alexanthony

Provide Linux compatibility information on all products up front

Advertising and Marketing, Linux submitted by spm 02/21/07 **REVIEWED**

My company used to buy all out IT products from Dell. The main reason we don't buy any Dell products any more is that it is so difficult to get information from Dell on Linux compatibility, except from a few very expensive high end products. Calling Dell product support to find out if a particular product will work with Linux and where to get drivers is an offputting experience. Dell sales staff seem to take a perverse delight in telling customers that they don't support Linux, and when I tell them that I don't want support from them, only compatibility and driver information, they tell me that they can't give me that information, nor information on chipsets which might allow me to locate information from elsewhere.

The bottom line is that I expect at the very least to be provided compatibility and chipset information before I buy a PC. Neither myself or any other customer is going to buy a Dell PC to test it on Dells behalf - product testing and certification is the manufacturer's responsibility, not mine. White box suppliers, and other mail order suppliers on the other hand are only too willing to provide motherboard, chipset, and component information etc. to allow me to check compatibility.

The reason why we no longer buy any Dell products is simple - we use a small number of Linux PCs in our office and all the servers in our office run Linux. We buy all hardware, peripherals including low end desktop hardware so that they are deployable with both Linux and Windows. We do this for obvious reasons - for example, we might want to plug in a printer originally purchased for use with Windows into a Linux server print queue, and we may want server applications to print to the printer. We may want to redeploy Windows Desktops later as Linux desktops - for example to use as a shared data access desktop. Therefore, although our desktop PCs are overwhelmingly Windows, we won't buy any hardware that isn't Linux compatible, even if it is intended for use with Windows initially. Dell unfortunately doesn't meet those needs, and we cannot buy equipment from Dell. I am sure a lot of other companies which use Linux in the office have similar issues.

Here is what Dell needs to do to have a chance of winning our (and other's) custom:

1) Advertise and inform about Linux compatibility or otherwise. Finding out about compatibility before buying is the most difficult thing about Linux, not installation or configuration. Any company that can do this has a huge advantage for little or no cost.
2) Provide full Linux compatibility information on all Dell products - not just high end desktops. Ideally, certify products for the top distros - RHET, SLES, Debian, the latest free Fedora, OpenSuSE, Ubuntu if possible. Linux users don't necessarily want a preload - most Linux users are quite capable of installing Linux themselves and would probably install some other Linux distro if one was pre-installed. Preinstallation is only useful to us as an indication that the product is Linux compatible. If a feature is only partially supported by Linux, say so and say what is supported - Linux users will understand, and may not need all the features, or like us they may only want the Linux compatibility for possible future redeployment. If driver support is external (most will be) then provide links pointing to those sites in Dell support, and if you need to make a disclaimer to avoid liability for a third party products outside Dell's control, do so. Again Linux users will understand.
3) Exclude products from the Dell inventory that don't support Linux as far as possible. Generally for every part that is not Linux compatible, there is one that is Linux compatible for the same price.
4) Don't ask customers to pay the Microsoft tax. Linux machines or no-OS machines with zero cost OS and no support should cost significantly less than a Windows pre-loaded machine. Customers know when they are being cheated and don't like it.
5) Linux support (except for driver information) is not usually required (except for servers), only web based information. If the customer needs Linux support, it will probably be from an independent consultant/techie rather than from Dell. Sell your Linux PCs as "Linux OEM - no support" PCs at a significantly lower cost than the equivalent Windows PC.
6) Linux on the desktop is most competitive on the low end desktop - particularly for schools etc. Sell Linux PCs preloaded onto low end desktop computers with appropriate free software for that market, at a competitive price rather than on high end workstations.


Upfront Linux capability would be difficult to implement on our web store. But, check some of the alternatives john_h posted.




21 Comments »

Legal Blueray Playback on Ubuntu

Linux submitted by prisma Jan 9 **UNDER REVIEW**

Ubuntu have a legal way to play DVD's with LinDVD on current Dell hardware offers which we the customers appreciate. However, windows hardware products come with an option to add a blueray player. Dell should add that option as well to their Ubuntu offers. A commercially available piece of software (like LinDVD) could be implemented to play blueray DVDs.





