kharker003

Keyboard light

Accessories (Keyboards, etc.), Laptops submitted by georged1 05/27/07

We have two Dell Laptops, An XPS and Inspiron which we like very,very
much . I also have a Thinkpad A30 and like it alot too. My Thinkpad
has a light for the keyboard which is really nice, why does the Dell
laptops not have this feature. 6 Comments »

15" XPS Laptop

XPS products submitted by nosintake 02/21/07 **PARTIALLY IMPLEMENTED**

I think there should be a 15" XPS laptop. There are plenty of companies that have a 15" "gaming laptop". I think there should be a Dell XPS with a rotating camera, 1GB RAM, Blu-Ray player, and 80GB hard drive standard.


Check out our latest Idea in Action
29 Comments »

Advertise Graphics RAM correctly

Advertising and Marketing submitted by joffe100 04/20/07 **UNDER REVIEW**

When we say we want to buy a 512Mb graphics card we really do want a 512Mb graphics card - not 512Mb with 256mb physical memory with 256mb shared! This is really BAD and misleading advertising - you do not see other RAM memory being sold 1Gb (512Mb physical, 512Mb shared!)

Should read: 512Mb physical memory and it actually be 512Mb physical memory

NOT: 512Mb** and then some tiny asterixed disclaimer on a linked page that points out that the 512Mb is some funky combination of 3Mb physical and the rest being pulled from virtual memory - this kills many graphic intense apps and games...

suprised no-one has sued over this? Not sure many buyers are even aware....





64 Comments »

Have Ubuntu loaded machines on display at Dell Direct Stores

Linux, Sales Strategies submitted by joeevil5000 05/31/07

If Dell is pushing for alternitve OS's to get in the mainstream, they should show them to thier customers in action. There should be at least one machine running Ubuntu at every Dell Direct Store kiosk. That way, dell sales reps can show it to customers, and compare it to Windows as to what it can do. Dell gets customers from computer savvy geeks, to the computer illiterate grandma, but thier core consumer is the computer illiterate. They are more than likely going to want to go with a Windows system, because it's what they have heard of, and known about for so many years, but, it will let them know that Windos is'nt the ONLY OS there is. Simply put, by displaying Ubuntu, people will get to know that it exists, and what it is, and spread the word. 4 Comments »

Geeks to Grandmas - Service Customization

Service and Support submitted by dell_admin1 05/18/07

Dell wants your feedback on the following idea intended to improve customer service and support:

We're considering providing customers the ability to self-select their service queue based on their own technical capability, such as "Advanced Computer Knowledge," "Intermediate," or "Beginner," further customizing the support experience.

UPDATE (May 18 at 8pm Central):
A number of people are asking for more information about this idea so they can comment. However, this idea is not a defined “offer” at this point, so many details have not yet been determined. That’s why we want your feedback! Others have asked if this idea would cost extra or not… in this case, that has not yet been determined and we’re hoping to use your comments to help define the answer. 80 Comments »

Remove: "Dell recommends Windows Vista™..." from any publication

Advertising and Marketing submitted by tho.meier 02/21/07

It would be nice to see advertising without any Micro$oft, from Dell. I think there is enough advertising for MS from MS it self.

Somthing linke: "Dell supports muli-OS" would look good! Od: "Dell gives you the real choice" 61 Comments »

I am not an idiot!

Service and Support submitted by zmaz 05/06/07

I'm not an idiot, so don't treat me like one! When I call the customer support hotline, I'm tired of being told to "click twice on the that looks like the world behind a brick wall" or something like that. Customer service reps should be able to recognize that if I'm asking, say, what port I need to open to do X or Y, or something of the like, I'm probably not a user who doesn't know how to turn the computer on. Instead, how about "You need to open port *number* UDP and port *number* TCP. Do you know how to do that?

Being told to first turn on my computer, then login is annoying, time-wasting, and is offensive to me, that I'm being treated like an idiot. 14 Comments »

TV Commercial for New Ubuntu PCs

Advertising and Marketing, Linux submitted by josmar52789 05/03/07

Dell should produce a new commercial for the Ubuntu PCs. It could tell the consumers of America why Dell has chosen to pre-install Linux on mainstream computers and hopefully promote the advantages of this new endeavor. Plus, it's likely that Dell's Linux initiative would be much more successful. 115 Comments »

Do not hire nontechnical people for techsupport

Service and Support submitted by jbrogers 02/17/07

This is the main problem with the India call centers - they have no idea what they are doing. They are obviously reading a scripted diagnosing tool and have no personal knowledge of computing issues.

I have both home and business accounts with Dell. When I call in for support on my Business account, I get a good old-fashioned American geek, who instantly understands that I am fairly technical, and doesn't treat me like an idiot.

The Indian call centers, not having knowledge themselves, do not recognize that I know anything, and treat me like an idiot as they read from the diagnosis tool. Yeah, I know the computer is plugged in. Yeah I know that I have internet connectivity. Sheesh.

33 Comments »

Have Firefox pre-installed as default browser

Software submitted by robinjfisher 02/19/07 **REVIEWED**

Does what it says on the tin! Most people only use IE because they aren't aware of other browsers - they think Internet Explorer is the Internet! What would really drive take up of alternative browsers is if Firefox was pre-installed as the default browser so that when people look for the "Internet" in Windows, they are using FF.
Firefox advocates at Dell have initiated discussions and driven action around exploring alternative internet browsers and experiences. As you can tell from our response to the Linux community, open source continues to be a part of our conversations about new products and services.





