Geeks to Grandmas - Service Customization
Service and Support submitted by dell_admin1
05/18/07
Dell wants your feedback on the following idea intended to improve customer service and support:
We're considering providing customers the ability to self-select their service queue based on their own technical capability, such as "Advanced Computer Knowledge," "Intermediate," or "Beginner," further customizing the support experience.
UPDATE (May 18 at 8pm Central):
A number of people are asking for more information about this idea so they can comment. However, this idea is not a defined “offer” at this point, so many details have not yet been determined. That’s why we want your feedback! Others have asked if this idea would cost extra or not… in this case, that has not yet been determined and we’re hoping to use your comments to help define the answer.
2480
Solid State Drive as option in Notebooks
Accessories (Keyboards, etc.), Laptops submitted by tablet205
03/28/07 **IMPLEMENTED**
Definition
A solid state drive is primarily a data storage device, for use in computing applications that traditionally use a hard disk drive.
A solid state drive is based on non-volatile memory instead of the spinning platter and mechanical-magnetic head found in a conventional hard disk drive. With no moving parts, a solid state drive eliminates seek time, latency and other electro-mechanical delays and failures associated with a conventional hard disk drive.
Advantages
* Faster startup - Since no spin-up required.
* Faster read time – In some cases, twice or more than that of the fastest hard drives.
* Low read and write latency (seek) time, hundreds of times faster than a mechanical disk.
* Faster boot and application launch time - Result of the faster read and especially seek time. But only if application already resides in flash and is more dependent on read speed than other issues, eg. OS bootup that detects devices will not be significantly sped up even with faster seeks & reads.
* Lower power consumption and heat production - no mechanical parts results in less power consumption.
* No noise - Lack of mechanical parts makes the SSD completely silent.
* Better mechanical reliability - Lack of mechanical parts results in less wear and tear. High level of ability to endure extreme shock, vibration and temperatures, which apply to laptops and other mobile devices, or when transported.
* Security - allowing a very quick "wipe" of all data stored.
* Deterministic performance - unlike mechanical hard drives, performance of SSDs is constant and deterministic across the entire storage. "Seek" time is constant, and performance does not deteriorate as the media fills up (See: Fragmentation).
* Lower weight and (depending upon type) size
* Faster than conventional disks on random I/O
Check out the Idea in Action on the SSD enhancements Dell is making.
7509
Laptop & Desktop Boot in seconds from Flash Drives
Broadband and Mobility, Desktops and Laptops submitted by reg
02/19/07
Have laptops and PCs that boot quickly & quietly from fast internal flash drives,
and run the whole OS and application programs in RAM.
The New Dell PC will boot from internal Fast USB 2.0 flash drives in just a few seconds.
The Hard drive can stay powered down, completely off, unless the user needs to store some extra large files (video, photos).
Laptop Battery life is measured in days, not hours.
Have 2 Recessed USB 2.0 Slots.
Two USB Flash Drives would fit neatly into the laptop.
In this way the whole OS and Apps run in RAM, and stores data files on an 8 GB flash drive.
The 8GB is used transparently as the 'On Line' Storage, with a hard drive acting as secondary storage.
This gives desktops and laptops much greater speed and power savings.
<font> On-Line/Near-Line Storage Model for Laptops</font>
1. OS and App all run from RAM (so the machine should have 2GB+ of RAM)
2. Modified files are worked on in RAM, and stored on the Flash Drive
3. Older (non-system) files, that are 'inactive', get pushed down to the hard drive,
Hard Drive files are stored with on-the-fly hardware compression / decompression (back to RAM), with the flash drive file replaced with a pointer to the hard drive file.
Data is always safely copied down to the hard drive on shut down.
The flash drive is removeable and upgradeable, so later if someone wants to upgrade to a 32GB flash drive, just unplug and plug in the new one.
On-line / Near-Line storage works great on very large data servers, where data is mostly write once, read infrequently.
(Also known as Write Once, Read Mostly - WORM drives.)
It's time such ideas are put into practice for desktops and laptops.
You can run your Dell Laptop TODAY from 100% Flash Drive - Pen Drive using Puppy Linux.
www.puppylinux.org delivers a complete, small, fast Linux Distribution including all major tools in under 90MB. You can add Open Office, GIMP, Firefox, Thunderbird, etc and they all fit right in a USB Flash Drive.