26 Comments »

Make the dell ubuntu models available through the main webpage

Dell Web Site, Linux, Sales Strategies submitted by rajeevbhatta 06/19/07 **UNDER REVIEW**

Instead of having the model listings on a different webpage ( www.dell.com/open) have these models available from the product search you have on the main page or a link available through the main page (www.dell.com)

When I go to dell.com and I search for the product model numbers I never can find them I have to go to the other page and then I see it. The only thing I saw on the main page is a small flash ad which then takes you to the page.

Why cant you place these models with the other models on your page.........





30 Comments »

Linux: We are happy, but what about Open Office & Firefox

Linux, Software submitted by macmoh 05/06/07

Thanks.
For giving support for Linux, now we are very happy but sir where is Open Office and Firefox??

We are waiting for your next step towards...
Hope you will not disappoint us.
:) 3 Comments »

Customize Ubuntu for Dell

Linux submitted by zmjjmz Jun 15

Seeing as Ubuntu is open source and you can edit the kernel, it would be great if Dell customized it to better fit their computers, much like the way Apple customized DarwinBSD. (Ok, not _that_ much, but you get the idea.)
Some ideas for it: Customized look (GTK2+ theme, Emerald theme, wallpaper, GDM theme, etc.) to fit Dell products (You could use the GDM theme from here: http://www.gnome-look.org/content/show.php/Dell+XPS+GDM+Theme?content=78092 for the M1330n and use the underlying wallpaper too), customized kernel (this will help speed it up) per machine, customized applications, you could even eschew GNOME and use a highly customized E17 or FVWM setup, and so on.
It ends where your imagination ends (and budget).
One important part: Every modification you make must be Open Source!
While it'd be great to have the integration that Apple has, it'd also be great _not_ to have the same lockin and proprietariness of Apple. 7 Comments »

Give Ubuntu iso's made for all Dell laptops

Linux, Laptops submitted by nimdori Jun 26

Even for those you don't sell with Ubuntu.
I have Dell Vostro 1310 with Ubuntu 8.04, and I wish I could have all it's drivers out of the box, a recovery partition, etc... 1 Comment »

Ubuntu on all models where it works

Linux, Operating Systems, Small Business submitted by jonsmirl 08/01/07 **IN PROGRESS**

I'm still throwing away copies of Windows. Recently I have ordered some Dimension 9200s from Small Business. All of these machines are running Ubuntu today without problem. They're being used to replace some PE400SCs that are starting to die. A 2GB quad core for $649 was too good a deal to pass up. It makes a great small server.

Please offer Ubuntu as a choice on all configurations where it works. I would have still paid $649 for the box and you could have kept the money you're sending to Microsoft.
We continue to explore different Linux opportunities on our systems. Check out daniel_j's comment below.




40 Comments »

The most requested feature...

Linux, Operating Systems, Sales Strategies submitted by xivulon 09/26/07 **UNDER REVIEW**

There are several proposals that basically ask the same thing: SHOW UBUNTU IN THE LIST OF OPERATING SYSTEM ON ALL MACHINES [subtract $50]. And why not, add XP to the list as well. There are also many more proposals that would be made redundant IF the above was implemented. If you add them all together that is probably the most requested feature at the moment. Yes I think many of the ideas below can be merged.

http://www.ideastorm.com/article/show/73206/Make_Linux_and_no_Operating_syste...
http://www.ideastorm.com/article/show/72962/Put_Ubuntu_on_the_list_of_operati...
http://www.ideastorm.com/article/show/72880/Dont_make_it_difficult_for_people...
http://www.ideastorm.com/article/show/68182/Add_all_the_OSs_you_sell_to_the_H...
http://www.ideastorm.com/article/show/68515/Ubuntu_on_all_dells

Proposals that would be made redundant:

http://www.ideastorm.com/article/show/68294/Same_discounts_available_on_Ubunt...
http://www.ideastorm.com/article/show/72902/Why_Cant_Dell_Put_Linux_On_Their_...
http://www.ideastorm.com/article/show/73961/Make_Ubuntu_laptops_cheaper_than_...
http://www.ideastorm.com/article/show/68567/Make_the_dell_ubuntu_models_avail...
http://www.ideastorm.com/article/show/72525/Ubuntu_on_all_models_where_it_works
http://www.ideastorm.com/article/show/67851/Ubuntu_on_121_or_133_inch_laptops
http://www.ideastorm.com/article/show/72748/Better_selection_of_Linux_notebooks
http://www.ideastorm.com/article/show/67631/Make_an_efford_to_includ_UBUNTU_i...
http://www.ideastorm.com/article/show/73954/bDell_Just_Give_Choice_a_Chanceb_...
http://www.ideastorm.com/article/show/67867/Shop_Dell_PCs_with_Linux_Require_...
http://www.dellideastorm.com/article/show/67692

...and many more...

