ladybug

Now You Choose - Concept 2

Gaming, XPS products submitted by dell_admin1 04/25/07 **IMPLEMENTED**

Participate in the product design process! Dell is using IdeaStorm to decide between two new product design concepts. Vote on your favorite and weigh in to tell us what you think.

When we unveiled the XPS 710 H2C at CES this year, we also uncovered it. There were a limited number of systems sprinkled throughout the show floor that had a clear side panel allowing easy viewing of the patent-pending two-stage H2C liquid cooling system.

Since then, more than a few people have suggested we offer a “panel with a view” as an option for our XPS 710 line. Now we need you to vote for one of these two options and, most importantly, share some reasons why you like it.

This “Now You Decide” vote campaign will be open from Wednesday, April 25 to Friday, May 11. The design that gets the most votes will be featured in a future generation of XPS gaming desktops.

Backlit Keys on Laptops

Accessories (Keyboards, etc.), Laptops submitted by fwayne 04/20/07

Anyone who has used a laptop in dim or dark lighting knows that the keys are very difficult to see. Back-lighting the keys would be a huge improvement, and for those with vision imparements it could be a real useability feature. There are external keyboards on the market that have this feature and it would be great to have on a business or home class system.

One note: Please dont go for the translucent "light up the whole key" method. This is not very effective. The keys themselves should remain dark, witht the actual charactors being illuminated.

Also, a competitor has used a screen mounted LED to project light onto the keys, this isnt all that great either.

Do you agree? 5 Comments »

Linux

Linux, Sales Strategies, Desktops and Laptops submitted by nick_inspironvista 02/21/07

Offer the choice to have Linux installed on Dell computers.

e.g:

Windows Vista Home Premium: add $50
Windows Vista Business: add $60
Ubuntu 6.10 Linux with OpenOffice: add $20
SuSE 10.2 Linux with OpenOffice: add $20
Fedora Core 6: add $20
No Operating System installed: subtract $

This is in support of Linux on Dell's. 1 Comment »

Sponsor a Dell Employee Today

Service and Support submitted by captainsensible 04/19/07

(like Jervis's Dell Members Club..but with a twist)

Thousands of technicians in desperate need of help are waiting for someone like you.

Which is why your support is so vital. As a Dell Technicians's Fund sponsor you'll
provide a first-level employee with nutritious meals, healthcare, education, and more.
And the important knowledge that somebody still cares.

What does a Dell Technicians's Fund sponsorship cost? Just $24 per month sponsors a
single first-level employee for as long as you wish. You may sponsor as many technicians
as your resources permit.

There are technicians in twenty-four countries waiting for a sponsor like you right now.
Someone whose support gives them hope, confidence, and friendship, and maybe an iPod.

Please don't put it off. Right now is the perfect time to change a first-level employee's
life forever.

Sponsorship changes two lives.
Your sponsored first-level employee's and your own.

Take a look at just some of what you'll receive when you become a Dell technicians's Fund sponsor.

Letters and pictures you'll treasure:

You will receive a photo of your first-level employee and information about his or her life,
as well as personal letters from your sponsored first-level employee. We encourage you to write
back to your first-level employee and build a close relationship that can mean so much to you
both. Many of our sponsors and technicians report that this unique correspondence is
tremendously rewarding!

Our first-level employee Progress Report keeps you in the picture:
You'll receive a yearly progress report on your sponsored first-level employee's progress in his
or her studies as well as an update on their physical, emotional, and intellectual development.

If you're interested, you may request other information about the first-level employee, and his
or her family and community. We'd be delighted to do all we can to create a meaningful bond
between you and your sponsored first-level employee.

Contributions to Dell Technicians's Fund are tax-deductible and we will provide you with a
giving statement for tax purposes. 53 Comments »

Make them LOVE TO WORK AT DELL!

Service and Support submitted by badblood 04/09/07

Up the stakes and make Dell a 'desirable' place to work. How do you do that, well attractive packages help, so does the 'cool' factor. 'Cool' means a creative and colorful environment - lava lamps, and a management team that dresses modestly and roams among the plebes. A place where creativity, individuality and individual work performance are praised and measured and rewarded. A place where there is genuine encouragement and mutual support. Right now, Dell is about as hipp as the Dept of Transportation! It makes me shudder to think of all the suits down there...

Make them LOVE TO WORK AT DELL!

19 Comments »

<font>Include C64 Emulator + Top 100 games on Every Dell !</font>

Gaming, Sales Strategies submitted by reg 04/09/07

<font>

Please Preload the best Commodore 64 emulator
with a pick list of the top 100 C64 games on Every Dell!

For even More Customers
- include a real SID Chip for synthesizer sound in every Dell.



