SMALL BIZ ADVICE
What would you ask Michael?
The Dell Community has contributed: 9800 ideas | promoted 668575 times | 76322 comments

How IdeaStorm Works:

Post Promote Discuss See

jknott67

Dashboard  |  Ideas Submitted  |  Ideas Voted On  |  Comments  |  Saved Items

60

Consultants Corp

Service and Support submitted by rbaideme 02/26/07

Maintain a database of consultants by location that Dell could refer customers to when they need some hands on support with a user problem.

1. The consultants would be independent and Dell would have disclaimers concerning independent consultants.

2. There would be a rating and survey similar to Ebay seller evaluations that would rate each consultant and how many support calls they took and how sucessfull they were.

3. Top consultants could earn Dell equipment and/or services each year.

4. Database would be geocoded so consultants could be listed by highest rating scores by 50 mile radius (ex).

5. Consultants results would be entered into a knowledge base for use by users and orther consultants.

6. Hire me to run your customer service program. 3 Comments »

160

Where is the innovation?

Desktops and Laptops submitted by gothamtech 02/26/07

I've been upset at Dell for many, many months, so much so that I've moved away to a competitor for my personal use and for all of my clients. There are several reasons, but a BIG one is complete lack of innovation. Here are some innovations I would like to see:

Notebook Improvements:

- Backlit Keyboard (IF YOU DO ANYTHING AT ALL, DO THIS!!)

- Software Customizable hotkeys on keyboards

- Fingerprint scanner option

- Built in webcams

Desktop Improvements:

- Full line of chassis design options (For each Dell model there should be a choice of chasis, professionally designed, appealing, and well thought out like what comes out of Apple's design teams)

Bottom line: Dell's product roster is stale and monochromatic. You need to have dedicated design teams who think out of the box, are ahead of the curve, and consistently put new ideas out there. This (and better durability) is the only way you'll be able to compete going forward. JMHO 1 Comment »



Rss track my votes