Design & Form Factor
Desktops and Laptops submitted by logi
02/16/07 **PARTIALLY IMPLEMENTED**
This forum is a great idea to get Dell back to #1.
What I like to see is new and innovative styling across the board on notebooks and desktops. Dell's product line looks 5yrs old and needs a total refresh.
As you can see Apple Inc. is winning conumers hearts because Apple owners are actually proud of displaying them in the living rooms instead of hiding them. Get rid of that XPS desktop design that thing is so ugly.. and come up with something consumers would be proud of displying in their media rooms.
Also I would like to see Dell create a sleak new design for a media center box so we can utilize vista home for the entertainment room and display it next to my audio and video units.
Thanks for listening Mr. Dell.
Hope_l talks about how passionate we are about design in this thread. To read more about how this idea is being put into action click here.
23016
National Call Centers [and other Service Improvement Ideas]
Service and Support submitted by henrieb
02/17/07 **UNDER REVIEW**
As a corporate customer I like Dell's products and my USA customer support. I have read the web about all the people that have had problems with Dell customer service and mine and others are not isolated incidences. If you want people to be loyal take a hint from the corporate sales and give Home users even a little customer support. My corporate help does not read scripts, they have the power to take ownership and fix the problem. Granted I do buy Gold support. If Dell thinks it saves money for bad support; I have personally talked 20 or 30 people out of buying a Dell.
* Addition: After reading several of the comments on this topic it appears that what we really want is someone in customer support that will listen to us, and hopefully help us. Culture and language barriers just make this harder. Maybe a better way to track customer performance would be to find out if they really helped someone and not how fast they can end the call. Dell management needs to start taking ownership of this problem. Maybe Dell management needs to start calling Dell support with fake problems and see it the system they created can help them, it sure does not work for us.
27691
Become the open source OEM
Linux, Desktops and Laptops submitted by ntaylor0909
02/17/07 **REVIEWED**
I read the same question on Linux forums, all the time: What is the best brand of computer/laptop to purchase for Linux. I know that there is the n series of computers and notebooks, but it could go a step further. Accept the recent offer of free Linux driver development from the Linux Kernel Community so that DELLs "just work" with Linux. Maybe look at some ideas like LinuxBIOS and/or OpenBIOS. Become the OEM that everyone recommends. There is a growing market for Open Source friendly computers and DELL could own that market.
In the past year, we've made a lot of progress on getting Linux to work well on all of our products. Our goal is to become the hardware vendor of choice for Linux users. Click here to learn more from john_h.
34128
Pre-Installed Linux | Ubuntu | Fedora | OpenSUSE | Multi-Boot
Linux, Operating Systems - Multiboot, Sales Strategies, Desktops and Laptops submitted by dhart
02/16/07 **PARTIALLY IMPLEMENTED**
Offer the 3 top free Linux versions for free pre-installation on all Dell PCs.
Quality free and open source software drastically lowers the cost of new PCs, and helps prevent software piracy. For example OpenOffice.org, the Microsoft Office alternative, can shave hundreds of dollars off the price of a new PC. Cast your vote for OpenOffice and other free software.
Offer easy multi-boot options with Windows Vista, Windows XP, or NO Windows (yes, Linux can entirely replace Windows!)
Offer trade-ins and Linux CDs for older model Dell PCs. Cast your vote for the mini Linux Dell PC and the Universal Education Dell PC, both utilizing free software.
Would you try Linux if it were this easy?
CHOICE is what consumers want on their new PCs, not annoying surprise circus-ware (the typical smattering of confusing 3rd party popup-infested software found on most new Dell PCs). Quality free and open source software is well behaved, and may be legally pre-installed on PCs, and legally shared with friends and family, sharing is encouraged! Cast your vote for consumer CHOICE and public transparency at Dell.
Please take a look at www.dell.com/open for linux options on the Inspiron.
152680
Pre-Installed OpenOffice | alternative to MS Works & MS Office
Software, Desktops and Laptops submitted by dhart
02/17/07
Provide OpenOffice.org for free pre-installation alongside Microsoft Works and Microsoft Office. OpenOffice.org is more capable than Microsoft Works, and a serious competitor to Microsoft Office, at a fraction of the cost (it's free!)
