Automated Self-Sustaining "Frequently Asked Questions" Customer Support Solution
Dell can provide enhanced, and in some cases instantaneous, customer support by empowering their customers with the ability to receive instant support for a request for which they've associated a "DellSupport" tag with, depending on which social network the customer has used.
The higher the frequency with which responses to certain keywords, associated with the DellSupport tag, appear, regardless of social network, the greater the likelihood a solution already exists for customers seeking solutions pertaining to those respective keywords.
Thus, such high-frequency responses can be instantaneously provided as suggested resolutions for customers seeking support for their issues.
As a consequence, a FAQ solution will be developed organically, with algorithms providing for the creation, and self-sustaining nature, of the solution, with the help of infrastructure provided by social networks.
Additional algorithms will assist with the presentation and ranking of customer issues and solutions as they arise and evolve over time.
Thank you for your time and consideration.