Explain how dropping extended <b>hardware warranty</b> indicates whole-hearted Linux support

June 5, 2007

61 Votes

Status: Implemented

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I think every Dell customer is interested in an honest and trustworthy partner Dell.

So, please, explain somewhere, why you dropped extended hardware warranty on your Linux systems, you surely have good reasons that just need to be explained.

If you don't have good reasons except maybe Microsoft's incentive plans (which is what probably most people expect), please tell us too.

DELL/ Status Update




This was an ordering system glitch (which is now fixed), for more details click here.



 

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  • Jul 20, 2007     Comment Link

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    Please see updated Direct2Dell comment (link in the initial post) for more information. Thanks.
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  • Jul 20, 2007     Comment Link

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    Changed status to **IMPLEMENTED**.
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  • Jun 5, 2007     Comment Link

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    Yea, trying to avoid doing that then going through the same delay mechanism again for each component.
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  • Jun 5, 2007     Comment Link

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    jorge: That would qualify for another idea. :-)
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  • Jun 5, 2007     Comment Link

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    Can you add the finger print reader and other components as well? (That are on the non-Ubuntu system)
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  • Jun 5, 2007     Comment Link

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    Due to an ordering system glitch over the weekend, we inadvertently removed the extended warranty and CompleteCare options associated with Ubuntu systems from our Web site. WeGÇÖre working to get the issue resolved as quickly as possible. We expect to reinstate all extended warranty options and CompleteCare service for the E1505n notebook later this afternoon. Any orders placed to date will ship with the warranty the customer ordered. See todayGÇÖs Direct2Dell post for more details and to share your thoughts: http://direct2dell.com/one2one/archive/2007/06/05/17450.aspx.
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  • Jun 5, 2007     Comment Link

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    Jaybird offered another credible explanation in this thread: http://www.ideastorm.com/article/show/67951/GIVE_UBUNTU_USERS_BACK_THEIR_EXTENDED_WARRANTY_OPTIONS
    Dell contracts out the extended At Home support options and I imagine they probably had some backlash from their contractors who either didn't want to support notebooks running Ubuntu or wanted more money to do it.
    If that's the answer, Dell should just say it and avoid a lot of very negative rumors circulating.
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  • Jun 5, 2007     Comment Link

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    And this is why we want people to explain it. If their reason was "oh, we didn't realize our warranty was about hardware - sorry - we're putting it back" they'd just look stupid. But if their reason is "someone payed us XXX in discounts to not offer it" and XXX is big enough people would go "oh, yeah - I can see why you did that even if I like it.
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  • Jun 5, 2007     Comment Link

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    If Dell is serious about supporting Linux then this is not the kind of news we should be hearing. just when we were having internal discussions about buying some dell machine, we hear now that the hardware warranty will be dropped. i just don't understand this!!
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  • Jun 5, 2007     Comment Link

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    Even then, this idea is very concrete. It's not a proposal to explain just about anything. "Explain this - and nothing else."

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