Replacement Battery Program
Service and Support submitted by john_saddington
02/19/07
Dell should provide a Replacement Battery Program that would enable portable customers to have a cheap and effective way of replacing batteries. The fact of the matter is that replacing batteries is not cheap. It's expensive. If there were an option, say, to pay a life-time fee for replacement batteries, that would be cool. Or a subscription program to cut the costs of new batteries. Anything to lower the cost for people who are using their computers for a long time!
743
Rewards for Dell Shoppers
Dell Web Site, Sales Strategies submitted by john_saddington
02/17/07
Dell should provide a way for customers to accrue rewards, or points, for purchases! I have bought a number of Dell computers over the years, and would love to see some appreciation for my allegiance!
For example, every time I buy a computer, I get 100 points. After... say, 300 points, I get 50% off my next purchase, or something to that effect.
Just like Credit Card Rewards!
2437
"Trade In" Program
Advertising and Marketing, Environment, Sales Strategies submitted by john_saddington
02/19/07
I'd love to see a "Trade In" Program and/or initiative, where a customer who's been a long time customer could trade in an old system for a new one, or at least, a good sized discount.
I've got an old laptop and seriously need a new one. It's been out of warranty for a long time, but, would love to get a discount for a new one if I could trade it in.
This would also be environmentally healthy!
6225
Sell video card upgrades for older laptops
Service and Support, Laptops submitted by shiningarcanine
05/02/07
In 2001, I purchased a Dell Inspiron 4000 and three years later, I wanted to upgrade its graphics card, but it was not possible to upgrade it. Eventually, I purchased a 16MB graphics card off ebay, which Dell used in some Inspiron 4000 laptops, but it apparently did not upgrade mine due to the motherboard revision.
Now I have a Dell Inspiron E1705 and it has a GeForce 7 Go 7900 GS graphics card. I am not going to buy a new laptop for years, but I would still like to upgrade it as Nvidia comes out with newer mobile graphics solutions, such as the GeForce 8 Go 8800 GS or if I do not upgrade it to Windows Vista, the GeForce 7 Go 7900 GTX when I find the GeForce 7 Go 7900 GS to no longer deliver satisfactory frame rates.
Many enthusiasts who own Dell laptops feel the same way. Dell has probably lost many of them as customers because of this. The only reason I brought a new Dell laptop was because I liked the hardware build quality, but if I do not feel like Dell cares about me and it certainly feels like Dell does not (e.g. all of the junk they load onto their PCs, the recovery partition replacing the Windows and Office CDs, the lack of Dell supported upgrade-ability, etcetera), I might not buy a Dell when I buy another laptop.
Offering hardware upgrades will go a long way in rectifying that, as if I and other enthusiasts perceive that Dell's laptops will be upgradeable in the future, we will buy more of them and then come back as returning customers when we buy new ones. This might change the purchase intervals for a small portion of Dell's customers, but if Dell does this, Dell would have many more customers and many more returning customers as a result.
170
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