DELL 100 EUR Laptop
Laptops submitted by drahnreb
03/02/07
Why no 100 EUR (125 $) laptop from DELL?
14" Display (1200*800) with onboard graphic
1 GHz ECU
256 MByte RAM
40 GByte Harddisk
802.11 b or g WLAN
DVD/CD RW
UBUNTU Linux
Thats enough for surfing , writing e-Mails, letters etc.
Dear DELL community what are you thinking about this configuration?
70
Corporate / Healthcare Sales - 24x7 access to Sales - Bring back Rapid Response Team!
Healthcare, Service and Support, Simplify IT submitted by gharrison
02/28/07
As an IT Administrator with 700+ computers within our company, it frustrates me to no end that our sales representative, and -only- our sales rep, can make changes to quotes that he/she originally generated. Additionally, we are on our 5th rep in 3 years. When one leaves, they haven't been hiring new ones. Instead, they have just divvy up the workload among the current reps. This results in reps who never pick up the phone anymore but only respond to voicemail/emails (slowly). I didn't mind so much until last year..
As of mid-2006, at least there was something called the 'Rapid Response Team' ..
Are you a corporate customer with a Dell quote that needed to be updated/modified on a tight deadline? Can't get a hold of your rep? No problem.. You could simply call the Rapid Response Team and you would be placed into a pool of sales reps who were able to pretty much modify anything currently in the system, or generate a new quote based on your current pricing terms/discounts. The quote sent to you would even have your normal sales rep's name on it..
No more..
Now the only thing available to us is the Dell Premier Page, which is fine for standard 'Fun with Dick and Jane' PC quotes. However, if you need anything non-standard, and are unable to find it on the absolutely horrid Dell parts search page, you are pretty much out of luck.
How about giving us a couple of backup individuals for our rep, who can actually make changes to our quotes, that I can call if our guy is in training for most of the day (but not actually out). Better yet, bring back the Rapid Response team. Based on market reports, I suspect it was along the lines of ‘Hey.. Those corporate guys don’t really need quotes right away do they? Let’s try to save a few bucks because we sell our consumer PC’s on such a razor thin profit margin..’….
The fact that some home user can call Dell at 3am and spec out a completely new system from scratch, yet a Corporate user can't make the most simple change to an existing quote (a real quote, not an E-Quote on the Premier page) where 10+ systems are being purchased without talking to a specific rep. is unacceptable to me..
100
Standardize and regionalize tech and customer support
Service and Support submitted by digigato
02/21/07
It would be great, for us Dell clients, and for Dell itself, to regionalize and standardize their protocols for customer and tech support to avoid: frustration, time spent on calls, rage and all that feeling mix that usually builds up after a person made a support call.
I have read that people in the US/Canada are quite angry with their current QoS on this topic since they seem to be attended by people in India and all the problems and lack of initiative that Dell personnel (tech. support) usually incur.
What's most amazing is that, in my case, I live, work and use Dell computers in Mexico (my homeland) and when I require support for desktop/laptops or servers, evn thou my initial path is redirected to Panama (or some place in central america) I end up talking with, yeah you won't believe, people in the US!! so, my mind starts to go freak and thinks:
a) Why in all heavens the people that took care of my case in the US cannot be available for the US/Canada clients
b) Why Dell cannot have technical personnel in my country (I mean the guys at Texas and Colorado are just great and I am really in debt with them for helping me out of my server problems) that understand a little bit more about how things are done in Mexico (and I bet every country/geographic area has its own culture and "way of doing things") or, for example, Is Japan also been taken care by people from India??
So, Dell, if you are going to give tech support and want to be part of a globalized world, be it, but do respect your customers and their needs and culture, please, please pretty please.
Btw: I am sorry for any mistakes that my english may have lead to all native english speakers! :D cheers!
240
Business Support - Premier Account ID
Service and Support, Simplify IT submitted by janmetdepet
02/21/07
Every time I call Business Support I have to spell my name, email, address... Result: emails are often not delivered to me. If my Premier account would have an ID, it would be possible for Business Support to get my credentials automatically. This saves me and Dell a lot of time! And it is correct every time!
86
Find a way to either include Gold Technical Support, or promote it better
Service and Support submitted by friendge
02/17/07
I'm a consultant and as soon as I explain to my customers that Gold Tech Support = Someone in TX or TN rather than Istanbul or Calcutta, the $79 is a no-brainer.
From the other messages on here, it's clear that most folks either don't understand this, OR are too cheap to pay the $79.
I understand the argument that you shouldn't HAVE to pay for good service (If English isn't their NATIVE language, it isn't good service), however, I also understand the competitve nature of the business.
149
Trust Us
Service and Support submitted by sekopp
02/21/07
I work in a government office and have been here for almost 15 years. Please trust us when we call and say we have a bad hard drive, etc. It just wastes our time when we have to walk through all the steps just to prove to your tech that we were right. Possibly set up a "trusted user" phone number.