773 Comments »

Bring back CRT monitors as an option

Monitors and Displays, Sales Strategies submitted by gadump 04/22/07

Please bring back the option of buying CRT monitors with high-end desktops. Preferably 21' or better. I know most buyers want flatscreens, but they're not right for everybody. Call it a premium item if you like and charge accordingly, I just want the choice. 23 Comments »

IdeaStorm should filter usernames like Dell_admin1

IdeaStorm submitted by captainsensible 04/14/07

I would hope an actual Dell Ideastorm moderator would at least use "Admin" or "Moderator" instead of some ripoff dell_admin1 username. I think they'd at least have the decency to use their real name.

And the idea, articles should be queued and marked when someone at Dell has read it and maybe even give it a Thumbs up or Down. There doesn't even need to be a comment, just a way to let us know we've been heard.

Without getting your slashdot party or actually getting to the front page of Digg or even Fark, there's just no way we normal citizens can get a story to the front page of IdeaStorm, so we just don't feel like we're being seen, hiding in the dark corners of the recent ideas, sometimes posting absolutely silly stuff just to see if anyone's paying attention.

Sincerely,
Captain Sensible
captainsensible666@gmail.com 39 Comments »

Liquidate the Company

Dell submitted by caymanbrz 04/17/07

Liquidate the company and distribute the funds to the shareholders. Sound like familiar advice by one Michael Dell to Steve Jobs in 1998?

Dell is a dud. Dell has no innovation. Dell is done. Thank god. 10 Comments »

removable screen on laptop

Monitors and Displays, Laptops submitted by maggiejim 05/01/07

I would like to see a laptop with a removable screen. This would be a smallish laptop for portability with the option of removing the screen when at home or the office and connecting the laptop to a larger analog or digital monitor. You would have to provide a simple plastic cover for protection of the screen when removed.

7 Comments »

Ask the customers, not the nerds!

IdeaStorm submitted by cullend 04/29/07

This isnt a rip on nerds/ geeks or people who use this site. The fundamental problem with ideastorm is that it is influenced by smart people, who have more time, and know more than the average customer. Why doesnt Dell make a runonce software, so on first bootup the user is presented with the top 10 ideas, and they can vote, or creat there own. That way, the real customers can decide! 8 Comments »

dell software

Software submitted by plesaleza 05/05/07

dell needs to start making their own software. Microsoft might be reliable but why use some other company's software? I know it would be a lot of work, but they can do it. I'm not sure what exactly they should make, but it seems most of the stuff you get is Microsoft. 2 Comments »

Make a 30 seconds recharge batery.

Laptops, Laptop Power submitted by fabiods 05/07/07

Make a 30 seconds recharge batery.
So the user just plugs and unplugs the notebook and the batery is fully charged. This "maybe" could be achieved by using a non-chemical "pre-batery" for a short period energy gathering, such as one large condenser. Comment »

Subcontract out your call center operations to American small buisnesses

Service and Support submitted by chewd 05/05/07

Scenario: Bob Smith runs a small mom&pop computer store in central nowheresville USA. He spends 50-60% of his time fiddling around in the store waiting for installs to finish & waiting for customers to come in.

Dell contacts Bob with an offer to take a small number of calls a day (however many bob thinks he can handle) for dell tech support, he sets up a dedicated line for it, & supplements his stores income by answering customers' questions on the phone for dell.

If he does a good job & gets a good reputation with the people hes helped, dell can send him more calls, if he has to defer all his calls higher up & cant satisfy customers dell cans him after the tryout period & moves on.

This country is peppered with these little mom&pop stores, most of them staffed with knowledgable people, and many of them are starving for business. Dell could send them the same info package they send to the guys in Calcutta, make them take a knowledge test if need be, and make more customers happy.

Granted there would probably have to be some sort of contractural agreement "i promise not to abuse the incoming dell support calls to sell my own products & services" sort of thing... but it could be worked out. 2 Comments »

Latitude 120L should have been replace by Latitude 130L (Intel) instead of Latitude 131L (AMD)

submitted by soneil 05/03/07

Latitude Line of product is missing a low cost, Intel Processor, Laptop.

In the Product line. The Latitude 110L/120L witch were good low cost latitude laptop were replace with Latitude 131L with AMD processor.

Now if you want an Intel Latitude you have to go with D520 witch cost a lot more than 120L.

Dell should make the 130L, Intel processor low cost Latitude Laptop. 7 Comments »

Dell Internet

Software submitted by arclight 02/28/07

Offer Internet service on new systems for certain period, such as one month, to make it easier to do software activations and get setup for new Internet.

The lag time between when a new Internet service can be installed, and when a computer arrives can make it hard.

Also, more Internet time could be a pre-paid upgrade when buying a system. This way high-speed internet could be included when a computer is given as a gift.

For example, with one month of free dial-up when people get a new system, they can connect to the Internet right away before they have another service ready and can do activations on software. Some people might buy high-speed service in advance so they do not have to worry paying each month. At 40 dollars a month, a year of high-speed would cost around 500 dollars, which is less then some of the warranty options.

This would also very useful when giving a computer as a gift, as high-speed can become a significant part of the cost of computer use. To be able to buy a computer, that will include say 2 years of high-speed. This would also offer a way to offer bigger service and more complete support packages.

Rather then having to pay a separate bill each month, people just click a upgrade when they buy their new computer from Dell. The future present worth value of the money could allow more savings then paying per month too.

2 Comments »