cplummer

No Extra Software Option

Software submitted by ootleman 02/16/07 **PARTIALLY IMPLEMENTED**

Would love the ability to have a clean Vista install. No AOL software, no earthlink software, no google software - just a clean, original OS.


Check out jeremy_f's update on our current software options.


591 Comments »

Have Firefox pre-installed as default browser

Software submitted by robinjfisher 02/19/07 **REVIEWED**

Does what it says on the tin! Most people only use IE because they aren't aware of other browsers - they think Internet Explorer is the Internet! What would really drive take up of alternative browsers is if Firefox was pre-installed as the default browser so that when people look for the "Internet" in Windows, they are using FF.
Firefox advocates at Dell have initiated discussions and driven action around exploring alternative internet browsers and experiences. As you can tell from our response to the Linux community, open source continues to be a part of our conversations about new products and services.





1198 Comments »

National Call Centers [and other Service Improvement Ideas]

Service and Support submitted by henrieb 02/17/07 **UNDER REVIEW**

As a corporate customer I like Dell's products and my USA customer support. I have read the web about all the people that have had problems with Dell customer service and mine and others are not isolated incidences. If you want people to be loyal take a hint from the corporate sales and give Home users even a little customer support. My corporate help does not read scripts, they have the power to take ownership and fix the problem. Granted I do buy Gold support. If Dell thinks it saves money for bad support; I have personally talked 20 or 30 people out of buying a Dell.

* Addition: After reading several of the comments on this topic it appears that what we really want is someone in customer support that will listen to us, and hopefully help us. Culture and language barriers just make this harder. Maybe a better way to track customer performance would be to find out if they really helped someone and not how fast they can end the call. Dell management needs to start taking ownership of this problem. Maybe Dell management needs to start calling Dell support with fake problems and see it the system they created can help them, it sure does not work for us.


663 Comments »

pre-install Adobe Flash Player Plugin

Software, Desktops and Laptops submitted by helmecj01 05/07/07

pre-install Adobe Flash Player Plugin for IE or Firefox on dell computer Comment »

pre-install all the Microsoft updates

Operating Systems - Multiboot, Software, Desktops and Laptops submitted by helmecj01 05/07/07

pre-install all the Microsoft updates for Windows Vista & Windows XP on dell computer. 4 Comments »

UK Support Centres for UK Customers

Service and Support submitted by neopuma 05/07/07

If it's one thing that always will annoy me its the fact that UK Customers are put through to call centres in India. Although this makes your service cheaper for both consumers and yourselves (Dell), we, as British people want to speak to someone who can understand what we're saying.

I recently made a phone call to Dell only to be put through to 6 different departments to enquire about a backpack, including a USA department and an Irish department.

82% of people don't like calling oversea call centres
83% of people are afraid of misunderstandings
74% of people have data security fears
Only 29% of people would use an oversea call centre for cheaper products

A vast majority of people have had bad experiences
Source: Mintel / BBC

Business Experts now claim businesses with UK call centres have a major advantage over other companies with oversea call centres.

Don't you agree its about time you considered moving them? 2 Comments »