experimentongod

M1530 higher res screens

Monitors and Displays, XPS products submitted by d3fcon Mar 31

Dell,

Any chance you could update the UK site so we can order the higher res screens already available elsewhere for M1530 and also update the hard drive options so I can order a 200Gig 7200rpm one. I don't understand as these options keep coming and going, but never seem to be available all at once. All I want is:

Intel® Core™ 2 Duo Processor T9300 (2.50 GHz, 800 MHz FSB, 6 MB L2 cache)
Genuine Windows Vista® Home Premium - English
Base Warranty - 1 Year XPS Premium Hardware Support (incl. Gaming and On-Site Support)
2.0 mega pixel Camera & Tuxedo Black for CCFL Display
15.4" Widescreen™ WXGA (1440x900) TFT Display (220nits) with TrueLife™ or (1680* 1050) would be good
Biometric Fingerprint Reader with BLACK accent
4096MB 667MHz Dual Channel DDR2 SDRAM [2x2048]
200GB (7200RPM) SATA Hard Drive
NVIDIA® GeForce™ Go 8600M GT with 256MB dedicated graphic memory
Fixed 8x DVD+/-RW Slim Slot Load drive, including SW
Primary 6-cell Lithium-Ion Battery (56 WHr)

Is this too much to ask for? Sort the site and the money is yours 1 Comment »

6 major issues to be fixed by Dell

Dell, Sales Strategies, Service and Support submitted by jervis961 02/17/07

Dell became a top company by providing choice and customer service to a customer that wasn't available at the time but has since fallen behind the pack in these areas. Needing a translator when calling customer support is unnacceptable and other companies are rapidly passing Dell in technology advancements. While this site is a good start, many things need to be changed for Dell to become the market leader again.

1. Customer support needs to be in well spoken English and with employees who are allowed to do more than just read from a script. If they are speaking with a computer savvy customer the rep should be allowed to deviate from the script as long as they don't go outside the relm of normal policy.

2. Better options: Other companies offer high end components in small computers but Dell only supplies intel video processors in its 14" laptop. Dell needs to allow customers to get the size computer they need but with options from low cost through the high end so they can get a computer that is "Purely you".

3. Less forced options: I hate that I am paying for and XPS with internet security when I don't need it because I already have a subsciption that will transfer over or AOL is installed when I know I don't need it. They need to add an option of none of the above to all the added software sections.

4. Better pricing: Why is it over $200 to upgrade from 1 GB of 533 MHZ ram to 2 GB of 677 MHZ RAM? I can go to Crucial.com and get the 2GB 677MHZ kit for under $200. Upgrading with Dell after you own is even worse at over $300 this is crazy.

5. Custom Dell website: Customers want to feel special why not make a MYDELL website that when you log in you get a site designed the way you want it. If you aren't interested in the small business site it gets removed, you don't like to go thru the accessories sections when customizing a system so you don't see that section. Click on customer support and a list of your computer pops up asking which one you need help with and only shows the options for that system.

6. Customer loyalty rewards: I have bought 6 Dell systems over the last few years, why can't I get better customer service or pricing due to my loyalty to the company? 78 Comments »

Upgradeable Graphics cards for discrete notebooks at dell parts and assesories store

Accessories (Keyboards, etc.), Monitors and Displays, Laptops submitted by ward733 Apr 5

Nvidia has designed a pci express platform verry much like the desktop platform and it is existant in say vostro 1700 (8600m gt) where you have a standard platform.. One card fits all.. To that knowledge the 8800m should work just as the 8600m and as the 8700m . Not like when you wanted to take a video card from an inspiron 8600 and put it in a inspiron 5150 they would not work..two totally differant designs.. This is why we have only seen nvidia cards in the latest systems because ati hasnt conformed to that platform.. So just like the desktop line of cards the notebook graphics cards should be available for an upgrade option..With the option to pay for a tech to change them out, like the repair depot that dell has normally locally within the state..To protect dells interests if you opt for your own removal, then the components envolved in the upgrade should be enalled from warantee much like there parts only dispatch.. Comment »

Idea- Dell staff should read the various blogs that discuss Dell.

Dell Community, Dell Web Site submitted by jmxz Apr 6 **ALREADY OFFERED**

The blogs across the internet are full of interesting articles on Dell. Here are a couple examples that made the home pages of Digg and SlashDot this month (both rather popular community news sites).

