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560

EASY Refund Form for MS Vista and Works

Service and Support submitted by reg 03/26/07

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For all the people who just bought a Vista Dell,
Tried it,Hated it, and uninstalled it.

How about an Easy way to get your 15% rebate for MS software?

A simple on-line form, where Dell customers could type in their
purchase order #, machine ID Tag, and personal information.
Get an RMA reference number from Dell,
and mail back the CDs and Key Code Cards.

MS Works is Useless if you already have MS Office or Open Office:


http://www.openoffice.org/< Dell customers get cash back, or at least a Dell Gift card to buy something
they DO want.

Dell Germany gives refunds to their customers.

Dell should make it Easy for all customers to get the most value out of their new Dells.

Thank you.
</font> 9 Comments »

330

Use widely supported components and Peripherals on Open Source machines

Accessories (Keyboards, etc.), Inspiron products submitted by jdwilliam 09/14/07 **REVIEWED**

My recently purchased Inspiron 530 (purchased as a FreeDOS system) has sound, integrated NIC, and fax/modem that are not recognized by OpenSuse 10.2. These Open Source systems need to have hardware that is widely supported by the open source community, not just hardware that Dell has worked with Ubuntu to create drivers for. I would certainly rather have had components that were usable rather than cutting edge.


Please see matt_d's comment
4 Comments »

80

Business Tech Support Should Be working off of Vista OS

Service and Support submitted by plba 09/28/07

Recently, my small business had to call Tech support right out of the box because the system we received did not come configured as requested. We spent 1hour and 47 minutes on the phone with one tech. She said Dell's Business Support Team was working off of XP Systems so she was not that familiar with Vista. This is a problem for Business' where time means money. In addition, it ends up costing Dell more money because Techs spend more time trying to solve problems of an unfamilliar OS (Vista)

Also note for attention to Detail. We ordered this Dell XPS 720 with 2 Dual GeoForce 8600 Graphics Cards through Dell's Premier Sales team. Despite the Sales Rep's best efforts, the system came SLI Enabled when we requested none, and came with an out of date driver which caused resolution problems. We were able to download the correct driver with the help of the Tech, but it should have never happened. Systems should be shipped with the most up to date drivers.

Attention to detail is important for Small Business because we don't have all the resources that a large business has. Therefore, we rely on our suppliers to deliver goods that run directly out of the box. I came back to Dell after purchasing my previous 2 systems from HP hoping that Tech Support had improved. While I am happy with the system now that it is working, the time I spent to correct factory errors caused me to take time out of my day which I could have used trying to run my business.

The bottom line is there needs to be attention to detail in the factory and Techs need to undertsand Vista OS better. 6 Comments »

680

Time to bring out the QUAD-CORE processors...!

Accessories (Keyboards, etc.), Desktops submitted by michaelyork29 09/20/07

Dell,

I think its about time you bring in the new quad-core processors from Intel (and maybe AMD when they come out with them) as an option on some of the new desktops and possibly laptops. People who multi-task on their computer of use a lot of CPU power need these processors and by doing this you'll also be one of the few companies now putting these processors in consumer desktops which would give you an advantage to the "others."

Intel Core 2 Quad 18 Comments »

3260

Don't make it difficult for people to find Ubuntu machines

Dell Web Site, Linux submitted by xivulon 08/09/07

Ubuntu is now shipped to Europe, but it is hidden away and not that obvious to find. If you did not follow the news, you would probably have missed it completely. What link do people usually follow when buying a laptop at dell.co.uk? They follow the most preminent links:

Notebooks > Home > Home Essential Notebooks

This is where they usually end up to: http://www1.euro.dell.com/content/products/features.aspx/notebooks_good?c=uk&...

The inspiron 6400 does come with Ubuntu, but do you see a "Select with ubuntu" button anywhere? I don't think so. If you want a Ubuntu machine you have to get there via a completely different route, by selecting the OS first (on the less visible left column) and then the machine... You can do that for XP too, but with XP you can also select the machine first and then the OS. Why is it not the same with Ubuntu? Moreover, if you click on the laptop image, it will automatically select Vista (thus giving it far more preminence).

So, I am glad Dell started shipping Ubuntu, but to me it looks like they only want to make informed geeks happy, while hiding the option to average joe. If Dell was really serious they should have Ubuntu listed in the customization section of each and every supported machine.

