Better quality assurance on the Dell’s peripherals
Thank you for Dell’s reliable products in the past.
However in the past twelve months, I have encounter two instances that the devices are not performing to my expectation.
The first one is the keyboard for Dell Optiplex 380. The letters of the keyboard gave way just after less than 6 months of intensive use. I could not read many letters at the keyboard button as the while letters ware not embossed properly to prevent t from wearing off.
The second one is the faulty mouse for the new Inspiron 660S PC. The mouse is click once there was 3 executions. This has resulted in wrong instruction given at various mouse task. By the way, I really appreciate Dell had replaced it promptly without any extra charges.
I do not know if these are the isolated cases or a general developing trend.
If this is an unfavorable trend, Dell must beef up its quality assurance measures at its various production centre In Asia or request the outsource suppliers to in[prove the quality of their products
That is my feedback at this moment; I really appreciate if Dell management team could look into this area carefully.