Delivery Time - Please Reduce.

June 13, 2008

31 Votes

Status: Implemented

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I love the fact that with Dell I can customize my pc or laptop and get exactly what I want. When I do customize and pick what I want, I have no problem to wait for my unit. However, today as an experiment I pick a laptop and DID NOT CUSTOMIZE anything and just click on BUY NOW. The estimated shipping time was July 18 2008 – I think this is crazy – if I am buying a unit that you are showing in the website as your standard, I should be able to get it next week not in 5 weeks. Also consider the fact that I am paying you TODAY and you are not delivering the product for another 5 weeks. That is a loan to DELL with no interest, and DELL is not giving me a discount for waiting either. Any comments?

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    Comments :
     
  • Jun 16, 2008     Comment Link

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    Similar idea, please support so DELL understands that this is an IMPORTANT issue. http://www.ideastorm.com/article/show/10089636/Offer_Nextday_Delivery
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  • Jun 13, 2008     Comment Link

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    @paperpilot: Sure, it can (also seen in one of the months on the memory price graph) - but surely the overall price trend for electronic components is to get cheaper.
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  • Jun 13, 2008     Comment Link

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    DELL can lose money by waiting too. A fire in a notebook battery plant led to an overnight jump in battery prices for notebooks DELL had already sold.
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  • Jun 13, 2008     Comment Link

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    kenjennings - I am just stating the 4/5 weeks predicted by the website as estimated "shipping" date from today June 13 to July 18. I am in North Carolina USA.
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  • Jun 13, 2008     Comment Link

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    And on top of that the components get cheaper during the >1month wait. For example, consider memories looking how fast prices fall: Dell can make quite some money by charging the customer one month's price and not delivering until the component prices fall's to the next month's levels.
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  • Jun 13, 2008     Comment Link

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    I've never had to wait 5 weeks even for customized computers. In fact, most orders (even the customized computers) have arrived earlier than Dell predicted. I may just be lucky. Do these long delays correlate to specific countries?
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  • Jun 13, 2008     Comment Link

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    Think about this, if you are using Dell Finance - they charge your account the day you purchase the equipment and they charge you interest daily for the five weeks they are not delivering. And they charge a lot more than the 2% of the example above.
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  • Jun 13, 2008     Comment Link

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    Paperpilot GÇô I donGÇÖt think the 5 weeks are totally due to assembly and test cycle GÇô if I have all the parts available you can build and test a machine in a couple of hours GÇô I believe that most of it is backlog, but a good chunk is because DELL is running their company with your money and my money before they have to deliver a finish product. It is a free loan. DonGÇÖt take me wrong, I am not trying to bash DELL. I have been buying DELL products since the 90GÇÖs and I am a big DELL fan. But in the beginning I used to buy dell for three reasons: (1) I could customize my product; (2) I got a better product; (3) buying DELL was actually cheaper (better value) than buying from the computer stores. Lately I feel like reasons 2 and 3 are banishing. I think Dell should change (tweak) their model a little bit: (1) Product with little or not customization should be delivered faster. (2) They should not charge your credit card until they deliver the product. (3) You should get some sort of discount (benefit) for waiting longer times for delivery.
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  • Jun 13, 2008     Comment Link

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    Since DELL doesn't keep computers in stock, but builds each order separately, there is a certain time period associated with the build and test cycle. I would think the build time is pretty constant. Would you want DELL to reduce the test time? Then the number of customers will lengthen the delivery time. I am sure there is a seasonal factor too. In all, five weeks doesn't seem excessive to me.
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  • Jun 13, 2008     Comment Link

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    Just an interesting fact.... DELL sales last year were $62.5 billion - if they made all their customer wait an average of 5 weeks, at 2% interest rate they made 120 millions in interest of customer's money waiting their equipment to be delivered.