Customize your Operating System:

* Ubuntu Linux [subtract £30]
* Genuine Windows XP [Included in price]
* Genuine Windows Vista™ Home Basic - English [Included in Price]
* Genuine Windows Vista™ Home Premium - English [add £23.50]
* Genuine Windows Vista™ Ultimate (32Bit) - English [add £117.50]

There is already a conflict-resolution message, so you could easily signal incompatible OS/hardware choices. The above is what I call "choice", anything else is muddling the water. 6 Comments »

310

Notebooks Headphone Jacks - 1 Front & 1 Side or Back

Inspiron products, XPS products submitted by jj1908 09/29/07

Since Inspirons/XPS have 2 headphone jacks at the front, why not relocate 1 jack to either side of back. There are those who prefer to use external speakers and it is awkward to have cable protruding & running below your hands

Let user have the option to use:
Front Headphone Jack - for ear/head phones
Side or Back Headphone Jack - for external speakers 2 Comments »

2660

"Europe" is not only France + Germany + UK

Linux, Service and Support submitted by warp10 08/08/07

Dell started selling PCs equipped with Ubuntu in Europe a few days ago. Anyway, looks like Dell think Europe is only France, Germany and UK. [1]
In Europe there are many countries that are good markets for Dell, and that wait the possibility to buy Ubuntu-installed Desktop and Notebook.
Please, give to the *whole* Europe the possibility to buy these computers.

[1] http://www.ubuntu.com/dell 19 Comments »

1740

Ad Campaign: What can you do with Ubuntu?

Advertising and Marketing, Linux submitted by limulus 09/04/07

There are currently ideas under review, such as "make ubuntu shine" which relate to advertising Dell's Ubuntu systems. If Dell decides to do some ads, here's an idea for an ad campaign:

"What can you do with Ubuntu?"



Find one or more people who have bought a Dell Ubuntu system and have them show off what they can do with their systems; string the clips those together into a commercial. Some themes that should become obvious:

* easy software installation and updates

* command line not necessary (Ubuntu is very much a GUI OS)

* compiling software not necessary

* full range of applications

* 3rd party proprietary apps, like Flash and Google Earth

* all the little games you could ever want (e.g. Sudoku)

* 'it just works'

* "wobbly windows" and other spiffy cool effects for fun :)

[see also my other ad campaign ideas: Families Switching to Ubuntu and Meet Mark Shuttleworth ] 26 Comments »

3200

Why Can't Dell Put Linux On Their Really Serious Notebooks?

Linux, Service and Support, Laptops submitted by kenjennings 08/09/07

These guys can do it...

http://www.emperorlinux.com/mfgr/dell/rhino/


Dell Latitude D830 or Precision M90

# up to 17" WUXGA w/ X @ 1920x1200
# Full Linux support: 1667 - 2333 MHz Core 2 Duo
# Full Linux support: 512 - 4 G RAM, expands to 4 G
# Full Linux support: 60 - 160 GB Hard Drive
# Full Linux support: DVDROM Drive, or CDRW/DVD Drive, or DVD+/-RW Drive
# Specification: 6.3 - 8.6 pounds
# Full Linux support: 10/100/1000 Mbps ethernet
# Full Linux support: 802.11a/b/g (54Mbps) WiFi
# Specification: Linux Pre-Configured (dual boot available)
# Specification: EmperorLinux user's manual
# Specification: Three year warranty & One year tech support

They've got everything working on Linux. Maybe Dell should partner with these guys to get a better selection of Linux-able Dell notebooks.
25 Comments »

9290

Visible Link to IdeaStorm on main Dell site

Advertising and Marketing, Dell Web Site, IdeaStorm submitted by ipaw 07/01/07 **PARTIALLY IMPLEMENTED**

IdeaStorm should have a visible link and explanation on the main Dell site as well as a Desktop shortcut on all new installations.

I've been a Dell customer since my XPS-500 back in the mid 90's and I only just found out about IdeaStorm through a PodCast.

If people know they can have a voice and make a difference, they'll use it.

