Better quality assurance on the Dell’s peripherals

September 8, 2012

Posted By:  lsk2141a

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Status: Archived

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Hi,

Thank you for Dell’s reliable products in the past.

However in the past twelve months, I have encounter two instances that the devices are not performing to my expectation.

The first one is the keyboard for Dell Optiplex 380. The letters of the keyboard gave way just after less than 6 months of intensive use. I could not read many letters at the keyboard button as the while letters ware not embossed properly to prevent t from wearing off.

The second one is the faulty mouse for the new  Inspiron 660S PC. The mouse is click once there was 3 executions. This has resulted in wrong instruction given at various mouse task. By the way, I really appreciate Dell had replaced it promptly without any extra charges.

I do not know if these are the isolated cases or a general developing trend.

If this is an unfavorable trend, Dell must beef up its quality assurance measures at its various production centre In Asia or request the outsource suppliers to in[prove the quality of their products

That is my feedback at this moment; I really appreciate if Dell management team could look into this area carefully.

Thank you

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  • Sep 23, 2012     Comment Link

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    Posted By: wllmjunior

    Meanwhile, back at my Studio..... I had the same problem with my battery, but it was so far down on my list of concerns that I didn't even want to bring it up.  However, when my Studio went back to "the factory" the first time they replaced it "free of charge."  I maybe mistaken, but I think there was something eqivilant to a recall on those particular batteries.  Also, along those same lines, I had nearly been unable to use my system for any type of word processing because the cursor jumped around on the screen at will.  I could type about 3 words before the cursor and my typing would be across the page.  I about went mad.  Well again, when she went back to the factory the first time they replaced the keyboard without me asking.  Interestingly enough the cursor problem magically went away.  I am assuming there must have been others with the same problem for them to have replaced the board without me saying anything.  You might want to check into the battery replacement.  I just have a feeling these models were dogs from get go and Dell quickly figured that fact out.  I think they just wants to put the whole Studio debacle behind them.  Notice how almost any mention of the Studio line has been wiped from public view.  We customers of the Studios are being viewed as collateral damage or at least it feels that way.  If I were rough or hard on my system I might could understand all the problems, but I have been meticulas in care and treatment.  The word "Lemon" comes to mind.        
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  • Sep 9, 2012     Comment Link

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    Posted By: IdeaStorm Moderator Cy_J

    Thank you for the information wllmjunior and I am glad to hear the issues were taken care of for you.

    Techmart - Thank you for sharing your experience and I am sorry the systems did not live up to your expectations.  I have forwarded your information to the appropriate team to look into your case.  
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  • Sep 8, 2012     Comment Link

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    Posted By: Techmart

    these are not isolated incidents. Dell's product quality and reliability has gone down. I purchased two Dell's laptops - 1 inspiron and 1 studio (this one for my sister) in india. in the first 6 months itself  couple of keys was gone, but then it was in warranty so I got it replaced. Then my sister's laptop had OS issues. I wanted to help her in re-installing the OS and then we realized that Dell has not given us OS CD. Dell took around 15 days to ship the CD and she had to pay for it. Then both the laptops battery is gone in just 11/2 years. I have been using other company's laptop like Lenovo and HP in office and their batteries done go away so early. now the Inspiron laptop is not starting up. The Dell's service center in India was very unprofessional, instead of finding what/where is the exact issue they said some problem in motherboard so replace it, come on Dell service.

    Now I am planning to show the laptop to a local repair centre.

    But Dell has lost me and my sister as their customers. We are not gonna come back to Dell nor we gonna recommend Dell.

    Thanks
    Techmart
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  • Sep 8, 2012     Comment Link

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    Posted By: wllmjunior

    I feel your pain.