Of course not all hardware choices will go down well with Ubuntu, but you have a conflict resolution system in place to notify users that make incompatible choices, and that could easily be extended to address conflicts between hardware and operating system. The only reason not to have Ubuntu is when there are fundamental incompatibilities that cannot be addressed by swapping wireless card or video card (suspend/hibernation...). In this case show "No operating system" (no point in having "No operating system" when a free operating system is available).

So, don't hide Ubuntu in some dark corner of your website only known to geeks, give customers a REAL choice...





28 Comments »

Dell.com consumer-oriented Linux page

Dell, Dell Web Site, Linux submitted by rafaelrojasc Jul 1

I know Dell already has a Linux-oriented Web page at www.dell.com/linux but it's too BUSINESS-oriented. Dell should make a small Web page explaining to regular consumers the benefit of using Linux and their Ubuntu offering (no virus, no spyware, rock stable, choice, free as in freedom), and then direct the user to Dell's Ubuntu computers, instead of the "cautionary tale" you get when you click on the "Dell ubuntu" link which says something like "Ubuntu's not for everyone. If you want Windows, come back.".

This proposed Web page can also say something like that, but it can also feature all the positives of using Linux. I mean, Apple tells you all about Macs telling you how nice they look and are, how stable it is and they don't really care if most Users go for Windows. It's all about saying "here's a choice. You can try it". 2 Comments »

No OS Preloaded

Linux, Operating Systems, Sales Strategies submitted by agreer 02/17/07 **PARTIALLY IMPLEMENTED**

I have a XP Pro retail copy, will soon buy retail vista, I also like Linux: Make WINDOWS-FREE, and OS-Free an option for more than just expensive business lines.


Dell has systems available that do not have an OS pre-loaded called N-Series line. You can check them out at www.dell.com/nseries.

460 Comments »

Tell us what WiFi chipset a laptop has.

Broadband and Mobility, Dell Web Site, Linux, Laptops submitted by tonyb2006 08/29/07 **UNDER REVIEW**

Tell us the WiFi chipset used in a laptop before we buy it so we know if the WiFi chipset supports a feature we want, or if it supports Linux or another operating system that we intend to use. The WiFi chipset being like "Intel ipw2200" or "Broadcom BCM4306", or "Ralink rt2500".







19 Comments »

Ubuntu on Studio Notebooks

Linux, Laptops submitted by joshhendo Jul 3

The new Dell Studio laptops look great! Taking the best design features from many other Dell products, and put them all into one.

This laptop actually looks like it should run Linux (that is the first thing I thought when I saw it). I don't know why I say that, but it just does. So, why not give it ago? I don't have a Studio, though I suspect it shouldn't take too much to get Ubuntu working (may need one or two drivers written, but from my experience with Dell laptops and Ubuntu, most things work well).

This is one of the products I would particularly like to see Ubuntu as an option to be pre-inatlled on if Ubuntu can't be an option on all models. 13 Comments »

Provide Linux Drivers for all your Hardware

Linux submitted by gergnz 02/19/07 **IN PROGRESS**

I don't care whether the OS is pre-installed or not, I want all the hardware to be totally supported in the Linux kernel without in mucking around. I currently have a Dell M1210 and I wish the modem would work, just in case I need it. The web cam would work, just in case I need it. At least the Intel wireless card is totally supported. Thanks Intel!!
Drivers are available for Linux to make some but not all hardware work. We continue to work with our partners to provide for better hardware support. See more specifics from john_h.




186 Comments »

It's time to upgrade to Ubuntu 8.04.1!

