The Path to Long Term Success is Producing a Quality Product

August 17, 2012

Posted By:  michaelnbarnett

3 Votes

Status: Archived

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Barrons  THURSDAY, AUGUST 16, 2012

Sell Dell. That's what Goldman Sachs is telling clients to do by buying put options before the struggling personal-computer maker reports fiscal-second-quarter earnings on Tuesday.

Bill Shope, the Goldman analyst who follows Dell's (ticker: DELL) stock, believes the PC maker's focus on preserving profit margins is forcing it to cede market share to competitors. Dell's PC share fell 11.9% annually in the June quarter, far more sharply than the 1.6% decline for the overall industry, according to International Data Corp. data cited by Goldman.

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  • Aug 18, 2012     Comment Link

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    Posted By: IdeaStorm Moderator Cy_J

    michaelbarnett - I am sorry that you have had issues when Dealing with Dell and would like to see if there is something I can do to help.  I'm not finding the first responder to the article so I thought I would ask you for further information here on your experience.  Dell does care about its customers and responds to issues in an effort to improve.  As a recent example you can read our response to the recent article from Laptop Magazine about customer support.  I hope there is something I can do to assist or feedback I can deliver up the chain to improve our offerings.
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  • Aug 17, 2012     Comment Link

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    Posted By: Dimitrios

    look at microsoft surface, there are som rumors that the tablet gonna cost abaut 299 ? LOL they going in - with money?
    but they win fans  and that is more worth then som statistics
    and cmon for 299 good looking Windows 8 tablet wit stilus?
    why not?
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  • Aug 17, 2012     Comment Link

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    Posted By: Dimitrios

    michaelnbarnett   The Path to Long Term Success is Producing a Quality Product

    i absolutely agree
    without loyaly Fans any company is worth absolutely nothing,
    and Fans like Great Quality Products for small price :D    <--- here is One
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  • Aug 17, 2012     Comment Link

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    Posted By: michaelnbarnett

    What prompted me to post was the sort of experience described by the first responder.  Simply put, I had a very similar experience, down to being told that the corporate office was not in Austin but in India! 
    It has been a nightmare dealing with Dell.  It occurred to me that the only possible logic that might drive their attitude was if they were hedging for short term profits as opposed to maintaining a loyal customer base and long-term viability.