Dell Abandons it's Customization Roots

"Dell intends to scale back its build-to-order service model, while increasing sales of prepackaged systems. The goal: $3B USD savings by 2011. The downside: customers expect Dell to build-to-order."
...
In other news Dell changes its name to "Dull"
...
I'm a fan of Dell kit, but when HP hae beaten you in sales for 6 successive quarters - as stated in the article - limiting the amount of customizing may save you cash, but it isn't going to get more people buying your kit is it?
...
When companies seek to recover these kinds of profits, they cut something more important.

Their reputation.

The great Dell Linux scam

In theory, a Dell machine with Linux is $50 cheaper… but the free RAM/HDD upgrade (a $275 value) is only for Windows customers. But wait, there’s more!

[... the article goes on with a reasonably summary of Dell's recent history with Linux ...]

This is the perfect example of how a company completely loses customer loyalty.

Idea: While IdeaStorm and the Dell forums are decent tools for learning what Dell fans and Dell loyalists think of Dell - the blogs outside of IdeaStorm are better for understanding the x-dell-customers and former-dell-fans that you already lost. Read (and listen to) IdeaStorm to learn how to keep your existing customers. Read (and listen to and understand) what these blogs say to learn how to get former-customers back.






Please see richard_b's comment about Dell reading blogs






3 Comments »

Updated Driver Releases

Dell Web Site, Latitude products submitted by gsulfaro Apr 7

I have noticed that the Video Card Drivers for the Intel X3100 Graphics Driver that ships on the Latitude D630 has not been updated since the 30/5/2007.

Intel have released several new revisions since then but the one on your website is still outdated and we are not able to install the package directly from the Intel website.

Please update your drivers. 2 Comments »

More Customization Options for XPS Sysytems

Sales Strategies, XPS products submitted by bundy88 Apr 8

I have been a Dell customer for about eight year's now and have recently visited their website to possibly purchase an XPS 630, me being a game enthusiast and all. It looked like a well put together system and I know Dell build's very good computer's haveing owned a Demension 4600 for seven year's with little to no problems. Upon checking out the customization options for the system I realized they were lacking certain item's that would appeal to gamer's such as a motherboard selection, cpu fans and heatsinks, power supplies, more processor selections like the new q9300 quad, and other name brand memory like Corsair xms2, and Muskin xp2 extrme then just Dominator as the only memory with a heatsink. Also Nvidia has there new 9 series of video cards out on the market, I don't know why Dell wouldn't be offering them instead of the soon to be outdated 8 series.

Another area I fell I should cover before I wrap things up is the case itself. Dont get me wrong its very sharp and sexy I was just hoping for maybe a side window option that maybe wont cost an extra $200 like the 630's big brother the 720, come on Dell thats alittle ridiculous dont you think. Also you should have the option to add extra fans to the case if the buyer deemed necessary.

In conclusion people love having options to choose from and in the case of spending anywhere from $1,500 to alittle over $5,000 for a good gaming computer we want more choices than God himself. 2 Comments »

Submit hardware specifications to the Linux Driver Project

Accessories (Keyboards, etc.), Linux submitted by upstaked 10/05/07 **REVIEWED**

Back in January kernel developer Greg Kroah-Hartman from Novell started a project offering companies free Linux driver development.

This proved so successful that Novell made it his full-time job and turned to a project with over 200 kernel developers: http://www.linuxdriverproject.org/ .

So Dell, submit specs and convince your hardware providers to do so too. I want to spend my money on great new hardware that runs on Linux.





We constantly work with our hardware partners to develop and maintain open-sourced drivers. Also, we make it clear that through their own developers (or other projects like the Linux Driver Project) they need to deliver on drivers.






13 Comments »

No OS Preloaded

Linux, Operating Systems, Sales Strategies submitted by agreer 02/17/07 **PARTIALLY IMPLEMENTED**

I have a XP Pro retail copy, will soon buy retail vista, I also like Linux: Make WINDOWS-FREE, and OS-Free an option for more than just expensive business lines.


Dell has systems available that do not have an OS pre-loaded called N-Series line. You can check them out at www.dell.com/nseries.

464 Comments »

Make XP/Linux drivers available for all model even if only Vista is pre-installed

Accessories (Keyboards, etc.), Linux, Operating Systems submitted by vineets001 09/24/07 **REVIEWED**

There are good hardware models coming out. And only Vista is pre-install option. If people want to wipe off Vista and install XP or Linux, let them do that. Make a commitment to have the drivers available.


We're working on having drivers for the hardware we ship more widely available. Click here to learn more from john_h.





31 Comments »

switch to LED monitors

Monitors and Displays, Laptop Power submitted by yardsale Jan 16 **PARTIALLY IMPLEMENTED**

I dont know why dell hasnt done this yet. switch all monitors on desktops and notebooks to LED. did you know that you can run an LED screen at full brightniess and it uses less power than a LCD monitor at the lowest brighting level?!? its cheaper, its energy efficent, and it needs to be done! promote this, if you demote i wanna know why!


