 15 seconds – this would happen again, and again, reoccurring every hour or two. I have yet to find the solution. My Vostro is slowly losing its appeal, but I remain faithful… (Will also be fully addressed in a separate proposal)

Here’s where the fun begins: (…sometime later)
After running into some problems that were seemingly unfixable with a program I was running, I decided to reformat my hard drive and do a fresh install of Windows Vista Home Basic. – Something I do regularly to keep my computers running smoothly. Upon opening the box however, I found that the Vista install DVD was not included. How dare they! - after talking to a tech for 15 minutes I get them to ship me a copy of the DVD.

THE REAL PROBLEM-
2 days later, the DVD arrives and I’m all set to reinstall. I pop in the DVD, boot from CD/DVD drive, and off I go. I click through the installation jargon, format the drive, and hit next. Windows starts installing… the first step completes… then the next… and the next – Last step! (the computer reboots here) the last step is listed as “Completing Installation…” and the yellow progress bar at the bottom of the screen is maybe 2/3 full. This is where everything breaks loose – I wait…and wait... and wait… and wait (4-6 hours). (still displaying “Completing Installation…” I reboot and try the process again.

Guess what. It did the same thing again…and again… and again. I tried installing Vista in the exact same manner 6 times! I don’t get it, is my DVD bad? Is my hardware bad?? I log on to dells tech support chat.
During the 2 hour chat, I did everything from run a system diagnostics, to try installing again – and all I got was a “…this is a very special issue.” to “…why don’t we just send you another hard drive, pre-flashed with vista.” - a temporary fix.

Feeling discontent with Dells tech support, I continued to search Google for information on this issue, and maybe find people with similar problems. I did. If you follow this link here: http://forum.notebookreview.com/showthread.php?t=149762 you will see what I found – a lot of people with the same problem with Vostro notebooks, or notebooks of a similar build.

The two existing solutions are as follows:

1. Disable the AHCI for your SATA Drive in the BIOS.
- Doing this will allow you to install without a prob. BUT, disabling your AHCI will cripple your drive capabilities and reduce speed. – so this is definitely not a good fix.

2. Load the SATA drive Matrix drivers before selecting the partition during vista installation.
- Doing this will allow an install – but in my experience, only Vista. The version of XP I have (dell XP cd), because there is no driver prompt, begins to load its components but after a few minutes it ends at the BSoD. Other OS’s may have very similar problems.
- Heres the link to those Matrix drivers btw:
- 32bit: http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&relea...
- 64bit: http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&re...

So you tell me - should we have to put up with this, or should Dell actually do something about it? I’m not sure if this problem could be solved with a BIOS update, but if it can be, then do it…NOW!! If it can’t, then Dell needs to recall all the Vostro computers experiencing this problem and replace the conflicting hardware. – It’s hard to say if the SATA drive is actually the core cause; it may be the video card, the memory, the mother board, or any number of other components.

Lastly, I find it extremely disheartening that Dells own techs didn’t realize this problem existed, maybe because not many end users have had to reformat yet, much less know how.

Further input or recognition of this problem by other users would be much appreciated. 1

Thank You!

Additonal Information and Resources:

Copy of my 2 hour conversation with the Dell Tech – minor humor included. Some information has been “****” starred out for privacy. Get it here:
http://download207.mediafire.com/alya1yxujrng/9zno8mngmji/dellconvo.html




My Tech Specs:
Vostro 1700
Intel Core 2 Duo T7500, 2.2GHz, 800Mhz FSB 4M L2 Cache
17.0 inch Wide Screen UXGA TL LCD
3GB, DDR2, 667MHz 2 DIMM$
256MB NVIDIA GEFORCE 8600M GT
160G 5400RPM SATA hard drive
Genuine Windows Vista Home Basic
Dell Exclusive MediaDirect Instant Play Software Application
Integrated 10/100 Network Card and Modem, for Inspiron
Adobe Acrobat Reader 7.08 Vostro
8X DVD+/-RW with double-layer DVD+R write capability,
Integrated High Definition Audio 2.0
Dell Wireless 1505 Wireless-N Mini Card
No Built in Camera 1700
Norton Internet Security 2007 30 Day Trial
WHr 9-cell Lithium Ion Primary Battery, Vostro 1700
Dell Wirless 355 Bluetooth Module (2.0+EDR)
Windows Vista Home Basic

