Standardize Power Cables for Laptops
Accessories (Keyboards, etc.), Laptops submitted by badblood
08/27/07 **UNDER REVIEW**
Nothing is more annoying than laptop power cables that are not interchangeable from one computer model to another or from one brand of computer to another. Power cables have been standardized on most electrical applicances, including desktop computers for decades.
Make an effort to promote and implement standard power cables for laptops.
Please see dawn_l's comments below.
24720
Detachable laptop screen
Laptops submitted by ekoey
04/28/07
As a consultant, I spend many hours a day behind my Dell laptop at the customer's workplace. To improve the ergonomics of this situation, I have to carry around a separate (full-sized) keyboard and (foldable) laptop stand in order to position the keyboard and the screen at a more optimal distance and height.
Many of my colleagues are doing the same.
If the laptop screen would have been detachable, we would only need to bring along a standard for the screen.
My product proposal: make the laptop screen detachable (at the hinges) from the keyboard/computer, with a long enough cable to be able to place the screen on a standard (an integrated standard would be even better).
190
Treat Puerto Rico as part of the states
Service and Support submitted by arthau
04/28/07
Puerto Rico is treated as a foreign country even though it is part of the US.
Sales, service, product offerings for Puerto Rico are different from those offered for US based customers.
Other companies treat Puerto Rico as part of their US organization and are very successful.
160
Offer XPS M1710 BluRay Kit
Gaming, XPS products submitted by muzicman82
04/28/07
I purchased an XPS M1710 notebook in early December 2006. Not two weeks later, Dell announces that the same model is available with a BluRay drive, and is nVidia PureVideo certified.
Granted, at the time of my purchase, this new hardware option was not in my budget... but what if I want to add it later? Do I spend another $3,200 on a new system of same model?
And so, my idea is simple. Offer upgrade packages that give recent or past purchases additional upgrades, preferably at a discounted price than just ordering the "spare parts".
For example, if I want this slim BluRay drive in my current system, you could offer that packaged with the current top of the line nVidia graphics card. Or perhaps bundle it with additional memory.
Many Dell customers including myself currently resort to online marketplaces such as eBay to find "after market" parts, or those we can't simply purchase from Dell directly.
While I am speaking for my own instance, upgrade kits for other systems and models would certainly be a huge benefit.
130
Integrated Universal Remote For Laptops
Accessories (Keyboards, etc.), Laptops submitted by transit60
04/28/07
Dell should partner with Logitech to develop an integrated universal remote control. Not a seperate, hand held remote, but a system that would be within the laptop, with control buttons in place of the media control buttons currently on Inspirons in the front. Software based controls could also be implimented. For those of us who use their laptops at home in the living room, we would never have to hunt for the remote again.
160
DELL GAMR Line of PCs - Smaller than Shuttle
Gaming, Desktops and Laptops submitted by reg
04/28/07
Dell should design a DELL GAMR Line of PCs - Smaller than Shuttle:
UltraSmall Motherboard, 2 Hard drives, 2 card slots, lots of USB ports,
built in surround sound, 10/100/1000 Gigabit LAN card, Handle on top for
easy lugging. Spill proof - (for ah, soft drinks, ya thats it....)
head phone jacks, USB ports on the front and back, Slim line slot load DVD burner,
firmware supports the latest and fastest dual/quad CPUs and most advanced Graphics Cards.
(inspired by vswap)
140
Make all notebooks' warranty global
Service and Support, Laptops submitted by painterhenry
04/28/07
Notebooks are meant to travel around, not just within a country but also globally. I propose each and every single Dell notebook should carry international warranty.
This has little practical impact to business travelers who usually stay in another country for too short a time to utilize the international warranty for repair and service. But this means a lot for students (especially those in college) who are going to study overseas or for immigrants who are moving to another country.
150
The Ultimate Computer Maker
Dell Web Site, Service and Support submitted by yertthedestroyer
04/29/07
Here you go. My list of THINGS that will make Dell go to OEM GOD.
HP, Apple, and all those others are already lagging. They missed out on the first item of this list, the very item that allows this list to exist.
1. Allow Customers to Contribute to the Success of Your Company.
As said, Dell is doing this. Congrats guys.
This one is in the works already, and probably the number one for everyone else, so it needs stated.
2. Offer options on the Operation System Installed (or not installed), Including Dual Boot.
As said, this has the first part being worked on. Again, Congrationations!
