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Dell should stop lying about preinstalled Linux

Linux, Sales Strategies submitted by beer28 02/25/07

Linux has been an option for corporate machines for 7 years now. NOTHING HAS changed. Quit lying Dell. The requests were for pre-installed openSuSE, Ubuntu and Fedora Core on Inspirons and other retail grade machines, not bulk purchased corporate class computers. We are not idiots and we can read through the lies.

I will never purchase from Dell again. If not for anything else, because they insult their own customers' intelligence.

http://www.dell.com/content/topics/global.aspx/ideastorm/ideasinaction?c=us&l...

"Pre-Installed Linux Options
We are listening, and as a result, we are working with Novell to certify our corporate client products for Linux, including our OptiPlex desktops, Latitude notebooks and Dell Precision workstations. This is another step towards ensuring that our customers have a good experience with Linux on our systems." 11 Comments »

Novell?? OH NO!!! Test the OSS community waters!

Dell, Linux submitted by phubert 02/26/07

Dell finally posted a response to the input at this site but this statement: "as a result, we are working with Novell to certify our corporate client products for Linux," is unlikely to encourage many Linux users, given Novell's recent, highly controversial, arrangement with Microsoft, seen by many as only undermining Linux/OSS by creating unnecessary doubts about users rights TO Linux.

In the following paragraph, Dell provides this: "In addition to working with Novell, we are also working with other distributors and evaluating the possibility of additional certifications across our product line. We are continuing to investigate your other Linux-related ideas, so please continue to check here for updates.", which is somewhat more hopeful, at least.

I would hope Dell would consider community concerns, while identifying the unique needs of home/home office users (which is where Linspire/Ubuntu and the Crossover Office product come in).

Good luck Dell... to us all.

If you respond well, customers will respond also to you. But I also understand you face risks in any of the directions you choose to follow. Choose well.

17 Comments »

Install Novell Suse

Linux, Operating Systems, Service and Support submitted by x684867 03/19/07

Dell should offer customers the choice of Windows or Linux. Specifically Dell should offer Novell Suse Linux with technical support.

In the interest of its customer base, Dell could consider offering its existing customers the opportunity (for a fee) of upgrading their existing computers to Novell Suse Linux with a support option.

Novell has given its Suse Linux a great set of features which rival Windows Vista or Mac OS X. This includes a graphics interface with translucent windows...running with 512MB or less.

For years Dell has lost face with me and my customers because of quality issues. The inability to buy a reliable, linux-based system has lead me to consider other options. I am now encouraged to see Dell's consideration of the Linux option.

Sam Caldwell
Unconventional Technology, Inc.
Round Rock, Texas 6 Comments »

A ban for Novell on my Dell

Linux, Operating Systems, Software submitted by speedy 02/24/07

Novell, in partnership with Microsoft, attempt to the free development of Linux. If my favorite PCs producer, Dell, preinstall openSUSE or other software on their PCs I don't want to buy anything anymore. We must boycott Novell if we like Linux. 13 Comments »

Not Novell Linux

Linux submitted by derekj61 02/27/07

Novell Linux ?!?!? Don't you get it, we want to have unincumbered Linux on the boxes, Debian, Slackware, Redhat, even Ubuntu or Linspire. Not a Microsoft product. The next thing we know the widget that we develop on our shiney Microsoft/Novell Linux box is owned by Microsoft. 6 Comments »

Always include all software and driver reinstallation discs for free (or at least let us get the option to)... don't make us pay extra

Software submitted by winoffice 05/01/07 **IMPLEMENTED**

Always include ALL software AND driver reinstallation discs for FREE (or at let us get the option do get the for free if we want as follows)...don't make us pay extra in case that we have a disaster and need to reinstall from scratch...!

No Discs Included (Included In Price)

All Discs Included (this means everything -- all software discs -- OS/Security software/etc., and all driver discs -- this means Windows or Linux drivers or both, whatever applies -- add $0)

Other options (OS disc only, all software discs only, driver discs only, etc. -- add $0)

For some computers, Dell does not include the reinstallation discs. Even if Dell offers them, Dell charges extra for us to get them. In fact, the only time I seen reinstallation discs being offered without charge were for Dell XPS desktops with the flashy lights -- that is, the Dell XPS 600, 700, and 710 systems, for those ware the only systems to offer operating system options like "Microsoft Windows XP Media Center WITH REINSTALLATION CD".

Also, most of the time when software reinstallation discs are not included, driver reinstallation discs (such as XPS flashy lights, as well as printers and monitors) are not included either. Therefore, don't just include the software reinstallation discs -- include as well the Windows/Linux drivers for the hardware (depending on the OS purchased with the computer, if any, which in turn depends on the user's preferences).

Besides, Microsoft as well as ALL software companies include the discs when you get the software seperately, so why can't Dell do the same when the software is preinstalled...?
Customers no longer have to pay extra for re-installation media.