16 Comments »

500

Dell Laptops with Disk Anti-Shock protection (DASP)

Laptops submitted by helmecj01 08/13/07

I know what dell can add to the laptop is Disk Anti-Shock protection is technology that safeguards the hard disk against knocks and guarantees an unmatched level of protection. 3 Comments »

990

Quality Checks by Humans

Service and Support, Desktops and Laptops submitted by lambchops468 08/31/07

I ordered a Inspiron 1520 and I am fed up with the issues:

crashed hard drive (first 6 days) (I will forgive this one, happens on every manufacturer, its just luck)
vibrating optical drive (shakes entire notebook, abnormal, new one fixed it)
Grainy Screen
Headphone Noise
Casing Defect (bulge in case seam, can see inside notebook)

I think that dell should instute a quality check system on the computers they ship out. Not just tests that can be run on the computer automatically, but a actual person physically inspecting/testing the function of the notebook such as:
- Grainy Screen/backlight bleed (go get a HP laptop and see the difference, go to the store)
- Headphone Noise
- Casing Defects
- Optical Drives that make too much noise
- squeaky keys
- and other issues that cannot be detected by a hardware check running on a CPU

If you do not have the finances to create such a program, then you can add the service as part of the warranty, with a garuntee that the devices that are checked will not have problems on arrival. (So therefore the QC is optional)

This will actually make/save money because people like me won't have to send their laptops back and forth wasting your shipping money/technician fee replacing parts that would be replaced anyway at the quailty check program.

you could also send a special survey to early-adopters to identify the biggest problems in a new computer line and check those at quailty check, certifying those parts free of defects. 45 Comments »

17420

Stop Overcharging on Notebook RAM

Sales Strategies, Laptops submitted by realskript 08/28/07 **UNDER REVIEW**

Dell really... REALLY need to stop overcharging... and when i say overcharing... i mean atleast double what you would pay to pick up the ram yourself.
On XPS Notebooks... you are charging $500 for 4GB of ram... when you could easily go pick them up at your local computer shop for $250... and pocket the other half of the $500...

It would be nice if dell could save the customers as well as the company itself this hassle.. and start charging NORMAL prices for an upgrade in RAM.

thanks =D

PS..... PROMOTE THIS!!!!











86 Comments »

440

Dell Laptops: No modem

Laptops submitted by tleavit 10/09/07

Specifically in my case Latitudes in businesses: Dell needs to remove modems as default hardware. Understanding that people out there today are actually still using them, for now it should be an option but I don’t think every laptop made needs to have one installed by default. Utilize the real-estate freed up on the back for something new such as HDMI video/sound or such. 17 Comments »

710

Offer Windows XP SP3 when it comes out - now is the time to make sure Microsoft will let you.

Operating Systems submitted by jmxz 10/09/07 **UNDER REVIEW**

Sounds like WinXP Service Pack 3 will be coming out soon.

Dell: Please remember who your customer is.

It's time for you to start making sure Microsoft lets you ship WinXP-SP3 pre-installed on Dells.

I believe Microsoft's current thinking is that they won't let you and want you to force Vista on your customers instead.

Why might one want XP-SP3? Well - XP-SP2 leaves a lot to be desired when it comes to security (even according to Microsoft's Vista PR); and Vista leaves a lot to be desired in general. XP-SP3 might be the most viable windows OS for businesses.











25 Comments »

21980

There should be an option of having no trialware on all computers

Software submitted by jervis961 08/23/07 **REVIEWED**

Here is a news article about trialware and how Dell feels that regular customers want it but small business ones do. Do they not look at the ideas here?

"Not interested in all of the trial software that clutters up new PCs? You're not alone: According to Dell's recent research in both focus groups and broader surveys, small-business users overwhelmingly view trialware as an irritant, not a benefit. That research has led Dell to axe the extras from its new Vostro line of small-business desktop PCs and laptops. Eliminating demo applications is a major step for Dell, which has caught flack for the quantity of trialware on its consumer PCs. (One frustrated customer went so far as to develop a "Decrapifier" utility. The company says that consumers who buy PCs for personal use do express interest in preloaded trial software, but that small-business users have different needs. By eliminating the trialware from Vostro machines, Dell says it has cut the system setup time in half. For now, Dell is the only major PC manufacturer to ship small-business systems without preinstalled trialware as a standard practice. (Some competitors, such as HP, allow customers to choose a no-trialware configuration.)"


