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| By pablohs Jun 13, 2008 |
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Just an interesting fact....
DELL sales last year were $62.5 billion - if they made all their customer wait an average of 5 weeks, at 2% interest rate they made 120 millions in interest of customer's money waiting their equipment to be delivered.
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| By paperpilot Jun 13, 2008 |
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Since DELL doesn't keep computers in stock, but builds each order separately, there is a certain time period associated with the build and test cycle. I would think the build time is pretty constant. Would you want DELL to reduce the test time? Then the number of customers will lengthen the delivery time. I am sure there is a seasonal factor too. In all, five weeks doesn't seem excessive to me.
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| By pablohs Jun 13, 2008 |
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Paperpilot GÇô I donGÇÖt think the 5 weeks are totally due to assembly and test cycle GÇô if I have all the parts available you can build and test a machine in a couple of hours GÇô I believe that most of it is backlog, but a good chunk is because DELL is running their company with your money and my money before they have to deliver a finish product. It is a free loan.
DonGÇÖt take me wrong, I am not trying to bash DELL. I have been buying DELL products since the 90GÇÖs and I am a big DELL fan. But in the beginning I used to buy dell for three reasons: (1) I could customize my product; (2) I got a better product; (3) buying DELL was actually cheaper (better value) than buying from the computer stores. Lately I feel like reasons 2 and 3 are banishing.
I think Dell should change (tweak) their model a little bit:
(1) Product with little or not customization should be delivered faster.
(2) They should not charge your credit card until they deliver the product.
(3) You should get some sort of discount (benefit) for waiting longer times for delivery.
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| By pablohs Jun 13, 2008 |
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Think about this, if you are using Dell Finance - they charge your account the day you purchase the equipment and they charge you interest daily for the five weeks they are not delivering. And they charge a lot more than the 2% of the example above.
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| By kenjennings Jun 13, 2008 |
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I've never had to wait 5 weeks even for customized computers. In fact, most orders (even the customized computers) have arrived earlier than Dell predicted. I may just be lucky. Do these long delays correlate to specific countries?
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| By jmxz Jun 13, 2008 |
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And on top of that the components get cheaper during the >1month wait. For example, consider memories looking how fast prices fall:
 Dell can make quite some money by charging the customer one month's price and not delivering until the component prices fall's to the next month's levels.
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| By pablohs Jun 13, 2008 |
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kenjennings - I am just stating the 4/5 weeks predicted by the website as estimated "shipping" date from today June 13 to July 18.
I am in North Carolina USA.
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| By paperpilot Jun 13, 2008 |
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DELL can lose money by waiting too. A fire in a notebook battery plant led to an overnight jump in battery prices for notebooks DELL had already sold.
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| By jmxz Jun 13, 2008 |
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@paperpilot:
Sure, it can (also seen in one of the months on the memory price graph) - but surely the overall price trend for electronic components is to get cheaper.
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| By pablohs Jun 16, 2008 |
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Similar idea, please support so DELL understands that this is an IMPORTANT issue.
http://www.ideastorm.com/article/show/10089636/Offer_Nextday_Delivery
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