Okay, enough brown nosing. Here goes some stuff you haven't done yet.
3. Allow an option of software installed, and not installed, in a simple dialoge when you first get your PC. If possible, it can even be done when ordering your Dell.
4. Allow coupons, options, and offers (volume purchases of expensive software to cheapen it for your customers) for USEFUL and Open-Source programs, such as:
Adobe Creative Suite 3
Paint.net
GIMP
Max
Maya
Blender
Dia
Open Office
Microsoft Office
Audacity
Avast!
4. Make more useful utilities (i.e. The DVD player, and WiFi searcher built in with some Dell Laptops) for your hardware.
5. Improve customer service.
6. Streamline the Website so that Customers can easily find what they want in a computer from Dell (i.e. Start by Spec, not by product line), and customer services, such as Drivers.
7. Write cross platform drivers for all means of system (netBST, FreeBSD, Linux, Windows, ect.) and include them on the Dell website.
8. Include system utilities, drivers, program offers, an OS back-up, and a Live Linux Distro (for OS-less systems) in disks included with the system. Allow these disks (except perhaps the OS) to be downloaded and burned to disk from the Dell website.
9. Make a trade-in program for old PCs that includes proper disposal, donations to local schools, and hard drive reformating to protect the customer, and improve Dell's image.
10. Include Military, Educational, and most importantly, Elderly Discounts.
(Elderly Discounts would hopefully encourage the old to use computers.)
11. Include cords and/or utilities to transfer files from previous computers.
12. Make or Sponser a Linux Distro with the condition you cal brand it something like "Dell-nix" or "Dell-bunu" when you sell it installed on a Dell computer.
13. Make egonomic keyboards and mice standard, and both optional for computers.
14. Don't accept sub-par monitors or other parts.
15. Support 64-bit standard. Make 32-bit OPTIONAL. 32-bit only has a few more years, as it is obsolete with a limit that is holding back progress.
16. Allow almost anything to be optional. This is the key. If the customer wants to receive the parts of the PC so he can build it, do so. If the customer wants Linux, Vista, but not XP, do so. If the customer wants to add his own RAM, do so.
17. Go Green. Environment is the king.
LAST, BUT NOT LEAST! 512 MB doesn't cut it in a Home Media Center, and you shouldn't tell people it will. That is the reasoning behind Number...
18. "Dell Quallity Assurance" . Make it so that it pays not to go below the "Dell Quallity Assurance" and make it so customers know you won't sell them something that will be so slow that their old computer is an upgrade.
170
Slick and Sleek
Laptops submitted by abhishekn
04/29/07
We need a laptop that can be called a notebook. Other than MacBook Pro and a few other laptops, we still have to carry a huge load and end up having back problems at an early age.
Dell, be innovative, add webcams to all your laptops. Make them small, something like OLPC. Make software customisation more simple. Like Google Pack, make it optional to install crappy links to AOL, etc.
Again FORM FACTOR...we need a computer that's easy to carry, very easy...
20
Primitive mode for children on linux computer
Linux submitted by steve2
04/29/07
What i have in mind is a button on the login screen, that bypasses the login and takes one to a very restricted interface, isolated from the rest of the computer, perhaps by a chroot (or by better means), that a child can use.
For example this childrens interface could be the sugar interface, that was developed by the olpc xo project. That one was designed to be understood by someone who is just learning to read and write. It is open source and can be made to run on other computers than the xo.
This would give the kids an easy environment, while keeping your data safe from them. It would additionally give a safe option for letting guests look something up on the internet or such. Anyone with login and password would of course not get sugar but a full gnome or kde or whatever environment for doing their work.
160
Numerical Keypad on 17" Laptops
Accessories (Keyboards, etc.), Laptops submitted by colonel62359
04/29/07
As a sales associate in a common Canadian big-box store, this is a common trend. Laptops with screens larger than 15.4" are generally used less as "on the road" laptops, and more as portable desktops. Many individuals do not wish to use a separate keyboard; as such, many 17" machines now come with a built-in numerical keypad in addition to the typical 88-key laptop keyboard. This is one major point that has deterred me from considering a Dell laptop, considering that I do a lot of typing and frequently use the NumPad.
300
Better Notebook sound and features
Laptops submitted by foxx
02/17/07
I was looking for a high end notebook for video editing. Every Dell model I looked at was missing something essential.
