Dell support Accountability Especially for Repair contractors.
The most prevalent thing Dell should do is get better control over their in Home support and Phone Support.
Cost cutting and outsourcing and quantity have completely overshadowed , Quality, Integrity, and Brand Reputation.
When I call Dell support there should be accountability not "we will call you back" and never happens.
When a tech comes to my house and replaces a drive and DOES NOT TEST anything and leaves the install of the OS
etc to me he/she should be fired.
There seems to be no minimum standard for care.
If there is not following it seems to have little to no impact.
I was very close to getting our admin to cancel a Gold support contract for cause due to basic communication errors.
Tech was coming out to replace a tape drive when I clearly stated a hard drive in a raid array was the issue.
Then when he did arrive with a drive he said that I had to wipe the server to fix it.
I took over at at that point giving the bad drive to the tech and requesting security remove him from my site before I killed him.
This was not a dell Logo'd tech. It was a 3rd party Unisys employee.