Stop using porprietary parts!
Service and Support submitted by joes15
May 28
I have been told that I can only upgrade my Dimension E521 with parts from Dell because other parts won't work. In other words Dell uses proprietary parts. This really dissapoints me. I bought my PC with the thought that I would be able to upgrade later. I think that if Dell would use standard parts it could 1. porbably save a lot of money when it comes to manufacturing, and 2. it could increase sales because people want very upgradeable PC's. I know I do.
310
National Call Centers [and other Service Improvement Ideas]
Service and Support submitted by henrieb
02/17/07 **UNDER REVIEW**
As a corporate customer I like Dell's products and my USA customer support. I have read the web about all the people that have had problems with Dell customer service and mine and others are not isolated incidences. If you want people to be loyal take a hint from the corporate sales and give Home users even a little customer support. My corporate help does not read scripts, they have the power to take ownership and fix the problem. Granted I do buy Gold support. If Dell thinks it saves money for bad support; I have personally talked 20 or 30 people out of buying a Dell.
* Addition: After reading several of the comments on this topic it appears that what we really want is someone in customer support that will listen to us, and hopefully help us. Culture and language barriers just make this harder. Maybe a better way to track customer performance would be to find out if they really helped someone and not how fast they can end the call. Dell management needs to start taking ownership of this problem. Maybe Dell management needs to start calling Dell support with fake problems and see it the system they created can help them, it sure does not work for us.
27311
Let Home customers know it's OK to buy from the Business section and vice versa.
Advertising and Marketing, Sales Strategies, Small Business submitted by jmxz
May 7
From a conversation with Dell's robert_p, under a different Idea it seems that "Home" customers are welcome to buy from Dell's "Small & Medium Business" section, and Dell's "small and/or medium business" customers are welcome to buy from Dell's "Home & Home Office" section.
This is very useful since often computers in the "Small Business" section may be more appropriate for home use (the Latitude's light weight and reliability make it a great college computer); and often computers in the "Home" section may be more appropriate for office use (where the better graphics options in Home are valuable for graphical visualization). It's also useful because an identically-spec'd system may be cheaper the Home Section one week, and then be cheaper in the Small Business section the next.
I think many Dell Business and Home customers are missing out on the best deals and failing to find machines that meet their needs because the home user's are afraid of falsely claiming to be a business and because the business customers are afraid of falsely claiming to by buying systems for personal use.
So a few ideas:
1. Assuming robert_p's right in saying Home Customers are welcome to buy from Small Business - add links to the Home product pages saying "If you don't see what you need here, check out Dell's Small Business section. You're welcome to buy those for Home use too".
2. Assuming robert_p's right in saying Small Business are welcome to buy from the Home section - add links to the Small Business product pages saying "If you don't see what you need here, check out Dell's Home section. You're welcome to buy those for Business Use too".
3. Extrapolating - if it's also OK for Home an Small Biz customers to buy from Dell's "Large Business" and "Government, Education, Healthcare & Life Sciences" section, add those links too.
4. Make a price comparison engine that compares the prices of an identically spec'd system from each of Dell's sections so I don't have to manually dig through all of your painful to navigate website sections to compare Home vs Small Business myself.
700
At home/at business service should be made standard.
Service and Support submitted by winoffice
May 6
On many Dell laptops, mail in service is the default option for warranty and support.
Now when it comes to service, nothing is more annoying than having to mail the product to get support. And on desktops, you offer at home/at business service as a standard option (and as the default). I think that the same should be done for laptops, and all Dell products actually.
170
Allow anyone to get any PC in any channel (home, business, etc.) on the Dell site.
Sales Strategies, Desktops and Laptops submitted by winoffice
12/18/07
Look at the Dell Home and Home Office page for the XPS M1710 and the XPS M1730 http://www.dell.com/content/products/category.aspx/xpsnb_gaming?c=us&cs=19&l=.... I can get the XPS M1710 in the Home and Home Office channel of the Dell site.
But look at this Dell Small Business page (which is for all XPS notebooks that are offered in that channel) http://www.dell.com/content/products/category.aspx/xpsnb?. The XPS M1710 is nowhere to be found in the Small Business channel! But why?
It is like saying that home users want the XPS M1710, but nobody in a small business would want it. But some people in small businesses do. For some people in small businesses, it might be exactly what they might be looking for. The same applies to all channels and all PCs actually.
