3 Years of Warranty Free
Service and Support, Laptops submitted by kartikanand
02/21/07
Dell,
If you believe your computers are the best of the best, then I really challenge you to give your customers 3 years of warranty for no additional cost. This would say a lot about your own confidence in your products!!! This would bring unbelievable number of customers.
Last year, I planned to purchase a new laptop, I decided on 1 simple things i.e. not to purchase DELL. This is because I have heard so many complaints about the laptop manufactured by DELL breaking after 13-14 months.
400
The Free Mouse Pad - And The Many Reasons It Makes Sense
Accessories (Keyboards, etc.) submitted by googideas
02/17/07
The consumer buys a computer from Dell. It arrives. Perhaps they have fogotten to get a mouse pad.
Suddenly, even though it is the consumer's mistake, they're angry with Dell. Because a mouse pad is such an inexpensive item (and yet so necessary) it will naturally rankle the customer that one was not provided.
Secondly, the computer crashes. No online help obviously is accessible. The person then wants to cvall Dell. Why not print the Dell hotline number on the mouse pad? This actually, as simple as it sounds, is at the heart of convenience. Do you, Dell, want to add to or alleviate whatever frustration the consumer may be feeling just prior to their calling you?
Thirdly, something free is appreciated by the consumer. You earn brownie points for what is but a 30 cent item, and you can use this as a platofrm for printing quotes, calendars, trivia about Dell, and resources (your various websites).
This is a business card and helpful resource, especially when the computer is down. If it were me I'd print "If you approach our customer service representative politely it'll help speed you along."
Doesn't matter what is printed on it: whatever Dell chooses will be more than what we have now.
Like it?
402
distribute the standardized NATO/FAA phonetic alphabet to tech support
Service and Support submitted by howardnyc
02/17/07
suggest: distribute the standardized NATO/FAA phonetic alphabet to tech support
NATO phonetic alphabet:
Code word Pronunciation
A Alpha (Alfa) AL FAH
B Bravo BRAH VOE
C Charlie CHAR LEE
D Delta DELL TAH
E Echo ECK OH
F Foxtrot FOKS TROT
G Golf GOLF
H Hotel HO TELL
I India IN DEE AH
J Juliet JEW LEE ETT
K Kilo KEY LOH
L Lima LEE MAH
M Mike MIKE
N November NO VEM BER
O Oscar OSS CAH
P Papa PAH PAH
Q Quebec KEH BECK
R Romeo ROW ME OH
S Sierra SEE AIR RAH
T Tango TANG GO
U Uniform YOU NEE FORM
V Victor VIK TAH
W Whiskey WISS KEY
X X-ray ECKS RAY
Y Yankee YANG KEY
Z Zulu ZOO LOO
401
OS Reinstall CD's
Service and Support submitted by xhotardx
02/24/07
How about auctually including real install cd's for the original OS. So when you have to reimage I dont have to spend 2 hours uninstalling stuff that I dont want. Why can these not be provided for free? If a consumer is paying for a license there is no reason that you cant front the 4 cents and give them a copy of that software (even microsoft is cool with that).
2260
More Consistent Pricing Please and Some Transparency
Dell Web Site submitted by irascian
02/18/07
Prices vary wildly across the Dell site meaning the user has to put in way too much hard work to get the best available price.
2 weeks ago I ordered a Dell Latitude 820 and decided it would be a good time to order a 24" widescreen monitor. As an option I was offered it as something close to £700 + VAT. Purely by accident I stopped the item mid-order because Dell never offer me the option of a second power supply for the laptop that was my main order when I order online (or a second battery - those of us who travel want spares at our home/work location and enough portable juice to carry on working)
Anyway in going in to look at the monitor separately I saw that not only was the recommended price for the monitor LOWER than when I'd been offered it as a bundled option, but also was "on sale" at a price reduction of a couple of hundred pounds. I shouldn't have to hunt around for the best price. I should just be told before I go and look at another manufacturer's offerings. In this particular case I wanted two monitors so the savings were substantial, but I really had to hunt for them.
I also hate the subterfuge used by sales staff to hide pricing and sell stuff they get better commision on. During negotiations of a deal for two monitors/docking stations etc I was offered a "free upgrade from Vista Business to Vista Ultimate" and the seller kept trying to offer me a special price on a PowerVault storage unit I had no interest in. When the "free upgrade to Vista Ultimate" came through the total price had jumped up since my first quote - it wasn't a free upgrade at all. The seller then pesuaded me the increase was acceptable because he was sending me a "free" PowerVault storage unit and like most when I was told I'd got a special free unit I figured I'd done well.