I once had a heat issue that caused the system to shut down. The tech insisted that I run the diagnostics, which ran great when the system was first turned on but wouldn't work after the system heated up!
146
Promote & Demote button
IdeaStorm submitted by goonmaster
02/21/07 **IMPLEMENTED**
Endless double posts on this site, please give the community a way of removing them.
You can report a duplicate idea by clicking the 'report abuse' link.
120
LOOK at my DELL!!, IT IS CUSTOM
Dell Web Site submitted by pelusa
02/21/07
What I would like to see when I buy a laptop dell is the option of configuring the colors of my laptop in the same way that the hardware. The keyboard in blue like the logo of my company, the front of the laptop in green, the back of the screen in grey, ... We would have 10 or 15 different colors to customize our computers.
Thanks Mr. Dell for listening us
-14
Anti-theft system
New Product Ideas, Laptops submitted by towap
02/21/07
Last month my Dell laptop was stolen. Thats why I would like to see the following feature:
There should be an option in the BIOS to enable a invisible mail system which can sent an email to a certain ipadress containing information on when the pc has been activated and to which network it is coupled.
If you then secure your Bios with a good password the only thing the thief can do is reset the Bios. Most thieves lack the knowhow to do so.
When your laptop gets stolen only thing you have to do is wait untill you receive an email from your laptop on your "laptoplog"-mailaccount and go with that information to the police.
53
Offer a Cell Phone that Competes with the iPhone
Accessories (Keyboards, etc.), Broadband and Mobility submitted by dgs20904
02/17/07
The future of portable devices is in the development of an all-in-one electronic device that has a cell phone, camera, GPS, speaker phone, bluetooth, WiFi, MP3, email, word processing, spreadsheet, address book, SMS, and web browser. The cell phone should be able to support four bands, including the bands used outside the US that require external cards. It would be even better of the device supported Linux or BSD as its operating system so open source apps could run on it. The device should support at least 20 GB of hard disk space and enough RAM to run applications, pictures, and music. As the Apple iPhone is limited to Cingular users only, the market for an all-in-one electronic device is still wide open for Dell.
162
Why not catch the new wave of IP Phones to add to your product lines?
New Product Ideas submitted by skypefone68
02/16/07
Dear Mr Dell,
I am the founder of IPFONES, a leading manufacturing company specializing in IP Phones devices.
As you probably have heard and seen, all the major brands are already fighting to catch onto next generations’ voice communications devices which will all be IP based.
Cisco and Apple is fighting for the name of IPHONE itself as both of them are realizing how important IP phoning will be the next hottest thing to do as the world is tearing down its borders.
Every company is looking to catch on to VOIP and trying to find a way to lure in the revenues that VOIP can bring from a service or from a hardware supplier.
Skype is the most successful at it and the growth has been most incredible.
We believe we have a good name that will take advantage of individuals, corporations wanting to change over their voice communications devices.
It's IPFONES... Pronounced IP :Phones...
Here is a video that tells you a bit of how we marketed ourselves till
http://www.ipfones.com/us/content/view/18/9/< do not have the marketing power nor the resources as CISCO does but we are definitely very confident our name will survive the test of time.
Here is an article that would give us confirmation of that:
http://www.slashphone.com/115/5962.html< cell phone manufacturer in the world is also moving toward making their cell phone VOIP enabled.
Right now, we know there are over 2 billion cell phones users year and that number can only exponentially grow as emerging continents are all un-tapped territories. Imagine every renewed cell phone alone will be IP Enabled... We certainly do hope it will be an ipfones.
I would like to suggest to you as Founder and visionary of DELL, to look into maybe having a division that would tap into this new opportunity.
I know you have just hired an Ex-Motorola Mobile Executive for your top global sales. What a serendipitous "god sent" decision for this IPFONES suggestion don't you think?
If you would have any thoughts to this letter, please do get back with me at the below contacts.
Sincerely and respectfully yours,
Thomas B.
Global USA Tel: +1 714 408 7788
European Tel: +33 870 440 889
Global Fax: +1 609 784-0765
Email: thomas.bui@ipfones.com
Skype ID: skypefone68
MSN: thomas_bui@msn.com
Yahoo: thomasbui68@yahoo.com
-97
Dell Technology and Applications Magazine
Advertising and Marketing submitted by tonyman262
02/20/07 **ALREADY OFFERED**
I believe this is a great time for Dell to publish a magazine. The target audience would be any and everyone that uses any of the products that Dell offers. The goals of this magazine in no particular order would include:
• Promoting the use of Dell equipment, technologies and applications.
• Promoting Dell vendor partners and community partnerships.
• To foster and strengthen the Dell user community at all levels
• To offer a venue for Dell customers to share their successes and achievements using Dell branded products and products from vendor partners.
• To offer a venue for Dell and its vendor partners to provide demos, tutorials, explanations, and best practices.
• Provide centralized place for Dell to provide public phone numbers, websites, and other essential contact information.
• Introduce to customers how to communicate with Dell. How to purchase spare parts, how to obtain return authorizations and so forth.
