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Dell Should Do Hard Drive Replacement Service and Support submitted by jhirschi 04/27/07 Under warranties providing on-site service, Dell should replace failed hard drives and reload them with originally-shipped software. It's unacceptable that Dell ships replacement hard drives as a user-replaceable part and expects the customer to install the drive and reload the operating systems, drivers, and original software. 3 Comments » Desktops and Laptops submitted by mwmtjm 01/30/07 **UNDER REVIEW**
Do away with 512MB of memory as a base option to buy consumer desktops and notebooks. With Vista running best on 1GB at a minimum, don't make customers have a basic experience with the new OS because Dell wants to be able to advertise at a lower price point. The success of Vista -- and subsequently for Dell -- will be largely in word of mouth. Take a long-term view and build the momentum one great customer experience at a time right now! Dell EV | Design and Sell an Electric Car New Product Ideas submitted by dhart 02/21/07
Dell possesses the fundamental resources necessary to produce an electric car for the 21st century: Going green by planting a tree Dell, Environment, Desktops and Laptops submitted by carr0075 02/20/07
Fluffy and empty of true impact. I look forward to the time when vast Dell forests cover the barren plains of .... hmmm, I mean the vast carbon spewing life-sucking cities of....where are the tree's being planted again? Ok, the idea of planting trees is not totally without merit but, gee whiz, is this the best idea that Dell could conceive? submitted by howardnyc 02/17/07
background: on a daily basis there are thousands of computers rendered obsolete or are abandoned due to replacement Take responsibility of disposal/recycling of obsolete/broken equipment Environment, Service and Support submitted by kr4z33 02/23/07 **ALREADY OFFERED**
Somebody told me that in Germany, Volkswagen is required to accept any car they ever made there and recycle/dispose of it. This is a good idea for any consumer goods manufacturing industry. It would indirectly make Dell favor using more environmentally- friendly and re-usable materials because when people start sending heavy metal laced old computers back to Dell it would cause them problems (instead of making our children retarded). I believe that a policy like this could eventually become mandated by government but Dell could be a leader and agree to take care of the trash they cause before they are required to. Environment, Desktops and Laptops submitted by carr0075 02/20/07 Maybe DELL does this already, but DELL should offer consumers a computer recycling program for their old computers. If DELL wants to really work towards being "green" reducing the amount of computer related toxic material being dumped into local landfills would be a good beginning. Comment » Environment, Laptops submitted by anechoic 02/20/07
when a laptop is at the end of its lifecycle one should be able to return it to the manufacturer and have them recycle any and all parts. there is no spellchecker on this page/site IdeaStorm submitted by howardnyc 02/17/07 suggest: spellchecker for the entry forms when someone posts a suggestion... 9 Comments » Sales Strategies submitted by macka 03/14/07
Don't take it when it comes to upgrade prices. It's Dell that is losing out here. Dell Web Site, Sales Strategies submitted by bitoclass 02/17/07
There's apparently no way to specify or choose a delivery date for computers or monitors from your site. A Dell Linux Timeline - The Countdown Begins <strike>today</strike> in 1992. Dell, Linux, Small Business submitted by jmxz 04/20/07
For those newer to Linux, here's a timeline of Dell's involvement with Linux.
Yes, it's focused a bit heavily on notebooks now - because that's what I'm in the market for - but if your interest is in a different area, feel free to add more links in the comments. After I verify your link I'll add it to the main posting.
