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19550

TV Commercial for New Ubuntu PCs

Advertising and Marketing, Linux submitted by josmar52789 05/03/07

Dell should produce a new commercial for the Ubuntu PCs. It could tell the consumers of America why Dell has chosen to pre-install Linux on mainstream computers and hopefully promote the advantages of this new endeavor. Plus, it's likely that Dell's Linux initiative would be much more successful. 115 Comments »

150

Rack Rails that extend to 800mm hole to hole

Accessories (Keyboards, etc.) submitted by killerbees Apr 18

Title says it all, dell rails don't fit in 1000mm cabinets configured to also accommodate Sun h/w. Comment »

2020

Start Warranty periods when the system is received, not shipped!

Service and Support submitted by markj2k Jan 31

I have purchased several Dell systems over the last month or so for myself, and some consulting clients. I've noticed in each case that the warranty start date is the day the PC shipped, not the day the PC was received by the purchaser. This needs to be changed. The order status page changes to show when the system was delivered, so Dell knows when the delivery date is. That is the day the warranty should start.

It might even be required from a legal standpoint in some areas, not sure about that. 15 Comments »

400

Audio ports shouldn't be on the front of the XPS

Accessories (Keyboards, etc.), XPS products submitted by einbauschrank Mar 27

The frontal positioning of the audio ports (i.e.: the headphones) on the XPS 1330 is uncomfortable. Especially if you have the laptop on your (gasp!) lap the headphones poke into the stomach.

A lateral position would civumvent this problem. Just out of curiousity: Why are they located at the front? 11 Comments »

210

Batteries should not stick out the front of a laptop

Laptop Power submitted by chipzero Apr 13

A number of Dell laptops come with 9-cell batteries that stick out the front, which looks weird and - in my opinion - quite ugly.

Pictures:
http://www.notebookreview.com/assets/10560.jpg
http://img5.pcpop.com/ProductImages/640x480/0/440/000440767.jpg
http://www.mikeshardware.com/reports/dells_happiest_customer/dell_2_lg.jpg

Batteries should instead stick out the back, not stick out at all, or come with a warning about their size and weight. (A lot of customers simply pick the largest capacity battery, unaware of this tradeoff in aesthetics or the many reviews that warn about this.) 9 Comments »

1510

Let me replace the Windows Key for a Linux key in the keyboard

Accessories (Keyboards, etc.), Linux submitted by silencer Feb 12

It would be nice to be able to change the windows key for a linux key when you build your machine. Every linux user would love that! :)

This is the actual windows key,

Angry

Would be nice to have one like this

Angry

Vote for it! :) 31 Comments »

290

Service Tags on monitors

Monitors and Displays, Sales Strategies submitted by ekozel Apr 14

It took 3 hours to get a replacement monitor for a bad monitor. Unfortunately Dell does not service tag monitors. In a 350 PC environment the business user doesn't always have access to records 1 or 2 years old. Also in this environment monitors and PCs move around and sometimes the pc it was ordered with is no longer the PC it's attached to, or if it was ordered without a PC makes it's very difficult to get a replacement monitor. You should consider placing a service tag on all monitors so that they can easily be tracked back to the origin of sale. Expecting the customer to maintain a record of hundreds of monitors and which ones were purchased when and the order number just isn't a feasible solution. It aggrivates the customer and takes too long to find a solution to get the replacement monitor they need. If not a service tag a serial number. 3 Comments »

200

Single SKU, single price for components across all Dell systems.

Sales Strategies submitted by vitalsupport Apr 23

Make prices for individual components that are the same between systems across your various lines the same. For example the 2-button optical mouse costs $14 when purchased with an Optiplex system but only $9 with a Vostro or Dimension. There are others like a DVD-ROM/CDRW on a server costs $99 but the same device on an Optiplex costs $27. Processors have even more widely varying prices.

The cost for the same or nearly identical component should be the same regardless of division or product line. The variance in cost between lines should be based on the inherent flexibility, capabilities, and warranty of the base model without the common components such as hard drives, memory, optical drives and such. This will make comparing a systems value easier, and make buyers feel like they are being treated fairly. This request does NOT however restrict Dell's ability to have discounts for any complete system configuration. 1 Comment »

190

Parts & Spares and compatibility

Dell Web Site submitted by pjb1008 Apr 24

When trying to get accessories for Dell laptops (eg. docking station, external CD drive etc), it is difficult to work out what I need to buy - I get lots of results back, but I need to go into the description of each one separately to work out which one is appropriate for my laptop. I want to enter a service tag, and then see only the compatible equipment.

