Organize the sales pages by need, not product line
Dell Web Site submitted by sernovitz
02/03/07 **IMPLEMENTED**
The Dell shopping experience is all about Dell -- not the user. Currently, you have to walk through each product line, narrow by model, etc.
This isn't very useful to my mom, or anyone new to Dell. Even the latitude/inspiron choice is never explained.
Start with features -- walk the user through the choices until they get the perfect PC.
What size do you want? What are you going to do with it? Etc.
Check out our new Assistance Seeker to shop by what you need, not by price!
7654
Contratar gente que vive en tu país
Service and Support submitted by cdlp1704
02/17/07
(Spanish)
Dell debe contratar personal que sea de la localidad de sus usuarios. Siendo un usuario mexicano, he recibido soporte de un call center en Panama.
El contexto de un panameño es diferente del de un mexicano, más si este mexicano vive en la ciudad de México. Por ejemplo, el sentido de velocidad en la atención es diferente para personas que viven en ciudadades de diferentes tamaños.
Esto me lleva a otra idea; ¿por que no se puede pedir servicio en función de la urgencia que el usuario percibe? Esto es, que en vez de recibir soporte de acuerdo al tipo de usuario (home office, SMB, etc.), recibamos soporte en función del tiempo al momento de hacer la llamada (hoy, dos a tres días, una semana) y que esto este amarrado a un costo incremental de recibir servicio.
Yo estaría dispuesto a pagar un costo incremental, si es que este nivel de servicio es mayor al comprometido originalmente por Dell.
-34
Overhaul Product Naming Scheme
Dell, Desktops and Laptops submitted by wakel1mh
02/17/07
The names of the products need to be simplified. Get rid of XPS, Inspiron, Lattitude, etc. Come up with some creative nomenclature that makes the products less "tech" and more like nice toys.
Obviously the computer designs need to be simplified as well.
52
Pre-Installed OpenOffice | alternative to MS Works & MS Office
Software, Desktops and Laptops submitted by dhart
02/17/07
Provide OpenOffice.org for free pre-installation alongside Microsoft Works and Microsoft Office. OpenOffice.org is more capable than Microsoft Works, and a serious competitor to Microsoft Office, at a fraction of the cost (it's free!)
OpenOffice.org can open, create, edit and save Microsoft Word, Excel and PowerPoint files.
Provide as OPTIONS for pre-installation many other high-quality free software programs such as:
- Firefox: web browser with popup and privacy controls; say goodbye to Internet Explorer infections!
- Thunderbird: email program with free anti-spam and privacy controls
- Pidgin: instant messaging all-in-one program for popup-free MSN, Yahoo, AOL and others
&nsbp;[ed: GAIM was renamed Pidgin in April 2007 to settle the issue with AOL's trademark on AIM]
- PDFCreator: creates Adobe PDF files from any program
- Scribus, Inkscape & GIMP: desktop publishing, freehand drawing & powerful image editing
- Audacity & VLC: multi-track audio editing & universal all-in-one media/video/movie/DVD player
- Stellarium & Celestia: planetarium viewer & outer-space mapping, like Google Earth, but for our Solar System
Pre-installed quality free and open source software drastically lowers the cost of new PCs, and helps prevent software piracy. Cast your vote for Linux and other free software. Cast your vote for the Universal Education PC [ed: article removed/merged by dell_admin] utilizing free software.
CHOICE is what consumers want on their new PCs, not annoying surprise circus-ware (the typical smattering of confusing 3rd party popup-infested software found on most new Dell PCs). Quality free and open source software is well behaved, and may be legally pre-installed on PCs, and legally shared with friends and family, sharing is encouraged! Cast your vote for consumer CHOICE and public transparency at Dell.
139959
Oversea Support Is OK To Me. Capable People Are Needed No Matter Where It Is
Service and Support submitted by easygoing
02/21/07
Somehow I found that my experience with Dell support is quite pleasant. I cannot tell for sure that the support I received is from overseas. I have to say I am satisfied with current Dell support, whatever it is.
