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How IdeaStorm Works:
Increase the Salary of all Dell Staff - except senior managers/execs Dell submitted by badblood 04/08/07
Dell profits are grand, even during low seasons. Give a little more back to all those people that make it possible - DELL EMPLOYEES! And I don't mean a bonus, I mean an honest to god meaningful salary increase. Include in that all the Dell Dudes working in call centres around the globe. Celine Dion, Coca Cola and Microsoft Advertising and Marketing submitted by steveoc 03/14/07
When I buy an CD player, thankfully, it does not come with big stickers all over it saying 'Designed for listening to Celine Dion', and 'LG Recommends Celine Dion'. Monitors and Displays submitted by kushboy 02/19/07 One of the only reasons I won't even consider purchasing a computer from Dell is that I was told I could not purchase a system without also purchasing a monitor as well. I don't need a monitor, so don't make me buy one, and I won't. 17 Comments » Moderate or ability to vote-out a topic IdeaStorm submitted by jlauro 02/27/07 Many of the items need to be cleaned out. I will not even talk about the problem of duplicate item. For example, in the Servers and Storage area, we can easily find several ideas that are laptop specific. Why bother having categories if they are not enforced, and there doesn't appear to be a way to vote misplaced articles out. Many times the ideas are good, the only problem is they spammed across all categories. 20 Comments » Option to exclude gray/voted articles from lists. IdeaStorm submitted by arclight 02/26/07 An option to exclude articles that a user already voted on when bringing up a list in IdeaStorm. For example- to be able to bring up "popular ideas" list without any 'grey' vote articles appearing. 39 Comments » Reward most popular ideas put into action IdeaStorm submitted by j.bandringa 04/21/07
Accessories (Keyboards, etc.), Sales Strategies, Desktops and Laptops submitted by rarmasu 02/21/07 **PARTIALLY IMPLEMENTED**
I find myself many, many times in dark or poorly lit environments having to guess the various keys - would be fantastic to have a backlit keyboard - with backlit individual keys as the best option. small scale build cell in malls/outlet malls Dell, Sales Strategies submitted by jgoose6 05/20/07 Install small scale build cell in malls/outlet malls to configure basic systems for shoppers. Build the systems to order, have the customer return in 1hr for pick-up, build basic configurations, install/download software in small scale burn rack, box the unit and process for pick-up. Eliminate the logistical cost, greatly reduce cycle time, owned and operated by Dell (no retailer / no middle man), customers have the ability to take it home in as little as 1 hr. Benchmark the Gibson guitars custom factory inside of the Opry Mills Mall in Nashville, TN. Comment » Service and Support submitted by dcndn 04/12/07
Despite boards like this and the Direct2Dell blog, the day-to-day customer service experience continues to deteriorate. By shoehorning customers into a preset rubric of customer options, making it difficult to reach a human operator, staffing call centers with individuals who are unable to help customers, and encouraging their customer support representatives to pass-the-buck, Dell's customer service system is resulting in the loss of customers and embarrassment to the company. Put some attitude into the Latitude Advertising and Marketing, Latitude products, Laptops submitted by jervis961 05/04/07
Dell needs a new Latitude model for people who need a stylish notebook for work but want it to be capable of play activities also. It should have a LED back lit 13.3 inch high resolution/contrast ratio trans reflective screen that swivels like a tablet but without the touch screen (touchscreen could be an upgrade). The option of a non-glossy screen would be available. Sell ink cartridges at local retail Printers and Ink, Sales Strategies submitted by guardianxps 02/21/07 **IMPLEMENTED**
So, for convenience and ease of access, can Dell sell ink cartridges through local retail stores? I realize Dell is an online store; and not suggesting you stop the online part, but also make it available through retail stores. Considering weather or other natural occurrences, and the latest discomfort from DHL leaving the ink cartridges on the door just to be stolen gets annoying. Latitude products submitted by lits 04/27/07
It is soo difficult to write a document or do anything on a laptop when the lights are off and screen brightness isnt blazing due to strain on the eyes. Service and Support submitted by smilindog2000 05/01/07
In the 90's I helped convince two companies I worked at to switch to 100% Dell. My most convincing argument was simple: "If you have a question about a Microsoft product, just call Dell." Everyone knows that calling Microsoft is a total waste of time, but the Dell support guys would typically first remind me that they don't officially support non-Dell products, but since they knew the answer off the top of their head, they'd tell me anyway. Knowing Dell products isn't enough. Bring back the Super Geeks! Dell Web Site, Sales Strategies submitted by john_saddington 02/17/07
Dell should provide a way for customers to accrue rewards, or points, for purchases! I have bought a number of Dell computers over the years, and would love to see some appreciation for my allegiance! Internet Laptop Design Contest Advertising and Marketing, Laptops submitted by mucho 02/16/07 In order to get direct input from Dell customers, and tie more closely with consumer trends, why not sponsor a contest over the internet to design a line of laptops for home/consumer use? This would tie into Dell's philosophy of direct relationships. So the new laptop would not only be built specifically for you, but also DESIGNED directly by Dell customers. Of course, designs would have to be reviewed by Dell engineers to be sure that they are technically feasible and can be built within cost constraints, etc... Seems like this could be a very cool way to design a new generation of home/consumer laptops thru collaboration directly with Dell customers. 9 Comments » Allow '+' for E-mail addresses in IdeaStorm registration form IdeaStorm submitted by deepstar 05/14/07
I use '+' and a suffix in my email address when I register on websites, so I can distinguish between spam and genuine e-mail coming from that site (for example e-bay or amazon). Desktops and Laptops submitted by velegno 05/10/07
Why dell don't leave its image of old-serious company and become a nice one such apple? IdeaStorm submitted by josmar52789 05/03/07
If Dell expects us to post ideas on this website, they need to remove some of the junk we are currently suffering with. Accessories (Keyboards, etc.), Laptops submitted by fwayne 04/20/07
Anyone who has used a laptop in dim or dark lighting knows that the keys are very difficult to see. Back-lighting the keys would be a huge improvement, and for those with vision imparements it could be a real useability feature. There are external keyboards on the market that have this feature and it would be great to have on a business or home class system. Dell machines should be the same price in the Canada as the US Sales Strategies submitted by trosendal 05/09/07
The price of a given computer in Canada should be the same as the price of the same machine in the US. There is no reason to price gouge on either side of the border. I realize that components are not made in North America so NAFTA doesn't apply and therefore tariffs can be very different from one country to the next but here's an ugly example:  track my votes
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