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How IdeaStorm Works:
Honor your incentives/get better customer support Service and Support submitted by chibacat 02/19/07
I purchased a Dell XPS, with extended tech service in Sept. 2006 and was told I would receive a $50 gift card. By January 2007 my computer software crapped out. I knew it was the software from the error message I was getting. I called tech support and got someone that had no clue even when I told him what the error message had said. I told him I hadn't downloaded anything from the net. I am NOT a software ( hardware, yes) person but I'm not stupid. I did what he told me to do and by the next day I had to call back as the computer once again gave me nothing but a blue screen after start up. This time it was worse. The guy barely spoke English and I know he had to be reading some silly tech script as his questions and responses were so mechanical. He wasn't listening to what I was saying. This is unacceptable to me. I paid for a service that's unintelligible. Not only was the man impossible to understand ( but I took notes so I will never call them again should I have a similar problem) but he was irritated that this was my second call in 2 days! This type of customer service will definitely drive me away from Dell in the future. I have to wonder if Dell is really interested in keeping it's customers with behavior such as this from tech support. Bring tech support back to the US or use people that actually understand and speak intelligible English. |
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