Operating Systems, Sales Strategies submitted by tidalsurge 04/20/07 Given the demise of microsoft and all things vista, the upcoming reign of google apps, and the newfound popularity of macintosh computers with an much better operating system, why doesn't dell consider selling a dell-branded macintosh computer. it would essentially be an apple mac, with osX, but branded as a dell 'orange' or something like that. you need to think outside the box to survive in this market. offering linux is great but consumers really want osX even if they don't know it yet. 6 Comments » Make Dell desktop systems "QUIET" Desktops submitted by jtome 04/20/07
I currently own a Dell XPS tower. It works great, but while doing professional design work it gets hot and starts making an awful amount of noise. I've tried turning on the AC during the summer, this helps but the system even gets hot in the winter time! I have another smaller Dell desktop in the other room which does not make noise, but it is not as powerful. I've upgraded my XPS system to have a TV Tuner and watch live TV. This works great but after a few hours of watching the fans are running hard. Accessories (Keyboards, etc.), New Product Ideas, Laptops submitted by chewd 04/20/07
Many people who buy laptops immediately go out & buy an FM transmitter so they can listen to their music or whatnot wirelessly on the car stereo or living room hifi. USB FM transmitters are already on the market which act as a soundcard as far as the OS is concerned and draws power from the USB bus so theres no need for disposable batteries. The one i bought has a range of 30 feet. Sales Strategies submitted by evilhom3r 04/20/07
I think users should beable to pay like $75, try a computer for 30 days, if they dont like it they get paid thier $75 dollors back and return the computer. If they like it they pay the rest of the price for the computer. Advertise Graphics RAM correctly Advertising and Marketing submitted by joffe100 04/20/07 **UNDER REVIEW**
When we say we want to buy a 512Mb graphics card we really do want a 512Mb graphics card - not 512Mb with 256mb physical memory with 256mb shared! This is really BAD and misleading advertising - you do not see other RAM memory being sold 1Gb (512Mb physical, 512Mb shared!) Stop making excuses, and start paying attention. WE WANT LINUX!!! Linux submitted by homer 02/28/07
Dear Michael Dell, We are listening, and as a result, we are working with Novell to certify our corporate client products for Linux, including our OptiPlex desktops, Latitude notebooks and Dell Precision workstations. Well you are obviously not listening. The vast majority of the Linux requests on this site are not from "corporate" customers, they are from end users seeking home computing Linux solutions. Are you listening yet? This is another step towards ensuring that our customers have a good experience with Linux on our systems. It's not a step forward, it's a sidestep shuffle. What exactly are you afraid of ... that people might actually prefer Linux to Windows? I could build and "certify" a Linux workstation in 20 minutes, without the assistance of production facilities and a team of engineers, why is this such a problem for the world's biggest OEM? Are you suggesting that Linux somehow represents a "problem" with regards to hardware, and that it's going to take a team of rocket scientists months to discover Linux compatible components? Right now, Linux works with virtually the same hardware that WIndows XP does, and considerably more hardware than Vista ... but that doesn't seem to have prevented you "certifying" Vista (a.k.a. Windows ME2). What a joke! As this community knows, there is no single customer preference for a distribution of Linux. In the last week, the IdeaStorm community suggested more than half a dozen distributions. We don't want to pick one distribution and alienate users with a preference for another. No, no, no, no. That's not how it works. This is just more excuses. At the end of the day, Linux is Linux is Linux. The distro is not that significant (other than the distinction between a commercial or community distro). Surely the CEO of one of the world's biggest companies can make a decision. Pick a Linux distro and run with it. And stop making excuses. My personal preference is for Fedora Core, but if you offered an Ubuntu desktop machine, I'd buy it, because (like I said) at the end of the day it is Linux that is important, not the distro. My primary motivation is to keep my money out of Microsoft's pockets and have an OS ... any OS ... that is not Windows. I can, and probably will, switch between half a dozen distros during the lifespan of that hardware. However, it is extremely important that you offer pre-installed Linux workstations to end-users, rather than just "OS-free" systems, because without this option, you will be helping to perpetuate the misconception that Linux is not popular. Well congratulations, you have just discovered exactly how much of a misconception this really is. Maybe you should have considered DellIdeaStorm years ago, rather than sit around waiting for point-of-sale figures that could not ever accurately reflect the popularity of something that is a free download. Trust me ... you will not alienate anyone by making a firm choice of distro support. I'm sure the tens of thousands of home users, who are demanding Linux from Dell, will be overjoyed just to have a choice of any Linux distro. We want users to have the opportunity to help define the market for Linux on desktop and notebook systems. This is just nonsensical marketing gobbledegook. Say what you mean, and stop obfuscating the truth with gibberish. You can "define" the market right now ... by selling us what we want, rather than what Microsoft dictates you sell to us. The 200000+ vote for Linux should be a clear enough "definition" for anyone ... who's prepared to listen ... and not bury his head in the sand. In addition to working with Novell, Bad move. By all means offer Microvell to any corporate user gullible enough to swallow Steve Ballmer's baseless FUD about Microsoft's intellectual property, but I think you'll find home users rather less than receptive to any distro offerings from any company that sleeps with the enemy. we are also working with other distributors and evaluating the possibility of additional certifications across our product line. This is the only promising statement in the whole response, but it sounds like a lot of hot air to me. Actions, not words. GIVE US LINUX! Are you trying to rejuvenate sales or not? Give the customers what they want. We are continuing to investigate your other Linux-related ideas, so please continue to check here for updates. Oh I'll be sure to, but I'm not holding my breath. Microsoft has you far too firmly under their thumb for me to seriously expect any positive changes at Dell. Thanks for giving us all a glimmer of (false) hope, though. 68 Comments » Advertising and Marketing, Environment, Sales Strategies submitted by john_saddington 02/19/07
I'd love to see a "Trade In" Program and/or initiative, where a customer who's been a long time customer could trade in an old system for a new one, or at least, a good sized discount.  track my votes
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