easier remote support for private users

May 6, 2007

9 Votes

Status: Implemented

Promote

!!! Give us an "easy remote care edition" !!!

I 'm not a professional user but I care for my parents computers. Usually I come over every two or three weeks and fix up something. But in between...

I have tried "Windows Remote Desktop". It doesn't work! two WLAN-Routers with dynamic IPs, integrated hardwarefirewalls and lousy configurated software firewalls are two much. (Skype has no problems at all) And helping them without seeing what they see and click is very annoying.

!!! Give us an "easy remote care edition" !!!

Steps:

1. "Hi Mom, just press the big red icon in the middle of the screen, so I can take over your dell-computer!" The red button (and the software) should be preinstalled.

2. I start the improved remote desktop with the unique file created on my parents computer. (the unique file will make sure no one else can access the computer)

Make this foolproof! No router problem, No firewall problems. No problems with dynamic IPs! (Mom, could you tell me your IP?) No ports to be opened! (How should I explain that to my mom?)

There are a lot of people that help friends or relatives with their computer issues and often they are the ones asked for assistance when buying a new computer.

DELL/ Status Update


Please see Vida_K's comment below