STEVE HARVEY ON HAVING BIG IDEAS
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340

Driver Access on Support.Dell.com

Dell Web Site, Service and Support submitted by tripmeist 04/27/07

Dell has recently made changes to their Drivers and Downloads page on Support.Dell.com. The changes are actually very confusing for the average end-user. The problem is two-fold: (1) When we enter our Service Tag #, we get a list of ALL drivers that seem to be available for this system, RATHER THAN the drivers that are associated with the specific configuration as the system shipped, and (2) There is nothing on the site that allows the end-user to perform driver installs on the system after an OS Reinstall, in the proper order that will specifically avoid problems afterward.

I suggest the following resolution to deal with both of those scenerios. It is simple, and practical.

(1) Break the drivers as listed on the site into two categories ... (A) Drivers Associated with Your Shipped Configuration, and (B) Additional Drivers for Compatable Components. List all drivers, utilities and updates associated with the shipped HW and SW configuration under Group A, and list all other drivers, utilities and updates for Compatable Components under Group B. This would be consistant with the methodology found on the Drivers and Utilities CD, where all applicable components are listed under "My System" with a check mark.

(2) Dell techs are instructed to advise customers that their drivers need to be installed in a specific order for the OS Reinstall to work properly. At the top of the "Drivers and Downloads" page associated with a specific Service Tag #, Dell should list the specific order of the respective Driver Install, with instructions as to what one can expect during the process. This component of the web page would obviously be different for Desktops and Portables.

This will work toward the ultimate objective of the computer owner actually being able to take ownership of his or her own computer. Your Tech Reps are constantly pointing Dell Customers to this site, but when we get here ... pages like the one I've referenced are confusing and lead us to call back in. Not only does this have a negative impact on the Customer Experience, but it also has a detrimental influence on Dell's overall efficiency with respect to handling the call flow into Tech Support. I suspect ... these suggestions could cut your return calls by 10%, possibly more, since a good portion of your resolutions are to perfrom an OS Reinstall. 2 Comments »

1890

Enable us to change an existing idea vote, if we make a mistake

IdeaStorm submitted by cosh 05/01/07

A few times I've accidentally clicked on the wrong button, or voted after reading the title of an idea but wanted to change it once I read the whole thing. Could you make it so we can still click the promote button after demoting or the demote button after promoting?

Better than having inaccurate vote counts because of clumsy people like me!

Thanks! 131 Comments »

1060

Keyboard with no Windows logo

Accessories (Keyboards, etc.), Desktops submitted by lucabrivio 02/27/07

It would be nice to have a keyboard without Windows logos, especially for those that use other operating environments than Microsoft Windows.

There would be several alternatives to have a Windows' logo on the "Super" key, including:
- having a Dell logo instead;
- having a custom key (maybe less cost-effective?);
- having a key with no logo, and perhaps several stickers with Windows, KDE, GNOME logos, Tux, etc.;
- having some other nice icon;
- ...

Desktop keyboards, which have two Windows logo keys, offer even more chances for alternatives. 23 Comments »

410

At least give an update on the top 3 IdeaStorm ideas.

IdeaStorm submitted by jmxz 04/24/07

If users are to expect that voting is meaningful, please give an update on the top three IdeaStorm ideas.


  1. Pre-Installed Linux
  2. Pre-Installed OpenOffice | alternative to MS Works & MS Office
  3. Firefox pre-installed as default browser

Of those, it seems to me that OpenOffice and Firefox seem like they would be pretty easy. They have practically no hardware dependencies.

I look on Dells' "Ideas In Action" page daily (mostly because I'm shopping for a Linux Laptop
http://www.dell.com/content/topics/global.aspx/ideastorm/ideasinaction?c=us&l...) and am surprised to see updates on many relatively low voted articles (multilingual blogs;plant a tree, bring back older windows). I'm equally surprised to see no updates (that I can find) on two of the top three IdeaStorm Ideas; and infrequent updates on the third that contain nothing we haven't heard before.

Dell - if you want us to have confidence that voting here is meaningful, please give an update on each of the top 3 ideas on your next "Ideas In Action" update. Even if your update is "we don't like this idea" or "we won't do it for fear of one of our software vendors" at least it makes us feel like the votes were noticed.

While the latter answer might not be what we want to hear, at least we'd understand and feel pity for you rather than annoyance. 40 Comments »

1250

Reward most popular ideas put into action

IdeaStorm submitted by j.bandringa 04/21/07


There's a lot of interesting ideas on IdeaStorm. It’s time to motivate people even more!

Why not give the persons who posted the most popular ideas, put into action at Dell, a free Dell computer of their choice?

