littlejib

Frequent Buyer Miles!

Advertising and Marketing submitted by pdonket 02/17/07

What would you guys say to have frequent buyer miles, maybe with every dell purchase, if you prove to be a devote customer, they give out maybe a couple free upgrades to you, or a discount on the next computer. Anybody like the Idea? Comment »

Dont eliminate XP just yet

Operating Systems submitted by javaprog07 02/17/07 **IMPLEMENTED**

Ok, well I know I may be chastised for bringing this up, but vista is still a young operating system with its own problems etc... I would like to see both Home and Business computers, especially notebooks have an XP Home and Pro option on top of Vista until it has at least been out for a year. For those seasoned users like me who just feel that you need to let a new OS mature before jumping right in. I am planning on buying a new notebook, and I would like to insure I wont have to format it on arrival just to have XP.
Check out the Idea in Action to find out more about Dell offering XP.




204 Comments »

Restore Useful Technical Support

Service and Support submitted by hawk473vt 02/17/07

Michael Dell's Job 1 as he resumes his CEO position should be to restore Dell's technical support service back to a level where it can be considered a true "Dell Value".

I've been using Dell products (laptops--7000, 8000, 8200) for many years and the one thing that will push me to another producer will be the sorry technical support practices to which Dell has lowered itself.

I plan to buy another laptop system this year and I'm looking elsewhere. I'd rather pay more up front knowing that when I call for help, I'm not going to have to suffer through someone in India recording the same information about me and my system over and over and then telling me in essense to get lost. I have had to do this (go to India via phone) even though I bought a dedicated technical support contract for $300 and, because of it being so cumbersome, I elected not to renew it. Dell needs to get real with its technical support plan, promote it to its consumers and maybe then Dell will regain some of the market share lost to HP, Sony, and Acer. If Dell doesn't fix its technical support service and convince me that it has indeed adopted a Stateside capacity for technical support, don't expect me to buy another Dell product.

And while you're at it, get technical support for Microsoft Outlook--Outlook Express is not used by me nor by many others with whom I interact. 2 Comments »

Do not hire nontechnical people for techsupport

Service and Support submitted by jbrogers 02/17/07

This is the main problem with the India call centers - they have no idea what they are doing. They are obviously reading a scripted diagnosing tool and have no personal knowledge of computing issues.

I have both home and business accounts with Dell. When I call in for support on my Business account, I get a good old-fashioned American geek, who instantly understands that I am fairly technical, and doesn't treat me like an idiot.

The Indian call centers, not having knowledge themselves, do not recognize that I know anything, and treat me like an idiot as they read from the diagnosis tool. Yeah, I know the computer is plugged in. Yeah I know that I have internet connectivity. Sheesh.

33 Comments »

Should Apple licence OS X to Dell? | Bigmouth Strikes Again - Freelance journalist Gary Marshall on technology, the Internet, music, Macs and more

Operating Systems submitted by pwalker 01/30/07

There was an interesting op-ed by Doug Mohney in The Inquirer yesterday, which suggested that the launch of Vista provides a good opportunity for Apple - if it licences OS X to Dell.

However, Vista is being beaten like a dead horse by the mass media – most of them already are enthralled to the God of Jobs if you read between the lines, so Microsoft could make nuclear fusion work tomorrow and they’d give it a lukewarm review at best. The consensus view out of the babbling punditry is “Don’t buy Vista today, unless you have to buy a new computer tomorrow.”

On that front, I think the babbling pundits are right. Heh.

So what about Apple?

If Apple was serious, and I mean really serious, about gaining more PC market share, they’d realize they need to license/sell their operating system to another hardware manufacturer or two. Sure, Apple’s tried the license route before with mixed results, but it’s about time to bite the bullet, look into the mirror, and realize they should try something bold.

Apple should license their operating system to Dell.

