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Give discount for the delays

Sales Strategies, Service and Support submitted by saleemohaib 08/29/07

These days there are delays with some of Dell products. I think as good gesture Dell should offer extra discounts to customers who order products with extended delivery time.

Vote and comment. 23 Comments »

Option for Upgraded power supply unit

Accessories (Keyboards, etc.), Desktops submitted by bg02446 08/30/07

I'd like to see the option of an upgraded PSU on all desktops. I have some experience upgrading desktops, but I'd prefer that my PSU be a ltitle over-spec so that I can drop in a new video card, HD or processor without worrying that I'm going to overload the 300w PSU commonly found in your Inspiron desktops. Even a boost to 375w would be reassuring that the desktop will easily handle minor to moderately power-hungry upgrades in the future. 3 Comments »

Keep track of USB, PCI and other "real estate" as you build a PC

Sales Strategies submitted by bg02446 08/30/07

I'd like to see an automatically updated diagram or list of the available USB posts, PCI slots, etc, as you build a PC. In other words, you start out with the basic config, with say 6 USB ports on the back. As you add a USB mouse and keyboard, printer, etc, you see how many USB ports you'll be using when you set up your PC. That way, you know whether you'll need a USB hub for your camera, PDA, external HD, etc.

You could also give this kind of tally for # of electrical plugs required (so the consumer will know that they need an 11-outlet surge protector, for example) or for wattage used of the current config, so that the consume knows if they are pushing the limits if exandability for that machine. 4 Comments »

Laptop User Cooling Fan

Accessories (Keyboards, etc.), Laptops submitted by hardway 08/30/07

Many of us have seen personal USB cooling fans that clip on or can be positioned by the user to blow air on to them. These are great idea but no one needs another device to carry around with their laptop, no matter how small it is. On the next generation of Dell laptops a pop-up "bank" of cooling fans could be integrated in to the case of the display. Something like 3 or 4 slim PC cooling fans would be perfect. Offer variable speed controlled by the user within the software (think Windows volume control) able to run any one or all of the fans. On airplanes, in restaurants, at the office, outside, and many other locations, a small custom steady breeze is priceless. 5 Comments »

Show effects on weight & battery life when building a laptop

Accessories (Keyboards, etc.), Laptops submitted by ashley 08/30/07

As you add or remove components it would be nice to see how it is affecting the weight and battery life of the laptop. 7 Comments »

National Call Centers [and other Service Improvement Ideas]

Service and Support submitted by henrieb 02/17/07 **UNDER REVIEW**

As a corporate customer I like Dell's products and my USA customer support. I have read the web about all the people that have had problems with Dell customer service and mine and others are not isolated incidences. If you want people to be loyal take a hint from the corporate sales and give Home users even a little customer support. My corporate help does not read scripts, they have the power to take ownership and fix the problem. Granted I do buy Gold support. If Dell thinks it saves money for bad support; I have personally talked 20 or 30 people out of buying a Dell.

* Addition: After reading several of the comments on this topic it appears that what we really want is someone in customer support that will listen to us, and hopefully help us. Culture and language barriers just make this harder. Maybe a better way to track customer performance would be to find out if they really helped someone and not how fast they can end the call. Dell management needs to start taking ownership of this problem. Maybe Dell management needs to start calling Dell support with fake problems and see it the system they created can help them, it sure does not work for us. 644 Comments »

DVI or HDMI out on all laptops models?

Accessories (Keyboards, etc.), Laptops submitted by tommarnk 07/06/07 **PARTIALLY IMPLEMENTED**

this would be a big jump, if dell add "DVI out" on all dell laptops, so people can connect to there LCD Displays or LCD HDTVs natively

the picture quality will be grealy improved

this should be easy to do as most of new chipsets has dvi out

not many laptop manufacturers add "dvi out" to there lower end products, so it might be a wise move to do so

all LCD monitors and lcd hdtvs has dvi or hdmi in so it might work well

and meybe remove the old VGA out and put a singel DVI-I, it can be used as analog (VGA) to, by using VGA-to-DVI-I adapter like tose used on

standard computer graphic cards for years now

many people like me connect monitor via dvi or hdmi to get the best picture and color quality



The offerings for the XPS M1730: Dual-link DVI-I (support for 30-inch displays) and HDMI via DVI adapter. Check out all the specs for the new systems.

69 Comments »

Dell let us vote for the best looking product design (You design We Vote)

Dell submitted by sophins 08/28/07

How Dell let us vote which design is best. Post a couple Idea and design and we vote, Dell put product into production. 4 Comments »

Backlit Keyboards

Accessories (Keyboards, etc.), Sales Strategies, Desktops and Laptops submitted by rarmasu 02/21/07 **PARTIALLY IMPLEMENTED**

I find myself many, many times in dark or poorly lit environments having to guess the various keys - would be fantastic to have a backlit keyboard - with backlit individual keys as the best option.