Last year my new XPS 400 had a faulty DVD drive. I called the support center, and used another good DVD drive of my own to prove the Dell DVD drive is broken. The support person asked me to redo this swapping and tried to adjust the software settings. After a while, he reached the same conclusion about the DVD drive. In a very short time, a new DVD drive was mailed to me.
This month, I had OS crash twice. I called Dell support, and an expert called me back and guided me into the hardware testing menu. The test came out OK, making me suspecting that my own add-on hard disk drive is at fault. So now I am not too worried about the computer.
My company also had good experience with Dell desktops and notebooks. Compared with bad experience from repairing a Sony notebook, my company directed more business toward Dell.
I can only judge from my own experience, and the conclusion is quite favorable to the current support from Dell. No matter where it is based, a support center needs to deal with a lot of challenges. It may be better for Dell to survey thoroughly its paying customer about the level of support.
201
Geeks to Grandmas - Service Customization
Service and Support submitted by dell_admin1
05/18/07
Dell wants your feedback on the following idea intended to improve customer service and support:
We're considering providing customers the ability to self-select their service queue based on their own technical capability, such as "Advanced Computer Knowledge," "Intermediate," or "Beginner," further customizing the support experience.
UPDATE (May 18 at 8pm Central):
A number of people are asking for more information about this idea so they can comment. However, this idea is not a defined “offer” at this point, so many details have not yet been determined. That’s why we want your feedback! Others have asked if this idea would cost extra or not… in this case, that has not yet been determined and we’re hoping to use your comments to help define the answer.
2480
Change gold support from a paid service to the support standard offering.
Sales Strategies, Service and Support submitted by jokeefe
05/21/07
Yes, the gold support generates revenue as it is above and beyond the current standard contract offerings. But reading through forums, here, slashdot, arstechnica, etc, there isnt much in the way of service that differentiates between the differing multinational providers, other than their non-standard services. Or at least from the perspective of those that matter, the customers.
Why not leverage the goodness of the gold technical support model to the rest of the support population, and that way have the differentiating factor that separates Dell from the rest of the pack. In other words, why not sacrifice revenue, so that the customer can perceive that they are being provided with a level of support that is above anything the competition can offer as standard.
Short term loss for long term gain.
-100
The Neo 1973 could be your answer to the iPhone
Broadband and Mobility, New Product Ideas submitted by jmxz
07/10/07
This phone has
a) a nice form factor
b) a nice touchscreen
c) a good GSM chipset
and
d) an active developer community (like your PC's
http://www.i4u.com/article10025.html The OpenMoko based touchscreen mobile phones and developer kits go on sale.
....
266Mhz Samsung ARM based CPU, GSM and GPRS support, Bluetooth, microSD card slot, and USB port.
 The media is already positioning it as an iPhone rival: http://www.techworld.com/mobility/news/index.cfm?newsID=9417&pagtype=samechanLinux phone poses as iPhone rival I think embracing this platform as your answer to the iPhone would be interesting. The more technical community would love the ability to program a cell phone (in the same way you can your PC products) which is lacking in the Apple product. PS: one of your other competitors (Toshiba) already announced a linux phone this month: http://www.linuxdevices.com/news/NS2806053950.html ; but this Neo device seems better (better industrial design) to me.
Dell - please stay focused on the highest-voted ideas, though. Don't distract yourselves with this one until you've addressed the ideas below which have been the top-ranked ideas for at least 6 months without adequate responses.. - 147,808 - dhart - Pre-Installed Linux [and not just on a couple obsolete models in limited geographies]
- 127,719 - dhart - Pre-Installed OpenOffice | alternative to MS Works & MS Office
- 107,313 - robinjfisher - Have Firefox pre-installed as default browser
- 89,183 - ootleman - No Extra Software Option [only a couple models are crapware-free today]
- 78,007 - gergnz - Provide Linux Drivers for all your Hardware
- 73,600 - agreer - No OS Preloaded [and not just on a couple obsolete models]
260
|
|
Saved Items