Where there are funny connectors involved (eg. the double-height USB+power connector), that should be made clear.

It needs to be clear how the different parts relate to each other (eg. which of D/Bay, D/Port, Media base, laptop stand, monitor stand do I need?). 4 Comments »

200

Construction Printer

Printers and Ink submitted by bapepper2 Apr 23

If you want to capture the printer market consider focusing on the construction market (the largest industry in the nation). My wish list:
1. 11x17 color
2. Laser
3. 2 trays (8.5x11 & 11x17 with 250 or 500 sheet capacity...reem of paper, duh)
4. front and back capable
5. scan straight to PDF
6. tough
7. networkable/wireless
8. copy (enlarge/reduce 10% to 1000%?)
9. scan (4800dpi x 4800dpi?)
10. fax (pc-fax)
11. print (fast)

Also need a portable see through scanner for scanning plans 8.5x11 would be a good start but 11x17 would be great. Similar to the HP ScanJet 4600 See-Thru Flatbed Scanner but without a back. You would just lay the scanner on the plans and be able to see what you are scanning. This is a huge problem for Architects, Engineers, Contractors, Owners... We usually have to disassemble 200 pages of 30"x42" plans, fold up the page you want and put it on a scanner. I can not believe that this market has not been tapped.

I would be glad to give you more feed back and help with product design features/testing in the field. 6 Comments »

67550

Stripped down, fast Linux Box

Accessories (Keyboards, etc.), Desktops, Linux submitted by pawprintz 02/17/07 **REVIEWED**

How about a fast, Internet ready Linux desktop. Small form factor, pretty monitor, mouse & keyboard, the O.S., OpenOffice & Firefox. Cheap'n'fast


Dell sees the value of this idea, and is keeping the sugestions for a Linux small form factor on the radar. john_h will let the community know of any new information as it comes.




128 Comments »

290

Computers for Autistic Children

New Product Ideas submitted by eitniears Apr 29

Hello, my son, Ian is 6 years old and has Autism spectrum disorder. One of the characteristics of autism is restricted interests. Well, my sons' interest is quite restricted to computers!!
And his brand of choice is DELL.
We have purchased him about 5 different VTech brand computers for kids. He masters them almost immediately and gets frustrated because he likes WORD so he can type.
It would be awesome if DELL made challenging computers for kids , especially kids with autism.
This was in fact Ian's idea. He desperately wants a DELL computer of his own, a LAPTOP!!! He is very specific. I recently purchased a new Dell Desktop sytem and let the kids have my old DELL. Well, Ian is tired of it and now wants a Laptop.
He is so funny.
Please consider doing something for kids on the autism spectrum that are interested in computers!
Thank you! 7 Comments »

330

Introduce a "No Component" Option When Customizing

Environment, Service and Support submitted by fahdriyami Apr 23

Intoduce an option to not choose a PC component especially for the XPS Desktop Range, most of Gaming Consumers have already built a PC before and have some of the essential components already, for example, i already have a compatible Intel processor and want my Dell shipped without a processor to save money. a "No Component" limit should also be applied, and not all components should have this option. Talking from a business point of view, this could reduce electronic waste in the long run, however it could also reduce sales of the components which could upset manufacturers...
BUT, the earth is more important. 28 Comments »

320

Nothing beats a hardware wheel for volume control!

Accessories (Keyboards, etc.), Desktops and Laptops submitted by wheelie Apr 22

A simple request – an old fashioned analogue wheel for volume control for every computer with speakers. Fiddling with software volume controls [beep beep beep beep…] is a miserable experience and even hardware button controls are limited – the increments are usually too big or small for a given audio file. Reinvent the wheel! 3 Comments »

190

All Dell monitors must support 32 bits color

Monitors and Displays submitted by winoffice Apr 29

Just now I came across a Dell widescreen flat panel LCD monitor, the E198WFP (http://accessories.us.dell.com/sna/products/Displays/productdetail.aspx?c=us&...). Alongside the fact that this monitor does not have 1920x1200 (which already makes me unlikely to buy it), even worse, the monitor only supports 24 bits color (click "Tech Specs" and see "Color Support' under "Display")! Today there exists much software that will not even install or run (without 32 bits), and yet some Dell monitors come with only 24 bits! That makes this monitor completely not viable for most use. Dell needs to upgrade all non-32 bits monitors to 32 bits color. 1 Comment »

10990

Tell us what WiFi chipset a laptop has.