I would actually pay extra for that convenience if the option was available.
This could be done for desktops or notebooks.


Check out the white LED backlights on the <ahref>XPS M1730.
296 Comments »

Downloadable, PDF format, full technical specs for all systems

Advertising and Marketing, Dell Web Site submitted by benjesuit 06/12/07 **REVIEWED**

Before I buy, I would like to have the options of downloading the full technical specifications of the system. Not just the brief specifications. Place a link under "tech specs" tab that allows you to view or download the full specification PDF file for those of us who care about and understand such things. This way everyone is satisfied.
We are looking to improve the specs pages by making them consistent across all product lines, provide more in-depth specifications and making them available in a printable format.





35 Comments »

There should be an option of having no trialware on all computers

Software submitted by jervis961 08/23/07 **REVIEWED**

Here is a news article about trialware and how Dell feels that regular customers want it but small business ones do. Do they not look at the ideas here?

"Not interested in all of the trial software that clutters up new PCs? You're not alone: According to Dell's recent research in both focus groups and broader surveys, small-business users overwhelmingly view trialware as an irritant, not a benefit. That research has led Dell to axe the extras from its new Vostro line of small-business desktop PCs and laptops. Eliminating demo applications is a major step for Dell, which has caught flack for the quantity of trialware on its consumer PCs. (One frustrated customer went so far as to develop a "Decrapifier" utility. The company says that consumers who buy PCs for personal use do express interest in preloaded trial software, but that small-business users have different needs. By eliminating the trialware from Vostro machines, Dell says it has cut the system setup time in half. For now, Dell is the only major PC manufacturer to ship small-business systems without preinstalled trialware as a standard practice. (Some competitors, such as HP, allow customers to choose a no-trialware configuration.)"


Dell offers a broad amount of software choice and minimal software shipped. Read jeremy_f's post on the options we give our customers





129 Comments »

Standardize Power Cables for Laptops

Accessories (Keyboards, etc.), Laptops submitted by badblood 08/27/07 **UNDER REVIEW**

Nothing is more annoying than laptop power cables that are not interchangeable from one computer model to another or from one brand of computer to another. Power cables have been standardized on most electrical applicances, including desktop computers for decades.

Make an effort to promote and implement standard power cables for laptops.


Please see dawn_l's comments below.
93 Comments »

Stop Overcharging on Notebook RAM

Sales Strategies, Laptops submitted by realskript 08/28/07 **UNDER REVIEW**

Dell really... REALLY need to stop overcharging... and when i say overcharing... i mean atleast double what you would pay to pick up the ram yourself.
On XPS Notebooks... you are charging $500 for 4GB of ram... when you could easily go pick them up at your local computer shop for $250... and pocket the other half of the $500...

It would be nice if dell could save the customers as well as the company itself this hassle.. and start charging NORMAL prices for an upgrade in RAM.

thanks =D

PS..... PROMOTE THIS!!!!











86 Comments »

More Frequent Driver Updates

Service and Support submitted by xiphi 08/11/07

Dell seems to be slow at releasing drivers. ATI has released many updates to their video drivers since May, while Dell has yet to release anything since then. Dell's driver support should be synchronized with ATI, NVidia, Intel, etc...

Dell has yet to also release fixes to their current drivers. For instance, on the Inspiron E1505 with Windows Vista, the Sigmatel audio driver lags at the beginning and end of every song. The only workaround is to disable the audio enhancements. This should not be acceptable.

Dell please release fixes/updates more frequently. Don't leave your customers hanging with no fix in sight. Comment »

TrueLife LCD Display Screens Should Have An Optional Anti-Glare Coating (like camera lenses & eye-glasses)!

Gaming, Monitors and Displays submitted by hjwasson 05/09/07

There are many posts regarding the fact that TrueLife displays are far too reflective for brightly backlit conditions. User responses to the complaints suggest getting a business class display with anti-glare filter - but these displays have not kept pace, are too dim, have poor pixel response rates and often have poor color rendition.

My suggestion is a compromise: Have the option to have TrueLife displays with an Anti-Reflective coating applied - just like those found on photographic optics or eye glasses! Such coatings are not as effective as traditional anti-glare matte screens, but significantly reduce reflections without greatly impacting light transmission (which is why they are used in photographic optics - they actually enhance contrast and reduce unwanted light scatter). They would moderately eliminate most reflections, while still allowing TrueLife displays to be bright and punchy.

 http://en.wikipedia.org/wiki/Anti-reflective_coating 
 http://www.firstvisionmedia.com/uww/2005_ar/enhance_properties.html 
 http://www.firstvisionmedia.com/uww/2004_ar/ar_product_showcase.html

I'm sure that Seiko, Hoya, Essilor, iCoat and others would vie for the chance to open up a new market for their coatings, and thus bring more profits to them (and lower costs to us). Some IdeaStorm members might be concerned about scratching the coating - but consider:

1. LCD panels are already prone to scratching, and care must be taken in their cleaning.
2. Modern Anti-Reflective (AR) coatings, with their multiple layers, are far more resistant to scratching than they used to be.
3. AR coatings tend to repel dust, so the need for cleaning would be less frequent.
4. With the use of a microfiber cloth (and mild liquid cleaning formulations when needed), the AR coating and display will remain pristine for many years of service.

