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Dell should make a specific site for service with good computer engineers and they should try to solve all the problems online through windows remote assistance , I t will be benefitial for the customers and It will save their time as well as service centre's time . And if there is any hardware problem then that support site can either provide onsite or call them to walk to a dell service centre depending on their contract . If the products are not in warranty period than dell can ask for online payments for the remote assistance service.

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