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1140

Make spare parts prices sane.

Sales Strategies submitted by macka 03/14/07

Don't take it when it comes to upgrade prices. It's Dell that is losing out here.

If the prices Dell charged for upgrades were sane (ie 20-30% premium), then I personally would buy Dell replacement parts (for out of warranty or machines needing an upgrade).

Unfortunately in many cases, especially for laptops, the prices Dell charge for upgrades after P&P and VAT are three to six TIMES (no kidding) the price I could buy on the open market. This is just nuts.

While I prefer to keep all the inventory supplied by a single manufacturer, I insist on buying all our after-market parts on the open market. Probably half of our IT spend on hardware comprises these after-market parts, so it's a lot of money Dell is missing out on here. 4 Comments »

1250

Backlit Keys on Laptops

Accessories (Keyboards, etc.), Laptops submitted by fwayne 04/20/07

Anyone who has used a laptop in dim or dark lighting knows that the keys are very difficult to see. Back-lighting the keys would be a huge improvement, and for those with vision imparements it could be a real useability feature. There are external keyboards on the market that have this feature and it would be great to have on a business or home class system.

One note: Please dont go for the translucent "light up the whole key" method. This is not very effective. The keys themselves should remain dark, witht the actual charactors being illuminated.

Also, a competitor has used a screen mounted LED to project light onto the keys, this isnt all that great either.

Do you agree? 5 Comments »

1110

Dont force people to choose Windows Vista

Operating Systems submitted by gaborlake 03/13/07

When buying a new Dell computer, Windows Vista is the only OS of choice. So far, with all I have seen about Vista, I would rather want to stick with XP, since Microsoft announced that it would support XP even longer than Vista. There is no real reason for having a computer with Vista installed at the moment. So it would be a good thing to still have the option to have Windows XP installed instead. 9 Comments »

1994

Preinstalled FOSS

Linux, Software, Desktops and Laptops submitted by sceptre0 02/20/07

Although I don't think it would be a good idea to go overboard with preinstalled software, a few free and open source software (FOSS) programs would be nice. Having a large computer company such as Dell behind these products would really give open source the traction it needs to be widely accepted. Also, FOSS does not expire or require activation such as most of the software currently bundled with Dell computers. The currently bundled programs add no value whatsoever to the product and are actually a nuisance to most people. Open source would greatly improve the out of the box user experience. These are the programs I believe would ADD VALUE to Dell computers.

Firefox
- Safer than IE
- Easy to use
- Hundreds of extensions
- Compatible with almost all websites
Openoffice
- Compatible with MS Office files
- FREE! (Hundreds of $ less than MS Office)
- Easy to use interface
- PDF export
Gaim
- Compatible with all major chat networks
- Ad free (no more annoying flashing ads)
- Easy to use

Also, a link to a repository of Dell approved free and open source software (FOSS) for download would allow users a one stop shop for free software. It would make it easier for people to find FOSS which is free, capable, and ad/sypware free.

I would also like to see Linux, primarily Ubuntu, offered as an alternate to Microsoft Windows. This could allow Dell to further lower prices because Linux is free. For the inexperienced computer user Ubuntu Linux is easier to use and virtually immune to infection. Ubuntu is a great easy to use alternative to Mac OS X which is not available for the PC.

Thank you for taking my thoughts into consideration. 1 Comment »

2532

Get rid of the powerbrick

Accessories (Keyboards, etc.), Laptop Power submitted by fcnc05 02/16/07

I have a Dell 17in notebook and I love it. Don't mind to carry around at all. But haveing to unplug, wind up all the cables and pack the power brick together really annoys me. So It would be very nice if dell make available for the large form factor laptop (at least the 17 and 20in) a power brick the same size of the battery, so I could replace it (an internal power supply). A retractable power cord inside would be a plus. Even better if had 1 or 2 batteries cells inside so it could give a 15minutes for emergencies. Why have 6 or 9 cells...it barely gives me one hour anyway....This kind of notebook really is a Desktop replacement, so why bother about batteries? Get rid of the power suplly and it would be MUCH better! 14 Comments »

1180

Let customers choose what trialware/demoware to pre-install to subsidize their machine.

Sales Strategies, Software submitted by jmxz 04/19/07

Many people understandably complain about third party software on Dells (it's one of the top rated items on ideastorm).

Many people also respond by defending this software pointing out that it subsidizes the cost of the machines.

And perhaps show it in a "optional trial / reduced functionality software" section like this:

McAfee Trial - (subtract $10)
Norton Trial - (subtract $15)
AOL trial - (subtract $20)
MSN default search engine (subtract $20)
Microsoft Works - (subtract $100)
on your purchase pages.