This magazine would be different then other periodicals because it would contain information for users at all levels in every issue. This would insure that every issue would appeal to the greatest numbers of people at all times and everybody would want their own copy. The following might be a table of contents from one issue.
Opening remarks from Michael Dell
(The next issue might have remarks from one of the Execs of the other departments).
In the Enterprise Section
Article on Dell High Performance Computing Clusters
(Next issue could be Agentless Monitoring of Dell Servers or Dell Remote Access Controllers and so on)
Article on Dell OpenManage Systems Management
(This issue it could be Introduction and Overview, next issue it could be Server Management, Storage or Client Management and so on)
Vendor Partner contribution:
Microsoft provides and article on Vista rollout issues for the Enterprise)
(Next issue it could be Office 2007 or some other enterprise class partner’s product)
SMB, Government, and Education Section
Article on Dell Consulting Services
Article on Configuring Security Features of Dell Web-Managed Switches
An article discussing some the purchase programs that Dell offers for employees and school districts.
Vendor Contribution:
Microsoft provides and article on Vista rollout issues for this size entity.
(Next issue could be APC discussing UPS systems)
Home User and DIY Section
An article on “Why up grade to Vista?”
(Next issue the theme could be MS Office or security or wireless or CD/DVD buring)
Article discussing the many flavors of Vista
Article on the upgrade options available from Dell
Vendor Contribution:
Cannon offers an article on digital photography in general and discusses differences between Digital SLRs and Digital Point & Shoot cameras
(Next issue it could be Linksys and wireless access points or Dell and PDAs)
Vendor Contribution:
Adobe offers an article on Photoshop CS2 and short intro into photo editing
(Next issue could be a wireless router or access point vendor)
How to article:
Take a picture, download to a computer, import it into Photoshop, change it, crop it, enhance it, store it, and email it or what ever.
(This issue was Vista and digital photography, next issue could be Office, or wireless, or firewalls.
This section could also contain a tutorial on installing a mother board using the Dell 710 DIY computer. Next issue could be a discussion on memory DDR, DDR2, PC-xxx, PC2-xxxx and how to upgrade memory in a desktop and in a laptop
From the Help Desk:
New products
Contact information
Next issues articles
Updates & corrections
10
Starting in Kindergarten
Education submitted by bingearnest
02/17/07
I saw the article "Giants Together for Our Little Ones" I was a little disappointed in the reporting since it looked like union between M. Dell And Mr. Jobs resulted in a gripe session about teachers and how schools are run rather than implementing ideas for technology in the classroom. I have a suggestion for technology and education that you may help with.
I recently moved to Austin from Boise, Idaho where they had a computer program called Waterford ( I think funded by Joe Albertson) for all the kindergarteners. They also had computer labs in the elelmentary schools and computer classes for the students to take weekly.
I understand that Mr. Dell has donated millions to education. I would be curious to know exactly how that money was spent and I would like to see the data showing how it improved education for students.
You could come up with a program to rival Waterford for kindergartners and take data to see if it helps more children develop fundamental skills in reading and computers....
You could negotiate with the schools to get computer labs ans hire teachers to teach computer skills. I know my son has created two powerpoint presentations this year which he truly enjoyed!
You could negotiate a video lab and teachers to teach it.
There is so much you can do to get technology in the hands of the students. You just need to be creative in your negotiations with donations rather than griping about stuff you can not fix. Be accountable for your philanthropy. You can become a great name in education if you focus on what you can do, not what you can not do!!
The Kids have the passion to create, they just need the opportunity and guidance.
Good Luck
9
Fingerprint <> BIOS authentication
Laptops submitted by sebastian_s
02/20/07
allow build in fingerprint readers (esp. in notebooks) to be used for "BIOS password protection/authentication" of the whole system and/or HDD no matter which OS (Windows, Linux, Mac OS,...) is running on the machine.
122
Take the sound system off the Motherboard!
Accessories (Keyboards, etc.), Desktops and Laptops submitted by richderuiter
02/20/07
I noticed recently that sound cards for both Dimension and XPS systems are integrated into the motherboard. I'm very skeptical. I do some home recording and want to mix-down tracks. I wouldn't trust a motherboard-based sound system to be able to handle the demands. I've dealt with them in the past.
Please, make this an optional motherboard. Let me choose my own card (and, while you're at it, offer some higher-end sound cards for home recording).
93
Easy as Dell
Service and Support submitted by rcybex
02/18/07
Dell MUST be EASY at the PHONE:
Only one phone number for each country for EVERYTHING:
- "Welcome to Dell. If you have an open call press 1 and dial your six digit call ID. If this is not the case and your are already a Dell customer, press 1 and dial your eight digit customer ID. If you still are not a Dell Customer or you don't know your customer ID press 2"
[1 - Direct to your call agent]
[2][3] - "Hi, my name is nnnnn and I will be your personal contact. This is phone call ID mmm, if possible please write it down for future references. How can I help you?"
6
 track my votes
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