For example, suppose that a home user like the designs of the Vostros and wants to buy a number of them. But they are not offered in the Home and Home Office channel, so he needs to go to the Small or Large Business channel to buy them.
Or suppose that a business user wants certain XPS systems that are offered only in the home channel, so he has to go there to buy them.
In any case, this is extremely annoying for those who get into such problems.
An idea has been submitted and suggests that Dell merge all channels into one for simplicity. But until then Dell, please offer all PCs in all of your channels.
460
Allow anyone to get any product in any channel (home, business, etc.) on the Dell site.
Sales Strategies submitted by winoffice
May 4
Sometimes Dell posts some products only in certain channels; for example home offices cannot get Vostros.
It is like saying that business users want Vostros, but nobody in, for example, a home office, would want it. But some home offices might want it. For some people in home offices, it might be exactly what they might be looking for. The same applies to all channels and all products actually.
In any case, this is extremely annoying for those who do encounter this.
An idea has been submitted and suggests that Dell merge all channels into one for simplicity. But until then Dell, please offer all products in all of your channels.
(I want to note that I posted this in an earlier post, but that was only for PCs. I decided to generalize it to all products).
670
Pre-load OS on Replacement Hard Drives
Operating Systems, Servers and Storage submitted by rperritt
May 2 **PARTIALLY IMPLEMENTED**
When a Hard Drive fails on a Dell system and Dell replaces the hard drive with a new one, this is great. But often the end user is left re-installing the OS. Many novice users may do a poor job of this. Dell should have an image for that user (even if it is only an OS without any other licensed software) and have it already on the replacement drive. This way the user only needs to physically install the drive (or the tech can do it). The OS will just boot. Surly the additional features in Vista will allow you to do this in a cost effecent maner?
Please see aaron_h's comment below
210
Pacifist Patriot computers.
Sales Strategies submitted by jmxz
Apr 30
This is a followup to the two "patriot" ideas from earlier today.
Both were focused on the military aspects of patriotism: "camo with the end users choice of military logos" ... "charity that specifically supports ... soldiers and their families". While those focused on the military, there are many ways of showing patriotism including non-violent ones.
If you do a military-patriotism-computer - please also do a non-military-patriot-computer too.
This would be just like the other ideas, but change
"choice of military logs" to "choice of non-military, government logos"
and change
"charity that supports...soldiers and their families" to "charity that supports non-soldiers and their families".
-230
Adopt the truly Green and universal GreenPlug Power Supply standard
Environment, Laptop Power submitted by diggaddict
Apr 30
Green Plug is the first developer of digital technology that enables real-time collaboration between electronic devices and their power sources. With Green Plug, however, intelligent power supplies communicate with electronic devices and agree upon device power requirements for all devices connected to them. All cables and connectors are uniform; so, they work with any device! Being intelligent power sources, they eliminate wasted “phantom power” (power that is wasted when chargers are plugged in and either connected to devices that are fully charged or have no devices connected to them) and improve power utilization and efficiency.
Come on Dell - Save the Planet and Support GreenPlug ( www.greenplug.us ) !!
We can do away with all those ridiculous powerblocks and have one power standard. If you dont do this I am sure Apple will soon.
340
Keep the Dell Image Bank Up To Date!
Dell Web Site submitted by cestuila
May 1
Hi all,
I think Dell should bare in mind to keep its Image bank page ( http://www.dell.com/content/topics/global.aspx/corp/imagebank/en/index?c=us&l... ) up to date.
Some of the links don't correspond to what they should once you click on them (e.g: the D820 with D/View just links to a standard D820 on its own), and some of the latest products don't appear on that page.
For instance, the Pink XPS M1330 and/or M1530 should appear, since you already have the high resolution pics available (when the following article was first published, there was a link to the high rez pics of the M1330 in Pink: http://www.dell.com/content/topics/global.aspx/corp/pressoffice/en/2008/2008_... )
Moreover, the New Vostro line (1310, 1510...) doesn't appear on the image bank yet.
I think Dell should keep the Image Bank up to date so that Partners, retailers, the press (etc.) have easy access to good quality images of the latest product.
Similarly, customers might want to see detailed pictures of the products before buying them.
Thanks!
150
Simplify configuration choices
Dell Web Site submitted by jamesmoroni1
May 2
Configuring your new PC at Dell.com should be a pleasant experience, but it's needlessly complicated. Here's how it should work:
You click to start building a laptop, a slim desktop, or a full-size desktop.