That would give people who don't want the hassle of the third party windows software ways to avoid it; and it would give power users who don't mind it and know how to uninstall/avoid it the benefit of the cheaper subsidized machine.

Personally I would get them all -- yes, including Norton and Macafee and any other antivirus programs - because the first thing I'd do is remove Windows from the machine anyway. But it would be interesting to see if I can get a machine sufficiently cheaper that my savings would offset the time it would take to install Linux vs the presumably higher cost of buying a less subsidized pre-installed Linux machine. 9 Comments »

2309

Linux vs. Windows option on DELL Laptops

Linux, Software, Laptops submitted by oliver 02/20/07

I've just received my nice DELL Notebook, but had to spend more than an hour to
remove all these 30 days trial crap software, tiscali internet, google bars,
whatsoever...

It would be very nice, if DELL would offer computers just with clean windows and
office. And firefox as the standard browser (instead of internet explorer) and mozilla
thunderbird as the standard mail reader.

Or even better: If DELL also provides Linux Laptops with openOffice, and a choice
option for installing one of the major free linux distributions like eg. free Mandriva and
preconfigured urpmi sources, so that installing additional software works right out
of the box. 6 Comments »

6895

6 major issues to be fixed by Dell

Dell, Sales Strategies, Service and Support submitted by jervis961 02/17/07

Dell became a top company by providing choice and customer service to a customer that wasn't available at the time but has since fallen behind the pack in these areas. Needing a translator when calling customer support is unnacceptable and other companies are rapidly passing Dell in technology advancements. While this site is a good start, many things need to be changed for Dell to become the market leader again.

1. Customer support needs to be in well spoken English and with employees who are allowed to do more than just read from a script. If they are speaking with a computer savvy customer the rep should be allowed to deviate from the script as long as they don't go outside the relm of normal policy.

2. Better options: Other companies offer high end components in small computers but Dell only supplies intel video processors in its 14" laptop. Dell needs to allow customers to get the size computer they need but with options from low cost through the high end so they can get a computer that is "Purely you".

3. Less forced options: I hate that I am paying for and XPS with internet security when I don't need it because I already have a subsciption that will transfer over or AOL is installed when I know I don't need it. They need to add an option of none of the above to all the added software sections.

4. Better pricing: Why is it over $200 to upgrade from 1 GB of 533 MHZ ram to 2 GB of 677 MHZ RAM? I can go to Crucial.com and get the 2GB 677MHZ kit for under $200. Upgrading with Dell after you own is even worse at over $300 this is crazy.

5. Custom Dell website: Customers want to feel special why not make a MYDELL website that when you log in you get a site designed the way you want it. If you aren't interested in the small business site it gets removed, you don't like to go thru the accessories sections when customizing a system so you don't see that section. Click on customer support and a list of your computer pops up asking which one you need help with and only shows the options for that system.

6. Customer loyalty rewards: I have bought 6 Dell systems over the last few years, why can't I get better customer service or pricing due to my loyalty to the company? 72 Comments »

2688

Preinstall linux and offer windows in virtual machine (vmware player or xen)

Linux, Operating Systems submitted by mahei 02/19/07

The first thing i always do is to kick the preinstalled windows of the hard disk, install my favorite flavor of linux and then reinstall windows in a virtual machine for the few tmes i really need it.

Offer that as install option named:
Linux installed with windows in virtual machine

=> this has the side effect for Dell that people order more RAM :) 7 Comments »

4060

Advertise Graphics RAM correctly

Advertising and Marketing submitted by joffe100 04/20/07 **UNDER REVIEW**

When we say we want to buy a 512Mb graphics card we really do want a 512Mb graphics card - not 512Mb with 256mb physical memory with 256mb shared! This is really BAD and misleading advertising - you do not see other RAM memory being sold 1Gb (512Mb physical, 512Mb shared!)

Should read: 512Mb physical memory and it actually be 512Mb physical memory

NOT: 512Mb** and then some tiny asterixed disclaimer on a linked page that points out that the 512Mb is some funky combination of 3Mb physical and the rest being pulled from virtual memory - this kills many graphic intense apps and games...

suprised no-one has sued over this? Not sure many buyers are even aware....





64 Comments »

5750

Remove: "Dell recommends Windows Vista™..." from any publication

Advertising and Marketing submitted by tho.meier 02/21/07

It would be nice to see advertising without any Micro$oft, from Dell. I think there is enough advertising for MS from MS it self.