OpenOffice.org can open, create, edit and save Microsoft Word, Excel and PowerPoint files.
Provide as OPTIONS for pre-installation many other high-quality free software programs such as:
- Firefox: web browser with popup and privacy controls; say goodbye to Internet Explorer infections!
- Thunderbird: email program with free anti-spam and privacy controls
- Pidgin: instant messaging all-in-one program for popup-free MSN, Yahoo, AOL and others
&nsbp;[ed: GAIM was renamed Pidgin in April 2007 to settle the issue with AOL's trademark on AIM]
- PDFCreator: creates Adobe PDF files from any program
- Scribus, Inkscape & GIMP: desktop publishing, freehand drawing & powerful image editing
- Audacity & VLC: multi-track audio editing & universal all-in-one media/video/movie/DVD player
- Stellarium & Celestia: planetarium viewer & outer-space mapping, like Google Earth, but for our Solar System
Pre-installed quality free and open source software drastically lowers the cost of new PCs, and helps prevent software piracy. Cast your vote for Linux and other free software. Cast your vote for the Universal Education PC [ed: article removed/merged by dell_admin] utilizing free software.
CHOICE is what consumers want on their new PCs, not annoying surprise circus-ware (the typical smattering of confusing 3rd party popup-infested software found on most new Dell PCs). Quality free and open source software is well behaved, and may be legally pre-installed on PCs, and legally shared with friends and family, sharing is encouraged! Cast your vote for consumer CHOICE and public transparency at Dell.
140819
Have Firefox pre-installed as default browser
Software submitted by robinjfisher
02/19/07 **REVIEWED**
Does what it says on the tin! Most people only use IE because they aren't aware of other browsers - they think Internet Explorer is the Internet! What would really drive take up of alternative browsers is if Firefox was pre-installed as the default browser so that when people look for the "Internet" in Windows, they are using FF.
Firefox advocates at Dell have initiated discussions and driven action around exploring alternative internet browsers and experiences. As you can tell from our response to the Linux community, open source continues to be a part of our conversations about new products and services.
118323
No Extra Software Option
Software submitted by ootleman
02/16/07 **PARTIALLY IMPLEMENTED**
Would love the ability to have a clean Vista install. No AOL software, no earthlink software, no google software - just a clean, original OS.
Check out jeremy_f's update on our current software options.
120914
Provide Linux Drivers for all your Hardware
Linux submitted by gergnz
02/19/07 **IN PROGRESS**
I don't care whether the OS is pre-installed or not, I want all the hardware to be totally supported in the Linux kernel without in mucking around. I currently have a Dell M1210 and I wish the modem would work, just in case I need it. The web cam would work, just in case I need it. At least the Intel wireless card is totally supported. Thanks Intel!!
Drivers are available for Linux to make some but not all hardware work. We continue to work with our partners to provide for better hardware support. See more specifics from john_h.
84727
No OS Preloaded
Linux, Operating Systems, Sales Strategies submitted by agreer
02/17/07 **PARTIALLY IMPLEMENTED**
I have a XP Pro retail copy, will soon buy retail vista, I also like Linux: Make WINDOWS-FREE, and OS-Free an option for more than just expensive business lines.
Dell has systems available that do not have an OS pre-loaded called N-Series line. You can check them out at www.dell.com/nseries.
86220
Publish specs (physical and electrical) for notebook bays to enable third party accessory markets
Accessories (Keyboards, etc.), Laptops submitted by jmxz
04/23/07
The one great thing about desktop & rack-mountable PCs is that I can go into any computer store and get hundreds of components with which I can upgrade my computer - ranging from graphics cards, to a wide range of storage devices, to hardware interfaces I've never even heard of.
Notebooks are far more limited - I have the choices only of the tiny PCMCIA or ExpressCard cards that was originally designed for memories and is so small it's pretty much impossible for an amateur hardware hacker to do anything with those devices. The other choice of hanging something outside the laptop with USB or Firewire is far less convenient.