Pupply Linux Applications.
Download Puppy Linux so you Can Try Flash Drive Dell Notebooks Today.
3498
Silent / Quiet Computers: Sound levels in decibels
Desktops and Laptops submitted by pchris
02/17/07 **REVIEWED**
I'd like Dell to provide the sound level in decibels for each of their desktops, under max load as well as at idle.
How a manufacturer can produce an expensive computer, and then have the user acoustic experience of that computer dominated by the noise generated by a cheap fan worth just pennies, for the entire lifetime of that computer, is incomprehensible. Computers are noisy when brand new, but those cheap fans begin to rub and oscillate and make additional annoying noises, frequently within a short period of time of purchase.
Personally, the peace and quiet of my personal workspace is very important to me, it's my sanctuary from the world where I can focus and be creative. To have that experience disrupted by cheap fans is sad, especially when slightly more expensive fans and some reasonable design would solve the issue. Another reason why I consider buying an Apple.
If the cost of a better sound design and fans is significant, it could be an extra cost option.
In general, Dell provides noise data of its products in the Environmental Datasheets. Tests are conducted according to ISO standards in a NVLAP accredited acoustics facility. Click here for more details
35837
Easier way to OPT OUT of Dell selling my private information
Advertising and Marketing submitted by ninefoot3
10/17/07 **IN PROGRESS**
I rec'd a brochure yesterday saying Dell and DFS were going to share my private info with other 3rd party companies for marketing purposes. Well, it said that in about 5,000 words or so. At the end is a box stating that I may opt-out of this by calling the number listed or writing a letter (including certain info) and send it to the listed address.
I chose to use the phone method. After being shoved around to a few people, I finally got someone who could help me 'opt-out'. This involved 'opening a case' as if I had a technical issue with my account.
My IdeaStorm suggestion, hey Dell, make it easier for us to OPT-OUT of your attempts to make money off of my personal information. What's the matter? Didn't make enough money off of my patronage to Dell products and the interest rates charged? Getting an extra $1 for my name, address and age information going to help Michael Dell get a new boat? C'mon!
While I'm disturbed that Dell wanted to sell me out, I'm more disturbed that Dell made it difficult for us to opt-out. A simple URL would have been nice. I know, that would make more people opt-out and Dell would have less names to sell. It's like a mail-in-rebate or the lack of a cancel button in the account information at freecreditreport.com, you HAVE to call, and since that's a pain in the neck, most people will sloth themselves into something they don't really want.
4360
Make a calendar with all COMING SOON and IN PROGRESS ideas
Advertising and Marketing, IdeaStorm submitted by krasmussen
09/22/07 **REVIEWED**
One of the biggest annoyances with IdeaStorm is that the horizon for an idea being implemented is very blurry, if at all existing. If you're lucky, you get "third quarter 2009", but mostly, there is no timeframe at all. This leads to the feeling that not much is being done, and exactly that feeling is what IdeaStorm should be eliminating.
Therefore, I propose that you make a list or calender with all the COMING SOON and IN PROGRESS ideas with timeframes for all of them. Just a "december 2008" would be nice, or better yet, "deadline 31st november 2008".
I don't know if this is connected with some goal management inside Dell, if it is, maybe you should work on improving that, too?
Today, the best way to know the progress of an idea is through Ideas in Action, our Weekly Update or Dell comments in the thread.
6820
Pre-Installed OpenOffice | alternative to MS Works & MS Office
Software, Desktops and Laptops submitted by dhart
02/17/07
Provide OpenOffice.org for free pre-installation alongside Microsoft Works and Microsoft Office. OpenOffice.org is more capable than Microsoft Works, and a serious competitor to Microsoft Office, at a fraction of the cost (it's free!)
OpenOffice.org can open, create, edit and save Microsoft Word, Excel and PowerPoint files.
Provide as OPTIONS for pre-installation many other high-quality free software programs such as:
- Firefox: web browser with popup and privacy controls; say goodbye to Internet Explorer infections!