195 Comments »

380

Bring Back the Super Geeks

Service and Support submitted by smilindog2000 05/01/07

In the 90's I helped convince two companies I worked at to switch to 100% Dell. My most convincing argument was simple: "If you have a question about a Microsoft product, just call Dell." Everyone knows that calling Microsoft is a total waste of time, but the Dell support guys would typically first remind me that they don't officially support non-Dell products, but since they knew the answer off the top of their head, they'd tell me anyway. Knowing Dell products isn't enough. Bring back the Super Geeks!

When Dell fired their US based Super Geeks, and replaced them with Indian noobs, I stopped calling. When these guys started arguing with me about whether I needed a replacement motherboard or hard drive on a defective computer, I stopped ordering any warranties on any Dell products.

If Dell brings back the Super Geeks, I'll not only start ordering 3-year on-site service again, I'll start telling my friends to switch back to Dell. I doubt I'm alone here.

"I'm here to help" (thanks for the link, jervis961) 8 Comments »

570

Air Purifier / Filter for the Dell desktop PC

Desktops, Environment submitted by kyliemanders 04/06/07

Most people leave their desktops on 24/7. Since we already have a cooling fan in place why not give us a removable cleanable air filter.
This would keep the inside of our Dell PCs free from unsightly dust as well as purify the air we breath.
You can make additional profits selling replacement filters. These could be scented or offer health benefits such as reducing allergens. These would be applicable for both Vista and Linux PCs. 16 Comments »

1233

Stop using Microsoft and Intel as crutches

Dell submitted by ronsemail 02/17/07

Try innovating without Microsoft or Intel as your R&D lab. Go hire and staff a kick butt set of designers and engineers and pay them the better than anyone else. In fact pay all of your staff better than anyone else, in 3 years you will be the best brand in the business. Try spending some of your customers money on product development instead of putting it your bank account. 4 Comments »

1284

Higher end Graphics card in 14.1"

Laptops submitted by notquitehere188 02/17/07

Dell needs to stop pretending that they can't fit a higher end graphics card into a smaller laptop. ASUS puts x1600's and 7700's in their 14.1" laptops and dont have to make them much thicker or anything. 2 Comments »

1240

BOYCOTT VISTA!

Operating Systems submitted by reg 03/21/07

Dell Dudes,

Microsoft reserves the right to spy on your computer.

The more you learn how Microsoft EULA has the right to enter your computer, check out what software you are using, and also use the DRM tools in Vista to prevent you from seeing files, data, videos, or hearing 'unauthorized' music files - the more you get a sick, sinking feeling in your gut that someone else has taken control of your machine.

US Federal Government Agencies have BANNED Microsoft Vista, and for good reason.

The Microsoft EULA takes control of your machine, stating directly: "this agreement only gives you some rights to use the software. Microsoft reserves all other rights." Even potentially deleting files or disabling programs.

Compared to the costs of Apple OS X or any Linux Distribution,

The Costs of Windows Vista are Unacceptable.

Keep in mind that Microsoft was convicted by U.S. Courts for its criminal behavior, and is being forced to pay $4 million A Day by the European Union for being in violation of their judgments.

Anti-freedom Vista takes away your rights - do you want to Confirm or Deny?

BOYCOTT WINDOWS VISTA MACHINES!

If you support Linux, freedom, democracy, or just want to keep control of Your own machine that You buy with Your own money, PROMOTE this idea now.

Microsoft - Where in the world did you think you were going to go today?

Let Dell know - You Don't Want Windows Vista. 818 Comments »

620

Make the laptop keyboard easy to clean

Laptops submitted by dlipton 04/28/07

The keyboards in laptops are extremely difficult to clean. If crumbs fall under or between the keys it can be tough to fish them out. What if there was a way to pop open the keyboard to easily vacuum out under the keys or, even better, if you could just throw the think in a sink to wash it out. 2 Comments »

1020

"Completed ideas" tab

IdeaStorm submitted by mattd 03/29/07

Create a "Completed ideas" tab. When Dell implements an idea submitted on IdeaStorm, they should move the idea off of the "Popular ideas" tab and on to the "Completed ideas" tab. That will show a direct link between an idea that is submitted and the idea being implemented.

And then when Dell finally delivers their Linux computer, they can move the 65674 Linux requests there.

Free Image Hosting at allyoucanupload.com 2 Comments »

1488

Promote IdeaStorm/Dell Blog/Studio Dell on homepage!

Dell Community, IdeaStorm submitted by explorer5 02/18/07 **PARTIALLY IMPLEMENTED**

Dell should put links (or even those nice looking graphics at the top of all the ideastorm webpages) on the homepage, or even on most pages within the dell.com site.

Show people that Dell Cares, and is trying to make changes based on peoples comments, complaints and experiences!

The average user will never hear about ideastorm via an rss feed (which is where i found it) nor will they come across the dell blog since it is not promoted within dell.com (who is going to go to "about dell" and expect it to be there?)

