Get rid or Acknowledged as a Status for ideas

March 23, 2012

Posted By:  Win7Dev

6 Votes

Status: Archived

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Now that ideastorm is redone, don't use acknowledged as an idea status. Simply put not planned or rejected. Saying acknowleged is worse than rejected because then it looks like dell is completely ignoring ideastorm. 

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  • Mar 27, 2012     Comment Link

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    Posted By: CyJ

    Actually the status tags are explained in the "About IdeaStorm" section of the site.
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  • Mar 27, 2012     Comment Link

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    Posted By: HerrKaputt

    I absolutely agree with this. If you want to keep it as it is, at the very least place a small "what's this?" link near the word "Acknowledged" explaining that this only means that it was read by forum staff, but wasn't read (yet) by someone from the product team.
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  • Mar 24, 2012     Comment Link

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    Posted By: CyJ

    A new idea starts off with the status "New" until it is read by a Dell employee and changed to "Acknowledged".  At that point the idea is left to the community to see if it reaches a level of popularity and if it does it is brought to the Idea Partners where the decision is made to either place the idea "Under Review" or mark as "Not Planned".  For those that get marked as Under Review, they stay in that state until the final determination if the idea makes its way into a product release or not.  The Idea Partners on the site are actually from the product teams and can only commit a limited amount of time to the site each week on top of their job responsibilities.  While it would be great to have the ability to respond to every idea submitted, the process is set up so that we dedicate time investigating the ideas that the community feels is worthy.  I hope this explains it a bit better.   
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  • Mar 24, 2012     Comment Link

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    Posted By: Win7Dev

    I think that we should get a response that says planned or not planned or under review and then changed to the correct status of rejected or accepted. The whole idea here is to get a yes/no response from dell and not just be ignored.

    Submitted is actually just as bad because it is another way to say "we don't care about this idea, let's pretend we do". It does sound better than acknowledged, but it still would mean the same thing.
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  • Mar 24, 2012     Comment Link

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    Posted By:
    Hyncharas

    Alternatively, "acknowledged" could be renamed to "submitted".
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  • Mar 24, 2012     Comment Link

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    Posted By:
    Hyncharas

    I do understand the point you're trying to make, but I don't think using just "planned" or "rejected" is a smart idea either.  We already have "under review" as an option, so maybe that should be the default for when ideas are being considered.