Your next choice is processor. There should be a dozen choices here, and there should be a simple chart comparing performance bewteen the processors. I know that's not an exact science, but we should get at least a generalization.
Third choice is memory. This is really easy: 1 gig, 2 gigs, three gigs, or four gigs. Four choices, minimum pain.
Then you choose your video card, hard drive, monitor, and everything else.
When I'm shopping at Dell.com, it's frustrating to have so many different models with so many configuration options. I'm forced to decided between different models that have different memory and hard drive configuration options -- even if they're really the same box underneath the skin. I suspect this has arisen from an effort to confuse the costumer into spending more than is necessary -- that's no way to run a company.
80
Dell Small Business vs Dell Home
Sales Strategies submitted by jamesmoroni1
May 2
The split between Dell Small Business and Dell Home has been an endless source of confusion and frustration for price-sensitive customers. I don't see the need for the two separate divisions. I've purchased computers from both, and keeping track of where I bought which machine is very frustrating. It also makes it harder to be sure you're getting the best price.
Dell SB and Dell Home should go away -- it should be just Dell.com. There could be special options for people who want to purchase several machines at once, but there's no need to have separate storefronts -- the needs of small businesses and home users are very similar.
360
XP Offered to XPS420 Customers
XPS products submitted by maddog
Apr 30
Dell owes XPS 420 customers an apology and the option to purchase at reduced cost (better yet FREE) XP Pro, XP Media Center, XP Home WITH ALL drivers for installation on XPS 420 systems! I’ll gladly return my Vista disks for XP any day. I’ve learned to hate Vista with a passion I cannot express in a public forum. It’s the biggest joke Microsoft has played on its customers since Windows ME.
I recently purchased an XPS420 with Vista Home Premium. I was told by the sales person that XP was not available and would not work with this particular model. I had the system up and running XP Pro within 6 hours including hunting down drivers which was not easy. The only drivers that I haven’t been able to locate is for the Blue Tooth package (19 in 1 card reader). Some of the drivers came from the Vista Resource disk, some from the XPS210 drivers page, video card drivers from the manufacturer, and NIC from the internet using find drivers option. It feels like the system has doubled in speed and I’ve gained about 10 additional gigabytes in drive space over Vista. I’m a happy dude now BUT very disappointed in Dell for this deception. Still beats HP thought . . .
200
The "Patriot"! American Made
Accessories (Keyboards, etc.), Laptops submitted by sa2008
Apr 30
We live in a global marketplace with a global economy; however, many of us are still very proud to be AMERICAN. I would very much like to see Dell produce a laptop called the "Patriot". This machine should be AMERICAN made, and it should have a couple of really cool and patriotic color options.
color option 1 - camo with the end users choice of military logos
color option 2 - the US FLAG
I realize that Dell has move a portion of its workforce to other countries; however, I still consider Dell an AMERICAN company.
I see this type of laptop as an opportunity for Dell to give back a little to the people and the country that made it possible to be DELL.
I would also like to see a portion of every patriot laptop sold dedicated to a charity that specifically supports wounded soldiers and their families!
It's time for Dell to be AMERICAN PROUD!!!!
-60
XPS Laptop Dual Cooling
XPS products, Laptops, Laptop Power submitted by funeagle
Apr 27
1) Keep the internal fan for standard cooling when carrying the laptop around.
2) Allow the user to select a dual cooling (water plugs) as an option when configuring the laptop.
3) Hide the two water plugs inside the notebook like on the image bellow:
The user can:
1) Plug in the waterpipes when using it for extensive period at home
2) Pull out the waterpipes when moving the notebook
This way the users will be able to disperse the heat when using the laptop at home using powerful and yet affordable cooling to make the laptop enjoyably silent. Imagine a silent laptop with a reserator like on the picture bellow:
-130
Offer machine specific XP drivers.
Accessories (Keyboards, etc.), Operating Systems submitted by jtellis
Apr 28
I recently bought a refurb 1721. Because of development work I'm doing I need to be running XP Pro. I understand that this machine is designed to work with Vista, but apparently your tech guys are telling people that the drivers don't even exist for XP - which they do.
Given that you are now offering XP as an option on equivalent machines, could you post a machine specific driver package for those of us who would like to switch to XP? That way I don't have to dig through and figure out all the drivers I need, I could just bring down a standard set.
190
 track my votes
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