Broadband and Mobility, Dell Web Site, Linux, Laptops submitted by tonyb2006 08/29/07 **UNDER REVIEW**

Tell us the WiFi chipset used in a laptop before we buy it so we know if the WiFi chipset supports a feature we want, or if it supports Linux or another operating system that we intend to use. The WiFi chipset being like "Intel ipw2200" or "Broadcom BCM4306", or "Ralink rt2500".







17 Comments »

450

Use the Intel network cards instead of Broadcom

Accessories (Keyboards, etc.), Laptops submitted by thefirstm Apr 25

I think that Dell should stop integrating the wired Broadcom 44xx card (or 57xx card for professional PCs). Since as far as I can remember, every Dell laptop has come standard with these, where the Intel counterparts are much better. Every Intel chipset since the ICH2 southbridge has come with an integrated ethernet controller, and since the ICH5 this has been a gigabit controller. Additionally, it seems as if it would be cheaper to use the Intel controller. To utilize it, all you have to do is add a PHY chip instead of a whole ethernet controller. I think Dell needs to get over its Broadcom thing and start offering gigabit controllers in its home and small business laptops by switching to the Intel integrated controller. 7 Comments »

340

Adopt the truly Green and universal GreenPlug Power Supply standard

Environment, Laptop Power submitted by diggaddict Apr 30

Green Plug is the first developer of digital technology that enables real-time collaboration between electronic devices and their power sources. With Green Plug, however, intelligent power supplies communicate with electronic devices and agree upon device power requirements for all devices connected to them. All cables and connectors are uniform; so, they work with any device! Being intelligent power sources, they eliminate wasted “phantom power” (power that is wasted when chargers are plugged in and either connected to devices that are fully charged or have no devices connected to them) and improve power utilization and efficiency.

Come on Dell - Save the Planet and Support GreenPlug ( www.greenplug.us ) !!

We can do away with all those ridiculous powerblocks and have one power standard. If you dont do this I am sure Apple will soon. 2 Comments »

210

Pre-load OS on Replacement Hard Drives

Operating Systems, Servers and Storage submitted by rperritt May 2 **PARTIALLY IMPLEMENTED**

When a Hard Drive fails on a Dell system and Dell replaces the hard drive with a new one, this is great. But often the end user is left re-installing the OS. Many novice users may do a poor job of this. Dell should have an image for that user (even if it is only an OS without any other licensed software) and have it already on the replacement drive. This way the user only needs to physically install the drive (or the tech can do it). The OS will just boot. Surly the additional features in Vista will allow you to do this in a cost effecent maner?


Please see aaron_h's comment below
5 Comments »

360

Provide a fix for Media Direct instead of asking user to reformat

Servers and Storage, Software, Desktops and Laptops submitted by programatix Apr 26

Dell Media Direct feature is too easy to break. A minor change to the partition layout or size will simply break it. When this happen, pressing the Media Direct button when the system is turned off will not start Dell Media Direct anymore.

The current solution from Dell is to reformat the HDD. This is unacceptable. There should be a way to fix it! So far, I tried in vain.

I've encountered this problem several times and I'm tired of reformatting the HDD just to make Media Direct to work.

The problem always started with error like, "MD Extention Partition Error" when the Media Direct button is pressed when system is off. This is what I've tried to fix the problem,


  • Start using Media Direct CD. Quit the process to return to command prompt. Run "setupmd /diskno=0 /type=DD". Run "md3patch". Reboot. After this process, if I press the Media Direct button to start the system, it will just display Media Direct splash screen and stay there.
  • Boot up to Vista. Insert Media Direct CD. Go to DellKit folder. Run "md3utils /mapmd3=x". Checked drive X: and everything seems fine. Tried to rebuild the drive by running "XPS M15301.exe" and "XPS M15302.exe" but it doesn't solve the problem.
  • Since Vista is in partition 3 and MD3 is in partition 4, I tried running "rmbr DELL 3 4" in DellKit. Doesn't solve the problem either.


I also found out that the MD3 partition is hidden with unknown state because the type of the partition is set to "DD". If I set it to "OB", it will turn into FAT32 and can be viewed normally with Windows Explorer.

I don't see anything special with the implementation of MD3 partition but why is it so complicated in reviving it when it is broken? Please Dell, instead of asking users to reformat the HDD, provide a way to fix it or rebuild it without reformatting the HDD. 3 Comments »



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