Somthing linke: "Dell supports muli-OS" would look good! Od: "Dell gives you the real choice" 61 Comments »

2781

ONE SHOPPING CART PLEASE (dell.com)

Dell Web Site submitted by ootleman 02/16/07

Why split it up into 4 different shopping carts (home, small business, etc)? I still don't know how it works. 1/2 my products go into one cart, 1/2 my orders go into the other, possibly depending on where I was browsing from.

And, then, seems like the shopping carts expire after a few hours. After all that time spent configuring, why not keep it around longer.

Matter of fact, why not split the site up at all? If I click on desktops - show me all desktops. Do I, as a small company, need differ computers then a medium business? Please show me everything and let me figure out what works best.

6 Comments »

2099

AVG Free Edition (Virus and Spyware Utilities) Installation Option

Software submitted by solidsource 02/19/07

Allow for AVG (or other virus software/spy ware manufacture alternative) instead of, or alongside, the other options (Norton,etc...). AVG is a comprehensive suite of virus and spy ware protection applications that remains very un-intrusive compared to the other options Dell provides. Simply allowing for an alternative(s) to the big 2 would be great. 8 Comments »

2316

Full Linux Support

Desktops, Linux submitted by richlake1951 02/20/07

I would love to see Dell sell a fully configured Linux desktop. One similar to the Xandros 4 OS. A multimedia power house loaded with the most popular opens source software, K3b, Amarok, Banshee, Open Office, GIMP, Kaudiocreator, etc. Also I would like the PC itself to be open to all developers, public and private, with full support of Dell and access to the technical knowledge necessary to develop open source drivers and software. 2 Comments »

3033

Pre-load ubuntu

Linux, Desktops and Laptops submitted by alan8373 02/20/07

Pre-load ubuntu on dell laptops and desktops (especially laptops!) 6 Comments »

2250

OS Reinstall CD's

Service and Support submitted by xhotardx 02/24/07

How about auctually including real install cd's for the original OS. So when you have to reimage I dont have to spend 2 hours uninstalling stuff that I dont want. Why can these not be provided for free? If a consumer is paying for a license there is no reason that you cant front the 4 cents and give them a copy of that software (even microsoft is cool with that). 10 Comments »

2245

4 RAM slots on laptops

Accessories (Keyboards, etc.), Laptops submitted by theblackcat 02/19/07

Currently most desktop PCs come with 4 slots to insert RAM. This is extremely useful since it is often much more expensive in total to buy 1 DIMM then it is to buy 2 DIMMs that are each half as large. However, DELL laptops only come with 2 slots for RAM. So if you wanted to get 4 GB of RAM you would need two 2 GB modules, which is extremely expensive (as you can see on the website). However, if the laptops were to have 4 RAM slots instead of 2 then you could have four 1GB modules and save a ton of money (close to $500 on the Latitude D820, for example). At least on the larger laptop models there is plenty of space, the RAM modules are pretty small relative to the size of the laptop and the bottom of the motherboard is mostly empty space from the looks of things. This could also be extremely useful with the move to 64 bit processors, since they can use far more than 4 GB of RAM but currently it is not possible to have more than that simply because of how the laptops are designed. 2 Comments »

2792

Don't Make Me Go Straight to Crucial after ordering

Accessories (Keyboards, etc.), Sales Strategies submitted by pepitoe 02/19/07

Memory prices are still ridiculous, and it is common knowledge that if you want more than the standard memory in a dell, you buy it elsewhere. If you priced it more competitively you might actually sell more. At the moment to upgrade from 1GB to 2GB in an Inspiron 9400 costs £211.50, the same from Crucial is £119.94 and you will have 1GB of Dells memory left to sell or whatever. 5 Comments »

2784

BloatWare Uninstall- single click software remove

Software submitted by raymc 02/19/07

I understand the importance to Dell of the additional revenue stream collected from the suppliers of 'free' bundled software. So to shift the decision making process onto the customer, can Dell make the removal of such bundled software a single click choice 'remove bloatware' on first power-up of new products? Ergo Revenue stream retained and customer choice satisfied! 6 Comments »

3513

A Line of Linux Only Computers for Old People

Linux, Desktops and Laptops submitted by aoeui 02/17/07

The main advantage of Windows over Linux is it's running of certain third party applications such as games, none of which as a general principle old people actually have a use for. The advantage of Linux over Windows is it's stability, security, and cheapness, all of which old people love in a computer. Thus, selling said old people a line of computers with the Linux OS only makes sense. 15 Comments »



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