- Thunderbird: email program with free anti-spam and privacy controls
- Pidgin: instant messaging all-in-one program for popup-free MSN, Yahoo, AOL and others
&nsbp;[ed: GAIM was renamed Pidgin in April 2007 to settle the issue with AOL's trademark on AIM]
- PDFCreator: creates Adobe PDF files from any program
- Scribus, Inkscape & GIMP: desktop publishing, freehand drawing & powerful image editing
- Audacity & VLC: multi-track audio editing & universal all-in-one media/video/movie/DVD player
- Stellarium & Celestia: planetarium viewer & outer-space mapping, like Google Earth, but for our Solar System
Pre-installed quality free and open source software drastically lowers the cost of new PCs, and helps prevent software piracy. Cast your vote for Linux and other free software. Cast your vote for the Universal Education PC [ed: article removed/merged by dell_admin] utilizing free software.
CHOICE is what consumers want on their new PCs, not annoying surprise circus-ware (the typical smattering of confusing 3rd party popup-infested software found on most new Dell PCs). Quality free and open source software is well behaved, and may be legally pre-installed on PCs, and legally shared with friends and family, sharing is encouraged! Cast your vote for consumer CHOICE and public transparency at Dell.
139959
Put Ubuntu on a laptop with better specs
Inspiron products, Linux submitted by piratehead
10/16/07 **PARTIALLY IMPLEMENTED**
Offer an Ubuntu laptop (Inspirion or otherwise) with available discreet graphics, discreet audio, 8GB or more of RAM, a quad-core processor, bluetooth, next-gen WiFi, and integrated webcam.
I don't know how many of those are possible at this point, but each one is a step forward for people who are waiting on certain specs to bite on a Dell laptop.
Now that you offer laptops with Ubuntu on them, I really don't want to go to another company just to get the computer specs I want. I wish to vote for Dell with my dollars, paying for a laptop that has actually been tested and certified by the manufacturer to run Ubuntu. Please give me the opportunity!
Check out the Idea in Action to find out more about our Ubuntu offerings.
6410
No Extra Software Option
Software submitted by ootleman
02/16/07 **PARTIALLY IMPLEMENTED**
Would love the ability to have a clean Vista install. No AOL software, no earthlink software, no google software - just a clean, original OS.
Check out jeremy_f's update on our current software options.
120504
Have Firefox pre-installed as default browser
Software submitted by robinjfisher
02/19/07 **REVIEWED**
Does what it says on the tin! Most people only use IE because they aren't aware of other browsers - they think Internet Explorer is the Internet! What would really drive take up of alternative browsers is if Firefox was pre-installed as the default browser so that when people look for the "Internet" in Windows, they are using FF.
Firefox advocates at Dell have initiated discussions and driven action around exploring alternative internet browsers and experiences. As you can tell from our response to the Linux community, open source continues to be a part of our conversations about new products and services.
116063
Ubuntu Dell Repo
Linux, Service and Support submitted by tekhawk
07/20/07 **PARTIALLY IMPLEMENTED**
basicly a simple idea dell to support the ubuntu community a little bit by running a repo for its laptops and desktop if nothing more to support the software that they install on the system and to provide driver updates theses repos should be setup on the machines before shipping so that the users can get the driver updates quick and easy and offer driver on there for all the drivers that there are for dell machines that are support on linux not just the shipping lines
so that user might find that other machines then the ones you ship with ubuntu can easly be made into power ubuntu operating machines
As matt_d has said below, we have repositories for Red Hat Enterprise Linux, Fedora, Novell/SuSE Linux Enterprise Server, and a growing one for Ubuntu. Check it out here http://linux.dell.com.
7520
Stop Overcharging on Notebook RAM
Sales Strategies, Laptops submitted by realskript
08/28/07 **UNDER REVIEW**
Dell really... REALLY need to stop overcharging... and when i say overcharing... i mean atleast double what you would pay to pick up the ram yourself.
On XPS Notebooks... you are charging $500 for 4GB of ram... when you could easily go pick them up at your local computer shop for $250... and pocket the other half of the $500...
It would be nice if dell could save the customers as well as the company itself this hassle.. and start charging NORMAL prices for an upgrade in RAM.
thanks =D
PS..... PROMOTE THIS!!!!