Linux, Operating Systems submitted by zmjjmz Jul 9 **IMPLEMENTED**

Now that Hardy Heron has received the .1 update (signifying stability), it's about time you upgrade the Dellbuntus to it!


Please see jesse_l's comment
18 Comments »

Please make Ubuntu XPS Notebook cheaper than XPS Vista Notebook

Linux, Operating Systems, XPS products submitted by dki May 26

Hi,
I have tested the price of the default Vista-Notebook XPS M1330 (in Germany) and the Ubuntuversion with the same Configuration. The result was amazing :(:

Vistaversion: 909,00 €
Linuxversion: 923,44 €

Is Vista cheaper than Ubuntu?? I can not imagine.

So my wish: Make Ubuntu-Laptops competitive! 31 Comments »

Up To Date

Sales Strategies, Service and Support submitted by darkproteus66 Apr 30

Work with software and hardware manufacturers so that new hardware or OS' are available day one. Such as having Ubuntu distros available same day as when the new releases are. Or having new video cards available as an option day one. This gives better options for the consumer as well as allows Dell to catch the early adopter market. Comment »

MARKET linux PCs for real, and Open Office, for real

Advertising and Marketing, Linux submitted by chopdoc May 7

I actually laughed when I read some Dell staffers' comments along the lines of "my research shows the customers want Windows".

Of course the research shows that, of course Dell isn't selling many Linux PCs. Probably the leading topic on Idea Storm has been Linux and Open Source. But that is because Dell attracts mostly "techies" here...not customers.

If you want to sell something, you need to advertise and market it. Microsoft has had a decades long campaign to get into the position they are in. The common consumer thinks Microsoft IS their computer.

Dell has moved forward, but not much, and they have limited and burried the Open Source option and resisted every step of the way. That is a fact, regardless of the lip service Dell gives here.

Open Source, particularly Linux distros can SAVE the customers money. I've crunched the numbers myself, I've calculated the TCO. Stability, reliability, cost.....how and why can Dell continue to avoid the reality of these issues by saying "our research indicates the customers want Windows"?

Give Open Source the marketing exposure it deserves and that the customer deserves. Dell made their name building custom ordered computers. They were known as "the best" in many regards. Then they lost their way. I was optimistic when Mr. Dell returned, but apparently he lost his way as well.

Market the Open Source options for what they really are and do it across the product line. Tell the customers what it really is and don't make it seem like some sort of off-beat secondary option...it simply isn't that anymore unless you continue to make it that.

Check your reaserch, your customers want value....lower prices....reliability..... The answer to that is Linux no matter how you slice it. So SELL it....for real.

Dell could really make a name for themselves again. 19 Comments »

Contrbute to Ubuntu

Linux, Desktops and Laptops submitted by darkproteus66 Apr 24 **ALREADY OFFERED**

Dell should actively contribute to Ubuntu and other open source projects either financially or through software.


Please see matt_d's comment
13 Comments »

Provide ubuntu's next LTS iso, 100% compatible with Dell

Linux, Sales Strategies, Desktops and Laptops submitted by shaikailash Apr 10 **REVIEWED**

I'ts going to be release the long term support (LTS) version of ubuntu, Hardy Heron 8.04. It will be supported by the community for 3 years.

It could be useful and appreciate (I think) if DELL will customize this distro to be compatible with the hardware of Dell's laptops and desktops, and permit to download the official iso from the website.

It could be fantastic to download the iso, install it and have an operative system perfectly working.
Many people could be convinced to buy a Dell with Linux, without go crazy with the hardware compatibility.
Thank you


Please see matt_d's comment
9 Comments »

Small LOW COST Linux Laptop

Linux, Laptops submitted by burnetga Apr 8

13.3 1152 x 720 screen
Sempron 3600 2ghz, 256 cache,25 watt
80gb hard drive
dvd-cdrw combo drive
10/100 ethernet
Wireless ethernet
1gb ram
53wh battery
Linux

No Options/Fixed Platform

$429 USD

It does not have to be ultra light
or ultra thin, just can't be a brick.

Pretty much a scaled down Vostro 1000
with a more linux friendly wifi card.

Right now 04/08/2008 you have to spend
at least $999 to get a 13.3" screen. 5 Comments »