Then the invoice arrived showing I'd been charged £252.38 for a low capacity backup unit I'd never wanted and never ordered, only taken because I was told it was free. Unfortunately it is impossible to tell what the prices on the other items that made up my order really were because they were all lumped together in one sum, but I wouldn't have paid £10 for the measly 40GB backup unit I received let alone £252.38 and if there had been a price discount available instead I'd have taken that. Alternatively for the price differences available I MIGHT have been persuaded to pay the small price differential between the useless 40GB PowerVault unit and the much more useful 120GB one.
In short, I feel I was totally conned with talk of a "free" unit that clearly isn't reflected in the two separate invoices I received.
Dell need to get their act together, display consistent prices for items across their web site AND tell sales staff to be honest when putting together proposals about what is free and what isn't
901
Universal power adapter (power supply) for all Dell products
Accessories (Keyboards, etc.), Laptop Power submitted by rguptaos-dyndns
02/19/07
How many of us have to buy multiple “AC / DC Adapter or power bricks” for each of electronic devices and laptops? I have power supply adapter for home, office and travel bag… about 2-3 of these for my laptop, cell phone and external hard disk or other devices I use.
I have background in electrical engineering and I know technically it is possible to use the same power supply / adapter unit with some intelligence built in to power up cell phones, hard-disk, laptops, speakers, mp3 players etc. I also understand that the accessories are one of the most profitable business aspects for electronic companies like Sony and Dell.
Dell wants to be the leader and differentiator? Well...
>> How about a smart universal power adaptor for all DELL products that intelligently recognizes the product and supplies the appropriate power.
One power supply and connector for all products!!!
I know technically it is possible – I did design this and did work on the patent application but, did not file because I got focused on some other activities. I am pretty sure there are enough smart engineers at Dell to design this. If you want a head start contact me for details.
3531
The Clutter Is Forming: We Need A Moderator
Dell Community, IdeaStorm submitted by googideas
02/17/07 **IMPLEMENTED**
Approximately 48 hours into its life, and Ideastorm is filling up with repetition and senseless comments. Since moderation cannot be exercised by the participants a moderator a la Dell Employee must put up her hand. Or his hand. We aren't picky!
One: Repeating the same ideas from earlier posts is a pain to the reader and a waste of space and time. These should be removed.
Two: Suggestions which are without applicability to the issues at hand should be removed: one post states that "Dell should set up Dell Pay to compete with Paypal." Sigh. Why?
For what unique purpose? Dell's business is not online payments, in the same way Apple's is not selling music (they sell music at a loss to sell iPods at a gain). There is no benefit to Dell and it meets no need.
Since this format is experimental and fully funded by Dell, I encourage Dell to cut the wheat from the chafe and remove as much as they see fit. For all of the "I have rights" and "freedom of speech" advocates, you don't. This is a place where the good keep going and the bad go out.
The less posts the better. It provides Dell what they want: the opportunity to test strong ideas properly. Without the removal of clutter, the good ideas will by dint of the time they are posted (e.g. 3am) and the increasing volume of posts, inevitably suffer at times the forest's size despite the grandeur of the tree in question.
I may be going against the grain of popular opinion, but you add your vote to this post if you believe in the goal of this site, and not the freedom it offers to utter the first inane thing which comes to mind.
jackie_c is IdeaStorm's moderator. Also, for any mod updates, check out the talk with the moderator blog at the top of the page.
12547
Promote IdeaStorm/Dell Blog/Studio Dell on homepage!
Dell Community, IdeaStorm submitted by explorer5
02/18/07 **PARTIALLY IMPLEMENTED**
Dell should put links (or even those nice looking graphics at the top of all the ideastorm webpages) on the homepage, or even on most pages within the dell.com site.
Show people that Dell Cares, and is trying to make changes based on peoples comments, complaints and experiences!
The average user will never hear about ideastorm via an rss feed (which is where i found it) nor will they come across the dell blog since it is not promoted within dell.com (who is going to go to "about dell" and expect it to be there?)
Dell is doing a GREAT job of trying to get customer's suggestions, comments, complaints, and i feel that they really will put those comments into consideration for future products, improvments, etc... Why not promote it more?!
We do now have link on Ideastorm to the other sites and at www.dell.com, bottom of page "about dell" takes you to the front of the corporate information page where "Dell Communities" are featured. You can go here: www.dell.com/conversations.
1478
Better Service Tag Placement... Or Stickers!
Desktops and Laptops submitted by john_saddington
02/18/07
Dell should provide a way to assist customers find their service tag easier. I know that the computer has software that can show the customer their service tag, but, sometimes all I want to do is just "see" it.