19100
Linux Hardware Compatibility List
Dell Web Site, Linux submitted by s3indiana
02/20/07 **IN PROGRESS**
Create a listing of Dell hardware that's compatible with the major Linux distributions (Fedora, OpenSuse, ubuntu, Freespire) providing compatibility with not just systems (desktops and laptops) but include peripherals (printers, camera's, flash drives, compatible routers, etc.). Include levels of compatibility so the reviewer can make an educated choice. This would provide the greatest assistance for those looking at alternatives...
We're working to add something like this to our linux.dell.com wiki. Click here to see what john_h has to say.
25020
Make Linux and no Operating system standard options on all future products
Operating Systems submitted by jervis961
08/17/07 **REVIEWED**
OK Dell you have committed to supplying Linux options in limited form. Since you have laid the groundwork already here is the next step. Every new product you release that needs an Operating system should have Linux and also no Operating System as an option in the configuration along side Windows. Since you have to write drivers and test compatability for Vista when making a new product just make it compatable with Linux at the same time. There will no longer be a need for a seperate sections for Linux or no Operating system since all of the products will have the option. this will help make your site easier to navigate for you customers. You can also create an ACCURATE help me choose section for the OS choices.
Check out what daniel_j has to say on the options we offer.
21490
Put Ubuntu on the list of operating systems when building a PC!
Linux, Sales Strategies, Desktops and Laptops submitted by samb0057
08/10/07 **UNDER REVIEW**
Ubuntu is hidden in a dark corner of the website. I work in IT support, and I have a client who was having virus problems a little while ago. I fixed the problem by installing Ubuntu on their PC. Very recently they called me asking for advice on a new computer, I told them about your new offer providing Ubuntu pre-installed on PCs and they wanted to purchase, but could not find the section on your site (this person is a very basic user, doesn't know what open-source means, probably didn't even see the open source link). There is no way they would have found your Ubuntu section on their own.
I urge you to offer Ubuntu as a choice of OSes in the system configuration wizard, the only way to really sell Ubuntu is to offer Ubuntu as a primary option, rather than a hidden alternative. I personally am looking to buy a new laptop, and you guys have always been my number 1 PC manufacturer (I don't think I've ever bought a new retail PC except from you guys), but I feel that your Ubuntu offerings are lacking. If you offered Ubuntu on some of the great deals you offer on your home page, I would be willing to pay just as much as I would for a Windows Vista system and I probably would have already ordered.
25660
Standardize Power Cables for Laptops
Accessories (Keyboards, etc.), Laptops submitted by badblood
08/27/07 **UNDER REVIEW**
Nothing is more annoying than laptop power cables that are not interchangeable from one computer model to another or from one brand of computer to another. Power cables have been standardized on most electrical applicances, including desktop computers for decades.
Make an effort to promote and implement standard power cables for laptops.
Please see dawn_l's comments below.
27170
Implemented: Ubuntu Dell is Le$$ Than Windows Dell
Linux submitted by thebittersea
05/05/07 **IMPLEMENTED**
see comment from Erik down below... [Dell's Pricing Team]
$774 Inspiron 1420 (Ubuntu)
Intel® Core™ 2 Duo T5250 (1.5GHz/667Mhz FSB/2MB cache)
Ubuntu version 7.04
Anti-glare, widescreen 14.1 inch display (1280x800)
Intel Graphics Media Accelerator X3100
1GB Shared Dual Channel DDR2 at 667MHz
80GB SATA Hard Drive (5400RPM)
24X CD Burner/DVD Combo Drive
Intel® 3945 802.11a/g Mini-card
Integrated High Definition Audio
$824 Inspiron 1420 (Vista)
Intel® Core™ 2 Duo T5250 (1.5GHz/667Mhz FSB/2MB cache)
Genuine Windows® Vista Home Basic Edition
Anti-glare, widescreen 14.1 inch display (1280x800)
Intel Graphics Media Accelerator X3100
1GB Shared Dual Channel DDR2 at 667MHz
80GB SATA Hard Drive (5400RPM)
24X CD writer/DVD Combo Drive
Intel® 3945 802.11a/g Mini-card
56Whr Lithium Ion Battery (6 cell)
Integrated High Definition Audio
The difference in promotion pricing was due to an error on the site, which has been fixed.
33370
 track my votes
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