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Last time I tried to configure my alienware M17X (around 4K USD) and because my business takes place all over LATAM my only special request was for the keyboard to be in spanish (so I will have easy access to characters such as "ñ" ), and of course all my OS and software to be in english (and my personal nameplate), well so I didn't found the option on the page so got a customer service representative and they told me that I cann't get my Alienware with spanish keyboard layout!!! (so far the end of the complete customization process). Undaunted by this, I log on Dell's Puerto Rico shop (webpage), and sure enough they have the spanish keyboard but cann't offer me the personalized nameplate! So far what I see is a problem of logistics: they have the keyboard but is not available in the US, and they have the personalized nameplate but only available in the US (although you may remember Puerto Rico is part of the US, but not such luck, you get stucked to a very reduced DELL products offer), and internally DELL cann't either request the keyboard so the machine can be assembled in the US or to assemble the machine outside the US with an spanish keyboard and then sent to the US for them to put the personalized nameplate (or send the nameplate by DHL to the other factory).
At the end had to get my Alienware without my personalized nameplate and without the backpack just because I really need my keyboard with a different layout. In the US the market for spanish speaking people is constantly growing so it would be a great move to address this market segment needs. Also if you cann't get fully personalized equipment, then dont advertize such thing. Best regards
rarriagao50.0
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