Please see this announcement on current options and our plans to fully transition to LEDs over the next 12 months
70 Comments »

Do not scale back build-to-order systems

Desktops and Laptops submitted by masterr Apr 5 **ALREADY OFFERED**

Today in the news I read that Dell "is moving away from its build-to-order model to reduce costs. Dell is limiting the degree to which buyers can dictate specifications while expanding its line of prepackaged models". Please do not do this. The options build-to-order system is what sets Dell above some of the competition. By scaling this back and removing customization choices you remove some of the appeal of buying a Dell machine online. Please do not scale this back.


Please scroll down to see Dawn's comments below.


21 Comments »

Need Gigabit Ethernet in M1530.

XPS products submitted by hoodedthing 12/06/07

What about Gigabit ethernet...? It's really not new technology, and it's pretty dissappointing not to see it in the m1530. It wouldn't be that hard to implement now.. Just start sticking gigabit ethernet ports in the laptops instead of 10/100.

This kind of thing is pretty easy to do, it's not expensive for you guys, and makes a huge difference in transfer of files for wired internet. Put gigabit ethernet in the 1530. 9 Comments »

Give XPS Notebooks Gigabit Ethernet

XPS products submitted by croftki Feb 17

I understand that Dell market research says home users in general are not interested in gigabit ethernet for home networks. Those who pay for the premium design in the XPS line, however, are more likely to want gigabit ethernet. I would rather buy something more exciting than a business class notebook, but I want to build on my home technology with each purchase I make. XPS Notebooks unfortunately do not help me do this. It seems my only option is to buy a Latitude. 29 Comments »

Avoid Glare On Screens and Notebook Frames

Accessories (Keyboards, etc.), Sales Strategies, Laptops submitted by bobetsue 02/20/07

Glare and reflection from high glare screens, screen frames, and notebook computers is annoying and distract from function and use.

In stores, this may be a marketing ploy. Consumers may not fully understand the problem of glare. Online sellers like Dell should inform buyers when shopping whether the screen and case are "glare" or "nonglare."

When "nonglare" was introduced to television, shoppers considered it an advantage worthy of extra expense. In the art world, nonglare glass is considered worthy of extra expense.

How did we ever get glossy screens?

Dell should offer customers a choice between "glare" and "nonglare." 251 Comments »

Make Linux and no Operating system standard options on all future products

Operating Systems submitted by jervis961 08/17/07 **REVIEWED**

OK Dell you have committed to supplying Linux options in limited form. Since you have laid the groundwork already here is the next step. Every new product you release that needs an Operating system should have Linux and also no Operating System as an option in the configuration along side Windows. Since you have to write drivers and test compatability for Vista when making a new product just make it compatable with Linux at the same time. There will no longer be a need for a seperate sections for Linux or no Operating system since all of the products will have the option. this will help make your site easier to navigate for you customers. You can also create an ACCURATE help me choose section for the OS choices.





Check out what daniel_j has to say on the options we offer.





188 Comments »

No Extra Software Option

Software submitted by ootleman 02/16/07 **PARTIALLY IMPLEMENTED**

Would love the ability to have a clean Vista install. No AOL software, no earthlink software, no google software - just a clean, original OS.


Check out jeremy_f's update on our current software options.


596 Comments »

There should be an option of having no trialware on all computers

Software submitted by jervis961 08/23/07 **REVIEWED**

Here is a news article about trialware and how Dell feels that regular customers want it but small business ones do. Do they not look at the ideas here?

"Not interested in all of the trial software that clutters up new PCs? You're not alone: According to Dell's recent research in both focus groups and broader surveys, small-business users overwhelmingly view trialware as an irritant, not a benefit. That research has led Dell to axe the extras from its new Vostro line of small-business desktop PCs and laptops. Eliminating demo applications is a major step for Dell, which has caught flack for the quantity of trialware on its consumer PCs. (One frustrated customer went so far as to develop a "Decrapifier" utility. The company says that consumers who buy PCs for personal use do express interest in preloaded trial software, but that small-business users have different needs. By eliminating the trialware from Vostro machines, Dell says it has cut the system setup time in half. For now, Dell is the only major PC manufacturer to ship small-business systems without preinstalled trialware as a standard practice. (Some competitors, such as HP, allow customers to choose a no-trialware configuration.)"


Dell offers a broad amount of software choice and minimal software shipped. Read jeremy_f's post on the options we give our customers





154 Comments »