If you would like to see modern Anti-Reflective coatings applied to TrueLife displays (as an optional upgrade) please promote this post.

6 Comments »

Advertise Graphics RAM correctly

Advertising and Marketing submitted by joffe100 04/20/07 **UNDER REVIEW**

When we say we want to buy a 512Mb graphics card we really do want a 512Mb graphics card - not 512Mb with 256mb physical memory with 256mb shared! This is really BAD and misleading advertising - you do not see other RAM memory being sold 1Gb (512Mb physical, 512Mb shared!)

Should read: 512Mb physical memory and it actually be 512Mb physical memory

NOT: 512Mb** and then some tiny asterixed disclaimer on a linked page that points out that the 512Mb is some funky combination of 3Mb physical and the rest being pulled from virtual memory - this kills many graphic intense apps and games...

suprised no-one has sued over this? Not sure many buyers are even aware....





64 Comments »

Sell Linux PCs Worldwide - not only the United States

Linux, Sales Strategies, Desktops and Laptops submitted by ergo 05/02/07 **PARTIALLY IMPLEMENTED**

Dell has now decided to sell computers with Linux pre-installed. GREAT MOVE! But for the moment, it only concerns the US... Here outside the US, we can't wait to buy a pre-installed Linux Dell PC! Please sell Linux PCs worldwide!


Check out the details on Dell Linux systems worldwide!
522 Comments »

1710 Notebook with 7950 needs 8800 for DX10

Gaming submitted by mrdz 06/08/07

I just purchased a XPS1710 notebook for gaming and as you are aware we gamers require the fastest and most powerfull equiment. My request would be that Dell offer a Upgrade for the XPS systems to the 8800 Nvidia G-Force Video Card. As you know many other Laptops or Notebooks are Offering the Upgraded Card in there New Setups. I would like to see Dell Expand on there Upgrade section as DX10 is the new DX9 and we will require it to play the games comming out. If you want in on the gaming world you got to Keep up with the rest of them. 4 Comments »

Make a website for disgruntled Dell customers

Dell Community, Service and Support submitted by somdeb 06/19/07

Think about it... there are literally thousands of disgruntled Dell customers out there (counting myself). A huge majority of them do not have an outlet to express just how bad an experience it was to deal with Dell customer support, tech support, sales etc. Even this Dell IdeaStorm website is really geared towards new product ideas, not towards listening to the consumer's issues with specific experiences they have had with Dell.

Dell should look at this as opportunity. Have an online forum where these disgruntled customers can express just what went wrong with their Dell experience. Granted some of these will be mad rants from many, but I am willing to bet that many of these would expose just where Dell's customer experience is going wrong. Maybe each post will need to be backed up with some form of verifiable data to ensure the complaints are legitimate.

This forum can have a voting mechanism where other users vote as to whether they think a post is a mere rant or if they feel this is a valid concern. The number of +ve or -ve votes could be used as an index by Dell to identify potential areas that need to be addressed pronto.

From the customers perspective, there will be a central place to voice their concerns. The fact that it is on a Dell website will make them feel that some of their complaints will get heard.

From Dell's perspective, if they *really* cared for the customer, this is the acid test... direct from the horse's mouth. Dell will save thousands of dollars because they wont need to hire expensive consumer survey companies and get to know the real concerns people have.

Overall, this will be a bold move by Dell... Its like telling the world that you have the balls to take criticism in your stride and fix issues. It will also show that Dell is not afraid to admit that there are (understandably) issues with their customer experiences. Making all posts publicly viewable will show that Dell is not trying to hide anything.

While you are at it, the forum could also have a section which documents how Dell has/will addressed/address some of the more recurring problems that people have.

If Dell can pull this off, this will send the right signals of a company thats honest about its business and cares that extra step for its customers.

To summarize:

1. Forum will allow unsatisfied Dell customers to post their grievances publicly on Dell managed website

2. There may be a requirement for documentation to prove their claims

3. A voting system will vote out obvious pointless rants... so even if such a post sounds harmful to Dell, the number of negative votes should tell other visitors that it is not to be taken seriously.

4. Dell should actively follow up on regularly recurring problems. There should be a section where visitors can see how these problems are being addressed.

5. The priority of fixing problems can be ascertained from the number of positive or negative votes received by the post.

6. This will eventually clean up the IdeaStorm website considerably; right now, there are too many posts which are really just specific issues faced by the consumer and not a new "idea". 5 Comments »

full keyboard

Accessories (Keyboards, etc.), Laptops submitted by nms 02/19/07

17" laptops with a full keyboard 5 Comments »