If you were alive in the 1980s, you had to be playing a C64!

More C64 SID music and remixes HERE.


SLAY Radio:

Java Radio Player </font>

Dell puts all that other spamware on your machines - at least more people can
have fun playing great classic games and listening to SID tunes... 18 Comments »

Grammar

Service and Support submitted by pcl17 02/23/07

Over the past two months I have had the most horrendous experience with Dell support representatives for whom English seems not to be their native language. Dell could use a grammar checking, present in Word, to help these people express their ideas more coherently. Often they do not understand what I am communicating in my support request and just as often they do not communicate what they are trying to say with proper English grammar. It is an awful experience, on top of sending wrong software, wrong directions and overlapping technical errors. A simple request results in two or three emails to support on each issue to clarify a simple statement. 2 Comments »

National Call Centers [and other Service Improvement Ideas]

Service and Support submitted by henrieb 02/17/07 **UNDER REVIEW**

As a corporate customer I like Dell's products and my USA customer support. I have read the web about all the people that have had problems with Dell customer service and mine and others are not isolated incidences. If you want people to be loyal take a hint from the corporate sales and give Home users even a little customer support. My corporate help does not read scripts, they have the power to take ownership and fix the problem. Granted I do buy Gold support. If Dell thinks it saves money for bad support; I have personally talked 20 or 30 people out of buying a Dell.

* Addition: After reading several of the comments on this topic it appears that what we really want is someone in customer support that will listen to us, and hopefully help us. Culture and language barriers just make this harder. Maybe a better way to track customer performance would be to find out if they really helped someone and not how fast they can end the call. Dell management needs to start taking ownership of this problem. Maybe Dell management needs to start calling Dell support with fake problems and see it the system they created can help them, it sure does not work for us.


663 Comments »

Provide Linux Drivers for all your Hardware

Linux submitted by gergnz 02/19/07 **IN PROGRESS**

I don't care whether the OS is pre-installed or not, I want all the hardware to be totally supported in the Linux kernel without in mucking around. I currently have a Dell M1210 and I wish the modem would work, just in case I need it. The web cam would work, just in case I need it. At least the Intel wireless card is totally supported. Thanks Intel!!
Drivers are available for Linux to make some but not all hardware work. We continue to work with our partners to provide for better hardware support. See more specifics from john_h.




186 Comments »

Hard Drive Replacements Should Have OS

Operating Systems, Servers and Storage submitted by carlbdc 03/01/07

Replacement Hard Drives Should Include Latest OS Release and Patches.

If your hard drive goes bad while its under warranty, Dell gives you a bare drive.

This means the user has to load and patch the OS and any applications.

Leaving users to their own devices, as it were, is an awful customer policy. What's needed is a policy that replaces the same OS with the latest patches. It would also load the latest release of any applications bought from Dell.

Providing the user with an operating hard drive rather than a bare drive would move the policy from customer antagonistic to customer friendly. 5 Comments »

Don't Sell Computers to Linux Users !

Sales Strategies submitted by johnyaus 04/10/07

Don't Sell Computers to Linux Users !
Let them use open source hardware with opensource software. 8 Comments »

Upgrade XP to Vista!

Operating Systems submitted by donutfinn 04/07/07

Stop selling outdated XP and upgrade all XP computers to Vista. 8 Comments »

Pre-Installed Linux | Ubuntu | Fedora | OpenSUSE | Multi-Boot

Linux, Operating Systems - Multiboot, Sales Strategies, Desktops and Laptops submitted by dhart 02/16/07 **PARTIALLY IMPLEMENTED**

Offer the 3 top free Linux versions for free pre-installation on all Dell PCs.

Quality free and open source software drastically lowers the cost of new PCs, and helps prevent software piracy. For example OpenOffice.org, the Microsoft Office alternative, can shave hundreds of dollars off the price of a new PC. Cast your vote for OpenOffice and other free software.

Offer easy multi-boot options with Windows Vista, Windows XP, or NO Windows (yes, Linux can entirely replace Windows!)

Offer trade-ins and Linux CDs for older model Dell PCs. Cast your vote for the mini Linux Dell PC and the Universal Education Dell PC, both utilizing free software.

Would you try Linux if it were this easy?

CHOICE is what consumers want on their new PCs, not annoying surprise circus-ware (the typical smattering of confusing 3rd party popup-infested software found on most new Dell PCs). Quality free and open source software is well behaved, and may be legally pre-installed on PCs, and legally shared with friends and family, sharing is encouraged! Cast your vote for consumer CHOICE and public transparency at Dell.


Please take a look at www.dell.com/open for linux options on the Inspiron.

1829 Comments »