Thanks


This idea has been partially implemented, as our new home page now has a prominent link to "Dell Community" - within that page are links to IdeaStorm and our other community properties, including Dell Community Forums, Direct2Dell, StudioDell, etc. Thanks for the idea!!!
34 Comments »

1390

Show effects on weight & battery life when building a laptop

Accessories (Keyboards, etc.), Laptops submitted by ashley 08/30/07

As you add or remove components it would be nice to see how it is affecting the weight and battery life of the laptop. 8 Comments »

400

dell, take time to read all ideas of the site

IdeaStorm submitted by siger 09/26/07

please read all the ideas of this site , some ones are interesting. 1 Comment »

9820

Dell's Website must work with Firefox running on Linux

Dell Web Site, Linux submitted by qgonjon 07/16/07 **UNDER REVIEW**

It's discouraging to have a Tier 1 vendor (Dell) selling Linux products and yet not really tailoring to Linux. Don't get me wrong Dell, I am not trying to take away all the good you have done. Offering Linux is a step in the right direction and I would like to see more steps taken in a monthly or quarterly basis. But, it seems that the basis for your current Linux promotion is for the Open Source enthusiast like me. I use Linux at home and at work as my main operating system. I use Firefox as my browser and I'm trying to order a Dell Inspiron 1420N. However, it seems that the embedded flash script that shows the different colors choices for the Inspiron is not working under Linux. It also shows that I can't see the different images thereafter. It works with Windows running Firefox as my vmware machine verified. But that is not the type of user that will most likely purchase a Linux laptop.

My request is simple. Can someone fix and verify that this page works well with Linux browser technology? So, that users can enjoy purchasing your Linux products and demonstrate that Dell really cares about their customer's operating system preference.

Dell I wish you the best in this venture as your success in this territory will help the Linux Desktop become a reality to the open source community.





73 Comments »

450

Dell: Support Microsoft's latest move with regards to XP

Operating Systems, Sales Strategies submitted by cosh 09/28/07

Here's a quote from a news article from the BBC web site:

Customer demand has forced Microsoft to extend the shelf life of Windows XP by five months.

Microsoft was scheduled to stop selling the six-year-old operating system on 30 January 2008 to leave the field clear for Vista. Now the date on which many sellers of XP will no longer be able to offer it has been lengthened to June 30, 2008.

Microsoft said the change was to help those customers that needed more time to make the switch to Vista.
Read the full article here


My idea is simply that Dell support this move by continuing to offer preinstalled Windows XP to those customers who need it for as long as possible, now June 30, 2008.

It would be good to get some pledge on this from Dell now, so that companies who still need to use XP know they can continue to rely on Dell for the foreseeable future.

(Edit) Lots more about this here: http://news.google.com/news?ned=us&ncl=1121355739
20 Comments »

1160

We still want XP!!!!!!!!

Operating Systems submitted by americasarmyrocks 09/15/07

What is with this "Vista Only Option" on computers. Dell should make ALL of their products avalible with Windows Vista in all editions, Windows XP in all editions INCLUDING Windows XP Media Center Edition 2005, and Ubuntu. 63 Comments »

550

give more pictures of your computers on the website

Dell Web Site submitted by siger 09/28/07

as we can't see the computer before buying it can you please put more pictures of each computer to permit us seeing how it looks like and to see details . 3 Comments »

12760

Tell us what WiFi chipset a laptop has.

Broadband and Mobility, Dell Web Site, Linux, Laptops submitted by tonyb2006 08/29/07 **UNDER REVIEW**

Tell us the WiFi chipset used in a laptop before we buy it so we know if the WiFi chipset supports a feature we want, or if it supports Linux or another operating system that we intend to use. The WiFi chipset being like "Intel ipw2200" or "Broadcom BCM4306", or "Ralink rt2500".







19 Comments »

27140

Put Ubuntu on the list of operating systems when building a PC!

Linux, Sales Strategies, Desktops and Laptops submitted by samb0057 08/10/07 **UNDER REVIEW**

Ubuntu is hidden in a dark corner of the website. I work in IT support, and I have a client who was having virus problems a little while ago. I fixed the problem by installing Ubuntu on their PC. Very recently they called me asking for advice on a new computer, I told them about your new offer providing Ubuntu pre-installed on PCs and they wanted to purchase, but could not find the section on your site (this person is a very basic user, doesn't know what open-source means, probably didn't even see the open source link). There is no way they would have found your Ubuntu section on their own.

