daniel.versola

Dell Small Business vs Dell Home

Sales Strategies submitted by jamesmoroni1 May 2

The split between Dell Small Business and Dell Home has been an endless source of confusion and frustration for price-sensitive customers. I don't see the need for the two separate divisions. I've purchased computers from both, and keeping track of where I bought which machine is very frustrating. It also makes it harder to be sure you're getting the best price.

Dell SB and Dell Home should go away -- it should be just Dell.com. There could be special options for people who want to purchase several machines at once, but there's no need to have separate storefronts -- the needs of small businesses and home users are very similar. 23 Comments »

Create a blog describing some features of future products.

Advertising and Marketing, Dell Web Site submitted by ccpljat Apr 27

I think you should have a page where you describe some of the product ideas that are soon to be available so that people can see where you are going and what your plans are. You wouldn't have to put full details out, but just some bait. This would probably help your sales. Also, some pre-release pictures of products would be nice. You may already have something like this in place. If you do, then you are ahead of me. 2 Comments »

Service Tags on monitors

Monitors and Displays, Sales Strategies submitted by ekozel Apr 14

It took 3 hours to get a replacement monitor for a bad monitor. Unfortunately Dell does not service tag monitors. In a 350 PC environment the business user doesn't always have access to records 1 or 2 years old. Also in this environment monitors and PCs move around and sometimes the pc it was ordered with is no longer the PC it's attached to, or if it was ordered without a PC makes it's very difficult to get a replacement monitor. You should consider placing a service tag on all monitors so that they can easily be tracked back to the origin of sale. Expecting the customer to maintain a record of hundreds of monitors and which ones were purchased when and the order number just isn't a feasible solution. It aggrivates the customer and takes too long to find a solution to get the replacement monitor they need. If not a service tag a serial number. 3 Comments »

If I ran Dell laptop division

Laptops submitted by steve121 Apr 14

1. All laptops would be built with easily removable hard drives.
2. I would discount new laptops about $50 for purchase without a hard drive.
3.The owner of a new Dell laptop would be able to remove the hard drive from the old laptop, put it into the new laptop in 4 minutes or less. The new machine would then start and all the old files , programs, itunes, photos, ect. ect are on the new machine.
4. There is no stress to the new purchase. No screaming. Everything just works. 38 Comments »

Backlit Keyboards

Accessories (Keyboards, etc.), Sales Strategies, Desktops and Laptops submitted by rarmasu 02/21/07 **PARTIALLY IMPLEMENTED**

I find myself many, many times in dark or poorly lit environments having to guess the various keys - would be fantastic to have a backlit keyboard - with backlit individual keys as the best option.

I would actually pay extra for that convenience if the option was available.
This could be done for desktops or notebooks.


Check out the white LED backlights on the <ahref>XPS M1730.
296 Comments »

No Extra Software Option

Software submitted by ootleman 02/16/07 **PARTIALLY IMPLEMENTED**

Would love the ability to have a clean Vista install. No AOL software, no earthlink software, no google software - just a clean, original OS.


Check out jeremy_f's update on our current software options.


590 Comments »

There should be an option of having no trialware on all computers

Software submitted by jervis961 08/23/07 **REVIEWED**

Here is a news article about trialware and how Dell feels that regular customers want it but small business ones do. Do they not look at the ideas here?

"Not interested in all of the trial software that clutters up new PCs? You're not alone: According to Dell's recent research in both focus groups and broader surveys, small-business users overwhelmingly view trialware as an irritant, not a benefit. That research has led Dell to axe the extras from its new Vostro line of small-business desktop PCs and laptops. Eliminating demo applications is a major step for Dell, which has caught flack for the quantity of trialware on its consumer PCs. (One frustrated customer went so far as to develop a "Decrapifier" utility. The company says that consumers who buy PCs for personal use do express interest in preloaded trial software, but that small-business users have different needs. By eliminating the trialware from Vostro machines, Dell says it has cut the system setup time in half. For now, Dell is the only major PC manufacturer to ship small-business systems without preinstalled trialware as a standard practice. (Some competitors, such as HP, allow customers to choose a no-trialware configuration.)"


Dell offers a broad amount of software choice and minimal software shipped. Read jeremy_f's post on the options we give our customers





132 Comments »

A NEW AGE FOR LAPTOPS BEGiNS """" PORTABLE LAPTOPS """"

Laptops submitted by fatihbarut Apr 7

Laptops must be portable. And all parts of it (CPU-RAM-Video Card) must be replaceable like cd-dvd driver or battery of the laptop. (picture 3
http://img254.imageshack.us/my.php?image=wholelaptopbt0.jpg )

Lets think I am a customer who has 750 dollars. And want to buy a new laptop. Then I go to dell shop. There are stands in shop. Which start with laptop cases (
picture1
http://img254.imageshack.us/my.php?image=caseed0.jpg

picture2
http://img254.imageshack.us/my.php?image=casescreenbr6.jpg
) and continue like this

Case(15 inc -17 inch -21 inch) -> Screen -> (15 inc -17 inch -21 inch) -> CPU -> Ram -> video card -> audio card -> HDD-> DVDrom -> mouse and EXİT.

I can chose what ever I want. And build my system exactly what I need, and upgrade it when ever I want...
Just this. No waste of anything. And easily upgradable systems. 2 Comments »

Microsoft will extend life of Windows XP - Idea: Dell, make sure they let you put it on your computers.

Operating Systems submitted by jmxz Apr 4

Interesting CNet article:
Microsoft will extend life of Windows XP--again

April 3, 2008 11:17 AM PDT

As I predicted last week, Microsoft has decided to extend the life of Windows XP, although[ some gotcha's ...]

Microsoft will give PC makers the option of using Windows XP or Vista on [some models]

...The decision to discontinue Windows XP might have driven even more device makers into the hands of Linux, hence the extension.

Yeah, I know that so far Microsoft only announced they'll be letting manufacturers do this on low-end computers.

But Dell, for your customers, ask them to make it available on your higher end models as well. 15 Comments »

drop DHL as a shipping courier

Service and Support submitted by hrabak 06/01/07

I suggest that Dell drop DHL as their overnight shipping courier. I have been generally unsatisfied with their service to my workplace in the past, but this week was the icing on the cake. I'm very pleased with how Dell went above and beyond to resolve the situation, even refunding my shipping fee, but DHL's terrible service was unexplainable and inexcusable. This transaction has raised my opinion of Dell, but lowered my already low opinion of DHL. Though I would love to give Dell my business in the future, if it means waiting a week for an overnight package to arrive, I would consider shopping elsewhere, at least when I'm in a hurry. Please don't lose me (and others) as a customer because of another company's shoddy service! 48 Comments »