Mohney isn’t suggesting that Apple should make OS X available to any PC user; the dangers of that (such as hardware incompatibilities or really crap machines ruining Apple’s reputation) have been talked to death for years. Rather, he’s suggesting that Apple could team up with a single PC manufacturing firm to make decent clones, expanding OS X’s market share without diluting the core Apple brand. It wouldn’t be an Apple Mac: it’d be a Dell Mac. Dell’s good at churning out PCs, so if Apple laid down strict criteria about what should and shouldn’t go into a clone you could get decent non-Apple Macs competing in different markets to Apple Macs. Does anyone really think Dell is capable of making something as sexy as a MacBook or as iconic as the iMac?

I’m sure Mohney will be inundated with angry emails, but I do wonder how many of the senders will have reacted similarly to suggestions a few years back that Macs should run Intel chips. I think his idea’s fascinating. 48 Comments »

More RAM!

Desktops and Laptops submitted by mwmtjm 01/30/07 **UNDER REVIEW**

Do away with 512MB of memory as a base option to buy consumer desktops and notebooks. With Vista running best on 1GB at a minimum, don't make customers have a basic experience with the new OS because Dell wants to be able to advertise at a lower price point. The success of Vista -- and subsequently for Dell -- will be largely in word of mouth. Take a long-term view and build the momentum one great customer experience at a time right now!


113 Comments »

Military donations when Military customers bulldoze

Environment submitted by kgreen 01/30/07

We currently partner with Operation Homelink to provide refurbished desktops to families of deployed military in the E1-E5 ranks. Given the large amount of biz done with military customers, it would be great to see the mil customers that "bulldoze" or resupply their computers regularly, to be given the option to have their old computers be wiped clean, refurbished and donated to these families. Comment »

Could Dell Own Green?

Environment submitted by adrian 02/01/07 **REVIEWED**

Environmental concern and sustainability are today real issues with consumers and voters in many of Dell's markets. It looks as if a genuine commitment to reducing carbon and cleaning up their footprint will become a more important factor for companies wanting to strengthen consumer loyalty in the coming years.

Dell has already made its environmental commitment clear.My suggestion is that this could become a hallmark of the company - why not make the products, literally, green? If Apple can own 'pretty' and IBM/Lenovo can own 'serious', why can't Dell own 'green'?
Dell continues to do a lot to support our environment like our Plant a Tree for Me program and other activities documented on our Environment blog on Direct2Dell. Click here for more details.




77 Comments »

Give Dell employees better discounts so they can experience the customer experience

Dell submitted by pwalker 02/02/07 **PARTIALLY IMPLEMENTED**

Dell employees tell me they don't get discounts on Dell products. It's time to give Dell employees good discounts so they will more frequently experience your customer experience. This is important. I believe motivating them to be Dell customers more frequently will generate a lot of ideas for improving dell.com, products and services.


We did update our Employee Purchase Program in November.
60 Comments »

Laser engraved skins

Accessories (Keyboards, etc.), Desktops submitted by hrenman2 Apr 1

Customized graphics/skins on the exterior clam shell. 1 Comment »

Four Hard Drives Please (Option)

Desktops, Sales Strategies, Servers and Storage submitted by lukemcurley Apr 1

Currently Dell consumer desktops are limited to two hard drives, can you please, especially for high end consumer/gaming desktops, enable up to four hard drive slots, with four SATA ports on the motherboard too so that the option is there. This is great for expansion of disk space either when purchased or later.

Also if you can offer SATA dvd/blu-ray drives it would be great. 2 Comments »

Rugged gaming laptop

Gaming, Laptops submitted by ruggedude Apr 1

I congratulate Dell for entering the rugged laptop market, but how about adding gaming capabilities to the rugged laptop? That is an untapped niche market! 19 Comments »

Use "Dell Support Center" to inform you of Driver updates for your service tag.