89 Comments »

Sell Linux PCs Worldwide - not only the United States

Linux, Sales Strategies, Desktops and Laptops submitted by ergo 05/02/07 **PARTIALLY IMPLEMENTED**

Dell has now decided to sell computers with Linux pre-installed. GREAT MOVE! But for the moment, it only concerns the US... Here outside the US, we can't wait to buy a pre-installed Linux Dell PC! Please sell Linux PCs worldwide!


Check out the details on Dell Linux systems worldwide!
524 Comments »

No OS Preloaded

Linux, Operating Systems, Sales Strategies submitted by agreer 02/17/07 **PARTIALLY IMPLEMENTED**

I have a XP Pro retail copy, will soon buy retail vista, I also like Linux: Make WINDOWS-FREE, and OS-Free an option for more than just expensive business lines.


Dell has systems available that do not have an OS pre-loaded called N-Series line. You can check them out at www.dell.com/nseries.

460 Comments »

Respect of the EULA terms (refund of OS)

Operating Systems submitted by grosguillaume 02/19/07

On every EULA from Windows OS, it's clearly write that a consumer who disagree with the term of the EULA contract can be refunded, but it's not possible with Dell's computer. 22 Comments »

Provide Linux Drivers for all your Hardware

Linux submitted by gergnz 02/19/07 **IN PROGRESS**

I don't care whether the OS is pre-installed or not, I want all the hardware to be totally supported in the Linux kernel without in mucking around. I currently have a Dell M1210 and I wish the modem would work, just in case I need it. The web cam would work, just in case I need it. At least the Intel wireless card is totally supported. Thanks Intel!!
Drivers are available for Linux to make some but not all hardware work. We continue to work with our partners to provide for better hardware support. See more specifics from john_h.




186 Comments »

More RAM!

Desktops and Laptops submitted by mwmtjm 01/30/07 **UNDER REVIEW**

Do away with 512MB of memory as a base option to buy consumer desktops and notebooks. With Vista running best on 1GB at a minimum, don't make customers have a basic experience with the new OS because Dell wants to be able to advertise at a lower price point. The success of Vista -- and subsequently for Dell -- will be largely in word of mouth. Take a long-term view and build the momentum one great customer experience at a time right now!


113 Comments »

National Call Centers [and other Service Improvement Ideas]

Service and Support submitted by henrieb 02/17/07 **UNDER REVIEW**

As a corporate customer I like Dell's products and my USA customer support. I have read the web about all the people that have had problems with Dell customer service and mine and others are not isolated incidences. If you want people to be loyal take a hint from the corporate sales and give Home users even a little customer support. My corporate help does not read scripts, they have the power to take ownership and fix the problem. Granted I do buy Gold support. If Dell thinks it saves money for bad support; I have personally talked 20 or 30 people out of buying a Dell.

* Addition: After reading several of the comments on this topic it appears that what we really want is someone in customer support that will listen to us, and hopefully help us. Culture and language barriers just make this harder. Maybe a better way to track customer performance would be to find out if they really helped someone and not how fast they can end the call. Dell management needs to start taking ownership of this problem. Maybe Dell management needs to start calling Dell support with fake problems and see it the system they created can help them, it sure does not work for us.


663 Comments »

No Extra Software Option

Software submitted by ootleman 02/16/07 **PARTIALLY IMPLEMENTED**

Would love the ability to have a clean Vista install. No AOL software, no earthlink software, no google software - just a clean, original OS.


Check out jeremy_f's update on our current software options.


591 Comments »

Pre-Installed Linux | Ubuntu | Fedora | OpenSUSE | Multi-Boot

Linux, Operating Systems - Multiboot, Sales Strategies, Desktops and Laptops submitted by dhart 02/16/07 **PARTIALLY IMPLEMENTED**

Offer the 3 top free Linux versions for free pre-installation on all Dell PCs.

Quality free and open source software drastically lowers the cost of new PCs, and helps prevent software piracy. For example OpenOffice.org, the Microsoft Office alternative, can shave hundreds of dollars off the price of a new PC. Cast your vote for OpenOffice and other free software.

Offer easy multi-boot options with Windows Vista, Windows XP, or NO Windows (yes, Linux can entirely replace Windows!)

Offer trade-ins and Linux CDs for older model Dell PCs. Cast your vote for the mini Linux Dell PC and the Universal Education Dell PC, both utilizing free software.

Would you try Linux if it were this easy?

CHOICE is what consumers want on their new PCs, not annoying surprise circus-ware (the typical smattering of confusing 3rd party popup-infested software found on most new Dell PCs). Quality free and open source software is well behaved, and may be legally pre-installed on PCs, and legally shared with friends and family, sharing is encouraged! Cast your vote for consumer CHOICE and public transparency at Dell.


Please take a look at www.dell.com/open for linux options on the Inspiron.

1829 Comments »

OS Install Disks

Operating Systems, Software submitted by bruceiv 02/20/07

You should include a real OS install disk (free) with all Dell computers - we paid for the licence, if we wish we should be able to do OS re-installation (a relatively basic maintenance chore) 3 Comments »