Possibly better placement, either on the free space above the keyboard on a laptop... or on top of a tower for a desktop....
A great idea is a set of stickers customers could place anywhere they want for easy access!!!
1606
Help create Open Source drivers - employ or hire a few developers
Linux, Operating Systems submitted by tingo
02/21/07
The Open Source market is growing - fast.
Dell should invest a small amount in this, in order to gain a huge market share and sales.
Employ or hire a few Open Source developers to create drivers for your products (for Open source operating systems).
Make sure that
- you support as many of the Open Source OS's as you can (Linux, *BSD, others)
- the drivers are completely open sourced (no binary blobs)
- that you take a long time view on this and support the drivers for as many years as you can
- you create open source drivers for ALL new products
- there are no strings attached to the use or further development of those drivers (ie. use an acceptable FOSS license)
This idea is completely free - the first company to use it wins.
6632
AVG Free Edition (Virus and Spyware Utilities) Installation Option
Software submitted by solidsource
02/19/07
Allow for AVG (or other virus software/spy ware manufacture alternative) instead of, or alongside, the other options (Norton,etc...). AVG is a comprehensive suite of virus and spy ware protection applications that remains very un-intrusive compared to the other options Dell provides. Simply allowing for an alternative(s) to the big 2 would be great.
2099
Fix your chat wait times. 20 minutes is unacceptable!
Service and Support submitted by baylor921
02/16/07 **REVIEWED**
For an internet company, your organization acts like it just entered the online market. Chatting with agents is the way of the future and waiting 20 minutes for a rep is terrible service. Especially for people who have an XPS or a $5000 workstation model.
I've gotten much quicker service at other internet businesses.
Thanks for the allowing my input.
We are committed to handling chat requests in a timely manner. Most times of the day, a customer should be greeted by an agent within one minute.
1611
A Dell Laptop I can use on my lap! (without being burned)
Laptops submitted by oldsalerogls
02/17/07
I proudly own a 2 year old dell laptop 600m- but it's got heat issues.. who can use their Laptop for 20 minutes before then Laptop begins to get more than warm..and your going to get possibly burned.
Things aren't getting better for new Laptops
Factory Hard Drive and Factory Memory and Processors are running really hot... Noticing it also with other PC Manufacturers (Even with the latest Laptops)
Beat them to the punch...and solve this problem.
Glad to see Michael Dell is Back!
2409
BloatWare Uninstall- single click software remove
Software submitted by raymc
02/19/07
I understand the importance to Dell of the additional revenue stream collected from the suppliers of 'free' bundled software. So to shift the decision making process onto the customer, can Dell make the removal of such bundled software a single click choice 'remove bloatware' on first power-up of new products? Ergo Revenue stream retained and customer choice satisfied!
2784
Do not hire nontechnical people for techsupport
Service and Support submitted by jbrogers
02/17/07
This is the main problem with the India call centers - they have no idea what they are doing. They are obviously reading a scripted diagnosing tool and have no personal knowledge of computing issues.
I have both home and business accounts with Dell. When I call in for support on my Business account, I get a good old-fashioned American geek, who instantly understands that I am fairly technical, and doesn't treat me like an idiot.
The Indian call centers, not having knowledge themselves, do not recognize that I know anything, and treat me like an idiot as they read from the diagnosis tool. Yeah, I know the computer is plugged in. Yeah I know that I have internet connectivity. Sheesh.
8986
Ditch the Home/Small Business/Enterprise trichotomy
Sales Strategies, Small Business, Laptops submitted by majid
02/17/07
What products I am interested in do not correlate with myself or my company size. It used to be that high-end thin-and-light laptops would not be available in the Home segment, only the Enterprise segment. I'm sorry, just because I am a small-business owner or a home user does not mean I am ready to settle for inferior options deemed "good enough" by the powers that be.
This whole notion of three segments is a relic of a company-centric rather than customer centric marketing culture.
4033
ONE SHOPPING CART PLEASE (dell.com)
Dell Web Site submitted by ootleman
02/16/07
Why split it up into 4 different shopping carts (home, small business, etc)? I still don't know how it works. 1/2 my products go into one cart, 1/2 my orders go into the other, possibly depending on where I was browsing from.
And, then, seems like the shopping carts expire after a few hours. After all that time spent configuring, why not keep it around longer.
Matter of fact, why not split the site up at all? If I click on desktops - show me all desktops. Do I, as a small company, need differ computers then a medium business? Please show me everything and let me figure out what works best.
2801
 track my votes
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