Dell is doing a GREAT job of trying to get customer's suggestions, comments, complaints, and i feel that they really will put those comments into consideration for future products, improvments, etc... Why not promote it more?!


We do now have link on Ideastorm to the other sites and at www.dell.com, bottom of page "about dell" takes you to the front of the corporate information page where "Dell Communities" are featured. You can go here: www.dell.com/conversations.
3 Comments »

1947

Support for OGG VORBIS codec

Accessories (Keyboards, etc.) submitted by yesmathew 02/21/07

Vorbis is an open source, lossy audio codec project headed by the Xiph.Org Foundation and intended to serve as a replacement for MP3. It is most commonly used in conjunction with the Ogg container and is then called Ogg

http://en.wikipedia.org/wiki/Ogg_vorbis 5 Comments »

2688

Preinstall linux and offer windows in virtual machine (vmware player or xen)

Linux, Operating Systems submitted by mahei 02/19/07

The first thing i always do is to kick the preinstalled windows of the hard disk, install my favorite flavor of linux and then reinstall windows in a virtual machine for the few tmes i really need it.

Offer that as install option named:
Linux installed with windows in virtual machine

=> this has the side effect for Dell that people order more RAM :) 7 Comments »

2781

ONE SHOPPING CART PLEASE (dell.com)

Dell Web Site submitted by ootleman 02/16/07

Why split it up into 4 different shopping carts (home, small business, etc)? I still don't know how it works. 1/2 my products go into one cart, 1/2 my orders go into the other, possibly depending on where I was browsing from.

And, then, seems like the shopping carts expire after a few hours. After all that time spent configuring, why not keep it around longer.

Matter of fact, why not split the site up at all? If I click on desktops - show me all desktops. Do I, as a small company, need differ computers then a medium business? Please show me everything and let me figure out what works best.

6 Comments »

3488

Laptop & Desktop Boot in seconds from Flash Drives

Broadband and Mobility, Desktops and Laptops submitted by reg 02/19/07

Have laptops and PCs that boot quickly & quietly from fast internal flash drives,
and run the whole OS and application programs in RAM.
The New Dell PC will boot from internal Fast USB 2.0 flash drives in just a few seconds.
The Hard drive can stay powered down, completely off, unless the user needs to store some extra large files (video, photos).

Laptop Battery life is measured in days, not hours.


Have 2 Recessed USB 2.0 Slots.
Two USB Flash Drives would fit neatly into the laptop.
In this way the whole OS and Apps run in RAM, and stores data files on an 8 GB flash drive.

The 8GB is used transparently as the 'On Line' Storage, with a hard drive acting as secondary storage.
This gives desktops and laptops much greater speed and power savings.

<font> On-Line/Near-Line Storage Model for Laptops</font>
1. OS and App all run from RAM (so the machine should have 2GB+ of RAM)
2. Modified files are worked on in RAM, and stored on the Flash Drive
3. Older (non-system) files, that are 'inactive', get pushed down to the hard drive,

Hard Drive files are stored with on-the-fly hardware compression / decompression (back to RAM), with the flash drive file replaced with a pointer to the hard drive file.
Data is always safely copied down to the hard drive on shut down.



The flash drive is removeable and upgradeable, so later if someone wants to upgrade to a 32GB flash drive, just unplug and plug in the new one.

On-line / Near-Line storage works great on very large data servers, where data is mostly write once, read infrequently.
(Also known as Write Once, Read Mostly - WORM drives.)

It's time such ideas are put into practice for desktops and laptops.


You can run your Dell Laptop TODAY from 100% Flash Drive - Pen Drive using Puppy Linux.



www.puppylinux.org delivers a complete, small, fast Linux Distribution including all major tools in under 90MB. You can add Open Office, GIMP, Firefox, Thunderbird, etc and they all fit right in a USB Flash Drive.
Pupply Linux Applications.
Download Puppy Linux so you Can Try Flash Drive Dell Notebooks Today. 21 Comments »

5007

No proprietary parts

Accessories (Keyboards, etc.), Desktops and Laptops submitted by neogamerdrew 02/19/07

When maintaining or upgrading a Dell, it is a shear nightmare to try and replace parts. Most things are not the standard ATX parts you would expect. I suggest that Dell move away from proprietary parts, and open the door for people to use after market parts. 28 Comments »

82087

Provide Linux Drivers for all your Hardware

Linux submitted by gergnz 02/19/07 **IN PROGRESS**

I don't care whether the OS is pre-installed or not, I want all the hardware to be totally supported in the Linux kernel without in mucking around. I currently have a Dell M1210 and I wish the modem would work, just in case I need it. The web cam would work, just in case I need it. At least the Intel wireless card is totally supported. Thanks Intel!!
Drivers are available for Linux to make some but not all hardware work. We continue to work with our partners to provide for better hardware support. See more specifics from john_h.




184 Comments »



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