I urge you to offer Ubuntu as a choice of OSes in the system configuration wizard, the only way to really sell Ubuntu is to offer Ubuntu as a primary option, rather than a hidden alternative. I personally am looking to buy a new laptop, and you guys have always been my number 1 PC manufacturer (I don't think I've ever bought a new retail PC except from you guys), but I feel that your Ubuntu offerings are lacking. If you offered Ubuntu on some of the great deals you offer on your home page, I would be willing to pay just as much as I would for a Windows Vista system and I probably would have already ordered.







158 Comments »

4030

No Limits! Make **all** choices available **anywhere** in the world

Sales Strategies submitted by mrw 09/16/07

First example: The Germans are second class customers, because they don't get the same choices for Ubuntu Laptops as in the USA. We here in Switzerland are even third class customers, because we do not get an Ubuntu Laptop at all.

Other example: The choices I can make for a notebook depends on how I walked through your shop! Sometimes for the same Model, I can chose a low end Harddisk, sometimes not. That's absolutely ridiculous! Please allow any possible hardware combination!

Allow to select any matching hard disk in any laptop (or desktop)! Allow to setup any kind of memory, especially e.g. one(!) 2GB module instead of two 1GB modules, give the choice for between either a mirroring display or an anti-glare display for any available display size and resolution. If technically possible, allow to choose between NVidia and ATI, and allow to chose the Memory of the card. Allow to completely deselect the operating system and all kind of installed software.

First: Make all offers available anywhere in the world!

Second: Do not limit the possible combinations!

Shouldn't the customer be king? Let us all choices! 34 Comments »

5750

The most requested feature...

Linux, Operating Systems, Sales Strategies submitted by xivulon 09/26/07 **UNDER REVIEW**

There are several proposals that basically ask the same thing: SHOW UBUNTU IN THE LIST OF OPERATING SYSTEM ON ALL MACHINES [subtract $50]. And why not, add XP to the list as well. There are also many more proposals that would be made redundant IF the above was implemented. If you add them all together that is probably the most requested feature at the moment. Yes I think many of the ideas below can be merged.

http://www.ideastorm.com/article/show/73206/Make_Linux_and_no_Operating_syste...
http://www.ideastorm.com/article/show/72962/Put_Ubuntu_on_the_list_of_operati...
http://www.ideastorm.com/article/show/72880/Dont_make_it_difficult_for_people...
http://www.ideastorm.com/article/show/68182/Add_all_the_OSs_you_sell_to_the_H...
http://www.ideastorm.com/article/show/68515/Ubuntu_on_all_dells

Proposals that would be made redundant:

http://www.ideastorm.com/article/show/68294/Same_discounts_available_on_Ubunt...
http://www.ideastorm.com/article/show/72902/Why_Cant_Dell_Put_Linux_On_Their_...
http://www.ideastorm.com/article/show/73961/Make_Ubuntu_laptops_cheaper_than_...
http://www.ideastorm.com/article/show/68567/Make_the_dell_ubuntu_models_avail...
http://www.ideastorm.com/article/show/72525/Ubuntu_on_all_models_where_it_works
http://www.ideastorm.com/article/show/67851/Ubuntu_on_121_or_133_inch_laptops
http://www.ideastorm.com/article/show/72748/Better_selection_of_Linux_notebooks
http://www.ideastorm.com/article/show/67631/Make_an_efford_to_includ_UBUNTU_i...
http://www.ideastorm.com/article/show/73954/bDell_Just_Give_Choice_a_Chanceb_...
http://www.ideastorm.com/article/show/67867/Shop_Dell_PCs_with_Linux_Require_...
http://www.dellideastorm.com/article/show/67692

...and many more...

Of course not all hardware choices will go down well with Ubuntu, but you have a conflict resolution system in place to notify users that make incompatible choices, and that could easily be extended to address conflicts between hardware and operating system. The only reason not to have Ubuntu is when there are fundamental incompatibilities that cannot be addressed by swapping wireless card or video card (suspend/hibernation...). In this case show "No operating system" (no point in having "No operating system" when a free operating system is available).

So, don't hide Ubuntu in some dark corner of your website only known to geeks, give customers a REAL choice...





28 Comments »



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