javaprog07

Change WiFi Technology please

Broadband and Mobility submitted by robq 02/17/07

Ok, so Dell uses Intel and its on Dell branded WiFi and to be honest its horrible and most of the time never works.

Why cant Dell use ATHEROS technology for its WiFi?

Its a better form factor technology and utilizes incredible power.

Its possible, so why cant Dell do this?

What does everyone think? 3 Comments »

Use only the best and brightest LCDs for all laptops! No sub-par manufacturers need apply!

Laptops submitted by astudios 02/17/07

From what I understand, today's Dell LCDs on laptops are made by Toshiba, LG, Samsung, etc.. why make it an anticipating "waiting game" for the customer to see which quality of LCD they get when their laptop comes in? The LCD display is THE SINGLE MOST IMPORTANT part of any laptop. Dell.. please, use ONLY the best and brightest LCDs on all of your laptops.

Quick story of my experience.. I'm a huge Dell-fan and buy lots of PCs and laptops from them for myself, my business, and for my friends and family. The LCD on their 700m laptops were the *absolute best* .. After that, I purchased the XPS1210. The LCD was "duller" and I was disappointed. But then I ordered the XPS1410 for a friend and when it came in, I was horrified with poor viewing angles of the LCD. The only way you could comfortably view the screen was when it was PERFECTLY square with your eyes! I was almost ashamed to give it to my friend. Finally, recently, I ordered the Inspiron 6000 (SXUGA?) and was relieved that is was much better. But still nothing like the 700m I used to own.

What happened to Dell's LCDs? Please make this top priority and bring the "wow" back into your laptops! (And oh, another thing, if you could somehow make your laptops thinner and lighter, that'd be great too!).

Thank you for allowing us this forum. 24 Comments »

Thank you note from Michael Dell for all online customers

Advertising and Marketing, Dell Web Site submitted by ranjith 02/14/07

What if Michael Dell himself delivers a thank you note to the online customers of www.dell.com< can congratulate the valued customer on the choosing Dell and give a reassurance of the quality and support services that he/she would experience being a Dell owner.

Superconfig like short video note could be put on the checkout-thank you page to achieve this. There could be better ideas...! 3 Comments »

Take the Lead With Linking Dell to a Better World

Advertising and Marketing, Dell submitted by michael_k_jones 02/13/07

Dell is definitely on to something with tieing the Dell brandname to environmental issues. I believe in the global marketplace of today, that Dell could go a step further and take a commanding market share by expanding that image. For most computer buyers in today's world, functionality and performance are essentially the same. Lenovo equals HP equals Dell, etc. What will tip the scale is the customer experience in purchasing AND the vendor's image. What I would propose is that Dell link to humanitarian groups like Doctors without Borders, Women's Aid, Care, etc. by providing equipment and employees who give their time to set up infrastructure. Equipment could be used for a women's clinic in Kabul or a school in Niger, or a tribal preserve in Peru. The strived for image would be something along the lines of "Paul Newman" products. My family and I buy those products not because they are really any better than the competitors, but because of what the Paul Newman foundation does. With most computer purchasers being college educated and at least somewhat aware of world issues, an emphasis on how Dell with Dell products and the help of the international Dell team tries to make the world a better place would be a great image to have. The equipment cost in the overall financial picture would be very little and the Dell team, I think, would contribute their time in making sure the equipment met the needs of the NGO's. This idea fits well with all the languages I hear in the hallways and I believe represents the views of most of the people I have met at Dell. Comment »

New Dell Retail Store! Death to Mall Kiosks!

Advertising and Marketing, Sales Strategies submitted by evilspell 02/16/07

Dell should open a retail store very similar to the Apple store. I know that they have small kiosks inside malls that they try to sell Plasma TV's and a couple laptops next to a guy selling knock off sunglasses and verizon cell phone sales sharks! Very unprofessional. Open a classy Dell Store and offer Tech support right in the store just like the Genius Bar in the Apple Store. 144 Comments »

National Call Centers [and other Service Improvement Ideas]

Service and Support submitted by henrieb 02/17/07 **UNDER REVIEW**

As a corporate customer I like Dell's products and my USA customer support. I have read the web about all the people that have had problems with Dell customer service and mine and others are not isolated incidences. If you want people to be loyal take a hint from the corporate sales and give Home users even a little customer support. My corporate help does not read scripts, they have the power to take ownership and fix the problem. Granted I do buy Gold support. If Dell thinks it saves money for bad support; I have personally talked 20 or 30 people out of buying a Dell.