Service and Support, Software submitted by thundergrey Apr 1

make use of dell dupport center for something. its useless bloatware as it stands. it would be nice to get a message sent to it to let me know that there is a new BIOS update, or wireless card driver. 5 Comments »

standardize keyboard across notebooks

Accessories (Keyboards, etc.), Laptops submitted by sendtopms Apr 2

Standardize keyboard across all notebooks. When keys are located at standard location it will be easy to work on multiple laptop without any learning, it will be very helpful for those who have multiple notebooks - one at work another at home. 2 Comments »

approval ratings on ideas

IdeaStorm submitted by jdelidc Apr 2

kinda like the real voting. you got the total number of people that vote (x10), but you should also have the percent of people that vote up and idea. so you would get someting like a 60% approval rating on something if 6 people voted for an idea and 4 people voted against an idea 5 Comments »

Merged ideas should redirect to the ideas into which they were merged!

IdeaStorm submitted by winoffice Mar 23

Currently if I post an idea and it gets merged, I usually have no idea what idea it got merged into. What if someone follows a link to an idea of mine, only to see "Article not found" because it was merged? People should be able to know whether the idea was just deleted or merged instead, and if so into what idea. Also I might want to check if my idea was really a duplicate of the idea into which it got merged, or if not, which might mean that I might repost it.

At the very least revise the "Article not found" for such ideas to "Article was a duplicate of (such and such idea; do not forget to provide the link) and thus was merged into it." 2 Comments »

Stop Overcharging on Notebook RAM

Sales Strategies, Laptops submitted by realskript 08/28/07 **UNDER REVIEW**

Dell really... REALLY need to stop overcharging... and when i say overcharing... i mean atleast double what you would pay to pick up the ram yourself.
On XPS Notebooks... you are charging $500 for 4GB of ram... when you could easily go pick them up at your local computer shop for $250... and pocket the other half of the $500...

It would be nice if dell could save the customers as well as the company itself this hassle.. and start charging NORMAL prices for an upgrade in RAM.

thanks =D

PS..... PROMOTE THIS!!!!











86 Comments »

switch to LED monitors

Monitors and Displays, Laptop Power submitted by yardsale Jan 16

I dont know why dell hasnt done this yet. switch all monitors on desktops and notebooks to LED. did you know that you can run an LED screen at full brightniess and it uses less power than a LCD monitor at the lowest brighting level?!? its cheaper, its energy efficent, and it needs to be done! promote this, if you demote i wanna know why! 47 Comments »

Give XPS Notebooks Gigabit Ethernet

XPS products submitted by croftki Feb 17

I understand that Dell market research says home users in general are not interested in gigabit ethernet for home networks. Those who pay for the premium design in the XPS line, however, are more likely to want gigabit ethernet. I would rather buy something more exciting than a business class notebook, but I want to build on my home technology with each purchase I make. XPS Notebooks unfortunately do not help me do this. It seems my only option is to buy a Latitude. 28 Comments »

There should be an option of having no trialware on all computers

Software submitted by jervis961 08/23/07 **REVIEWED**

Here is a news article about trialware and how Dell feels that regular customers want it but small business ones do. Do they not look at the ideas here?

"Not interested in all of the trial software that clutters up new PCs? You're not alone: According to Dell's recent research in both focus groups and broader surveys, small-business users overwhelmingly view trialware as an irritant, not a benefit. That research has led Dell to axe the extras from its new Vostro line of small-business desktop PCs and laptops. Eliminating demo applications is a major step for Dell, which has caught flack for the quantity of trialware on its consumer PCs. (One frustrated customer went so far as to develop a "Decrapifier" utility. The company says that consumers who buy PCs for personal use do express interest in preloaded trial software, but that small-business users have different needs. By eliminating the trialware from Vostro machines, Dell says it has cut the system setup time in half. For now, Dell is the only major PC manufacturer to ship small-business systems without preinstalled trialware as a standard practice. (Some competitors, such as HP, allow customers to choose a no-trialware configuration.)"


Dell offers a broad amount of software choice and minimal software shipped. Read jeremy_f's post on the options we give our customers





131 Comments »