Most serious is the lousy sound. I can understand for low end notebooks, but high end need A REAL SOUND CARD. I would have been willing to buy a sound card, but that required a PCMCIA slot and you had elimintated those. I gave up.
4689
Sales Integrity and Customer Experience
Service and Support submitted by tripmeist
04/29/07
As a Dell Customer, I expect to be told the truth about what components are compatable with each other, and what I can legitimately exprect from the Tech Support Representatives should I need to use their services.
1) While it is clearly articulated on Dell.com that the warranty on a respective system has telephone support as the first line of contact, and that parts are dispatched after phone support if that is the determined resolution ... you do not in any way state that the CUSTOMER, the END USER, will be expected to install many of those parts with help from a Tech over the phone. WE NEED TO KNOW THAT. You need to be very, very clear and articulate about this. You need to have full disclosure about proper expectations on the part of the PURCHASER of your products. You should make it very clear that Next Business Day Service does not explicitly mean that a Dell Technician will be sent out the next business day for purposes of TROUBLESHOOTING. You need to be very clear, and make the buyer aware that a Technician will only be dispatched to REPLACE PARTS, and WILL NOT BE DISPATCHED FOR PURPOSES OF TROUBLESHOOTING A PROBLEM.
2) Dell needs to be EXTREMELY OPEN AND HONEST about what the warranty covers, especially in the upsell and premium warranty purchases. BE EXTREMELY OPEN about the fact that just because the customer paid for a software application through Dell, that the software is still not part of the warranty. WAY TOO OFTEN ... we are told that the warranty covers everything, only to have a rude awakening when the Tech Support Rep utters the words "that is not part of your warranty." In particular, your Sales Reps need to STOP telling customers that everything is covered by their warranty. Your warranties on your systems are for HARDWARE only, and "BEST EFFORT" on anything else beyond the most basic of installations and initial setup of software SOLD BY Dell.
2) Your Sales Representatives need to be trained and educated regarding ethics, truthfulness, and integrity. Too many times, they have upsold a customer when that customer not only didn't need the upsell, but the upsell was not compatable with their current configuration. When a potential customer is only interested in baseline internet functionality, or business functionality ... WHY, WHY, WHY ... upsell them on equipment and services that they will not use, and don't understand? Take your sales reps OFF COMMISSION. EDUCATE your sales reps on the Technology that they are selling, and the integrations of the components ... This way they can have a legitimate, intelligent, and factual conversation with their customers about what will work with what, what they should legitimately buy for their current and near future needs. The technology changes so fast. Your sales reps should sell with the mindset that if they are honest about a customer's current needs, and their near-term potential needs (like 3 years), then a customer will feel as if that sales rep was actualy LOOKING OUT FOR THEIR BEST INTEREST ... and not the sales rep's own bank account. Your Sales Reps NEED TO KNOW WHAT COMPONENTS WORK with each respective component. Too often a video card is sold with a monitor when they are not compatable with each other, for example.
FULL DISCLOSURE ... TRUTH IN ADVERTISING ... INTEGRITY ... LONG TERM RELATIONSHIPS.
90
Alternatives to Intel
Desktops and Laptops submitted by skippydaroo
04/29/07
Stikes me since all the Linux biggots on here are desparate for <insert> to be pre-installed, that there isnta actually that much requirement for the CPU to be an Intel. This opens up scope for a nice array of other vendors who would make lovely alternate platforms and still be supported under Linux.
Laptops with mips in them would be cool, litteraly, and whould be a darn site cheaper as well.
I quite fancy a desktop with a Power PC in it, nice dual core G5. or even a nice cell processor.
This could make DELL different
120
Ask the customers, not the nerds!
IdeaStorm submitted by cullend
04/29/07
This isnt a rip on nerds/ geeks or people who use this site. The fundamental problem with ideastorm is that it is influenced by smart people, who have more time, and know more than the average customer. Why doesnt Dell make a runonce software, so on first bootup the user is presented with the top 10 ideas, and they can vote, or creat there own. That way, the real customers can decide!
-160
Solid State Memory = System; HDD = user data
Laptops submitted by andepiel45
04/29/07
I think that there are two options for splitting OS from user data:
a.- Allocation on a 40 GB solid state memory (if fast enough).
b.- Using two HDD inside the laptop.
First way reduce size of the laptop, second gives more space to the system.
I think is crucial to avoid replace the old partitioning way and use two complete devices.
230
 track my votes
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