If Dell published the specs for it's CD-Rom Bays --- and, even better sold the empty plastic mechanical parts as a dev-kit for hardware hackers -- I wonder if it might create an interesting market for third party Dell notebook accessories.
160
Free Security/Anti-Virus Software
Software submitted by eerway
04/23/07
Instead of charging separately, Dell should offer free security software (McAfee/Symantec) on every home system. No trials, no limitations.
The bulk cost of the licenses would be mitigated by the return and increased purchases by customers -- especially as we enter the >1 computer/family era.
-160
Labtop keyboard with soft backlight
Laptops submitted by acquarian
04/23/07
Any ideas in making an optional on/off switch to have a a soft backlight on the keyboard of a labtop,
I find myself working sometimes in poor light conditions, and it would be a great idea to have a soft backlight to illuminate the keys on a keyboard.
550
Memory Expansion Beyond 4GB
Accessories (Keyboards, etc.), Desktops and Laptops submitted by nelson
04/23/07
Manufacture desktop and notebook systems that support future memory expansion well beyond 4GB.
In a world where 2GB is rapidly becoming the standard base memory for new desktops and notebooks, selling computers that will never support memory expansion beyond 2 or 4 GB is an extreme example of premature obsolescence.
Moore's law will force the universal adoption of 64 bit addressing support in operating systems and application software in the very near future.
A system that is purchased today should not be unnecessarily crippled 5 years from now because a Dell motherboard designer decided to cut corners and eliminate the address runs required for future memory expansion.
The only systems that Dell currently offers with significant potential for expansion are servers such as the PowerEdge SC1430, which does not officially support Windows XP/Pro or Vista.
830
5 minute "battery backup" on notebooks to allow fast main battery switching
Laptop Power submitted by hjwasson
04/23/07
I would like to see Dell notebook computers incorporate a small internal battery that would allow users to quickly swap out their depleted primary battery with a fresh one - without having to power off or hibernate the notebook first. Hibernation sometimes fails on resume (although far less often than Standby), and shutdown/reboot takes too long when you're in the middle of an important meeting. I've been told that Apple MacBooks allow you to swap out batteries without shutting down first.
Another alternative would be to have hot-swappable module device bays that would allow placing a secondary battery in the bay (in place of the optical drive). This is done on the IBM/Lenovo ThinkPad line of notebooks. If the notebook could run off the secondary battery while the primary battery was being swapped, that would be fine, too.
540
No extra software
Software, Desktops and Laptops submitted by richhannon
04/23/07
Please stop putting all the junk software on new Dell systems, it takes me many hours and a lot of work to take it off before I send the Dell to my client. I only order Dell systems, desktops and laptops, for clients and I make no money doing so and the extra time to get rid of the garbage useless LITE versions of all the software comes out of my pocket. Most of it doesn't work anyway.
Also, PLEASE continue to allow us to order ANY Dell system with Windows XP Professional on it. I will not be using Vista any time soon and for sure until Microsoft gets it right. I did the same when XP came out, used NT for several years for my Windows system. I have to support clients long distance and we can not handle all the problems with new Windows versions. None of my clients have an in-house IT department I am it and that is how I make my living.
Thanks for great products and support over the many years I have dealt with Dell. No telling how many systems I have "sold"/recommended to clients for you, I have been doing this since 1986.
Thanks again.
RichHannon
520
Weekend & Evening Technical Support
Service and Support submitted by euripedes
04/24/07
Being a new home Dell user, I was outraged when I placed a call on a Saturday afternoon only to be informed that the technical support desk was closed and only operated Monday to Friday 8am until 6pm.
That is of no use for people who work and rarely get home before 6pm during the week.
Why can't you provide support at the weekends?
160
British Call Centres
Service and Support submitted by euripedes
04/24/07
As a professional user of computing equipment I am always incredibly frustrated at paying good money for a call where I am constantly asking the support person to repeat what they are saying, only to find that they cannot help with problems outside the 'scripts' that they all seem to adhere to.
Can we have an British call centre please?
Can we have a support centre for 'able' users?
120
 track my votes
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