Dell offers a broad amount of software choice and minimal software shipped. Read jeremy_f's post on the options we give our customers





131 Comments »

6740

Make a calendar with all COMING SOON and IN PROGRESS ideas

Advertising and Marketing, IdeaStorm submitted by krasmussen 09/22/07 **REVIEWED**

One of the biggest annoyances with IdeaStorm is that the horizon for an idea being implemented is very blurry, if at all existing. If you're lucky, you get "third quarter 2009", but mostly, there is no timeframe at all. This leads to the feeling that not much is being done, and exactly that feeling is what IdeaStorm should be eliminating.

Therefore, I propose that you make a list or calender with all the COMING SOON and IN PROGRESS ideas with timeframes for all of them. Just a "december 2008" would be nice, or better yet, "deadline 31st november 2008".

I don't know if this is connected with some goal management inside Dell, if it is, maybe you should work on improving that, too?






Today, the best way to know the progress of an idea is through Ideas in Action, our Weekly Update or Dell comments in the thread.






19 Comments »

160

Come out with a XPS 15.4"

Monitors and Displays, Laptops submitted by visiocloud 10/06/07 **ALREADY OFFERED**

I love the power options available on XPS systems but would never get one because 17" is too big for me and 14" is too small, I think many people would appreciate a powerful 15.4 inch laptop.


XPS 1530
3 Comments »

1620

Dell XPS M1530

XPS products, Laptops submitted by kennywrx 08/19/07

Dell XPS M1530

Dell is still missing the most popular size notebook in their high perfromance XPS line. What do you think about Dell offering a high performance and sleek gaming notebook in the most versatile size? Read on for the proposed specifications.

- No Flashy colors.
- Quality Black plastic and Aluminum.
- Santa Rosa Based Notebook.
- Intel Core 2 Duo CPU up to 2.4ghz.
- Up to 4GB RAM.
- Standard 160GB. Optional 200GB, 250GB.
- Standard DL-DVD+/-RW.
- Optional DL-DVD+/-RW + BD-R + HD-DVD Multi Drive.
- 1/8" Audio I/O Analog+Optical.
- 4-6 USB 2.0 Ports.
- 6 pin Powered Firewire Port.
- Gigabit Ethernet.
- Express Card Slot.
- Multi Format Flash Card Reader.
- DVI Video Out.
- Front Mounted Media Control Buttons.
- Dell Media Direct w/ Instant Office.
- Optional Webcam.
- Decent Stereo Speakers + Micro-Sub.
- Intel Wireless 802.11 A/B/G/N.
- Optional Bluetooth 2.0 EDR.
- Keyboard w/ backlit keys 'ala' MacBook Pro.
- Touchpad w/ two finger scrolling 'ala' MacBook.
- Optional or NO Biometric Fingerprint Reader.

- Standard Nvidia 8600M-GT 512MB.
- Optional Nvidia 8700M-GT 512MB.
- Optional Nvidia 8800M-GT.

- LED Backlit Displays
- Standard WXGA+ (1440x900) 15.4" Display.
- Optional WSXGA+ (1680x1050) 15.4" Display.
- Optional WUXA (1920x1200) 15.4" Display.

- Standard Free Ubuntu Linux.
- Standard Free Windows XP Media Center w/ Media.
- Standard Free Windows Vista Home Premium w/ Media.
- Optional Windows XP Pro w/ Media.
- Optional Windows Vista Ultimate w/ Media.
- Optional PreInstalled Software
- No Bloatware. 64 Comments »

320

Produce a PC 1st Aid Kit

Accessories (Keyboards, etc.) submitted by badblood 10/05/07

Make a little, portable, 1st Aid Kit full of all the things you need to do emergency work on a PC, including tools, recovery and diagnostic discs, and lots of other things besides.



14 Comments »



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