* Addition: After reading several of the comments on this topic it appears that what we really want is someone in customer support that will listen to us, and hopefully help us. Culture and language barriers just make this harder. Maybe a better way to track customer performance would be to find out if they really helped someone and not how fast they can end the call. Dell management needs to start taking ownership of this problem. Maybe Dell management needs to start calling Dell support with fake problems and see it the system they created can help them, it sure does not work for us.


663 Comments »

Notebook Shells Are Plastic - Offer Metal Casings Too

Laptops submitted by googideas 02/17/07

Notebooks get carried everywhere. Shouldn't Dell offer an aluminum or otherwise metal casing/construction as an option?

If I am going to drop two grand on a laptop, which I just did, I sure as heck want it as rugged as possible. I don't care about weight or additional cost. I want it to last.

Plastic is brittle. A dent in the metal is better than a crack in the plastic. It's also easier to recycle.

What do you think? 33 Comments »

No Extra Software Option

Software submitted by ootleman 02/16/07 **PARTIALLY IMPLEMENTED**

Would love the ability to have a clean Vista install. No AOL software, no earthlink software, no google software - just a clean, original OS.


Check out jeremy_f's update on our current software options.


591 Comments »

Return to Basics

Service and Support submitted by deecee322 02/17/07

Way back in 1992, I was head of IT for the CNBC cable network. We purchased our very first laptops - before the notebook and sub-notebook varieties became popular - from Dell. At the time, they had separate 3.5 inch disk drives connected through a cable, so if you didn't need it, you didn't need to carry it. The cases were made of recycled plastic to be more "Green." These x386 based machines served us well, and our sales staff took them nationwide to cable companies to show off our television programming. By 1994, I was with another network and my replacement called me to say that Dell had contacted him about buying back the computers. It seemed a problem had developed whereby many of the machines would spontaneously burn up through some problem with circuitry. I was amazed that Dell offered CNBC - who, at the time, was in bed with IBM on the NBC Desktop News project - a deal where they would buy back the laptops for the original purchase price plus the shipping costs. And then offered replacement models at an excellent price, with cross-shipping so the sales and management staff would not be at a loss for portable computing.

Throughout my tenure in network television management and up into executive ranks, I always insisted on Dell products for that reason. Michael Dell was unwilling to let products bearing his name be out in the field unless they were perfect, and their service was perfect. I bought one of the first Pentium servers while at a pay-per-view network then based in Denver. It burned up within three weeks due to overheating. Overnight, we had a service tech on site, replacement of the motherboard, installation of new heat syncs, higher capacity fans and a new chipset. From 1992 through 2001 when I left the industry, I was responsible or directed the purchase of over 750 machines of all types from Dell, based on the fact that service was first. If it wasn't right, it wouldn't be in the field.

I also set up programs whereby our employees could buy Dell computers at the corporate discount, putting many hundreds more Dell products in the marketplace. Everyone was satisfied, even ecstatic over the quality of the product.

That ended after I left the industry. The last Dell desktop I saw was nowhere near the quality of the older models, was wedded to technology I don't want (Intel vs. AMD), and was pre-packaged with software I had no use for (WordPerfect, a no-longer industry standard package).

With the return of Michael Dell to run the company, I sincerely hope they return to their roots. His name is still on the product line. His reputation is what matters most, whether to consumers or corporate lines. It's time to step back away from the sales counter and reevaluate what is wrong with the industry and fix it... like the Japanese, don't fix the blame, fix the problem.

Good luck. 3 Comments »

Laptop Web Cam and Microphone

Accessories (Keyboards, etc.), Laptops submitted by terrymain 02/16/07 **PARTIALLY IMPLEMENTED**

All new laptops should have a built in web cam and quality voice recorder/microphone.


Webcams are standard on all XPS laptops and an option on all Inspiron laptops.




134 Comments »

Corporate notebooks should have a "Quick Access" feature

Laptops submitted by annec 01/30/07

Dell's consumer notebooks have the ability to "quick access" contacts, calendar and presentation information without going through a full boot cycle through its MediaDirect technology. Business users need that kind of quick access as well. Will Dell consider adding this feature to it's business notebooks? 7 Comments »

Have Michael Dell in the Dell Commercials

Advertising and Marketing submitted by carap 02/16/07

It would be really cool to have Michael appear in a commerical where the customer is shown ordering a system on line. Cut to - The door bell rings -Customer opens the door and Michael is standing there with their system.
YOU GOT A DELL!! 28 Comments »